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Director Of Ticket Operations Jobs (NOW HIRING)

AEG

Coordinator of Ticket Operations

Milwaukee, WI · On-site

Manager of Ticket Operations Responsibilities: * Help build and manage back-end ticket builds for multiple buying channels, including Ticketmaster Archtics, TM1, and Fevo. * Help build and manage ...

AEG

Coordinator, Ticket Operations

Nashville, TN · On-site

Other duties assigned by the Director of Ticket Operations or other Ticketing Leadership QUALIFICATIONS: * Bachelor's Degree in Business, Sports Management, Marketing or related field * Minimum of ...

AEG

Director of Ticketing

Omaha, NE · On-site

$50K - $60K/yr

Manager, Ticket Operations; Ticket Sales Representatives; dotted-line oversight of Manager, Data & Analytics Location: Omaha, NE - Morrison Stadium Position Summary The Director of Ticketing is the ...

AEG

Director, Ticket Operations

Las Vegas, NV · On-site

The A's are defined by their core pillars of being Dynamic, Innovative, and Inclusive. Working for ... The Director, Ticket Operations provides strategic leadership and technical oversight for the ...

AEG

Manager, Ticket Operations & CRM

Tulsa, OK · On-site

The Manager, Ticket Operations & CRM will be responsible for all aspects of ticket operations for ... Staff, manage, direct, evaluate, and provide leadership to part-time staff and box office personnel

Alabama State University

Ticket Seller

Montgomery, AL · On-site

$38K/yr

Under general supervision of the Director of Ticket Operations, the Ticket Seller is responsible for processing ticket sales, and providing customer assistance. Duties and Responsibilities: * Process ...

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Director Of Ticket Operations information

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$34K

$107.7K

$179.5K

How much do director of ticket operations jobs pay per year?

As of Jun 16, 2026, the average yearly pay for director of ticket operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a director of ticket operations do?

A director of ticket operations oversees the management and execution of ticketing processes for events or venues. They coordinate ticket sales, distribution, and inventory, often using ticketing software, and ensure customer service standards are met. The role involves strategic planning, team leadership, and collaboration with sales and marketing departments.

What is the difference between Director Of Ticket Operations vs Ticketing Manager?

AspectDirector Of Ticket OperationsTicketing Manager
ResponsibilitiesOversees ticketing strategies, manages large teams, and develops policies for ticket sales and distributionManages daily ticketing operations, handles customer service issues, and ensures ticketing system functionality
Required CredentialsBachelor's degree, experience in ticketing or event management, leadership skillsBachelor's degree or relevant experience, knowledge of ticketing software, customer service skills
Work EnvironmentLeadership role in stadiums, arenas, or event venues, often in a corporate settingOperational setting within venues or ticketing offices, interacting directly with staff and customers

The main difference is that the Director Of Ticket Operations holds a strategic leadership role overseeing the entire ticketing process, while the Ticketing Manager focuses on daily operations and customer interactions. Both roles require similar credentials and work in related environments, but the director position involves higher-level planning and management responsibilities.

What jobs pay $500,000 a year in the US?

In the US, high-level executive roles such as CEOs, CFOs, and other C-suite executives often earn $500,000 or more annually. Certain specialized professions like investment bankers, senior surgeons, and successful entrepreneurs can also reach or exceed this income level, especially with bonuses, profit sharing, or ownership stakes. For a Director of Ticket Operations, such compensation is uncommon unless combined with executive responsibilities or in highly profitable organizations.

What are the key skills and qualifications needed to thrive as a Director of Ticket Operations, and why are they important?

To thrive as a Director of Ticket Operations, you need expertise in ticket sales management, revenue optimization, and a background in business administration or a related field. Familiarity with ticketing platforms such as Ticketmaster or Paciolan, CRM systems, and data analytics tools is essential. Strong leadership, problem-solving, and customer service skills help you lead teams and resolve issues efficiently. These skills ensure smooth and profitable ticketing operations, high customer satisfaction, and effective event management.

