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$34K

$107.7K

$179.5K

How much do director of ticket operations jobs pay per year?

As of Jul 7, 2026, the average yearly pay for director of ticket operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a director of ticket operations do?

A director of ticket operations oversees the management and execution of ticketing processes for events or venues, ensuring efficient sales, distribution, and customer service. They coordinate with sales teams, implement ticketing systems, and analyze sales data to optimize revenue and attendee experience.

What is the difference between Director Of Ticket Operations vs Ticketing Manager?

AspectDirector Of Ticket OperationsTicketing Manager
ResponsibilitiesOversees ticketing strategies, manages large teams, and develops policies for ticket sales and distributionManages daily ticketing operations, handles customer service issues, and ensures ticketing system functionality
Required CredentialsBachelor's degree, experience in ticketing or event management, leadership skillsBachelor's degree or relevant experience, knowledge of ticketing software, customer service skills
Work EnvironmentLeadership role in stadiums, arenas, or event venues, often in a corporate settingOperational setting within venues or ticketing offices, interacting directly with staff and customers

The main difference is that the Director Of Ticket Operations holds a strategic leadership role overseeing the entire ticketing process, while the Ticketing Manager focuses on daily operations and customer interactions. Both roles require similar credentials and work in related environments, but the director position involves higher-level planning and management responsibilities.

What jobs pay $500,000 a year in the US?

In the US, high-paying roles such as Chief Executive Officers, investment bankers, specialized surgeons, and certain senior technology executives can earn $500,000 or more annually. These positions typically require extensive experience, advanced skills, and often involve leadership responsibilities or specialized expertise.

What are the key skills and qualifications needed to thrive as a Director of Ticket Operations, and why are they important?

To thrive as a Director of Ticket Operations, you need expertise in ticket sales management, revenue optimization, and a background in business administration or a related field. Familiarity with ticketing platforms such as Ticketmaster or Paciolan, CRM systems, and data analytics tools is essential. Strong leadership, problem-solving, and customer service skills help you lead teams and resolve issues efficiently. These skills ensure smooth and profitable ticketing operations, high customer satisfaction, and effective event management.

What jobs make $3,000 a month without a degree?

For a Director of Ticket Operations or similar roles, earning $3,000 a month typically requires experience and industry knowledge rather than formal education. Entry-level jobs that pay around this amount without a degree include roles like customer service representatives, administrative assistants, or sales associates, often requiring strong communication skills and familiarity with relevant tools. Higher-paying positions in sales, trades, or technical fields may also reach this income level with on-the-job training.

How much does a director of ticket sales make?

A Director of Ticket Operations typically earns between $70,000 and $150,000 annually, depending on the organization size, location, and experience. They often oversee ticketing strategies, manage staff, and use ticketing software to optimize sales and revenue.

What are some common challenges faced by a Director of Ticket Operations when managing large-scale events?

A Director of Ticket Operations often encounters challenges related to balancing high demand with system capacity, ensuring seamless ticket delivery, and managing last-minute ticketing issues. Coordinating with multiple departments—such as marketing, finance, and IT—is essential to provide accurate reporting and customer support. Staying updated on the latest ticketing technologies and fraud prevention methods is also crucial to maintain a smooth and secure ticketing process for both the organization and event attendees.
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Director Of Ticket Operations jobs near you
Infographic showing various Director Of Ticket Operations job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.
Director of Ticket Operations

Director of Ticket Operations

Harvard University

Allston, MA

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Harvard University rating

8.1

Company rating: 8.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

134th of 544 rated colleges and universities

Job description

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join the Harvard Faculty of Arts and Sciences?

The Faculty of Arts and Sciences (FAS) is the historic heart of Harvard University. It is the home of Harvard's undergraduate program (Harvard College, founded in 1636) as well as all of Harvard's Ph.D. programs (the Harvard Kenneth C. Griffin Graduate School of Arts and Sciences, founded in 1872), Harvard Athletics and the Division of Continuing Education. The 40 academic departments and 30+ centers of the FAS support a community unparalleled in its academic excellence across the broadest range of liberal arts and sciences disciplines. Together, the FAS seeks to foster an environment of ambition, curiosity and shared commitment to knowledge and truth that elicits excellence from all members of our community and prepares the next generation of leaders through a transformative educational experience.

Job Description

Job Summary:

The Director of Ticket Operations plans and oversees the execution of all ticketing and sales related operations for Harvard Athletics and external events.

Job-Specific Responsibilities:

Ticket Office Operations Management

  • Create new strategies, including sales campaigns and dynamic pricing models, aimed at increasing revenue through multiple channels.
  • Manage ticket office operating budget.
  • Directly advise senior leadership with regards to current initiatives and new project ideas.
  • Manage the back-end ticketing system and ticketing hardware, including the building all of events/offerings.
  • Oversee the season ticket renewal process for all revenue-generating sports with an emphasis on customer retention.
  • Manage the complimentary ticket lists at all home athletic contests and post-season events to ensure compliance with NCAA regulations pertaining to ticket distribution.
  • Oversee relationship with league and non-conference counterparts to coordinate ticket allocations and off-site events.
  • Handle daily and event financial reconciliation.

Ticket Office Staff Management

  • Hire, train, schedule and manage all ticket operations staff (full-time employees, interns, and gameday workers). Responsible for performance management.
  • Support outside sales team, with a focus on providing support and services to help maximize sales and new business.
  • Serve as on-site manager for game-day event operations for ticketed sports and external rentals.

Strategic Planning/Marketing/Technology & Innovation

  • Creates and implements strategic initiatives aimed at improving efficiency and effectiveness of operations and staff.
  • Collaborate with other external areas (Marketing & Multimedia) develop and implement initiatives aimed at increasing revenue and growing customer database.
  • Manage and create content for ticketing website, email marketing platform and CRM system.

 Student & University Engagement

  • Serve as point-of-contact for ticket sales with University departments including, but not limited to; Harvard Alumni Association, Dean of Students Office, Office of Community Affairs, the Graduate Council and Graduate Schools.
  • Manage the distribution of tickets to off-site events such as Harvard/Yale, the Beanpot, Ivy League Basketball Tournament and post-season events.

Working Conditions:

  • Evening and weekend work required.

Work Format:

  • On-Site

Physical Requirements:

  • Must have the ability to lift and move objects that weigh no more than 50 lb.
Qualifications

Basic Qualifications:

  • Bachelor's degree required
  • 3+ years of ticketing and/or sales experience

Additional Qualifications and Skills:

  • 1+ years of managerial experience
  • Knowledge of various ticketing, email marketing, and CRM platforms (Paciolan, Eloqua, Salesforce).
  • Outbound sales experience
  • Familiarity with the secondary ticket market
  • Experience using Adobe Suite (Photoshop, Premiere, InDesign, etc.)
  • Experience using Microsoft Office Suite, specifically Excel
Additional Information
  • Standard Hours/Schedule: 35 hours per week
  • Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
  • Pre-Employment Screening: Identity, Education, Criminal

Work Format Details

This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

  • Generous paid time off including parental leave 
  • Medical, dental, and vision health insurance coverage starting on day one 
  • Retirement plans with university contributions 
  • Wellbeing and mental health resources 
  • Support for families and caregivers 
  • Professional development opportunities including tuition assistance and reimbursement 
  • Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

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