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Director Of Ticket Operations Jobs in Virginia (NOW HIRING)

AEG

Director, Ticket Operations

Ridgeway, VA · On-site

Position Summary The Director of Ticket Operations provides strategic leadership for ticket operations across the organization, ensuring operational excellence, exceptional customer service, and a ...

Nascar

Director, Ticket Operations

Ridgeway, VA · On-site

Position Summary The Director of Ticket Operations provides strategic leadership for ticket operations across the organization, ensuring operational excellence, exceptional customer service, and a ...

Liberty University

Director of Ticket Sales

Lynchburg, VA · On-site

$60 - $80/hr

Reporting to the Associate AD for Ticket Operations and Sales, the Director of Ticket Sales with have the responsibility of managing staff and overseeing ticket sales responsibilities for all NCAA ...

Liberty

Director of Ticket Sales

Lynchburg, VA

Reporting to the Associate AD for Ticket Operations and Sales, the Director of Ticket Sales with have the responsibility of managing staff and overseeing ticket sales responsibilities for all NCAA ...

Nascar

Coordinator, Ticket Operations

Richmond, VA · On-site

At NASCAR, you will work alongside passionate people creating experiences fans feel and helping shape the future of sports and entertainment. The Coordinator, Ticket Operations provides essential day ...

AEG

Coordinator, Ticket Operations

Richmond, VA · On-site

At NASCAR, you will work alongside passionate people creating experiences fans feel and helping shape the future of sports and entertainment. The Coordinator, Ticket Operations provides essential day ...

NASCAR

Coordinator, Ticket Operations

Richmond, VA · On-site

At NASCAR, you will work alongside passionate people creating experiences fans feel and helping shape the future of sports and entertainment. The Coordinator, Ticket Operations provides essential day ...

AEG

Ticket Operations Manager

VA · On-site

About Cosmic Sports Cosmic Sports is one of the fastest growing organizations in sports. Cosmic ... We are seeking a detail-oriented, operations-focused professional to manage Ticket Operations for ...

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All JobsOf Ticket Operations JobsDirector Of Ticket Operations JobsDirector Of Ticket Operations Jobs in Virginia

Director Of Ticket Operations information

See Virginia salary details

$33.7K

$106.8K

$178K

How much do director of ticket operations jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director of ticket operations in Virginia is $106,757.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,900.00 and $134,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of ticket operations?

To thrive as a Director of Ticket Operations, you need expertise in ticket sales management, revenue optimization, and a background in business administration or a related field. Familiarity with ticketing platforms such as Ticketmaster or Paciolan, CRM systems, and data analytics tools is essential. Strong leadership, problem-solving, and customer service skills help you lead teams and resolve issues efficiently. These skills ensure smooth and profitable ticketing operations, high customer satisfaction, and effective event management.

What are some common challenges faced by a director of ticket operations when managing large-scale events?

A Director of Ticket Operations often encounters challenges related to balancing high demand with system capacity, ensuring seamless ticket delivery, and managing last-minute ticketing issues. Coordinating with multiple departments—such as marketing, finance, and IT—is essential to provide accurate reporting and customer support. Staying updated on the latest ticketing technologies and fraud prevention methods is also crucial to maintain a smooth and secure ticketing process for both the organization and event attendees.

What is the difference between Director Of Ticket Operations vs Ticketing Manager?

AspectDirector Of Ticket OperationsTicketing Manager
ResponsibilitiesOversees ticketing strategies, manages large teams, and develops policies for ticket sales and distributionManages daily ticketing operations, handles customer service issues, and ensures ticketing system functionality
Required CredentialsBachelor's degree, experience in ticketing or event management, leadership skillsBachelor's degree or relevant experience, knowledge of ticketing software, customer service skills
Work EnvironmentLeadership role in stadiums, arenas, or event venues, often in a corporate settingOperational setting within venues or ticketing offices, interacting directly with staff and customers

The main difference is that the Director Of Ticket Operations holds a strategic leadership role overseeing the entire ticketing process, while the Ticketing Manager focuses on daily operations and customer interactions. Both roles require similar credentials and work in related environments, but the director position involves higher-level planning and management responsibilities.

What are popular job titles related to Director Of Ticket Operations jobs in Virginia?

For Director Of Ticket Operations jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Director Of Ticket Operations jobs in Virginia look for?

The top searched job categories for Director Of Ticket Operations jobs in Virginia are:

What cities in Virginia are hiring for Director Of Ticket Operations jobs?

Cities in Virginia with the most Director Of Ticket Operations job openings:

Director Of Ticket Operations jobs near you
Infographic showing various Director Of Ticket Operations job openings in Virginia as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $106,757 per year, or $51.3 per hour.

Director, Ticket Operations

AEG

Ridgeway, VA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Oversee all aspects of ticket operations from initial onsale through event completion.

  • Lead ticketing initiatives, including digital ticketing enhancements and technology adoption.

  • Manage, develop, and mentor the Ticket Operations team to ensure operational excellence and customer service.

