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Director Of Ticket Operations Jobs in Raleigh, NC

NCSU

Ticket Office Operations Assistant

Raleigh, NC · On-site

Ticket operations include the following sports: football, men's and women's basketball, volleyball ... They will be handling customer inquiries, the distribution of event tickets, and other tasks as ...

AEG

Assistant General Manager

Durham, NC · On-site

... ticket sales, revenue growth, brand development, and organizational excellence. This position ... Key Areas of Responsibility Ticketing Strategy & Revenue Growth * Provide strategic and operational ...

Elwyn

Director of Operations

Raleigh, NC

Responsibilities Elwyn seeks a Director of Operations to provide strategic leadership and oversight for clinical and operational functions across multiple program areas. This role ensures compliance ...

Elwyn

Director of Operations

Raleigh, NC · On-site

Elwyn seeks a Director of Operations to provide strategic leadership and oversight for clinical and operational functions across multiple program areas. This role ensures compliance with regulatory ...

Elwyn

Director of Operations

Raleigh, NC · On-site

Responsibilities Elwyn seeks a Director of Operations to provide strategic leadership and oversight for clinical and operational functions across multiple program areas. This role ensures compliance ...

Allied Universal

Director of Operations

Raleigh, NC · On-site

As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites.

Allied Universal

Director of Operations

Raleigh, NC · On-site

$150 - $200/hr

As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites.

Allied Universal

Director of Operations

Raleigh, NC · On-site

As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites.

Allied Universal

Director of Operations

Raleigh, NC

As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites.

Caul Group Residential

Director of Operations

Cary, NC · On-site

$150 - $200/hr

DIRECTOR OF OPERATIONS Caul Group Residential|Cary, NC (In-Person Role) Reports to: Founder & CEO Who We Are Caul Group Residential is the #1 resale real estate team in the Raleigh-Durham Triangle ...

Caul Group Residential

Director of Operations

Cary, NC · On-site

DIRECTOR OF OPERATIONS Caul Group Residential | Cary, NC (In-Person Role) Reports to: Founder & CEO Who We Are Caul Group Residential is the #1 resale real estate team in the Raleigh-Durham Triangle ...

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All JobsOf Ticket Operations JobsDirector Of Ticket Operations JobsDirector Of Ticket Operations Jobs in Raleigh, NC

Director Of Ticket Operations information

See Raleigh, NC salary details

$33K

$104.7K

$174.5K

How much do director of ticket operations jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director of ticket operations in Raleigh, NC is $104,668.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,400.00 and $131,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of ticket operations?

To thrive as a Director of Ticket Operations, you need expertise in ticket sales management, revenue optimization, and a background in business administration or a related field. Familiarity with ticketing platforms such as Ticketmaster or Paciolan, CRM systems, and data analytics tools is essential. Strong leadership, problem-solving, and customer service skills help you lead teams and resolve issues efficiently. These skills ensure smooth and profitable ticketing operations, high customer satisfaction, and effective event management.

What are some common challenges faced by a director of ticket operations when managing large-scale events?

A Director of Ticket Operations often encounters challenges related to balancing high demand with system capacity, ensuring seamless ticket delivery, and managing last-minute ticketing issues. Coordinating with multiple departments—such as marketing, finance, and IT—is essential to provide accurate reporting and customer support. Staying updated on the latest ticketing technologies and fraud prevention methods is also crucial to maintain a smooth and secure ticketing process for both the organization and event attendees.

What is the difference between Director Of Ticket Operations vs Ticketing Manager?

AspectDirector Of Ticket OperationsTicketing Manager
ResponsibilitiesOversees ticketing strategies, manages large teams, and develops policies for ticket sales and distributionManages daily ticketing operations, handles customer service issues, and ensures ticketing system functionality
Required CredentialsBachelor's degree, experience in ticketing or event management, leadership skillsBachelor's degree or relevant experience, knowledge of ticketing software, customer service skills
Work EnvironmentLeadership role in stadiums, arenas, or event venues, often in a corporate settingOperational setting within venues or ticketing offices, interacting directly with staff and customers

The main difference is that the Director Of Ticket Operations holds a strategic leadership role overseeing the entire ticketing process, while the Ticketing Manager focuses on daily operations and customer interactions. Both roles require similar credentials and work in related environments, but the director position involves higher-level planning and management responsibilities.

