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Ticket Operations Manager information

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$31K

$63.5K

$118.5K

How much do ticket operations manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for ticket operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager, and why are they important?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.
More about Ticket Operations Manager jobs
What cities are hiring for Ticket Operations Manager jobs? Cities with the most Ticket Operations Manager job openings:
What are the most commonly searched types of Ticket Operations jobs? The most popular types of Ticket Operations jobs are:
Who are the top companies hiring for Ticket Operations Manager jobs? The top employers for Ticket Operations Manager jobs are:
What states have the most Ticket Operations Manager jobs? States with the most job openings for Ticket Operations Manager jobs include:
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Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Ticket Operations Coordinator

Penske Entertainment

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

POSITION TITLE:
Ticket Operations Coordinator
REPORTS TO:
Sr. Manager, Ticket Operations
LOCATION:
Indianapolis, IN
FLSA STATUS:
Exempt
EMPLOYMENT TYPE:
Full-Time
ABOUT US
At Penske Entertainment, we don't just host world-class events-we create unforgettable moments. Our team fuels four iconic motorsports brands:
  • Indianapolis Motor Speedway (IMS) - home of the world's largest spectator sporting facility and annually hosts the world's most prestigious auto race: the Indianapolis 500 presented by Gainbridge.
  • INDYCAR - The Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone.
  • IMS Productions - A multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.
  • Motorsports Events Management (MEM) - Promotes major events featuring premier motorsports series throughout the United States.

Whether on the track, behind the scenes, or on the screen, our people are at the heart of everything we do. If you're ready for a career where excitement, purpose, and impact collide-we want to meet you.
WHAT YOU'LL DO
The role of the Ticket Operations Coordinator is to support all ticketing department activities for major IMS events - including the INDYCAR Grand Prix, Indianapolis 500, and Brickyard Weekend - as well as other ticket-related ancillary events.
In this role, you'll play an important part in delivering top-tier experiences to fans, partners, and teams across the motorsports world. You'll take ownership of key responsibilities, collaborate across departments, and bring energy and innovation to a fast-paced environment.
YOUR RESPONSIBILITIES
Customer Service
  • Provide all guests with a positive first impression of the Indianapolis Motor Speedway by delivering superior, individualized guest service.
  • Communicate positively with guests via telephone, in person, email, and online chat to efficiently identify their needs and provide accurate information regarding all IMS events.
  • Deliver exceptional customer service to both internal and external clients.

Ticket Sales and Service
  • Learn and utilize the IMS computer ticket system (SCORE), along with other technology programs and applications, to assist customers with sales, fulfillment, and renewals.
  • Assist guests with purchasing and distributing tickets, parking, and other applicable add-on products.
  • Manage cash and credit card transactions responsibly and accurately; balance batches and submit to the Financial Coordinator.

  • Resolve issues by communicating effectively with staff and guests as they arise.
  • Demonstrate flexibility and the ability to explain all available products to customers.
  • Maintain a high level of knowledge of the IMS facility, including stands, parking/camping areas, and special event sites.
  • Package and prepare for mailing tickets, parking/camping passes, and product orders for all events.
  • Process annual renewals for all major events.
  • Accurately maintain confidential customer data and business information.
  • Operate and maintain individualized remote ticket locations during event times as assigned.

Other
  • Serve as the lead or backup for one or more main Ticket Office functions (e.g., ticket fulfillment, ticket transfers, maintaining current customer data, etc.).
  • Exhibit enthusiasm for and commitment to the company's Vision, Mission, and Values.
  • Perform other duties as assigned by the Vice President, Ticket Sales and Service, and the Manager of Ticket Operations.

WHAT YOU BRING
We're looking for someone who's ready to bring great effort every day and is committed to growing with us.
Required Experience & Skills:
  • A minimum of one to two years of box office or equivalent experience is required.
  • Strong communication skills, both verbal and written.
  • Organizational skills and ability to multi-task/manage several projects simultaneously and meet deadlines.
  • Demonstrated flexibility, creativity, strategic-thinking skills; willingness to take initiative and learn.
  • Positive attitude with strong people skills along with strong customer service skills.
  • Proven ability to work autonomously, collaboratively and within a team structure.
  • Proficiency in office software systems such as MS Word, Office, Teams, Excel, PowerPoint and Outlook.
  • Ability to identify problems and create solutions.
  • Passion for creating memorable experiences.
  • Superior customer service skills and service philosophy.
  • High integrity and ability to maintain confidentiality.
  • Cultural competence and the ability to thrive in a diverse environment
  • Alignment with Penske Entertainment's core values and standards

Education:
  • Bachelor's degree or equivalent experience with a major sports or entertainment venue.

Leadership:
  • This role does not have direct supervisory responsibilities.

FLEXIBILITY & TRAVEL
  • May include travel to one or more INDYCAR races annually.
  • General office hours are Monday - Friday, 9:00am - 5:00pm
  • Candidate must be able to work overtime, evenings, weekends, and holidays as needed.
  • Flexibility and adaptability are key skills needed for this role.
  • Longer hours and weekends required for the Month of May and other major racing events
  • Our teams work together to create flexibility that supports life in and out of work.

PHYSICAL DEMANDS
  • Physical demands are light, consisting primarily of sitting, standing, and walking
  • Must be able to lift up to 50 pounds.
  • Must be able to see and hear in the normal range with or without correction and communicate verbally and in written form with great facility and must be able to be understood.
  • Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings.

WORK ENVIRONMENT
  • Fast-paced, collaborative office and event settings

BENEFITS & PERKS
We take care of our team with a competitive benefits package that includes:
  • Medical, dental, vision, and life insurance
  • 401(k) with 100% company match up to 5%
  • Paid vacation, personal, and sick days + 12 paid holidays
  • Generous paid parental leave and tuition assistance
  • On-site fitness center and wellness programs
  • Discounts on meals, gear, and more

EQUAL OPPORTUNITY
Penske Entertainment is proud to be an equal opportunity employer. We're committed to creating a workplace where everyone can thrive-regardless of race, gender, orientation, background, or ability.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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