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Director Of Ticket Operations Jobs (NOW HIRING)

NCSU

Ticket Office Operations Assistant

Raleigh, NC · On-site

Ticket operations include the following sports: football, men's and women's basketball, volleyball ... They will be handling customer inquiries, the distribution of event tickets, and other tasks as ...

Benson Enterprises

Group Sales Manager

Metairie, LA · On-site

Reports to: Sr. Director of Ticket Sales and Service Direct Reports: 5 Group Sales Account ... Collaborate with Marketing, Community Relations, Game Presentation, Ticket Operations, Premium ...

Socket.dev

VP, Ticket Sales & Service

Manhattan, NY · On-site

$175 - $200/hr

Actively participate in the leadership development and management of eight Directors, Ticket Sales & Service at the team level. * Assist in training and motivating the sales, service and operations ...

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Director Of Ticket Operations information

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$34K

$107.7K

$179.5K

How much do director of ticket operations jobs pay per year?

As of Aug 13, 2026, the average yearly pay for director of ticket operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Ticket Operations vs Ticketing Manager?

AspectDirector Of Ticket OperationsTicketing Manager
ResponsibilitiesOversees ticketing strategies, manages large teams, and develops policies for ticket sales and distributionManages daily ticketing operations, handles customer service issues, and ensures ticketing system functionality
Required CredentialsBachelor's degree, experience in ticketing or event management, leadership skillsBachelor's degree or relevant experience, knowledge of ticketing software, customer service skills
Work EnvironmentLeadership role in stadiums, arenas, or event venues, often in a corporate settingOperational setting within venues or ticketing offices, interacting directly with staff and customers

The main difference is that the Director Of Ticket Operations holds a strategic leadership role overseeing the entire ticketing process, while the Ticketing Manager focuses on daily operations and customer interactions. Both roles require similar credentials and work in related environments, but the director position involves higher-level planning and management responsibilities.

What are the key skills and qualifications needed to thrive as a director of ticket operations?

To thrive as a Director of Ticket Operations, you need expertise in ticket sales management, revenue optimization, and a background in business administration or a related field. Familiarity with ticketing platforms such as Ticketmaster or Paciolan, CRM systems, and data analytics tools is essential. Strong leadership, problem-solving, and customer service skills help you lead teams and resolve issues efficiently. These skills ensure smooth and profitable ticketing operations, high customer satisfaction, and effective event management.

What are some common challenges faced by a director of ticket operations when managing large-scale events?

A Director of Ticket Operations often encounters challenges related to balancing high demand with system capacity, ensuring seamless ticket delivery, and managing last-minute ticketing issues. Coordinating with multiple departments—such as marketing, finance, and IT—is essential to provide accurate reporting and customer support. Staying updated on the latest ticketing technologies and fraud prevention methods is also crucial to maintain a smooth and secure ticketing process for both the organization and event attendees.
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Director Of Ticket Operations jobs near you
Infographic showing various Director Of Ticket Operations job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Account Executive of Ticket Sales