What jobs in the US pay 300,000 a year?

For a Director of Ticket Operations, annual salaries of $300,000 or more are uncommon but possible in large organizations or with extensive experience, especially if combined with bonuses or profit sharing. High-paying roles in the ticketing or entertainment industry typically require advanced skills, leadership, and industry knowledge. Most roles at this level are found in executive or senior management positions across various sectors.

What are some common challenges faced by a Director of Ticket Operations when managing large-scale events?

A Director of Ticket Operations often encounters challenges related to balancing high demand with system capacity, ensuring seamless ticket delivery, and managing last-minute ticketing issues. Coordinating with multiple departments—such as marketing, finance, and IT—is essential to provide accurate reporting and customer support. Staying updated on the latest ticketing technologies and fraud prevention methods is also crucial to maintain a smooth and secure ticketing process for both the organization and event attendees.

What jobs pay 2000 a day?

In the field of ticket operations, high-paying roles such as Director of Ticket Operations can earn significant daily rates, especially with extensive experience, specialized skills, and working for large organizations or events. Typically, such roles involve managing ticketing systems, overseeing staff, and ensuring smooth event operations, often requiring certifications and strong leadership abilities. However, most ticketing jobs do not pay $2,000 per day unless they are consulting, executive, or freelance positions with high hourly rates or project-based fees.
More about Director Of Ticket Operations jobs
What cities are hiring for Director Of Ticket Operations jobs? Cities with the most Director Of Ticket Operations job openings:
What states have the most Director Of Ticket Operations jobs? States with the most job openings for Director Of Ticket Operations jobs include:
What job categories do people searching Director Of Ticket Operations jobs look for? The top searched job categories for Director Of Ticket Operations jobs are:
Director Of Ticket Operations jobs near you
Infographic showing various Director Of Ticket Operations job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director of Ticket Operations & Analytics

William and Mary

Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Job description

Job Requisition:
JR101816 Director of Ticket Operations & Analytics (Open)
Job Posting Title:
Director of Ticket Operations & Analytics
Department:
CC00326 WM001 | ATHL | Ticket Office
Job Family:
Staff - Communications
Worker Sub-Type:
Regular (benefited)
Job Requisition Primary Location:
Kaplan Arena
Primary Job Posting Location:
Posting Location - William & Mary
Job Description Summary:
The Director of Ticket Operations and Analytics is responsible for the development and execution of the annual ticket revenue plan, including new season ticket sales, renewals, premium seating sales, group sales, and single-game ticket packages. This position oversees the processing of phone, walk-up, and online ticket orders; coordinates maintenance and support for all ticket office technology systems; and manages the preparation, planning, and fulfillment of ticket orders.
The Director of Ticket Operations and Analytics collaborates cross-functionally with departmental leadership, the ticket office, marketing, communications, and external partners to drive revenue growth and deliver a unified fan experience. In addition, this position is responsible for producing weekly, monthly, and seasonal revenue reports, as well as developing key analytical reports that identify incremental revenue opportunities. This position also supervises hourly staff.
Performance Expectations
• Serve as department expert and thought leader on ticket operations strategies and the athletic department interface with fans during the ticketing process.
• Drive revenue growth through data-informed ticket sales strategies.
• Deliver accurate, timely reporting and actionable insights.
• Maintain high standards of customer service and operational efficiency.
• Ensure staff development, accountability, and performance management.
• Maintain compliance with financial, operational, and institutional policies.
Job Description:
Required Qualifications:
  • Bachelor's degree or an equivalent combination of education, experience, and training.
  • Previous experience with cash handling.
  • Previous experience scheduling staff members for office coverage.
  • Demonstrated competency with spreadsheet, database management and word processing software specifically Microsoft Word, and Excel.
  • Basic accounting skills.
  • Exemplary customer service skills.

Preferred Qualifications:
  • Knowledge of Paciolan or other ticketing software.
  • Knowledge of financial record-keeping methods, procedures and practices
  • Demonstrated problem solving and strategic thinking skills.
  • Demonstrated ability to prioritize, identify critical issues and work towards results.
  • Additional coursework in accounting, sports management or other related.
  • Some supervisory experience.
  • Previous experience working in college athletics or box office.