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
At NASCAR, you will work alongside passionate people creating experiences fans feel and helping shape the future of sports and entertainment.
Position Summary
The Director of Ticket Operations provides strategic leadership for ticket operations across the organization, ensuring operational excellence, exceptional customer service, and a seamless ticketing experience from purchase through event attendance.
This position leads the planning, execution, and continuous improvement of ticket operations, ticketing systems, event readiness, and customer service delivery. The Director partners closely with Sales, Consumer Marketing, Admissions, Data Strategy, Finance, and venue leadership to optimize ticketing processes, maximize revenue opportunities, and enhance the overall fan experience.
The Director also develops and leads a high-performing team while driving innovation, operational efficiencies, and enterprise-wide ticketing initiatives.
Essential Duties & Responsibilities
  • Develop and execute the organization's ticket operations strategy to support business objectives and deliver an exceptional guest experience.
  • Identify and implement operational efficiencies, best practices, and process improvements across Ticket Operations.
  • Lead ticketing initiatives, including digital ticketing enhancements and technology adoption.
  • Participate in the development of long-term ticket sales strategies, operational initiatives, and revenue growth opportunities.
  • Stay informed of industry trends, emerging technologies, and evolving customer expectations to continually improve operations.
  • Oversee all aspects of ticket operations from initial onsale through event completion.
  • Direct event weekend ticket operations, including staffing, Will Call, ticket resolution, nightly reconciliation, and final event reporting.
  • Oversee the administration of ticketing accounts, including employee benefit, complimentary, and other controlled ticket programs.
  • Maintain ticketing calendars to ensure renewals, onsales, and operational milestones are executed on schedule.
  • Develop standardized operating procedures and controls to ensure consistency across all events and venues.
  • Lead ongoing optimization of ticketing platforms, Ticketmaster.
  • Oversee event builds, system configuration, user access, operational controls, and platform enhancements.
  • Expand and improve the digital purchasing experience for customers through continuous evaluation of ticketing technology.
  • Partner with internal technology teams and vendors to implement system enhancements and resolve operational issues.
  • Partner with Consumer Marketing, Sales, Admissions, and Data Strategy teams to support pricing strategies, inventory management, and revenue optimization.
  • Collaborate with Sales Academy and sales leadership to identify new revenue streams, customer segments, premium seating opportunities, and ticketing programs.
  • Participate in the development and execution of enterprise secondary ticket marketplace strategies.
  • Support budget planning and financial management for the Ticket Operations department.
  • Lead, mentor, and develop the Ticket Operations team, fostering a culture of accountability, collaboration, and customer service excellence.
  • Establish performance expectations and provide coaching, feedback, and professional development opportunities.
  • Manage recruiting, hiring, onboarding, performance management, recognition, and corrective action in accordance with company policies.
  • Develop and deliver ticketing systems and operational training for sales teams and internal stakeholders.
  • Champion a customer-first culture by ensuring efficient, accurate, and responsive service throughout the ticket purchase and event experience.
  • Develop processes to measure customer satisfaction and identify opportunities for continuous improvement.
  • Resolve complex customer service and operational issues with professionalism and urgency.
  • Perform other duties as assigned.

Qualifications
  • Bachelor's degree in Business, Sport Management, Marketing, or a related field preferred; equivalent combination of education and relevant experience will be considered.
  • Minimum of five years of progressively responsible leadership experience in ticket operations within sports, entertainment, live events, or a related industry.
  • Demonstrated success leading teams in a fast-paced, customer-focused, revenue-generating environment.
  • Strong working knowledge of Ticketmaster, Tickets.com, ProVenue, or comparable ticketing platforms.
  • Experience with CRM systems and customer data management.
  • Strong understanding of ticket operations, inventory management, pricing strategies, and event execution.
  • Excellent leadership, communication, interpersonal, and relationship-building skills.
  • Proven ability to manage multiple priorities, meet deadlines, and solve complex operational challenges.
  • Experience managing departmental budgets and identifying operational efficiencies.
  • Advanced proficiency with Microsoft Office, particularly Excel, Word, and Outlook.
  • Knowledge of motorsports or the sports and entertainment industry is preferred.

Work Schedule
This position requires flexibility to support race weekends, special events, and business needs. Evening, weekend, and holiday work is required, along with occasional travel as needed.
Behind every race weekend are talented people helping shape the future of sports and entertainment. If you are ready to make an impact alongside passionate teammates, we encourage you to apply.
Explore this opportunity and apply at www.careers.nascar.com.
Our people are the key to our success. That is why we offer competitive compensation, a comprehensive benefits package focused on wellness, and opportunities to grow and develop both personally and professionally.
NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.
Follow us on LinkedIn and X for future opportunities and company news.
We are looking for your voice, your ideas, and your perspective. To help us get to know you accurately and keep the process fair for everyone, we ask that interviews and assessments be completed without the support of AI-generated content or automated assistance.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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