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Director Of Ticket Operations Jobs in Raleigh, NC

Socket.dev

Director of Station Operations

Raleigh, NC · On-site

$120 - $150/hr

Reports to: SVP of Tech Operations This role requires a full-time onsite presence in Durham, NC Please note: We are only able to consider candidates who are U.S. citizens or lawful permanent ...

Socket.dev

Director of Station Operations

Durham, NC · On-site

$120 - $150/hr

Reports to: SVP of Tech Operations This role requires a full-time onsite presence in Durham, NC Please note: We are only able to consider candidates who are U.S. citizens or lawful permanent ...

Oncohost

Director of Laboratory Operations

Cary, NC · On-site

$150 - $190/hr

Role Overview The Director of Laboratory Operations will lead the company's CLIA‑certified laboratory operations in Cary, North Carolina. This role is responsible for ensuring high‑quality ...

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All JobsOf Ticket Operations JobsDirector Of Ticket Operations JobsDirector Of Ticket Operations Jobs in Raleigh, NC

Director Of Ticket Operations information

See Raleigh, NC salary details

$33.1K

$104.7K

$174.5K

How much do director of ticket operations jobs pay per year?

As of Aug 13, 2026, the average yearly pay for director of ticket operations in Raleigh, NC is $104,674.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,400.00 and $131,700.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Ticket Operations vs Ticketing Manager?

AspectDirector Of Ticket OperationsTicketing Manager
ResponsibilitiesOversees ticketing strategies, manages large teams, and develops policies for ticket sales and distributionManages daily ticketing operations, handles customer service issues, and ensures ticketing system functionality
Required CredentialsBachelor's degree, experience in ticketing or event management, leadership skillsBachelor's degree or relevant experience, knowledge of ticketing software, customer service skills
Work EnvironmentLeadership role in stadiums, arenas, or event venues, often in a corporate settingOperational setting within venues or ticketing offices, interacting directly with staff and customers

The main difference is that the Director Of Ticket Operations holds a strategic leadership role overseeing the entire ticketing process, while the Ticketing Manager focuses on daily operations and customer interactions. Both roles require similar credentials and work in related environments, but the director position involves higher-level planning and management responsibilities.

What are the key skills and qualifications needed to thrive as a director of ticket operations?

To thrive as a Director of Ticket Operations, you need expertise in ticket sales management, revenue optimization, and a background in business administration or a related field. Familiarity with ticketing platforms such as Ticketmaster or Paciolan, CRM systems, and data analytics tools is essential. Strong leadership, problem-solving, and customer service skills help you lead teams and resolve issues efficiently. These skills ensure smooth and profitable ticketing operations, high customer satisfaction, and effective event management.

What are some common challenges faced by a director of ticket operations when managing large-scale events?

A Director of Ticket Operations often encounters challenges related to balancing high demand with system capacity, ensuring seamless ticket delivery, and managing last-minute ticketing issues. Coordinating with multiple departments—such as marketing, finance, and IT—is essential to provide accurate reporting and customer support. Staying updated on the latest ticketing technologies and fraud prevention methods is also crucial to maintain a smooth and secure ticketing process for both the organization and event attendees.

What are popular job titles related to Director Of Ticket Operations jobs in Raleigh, NC?

For Director Of Ticket Operations jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Director Of Ticket Operations jobs in Raleigh, NC look for?

The top searched job categories for Director Of Ticket Operations jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Director Of Ticket Operations jobs?

Cities near Raleigh, NC with the most Director Of Ticket Operations job openings:

Director Of Ticket Operations jobs near you
Infographic showing various Director Of Ticket Operations job openings in Raleigh, NC as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 89% In-person, 7% Hybrid, and 4% Remote job distribution, with an average salary of $104,674 per year, or $50.3 per hour.

Director of Station Operations

Socket.dev

Raleigh, NC • On-site

$120 - $150/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Job description

Reports to: SVP of Tech Operations

This role requires a full-time onsite presence in Durham, NC

Please note: We are only able to consider candidates who are U.S. citizens or lawful permanent residents (green card holders) and who do not require current or future visa sponsorship of any sort.

Mission: Operate the best in class charging experience.

KPIs:

  • Uptime/First Attempt
  • Plugshare/Google Ratings
  • EVSE on Budget

IONNA is seeking a phenomenal operational leader to head its Station Operations department and drive a best-in-class charging experience for our customers! This role will be responsible for leading our Call Center/Tier 1, Technical Support and Field Service Teams to execute the highest quality charging station experience. The ideal candidate will have significant experience leading high-performance teams under lightning speed SLAs as well as no excuses winning attitude. IONNA operates the industry’s leading E-mobility support team and this role presents the exciting opportunity to lead and grow that elite team.

Responsibilities
  • Lead Tier 1/Call center, Tier 2(Tech Support) and Field Service teams to meet or exceed the quality KPIs and customer experience targets at scale.
  • Build out and scale org to meet the needs of our customers as the IONNA network continues to scale.
  • Work internally and externally to ensure the support team has the correct set of people, processes and tools to enable success at scale
  • Implement operational rigor and reporting cadences within Station Operations to ensure adherence to objectives and KPIs
  • Drive continuous improvement across the 3 teams to enable efficiency improvements and increased effectiveness at scale.
  • Coach and mentor your managers into becoming the ultimate leaders
  • Manage and improve upon the 24/7 on call function to ensure our customers and employees are supported around the clock.
  • Be accountable for all Field Service inventory tracking and management.
  • Manage and hold accountable 3rd party vendors to ensure SLA compliance and full execution of their scope
  • Track and manage all station operations costs and ensure accurate reporting of budget adherence.
  • Lead Support collaboration between Vehicle OEM and IONNA support teams to provide the best unified customer experience.
  • Work closely with quality and tech teams to provide actionable field insights that drive systematic improvements to the ecosystem.
  • Manage the correct training, reoccurring education and documentation to
  • Collaborate with Tech and SW departs to maintain the correct SOWs and alerting necessary to achieve the fastest possible issue resolutions.
Qualifications
  • A BS degree in a relevant field and minimum of 8 years leading and building support teams that run from Tier 1 to Field resolution under high-performance SLAs
  • Experience managing teams that run 24/7 and similar on call formats
  • Experience building support processes and collaborating cross functionally with quality and tech departments
  • Strong knowledge of electrical systems and safe onsite intervention practices.
  • Experience working with Salesforce service cloud and work order mgmt.
  • Willingness to be on call, work off hours, cover weekends as needed to support the team and our customers
  • Winning attitude that embodies the concept of extreme ownership
  • E-mobility Experience is a plus but not required.

IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs and comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications, and specific work location.

Benefits
  • Competitive base salary
  • Bonus programs
  • Medical
  • Dental
  • Vision
  • Life
  • 401(K)
  • Paid holidays

We are committed to an inclusive and diverse team.

IONNA is an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

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