What job categories do people searching Director Of Ticket Operations jobs in Raleigh, NC look for?

The top searched job categories for Director Of Ticket Operations jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Director Of Ticket Operations jobs?

Cities near Raleigh, NC with the most Director Of Ticket Operations job openings:

Director Of Ticket Operations jobs near you
Infographic showing various Director Of Ticket Operations job openings in Raleigh, NC as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 88% In-person, 8% Hybrid, and 4% Remote job distribution, with an average salary of $104,668 per year, or $50.3 per hour.

Director of Ticket Sales - Campbell Athletics

AEG

Buies Creek, NC • On-site

Full-time

Re-posted 3 days ago

Job description

Title: Director of Ticket Sales
Company: Peak Sports MGMT
Location: Campbell Athletics | Buies Creek, North Carolina
About Us
Peak Sports MGMT is a third-party multimedia rights and revenue partner for college athletic departments across the country. Through Peak Pinnacle, our ticket sales and service division, we help athletic departments build stronger outbound sales operations, increase attendance, improve the customer experience, and generate sustainable ticket revenue. In partnership with Campbell Athletics, our team is responsible for developing and executing ticket sales strategies across season tickets, group sales, premium opportunities, renewals, and other revenue-producing initiatives. We are building a high-performance revenue organization inside college athletics. That requires accountability, disciplined outreach, accurate reporting, consistent execution, and a clear focus on measurable ticket revenue growth.
Position Overview
The Director of Ticket Sales will lead the ticket sales strategy and day-to-day ticket revenue operation for Campbell Athletics. This position is responsible for generating new ticket revenue, strengthening renewal performance, developing group sales opportunities, managing customer relationships, and creating a disciplined outbound sales process.
This is not a passive ticket operations or customer service position. It is a revenue leadership role for someone who can build a pipeline, execute sales campaigns, create demand, and consistently move prospects through the sales process.
The Director will manage the full ticket sales lifecycle, including prospecting, lead generation, sales campaigns, renewals, reporting, forecasting, and customer retention. The position will also work closely with the Manager of Sales and Service, Campbell Athletics staff, and Peak Sports MGMT leadership to ensure ticket sales efforts are organized, coordinated, and executed effectively.
Success will be measured by ticket revenue growth, outbound activity, conversion performance, renewal rates, group sales production, pipeline development, attendance growth, and overall sales execution.
What You'll Own
  • Lead the ticket sales strategy for Campbell Athletics across season tickets, group sales, renewals, premium opportunities, mini-plans, and individual-game initiatives.
  • Generate new ticket revenue through consistent outbound calling, emailing, prospecting, networking, and relationship development.
  • Build and maintain a strong pipeline of individuals, businesses, community organizations, youth groups, schools, alumni, and other potential buyers.
  • Develop and execute targeted sales campaigns designed to increase ticket revenue and attendance.
  • Manage the full sales cycle from initial outreach and discovery through proposal, follow-up, closing, and renewal.
  • Create group sales strategies for businesses, nonprofit organizations, schools, youth sports programs, community groups, and other local organizations
  • Develop renewal and retention plans that strengthen relationships with existing season-ticket holders and group buyers.
  • Identify opportunities to increase account value through upgrades, additional inventory, hospitality, and expanded ticket packages.
  • Maintain consistent outbound activity and establish clear standards for prospecting, follow-up, and pipeline management.
  • Track all sales activity, customer communication, opportunities, and results accurately within CRM and ticketing systems.
  • Build and maintain accurate ticket sales forecasts, revenue reports, campaign reports, and performance dashboards.
  • Analyze ticket sales trends, buyer behavior, attendance patterns, and campaign performance to improve future strategy.
  • Work closely with the Manager of Sales and Service to coordinate lead management, customer communication, reporting, campaign execution, and game-day responsibilities.
  • Provide direction, accountability, and professional development to ticket sales support staff.
  • Collaborate with Campbell Athletics marketing, communications, operations, development, and external relations teams to align sales efforts with departmental priorities.
  • Coordinate with Peak Sports MGMT leadership on revenue goals, sales strategy, forecasting, staffing, and performance expectations.
  • Develop professional ticket proposals, group sales materials, scripts, email campaigns, and other sales resources.
  • Support the planning and execution of ticket-holder events, group experiences, hospitality opportunities, and retention initiatives.
  • Assist with game-day ticket sales, customer service, issue resolution, and revenue-producing activities.
  • Identify barriers to purchase and recommend changes to pricing, packaging, messaging, inventory, or sales processes.
  • Maintain a high standard of professionalism, urgency, organization, and follow-through.