Conditions of Employment:
  • Work schedule includes frequent evenings and weekends as well as overnight travel to sporting events.
  • This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act. This position may be subject to overtime during high peak times, etc. as directed and approved by the supervisor.
  • This is a restricted position subject to availability of funding.

Job Duties:
40% - Ticket Operations Leadership & Strategy:
  • Lead the development and execution of ticketing strategies, including season ticket renewals, new sales, group sales, and promotional initiatives.
  • Oversee pricing structures, packaging, and inventory management to maximize revenue
  • Partner with external sales teams (e.g. Aspire) and internal stakeholders to drive ticket sales performance.
  • Establish policies and procedures to ensure operational efficiency and consistency.
  • Serve as the primary authority on ticket operations, ensuring alignment with departmental and organizational goals.
  • Provide strategic oversight of all ticket office operations across ticketed sports.

20% - Data Analytics, Reporting & Revenue Optimization:
  • Lead the collection, analysis, and interpretation of ticket sales data to inform decision-making.
  • Develop and deliver comprehensive sales and revenue reports, forecasts, and dashboards to deepen leadership understanding of where sales and revenue currently stands, where we are projected to go, and how we are benchmarking against previous campaigns.
  • Use analytics to identify trends, optimize pricing strategies, and improve customer segmentation and targeting.
  • Maintain and oversee the integrity of ticketing databases and reporting systems.
  • Collaborate with department and campus partners to ensure accurate revenue tracking, reconciliation, and compliance.

20% - Ticket Office Management & Operations:
  • Oversee day-to-day ticket office functions, including system setup, event builds, and order fulfillment.
  • Ensure accurate configuration and maintenance of events, pricing, and ticket inventory in Paciolan.
  • Manage ticket distribution processes, including digital/mobile delivery and physical ticketing.
  • Oversee allocation and fulfillment of sponsor, complimentary, and special ticket requests.
  • Ensure compliance with cash handling, financial controls, and audit procedures
  • Provide on-site leadership during athletic events and special events, including nights and weekends.

10% - Staff Leadership & Development:
  • Lead, supervise, and develop full-time, part-time, and student ticket office staff.
  • Oversee hiring, onboarding, training, and scheduling processes.
  • Establish clear performance expectations and provide regular coaching and feedback.
  • Foster a customer-focused culture and ensure high service standards across all interactions.

10% - Systems, Technology & Process Improvement:
  • Oversee ticket office technology, including ticketing systems, POS equipment, and scanning devices.
  • Identify and implement new technologies and tools to improve efficiency and reporting capabilities.
  • Develop and maintain comprehensive training materials and operational documentation
  • Ensure staff are trained on systems, tools, and best practices.

Additional Job Description:
Salary: up to $60,000 commensurate with experience and internal alignment.
A resume/CV and cover letter are required for this position.
Please note: No more than 5 individual documents may be uploaded into the upload field provided. Each individual file must not exceed a size limit of 5MB. If necessary, candidates can compress multiple files into a single zip file for upload.
Benefits Summary Statement
William & Mary offers our employees a full array of benefits including retirement, health insurance with options for expanded dental and vision along with group and optional life insurance with coverage for spouse and children, flexible spending accounts, and an EAP (Employee Assistance Program).
Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to: https://www.wm.edu/offices/hr/currentemployees/benefits/index.php.
Job Profile:
JP0296 - Public Relations & Marketing Specialist III - Exempt - Salary - S09
Qualifications:
Compensation Grade:
S09
Recruiting Start Date:
2026-06-09
Position Restrictions:
Restricted Funds
EEO is the Law. Applicants can learn more about William & Mary's status as an equal opportunity employer by viewing the "Know Your Rights" poster published by the U.S. Equal Employment Opportunity Commission. https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
Background Check: William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.
Remote Work Disclaimer: Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor's ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.

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