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Director Of Ticket Operations Jobs (NOW HIRING)

AEG

Ticket Operations Intern

Salt Lake City, UT · On-site

$14.75 - $19.25/hr

Specific assignments will be determined by the intern's direct supervisor at the time of hire ... Ticket Operations team in other areas as needed. * Protect the reputation of the company.

AEG

Ticket Operations Representative

Houston, TX · On-site

... as directed for Rockets, Comets and 3rd party events * Run ticket reports as needed * Perform ... Knowledge of computerized ticketing systems preferred * Previous box office/ticket operations ...

AEG

Ticket Sales & Operations Internship

Syracuse, NY · On-site

$15 - $19.75/hr

Ticket Sales and Operations Intern The participant will work under the direction of the Senior Director of Ticket Sales and Operations to assist in activities for the Crunch organization related to ...

AEG

Coordinator, Ticket Operations

Sunrise, FL · On-site

... Director, and VP with the execution of daily operations and departmental administration * Complete special projects as assigned by management Qualifications * Minimum of 1-2 years of related work ...

NASCAR

Coordinator, Ticket Operations

Kansas City, KS · On-site

At NASCAR, you will work alongside passionate people creating experiences fans feel and helping shape the future of sports and entertainment. Coordinator, Ticket Operations The Coordinator, Ticket ...

AEG

Account Executive, Ticket Sales

Jacksonville, FL · On-site

... Director of Ticket Operations. CRM and Reporting * Maintain accurate and timely records of all prospecting activity, account communication, proposals, closed sales, and account notes within the CRM. ...

AEG

Account Executive - Tickets

Independence, MO · On-site

This position reports directly to the Director of Ticket Sales. As an Account Executive, you will ... or ticket operations. * The ability to multitask effectively and work through priorities ...

AEG

Manager, Ticket Operations

Pearl, MS · On-site

Manager, Ticket Operations About the Mud Monsters The Mississippi Mud Monsters are a professional ... It is one of the engines that drives our business. That is why this position is both operations and ...

AEG

Ticket Sales & Service Representative

Omaha, NE · On-site

Reporting Structure This position reports to the Director of Ticket Sales and collaborates closely with cross-functional team members across Marketing, Partnerships, and Operations. Why This Role ...

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Director Of Ticket Operations information

See salary details

$34K

$107.7K

$179.5K

How much do director of ticket operations jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director of ticket operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of ticket operations?

To thrive as a Director of Ticket Operations, you need expertise in ticket sales management, revenue optimization, and a background in business administration or a related field. Familiarity with ticketing platforms such as Ticketmaster or Paciolan, CRM systems, and data analytics tools is essential. Strong leadership, problem-solving, and customer service skills help you lead teams and resolve issues efficiently. These skills ensure smooth and profitable ticketing operations, high customer satisfaction, and effective event management.

What are some common challenges faced by a director of ticket operations when managing large-scale events?

A Director of Ticket Operations often encounters challenges related to balancing high demand with system capacity, ensuring seamless ticket delivery, and managing last-minute ticketing issues. Coordinating with multiple departments—such as marketing, finance, and IT—is essential to provide accurate reporting and customer support. Staying updated on the latest ticketing technologies and fraud prevention methods is also crucial to maintain a smooth and secure ticketing process for both the organization and event attendees.

What is the difference between Director Of Ticket Operations vs Ticketing Manager?

AspectDirector Of Ticket OperationsTicketing Manager
ResponsibilitiesOversees ticketing strategies, manages large teams, and develops policies for ticket sales and distributionManages daily ticketing operations, handles customer service issues, and ensures ticketing system functionality
Required CredentialsBachelor's degree, experience in ticketing or event management, leadership skillsBachelor's degree or relevant experience, knowledge of ticketing software, customer service skills
Work EnvironmentLeadership role in stadiums, arenas, or event venues, often in a corporate settingOperational setting within venues or ticketing offices, interacting directly with staff and customers

The main difference is that the Director Of Ticket Operations holds a strategic leadership role overseeing the entire ticketing process, while the Ticketing Manager focuses on daily operations and customer interactions. Both roles require similar credentials and work in related environments, but the director position involves higher-level planning and management responsibilities.

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Director Of Ticket Operations jobs near you
Infographic showing various Director Of Ticket Operations job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Ticket Operations Intern

AEG

Salt Lake City, UT • On-site

$14.75 - $19.25/hr

Internship

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Assist the department with game night customer service needs.

  • Assist with internal ticketing requests, inventory management and sales.

  • Build premium and rental deals through the CRM and ticketing system.

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
JOB SUMMARY:
The Ticket Operations department is dedicated to providing world-class service and delivering unique experiences and benefits to Utah Jazz, Utah Mammoth, and Delta Center event patrons. The Ticket Operations Intern should expect to assist in furthering the mission of the department and learn aspects of sports and event management, hospitality, relationship management, and service strategies. The Ticket Operations Intern should expect to work primarily at Delta Center during office hours, Jazz games, Utah Mammoth games and events as assigned by the Directors and Account Managers in the department. Specific assignments will be determined by the intern's direct supervisor at the time of hire. Expected hours will range from 6 hours prior to event start until the box office closes, and some non event office hours, not exceeding 29 hours per week.
DUTIES & RESPONSIBILITIES:
  • Assist the department with game night customer service needs.
  • Assist with internal ticketing requests, inventory management and sales.
  • Building premium and rental deals through the CRM and ticketing system.
  • Responsible for deployment and management of ticket scanning devices.
  • Be knowledgeable and familiar with the arena including all premium and non premium ticketed areas.
  • Present yourself in a confident and professional manner in both appearance and personality.
  • Exhibit a positive and happy attitude that is friendly and contagious to those around you.
  • Assist the Ticket Operations team in other areas as needed.
  • Protect the reputation of the company.
  • Exemplify the SEG mission and values: transparent, all in, community obsessed, one team, and scrappy.
  • Accept other duties, as assigned.

COMPETENCIES:
  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
  • Ensures Accountability - Holding self and others accountable to meet commitments.
  • Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals.
  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

QUALIFICATIONS:
  • At least 18 years of age.
  • Strong interpersonal skills with excellent oral and written communication.
  • Proficient in the Google Workspace, including Google Doc and Google Sheets.
  • Strong attention to detail and enthusiastic about working in a sports-related field.
  • Self-starter who is also comfortable with learning and collaborating in a dynamic team environment.
  • Primary work location will be the Utah Jazz team offices located at the Zions Bank Basketball Campus and at Delta Center.
  • Physical requirements of the job may include lifting approximately 30 pounds and standing/walking for long periods of time.

PHYSICAL DEMANDS:
  • This person must be able to communicate and express themselves both written and verbally.
  • This person must be able to observe, inspect, estimate, and assess.
  • This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time.
  • This person must be able to lift 20 lbs.

Smith Entertainment Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
Note: The need may arise to revise, supplement, or rescind portions of this job description, and Smith Entertainment Group reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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