Who This Role Fits
This position is designed for someone who:
  • Is motivated by sales, competition, accountability, and measurable results.
  • Wants ownership over a ticket revenue goal, sales strategy, and customer pipeline.
  • Is comfortable creating demand through outbound activity rather than relying on inbound interest.
  • Can build a structured sales process and maintain consistent activity over time.
  • Understands how to sell through relationships, urgency, value, and customer needs.
  • Is confident leading conversations, overcoming objections, and asking for the sale.
  • Can manage both short-term revenue goals and long-term customer relationships.
  • Uses data, reporting, and activity metrics to evaluate performance and adjust strategy.
  • Can lead and develop support staff while remaining personally active in the sales process.
  • Is willing to take responsibility for results and make changes when performance is below expectations.
  • Wants a visible revenue role with the opportunity to directly affect attendance and ticket sales growth.

This role is a strong fit for candidates coming from ticket sales, B2B sales, group sales, inside sales, business development, hospitality sales, membership sales, or other revenue-focused environments where success depends on prospecting, relationship building, and closing business.
Qualifications
  • Bachelor's degree in business administration, marketing, sports management, communications, or a related field.
  • Demonstrated experience in ticket sales, B2B sales, group sales, business development, or another revenue-generating role.
  • Proven ability to prospect, build a pipeline, overcome objections, and close business.
  • Experience developing and executing outbound sales campaigns.
  • Strong leadership skills with the ability to provide direction, accountability, and development to staff.
  • Excellent written, verbal, presentation, and interpersonal communication skills.
  • Strong customer-service skills and the ability to build long-term relationships with ticket buyers.
  • Ability to create and execute ticket sales plans aligned with revenue goals and attendance objectives.
  • Strong organizational skills with the ability to manage multiple campaigns, accounts, events, and deadlines.
  • Experience using CRM systems, ticketing platforms, spreadsheets, reporting tools, and sales activity metrics.
  • Ability to analyze performance data and make informed adjustments to sales strategy.
  • Competitive mindset with a strong sense of urgency, ownership, and accountability.
  • Ability to work independently while collaborating effectively with Campbell Athletics and Peak Sports MGMT leadership.
  • Willingness to work nights, weekends, and event days as required within a college athletics environment.

A background in sports is preferred but not required. A demonstrated ability to prospect, lead a sales process, develop people, and produce revenue is more important.
What Success Looks Like
  • Consistent outbound activity and new pipeline development.
  • Growth in season-ticket, group, premium, and other ticket revenue.
  • Strong execution against individual and departmental revenue goals.
  • Improved season-ticket renewal and customer retention performance.
  • Increased group sales activity throughout the local and regional market.
  • Accurate forecasting, reporting, CRM management, and sales tracking.
  • Effective sales campaigns with measurable conversion and revenue results.
  • Strong leadership and development of ticket sales support staff.
  • Improved coordination between ticket sales, marketing, operations, and customer service.
  • High-quality communication and follow-up with prospects and existing ticket holders.
  • A high standard of professionalism, responsiveness, ownership, and accountability.

Why Peak Sports MGMT
Peak Sports MGMT is built for people who want to be challenged, developed, and trusted with meaningful responsibility. We value ownership, discipline, competitiveness, collaboration, and people who understand that growth is earned through performance. For the right person, this is an opportunity to lead a ticket sales operation, own a meaningful revenue goal, develop sales talent, and directly influence ticket revenue and attendance growth for Campbell Athletics.
Equal Opportunity Employer
Peak Sports MGMT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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