University of Southern Mississippi

Hattiesburg, MS • On-site

Full-time

Re-posted 2 days ago

University Of Southern Mississippi rating

7.0

Company rating: 7.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

436th of 618 rated colleges and universities

Job description

Account Executive of Ticket Sales
The University of Southern Mississippi is currently accepting applications for the position of Account Executive of Ticket Sales.
Position Details
Location
Hattiesburg
118 College Drive
Hattiesburg, Mississippi, 39406-0001
United States
Division
Ticket Office
Position Type
Staff
Employment Status
Full Time
Grant Funded
No
Pay Grade
N04
Posting Close Date
Open until filled
Special Instructions to Applicants:Applicants must be currently authorized to work in theUnited States on a full-time basis without the need for visa sponsorship. TheUniversity will not sponsor applicants for work visas (e.g., H-1B).
Job SummaryAn Account Executive of Ticket Sales whose main responsibility is to callon potential customers for season and group ticket sales for Southern Misssports events in order to meet individual and department-wide ticket andrevenue goals. Also assists with ticket operations duties for select sports andEagle Club efforts to increase memberships and promote donations.
Primary Duties and Responsibilities
  1. Makes at least 70 daily outbound calls to sell tickets and increase the fan base and revenue streams through season packages, group tickets, and ticket donations.
  2. Meets or exceeds predetermined daily, weekly, monthly, and overall ticket and revenue goals for season tickets, partial ticket plans, group tickets, and ticket donations for all six ticketed sports (football, men's and women's basketball, baseball, softball, and volleyball)
  3. Self-prospects new season ticket and group ticket buyers to generate new leads. Works with marketing staff to develop group leads through the creation and development of themed group nights and create relationships in the organization to increase the reach and success of promotional events.
  4. Answers inbound sales and service calls, providing assistance and customer service to customers. Utilizes the CRM software to manage accounts, settle disputes, and analyze customer trends to further revenue and attendance.
  5. Works various sporting events and community events promoting Southern Miss Tickets and developing leads and selling direct to consumers. Manages setting up displays and coordinating events with festivals, events, and companies.
  6. Assists in seeking Eagle Club and Athletic Club Foundation members and increasing annual fund giving under the direction of the Eagle Club Executive Director.
  7. Assists with the coordination of all game day ticket sales and game day management and activities for football, basketball, women's basketball, softball and baseball and meets with clients and develops new leads as assigned by the Director of Ticket Sales.
  8. Assists in the distribution of marketing materials to businesses and individuals.
  9. Provides weekly updates to include sales performance, appointment recaps and customer service issues.
  10. Performs other duties as assigned.

Minimum Qualifications:
Bachelor'sdegree from an accredited college or university in management, sport management,business, marketing, or other related field. One to two years related experience and/or training in a related field.
Preferred Qualifications:Experiencewith higher education institution preferred.
Knowledge, Skills & Abilities
  • Ability to communicate and interact effectively with members of thepublic;
  • Ability to establish and maintain a good rapport with universityfaculty and staff, students, and the general public;
  • Ability to exercise soundjudgment in making critical decisions;
  • Ability to develop objectives, evaluateeffectiveness, and assess needs;
  • Ability to process information logically;
  • Skillin managing one's own time and the time of others;
  • Skill in completingassignments accurately and with attention to detail;
  • Ability to establish goalsand objectives;
  • Skill in service orientation by actively looking for ways tohelp people;
  • Ability to provide support for student development with ademonstrable concern for students;
  • Ability to work effectively and patientlywith students.

About The University of Southern Mississippi
Since our founding in 1910, The University of SouthernMississippi has remained dedicated to preparingstudents for success. We deliver programs to more than 13,000 studentsin Hattiesburg and Long Beach, at teaching and research sites across theMississippi Gulf Coast, as well as online. Weare a community-engaged Carnegie R1 university, earning distinction as one ofthe nation's leading research institutions.
Southern Miss is known for pioneering work inpolymer science, ocean science, spectator sports safety and security, and bringinglanguage to children with communication disorders. We are also a nationalleader in a broad range of disciplines, including cybersecurity, hydrography,nutrition, aquaculture, kinesiology, and economic development, among others.
We produce graduates ready to enterfields that are leading the way in emerging technologies through programs suchas computer engineering, information technology, and ocean engineering. We're developing the next generation ofbusiness leaders, while also responding to critical workforce shortages byproducing skilled professionals in education and nursing. With a tradition ofexcellence in the arts, we are one of only 36 public institutions in the nationaccredited in four major areas of the arts. Home to the Golden Eagles, ourstudent-athletes compete in 17 NCAA Division I sports. With a culture marked by passion andpersistence, Southern Miss is delivering graduates who are ready for life. For more information, visit www.usm.edu.
The University of Southern Mississippi is an equal opportunity employer, and all qualified applicants will receive consideration for employment. EOE/VETS/DISABILITY.

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