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Ticket Operations Manager Jobs (NOW HIRING)

AEG

Director, Ticket Operations

Las Vegas, NV · On-site

Position: | Director, Ticket Operations Department: | Ticket Operations Reporting Manager: | Senior Director, Ticket & Premium Status: | Full-Time Classification: | Exempt Location: | Las Vegas, NV ...

AEG

Ticket Operations Internship

Loves Park, IL · On-site

$14.75 - $19.25/hr

... Ticket Operations Interns for the upcoming season at Rivets Stadium ... In this role, you will play a vital part in managing the box office, contributing to the overall ...

AEG

Manager, Ticket Operations & CRM

Tulsa, OK · On-site

The Manager, Ticket Operations & CRM will be responsible for all aspects of ticket operations for FC Tulsa and managing processes to translate ticket data to usable ticket sales information via ...

AEG

Ticket Operations Intern

Pittsburgh, PA · On-site

$14.75 - $19.50/hr

Help manage ticket resolutions and real-time problem-solving Desired Knowledge, Skills, and ... live event operations This is not necessarily an exhaustive list of all skills, duties ...

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Ticket Operations Manager information

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$31K

$63.5K

$118.5K

How much do ticket operations manager jobs pay per year?

As of Jun 19, 2026, the average yearly pay for ticket operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager, and why are they important?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.
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Ticket Operations Manager jobs near you

Director, Ticket Operations

AEG

Las Vegas, NV • On-site

Full-time

Posted 28 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Position: | Director, Ticket Operations
Department: | Ticket Operations
Reporting Manager: | Senior Director, Ticket & Premium
Status: | Full-Time
Classification: | Exempt
Location: | Las Vegas, NV
About the A's:
The A's are a baseball team founded in 1901. They have a rich history, having won nine World Series championships and 15 American League pennants. The A's are known for pioneering the "Moneyball" approach to team-building, which focuses on using statistical analysis to identify undervalued players.
In addition to their success on the field, the A's also have a positive and dynamic work culture. They have been recognized twice as the Front Office Sports, Best Employers in Sports.
The A's are defined by their core pillars of being Dynamic, Innovative, and Inclusive. Working for the A's offers the opportunity to be part of an innovative organization that values its employees and strives to create a positive work environment.
Description:The Director, Ticket Operations provides strategic leadership and technical oversight for the Athletics' ticketing ecosystem. This role is responsible for end-to-end inventory management on the ProVenue platform, financial reconciliation of all ballpark events, and the professional development of the box office and game day service teams. As the organization prepares for the transition to the new Las Vegas ballpark, this individual will play a critical role in shaping the future of the fan experience and ticketing strategy. This role is based in Las Vegas and supports ticketing operations for both Spring Training and West Sacramento events.
Responsibilities:
System & Inventory Management
  • Platform Architecture: Lead the configuration and management of season, group, and individual event builds within the ProVenue system.
  • Technological Optimization: Maximize the utility of the MLB Ballpark App, CRM, and third-party vendor platforms to ensure a seamless purchasing journey for fans.
  • Inventory Control: Oversee comprehensive inventory tracking, allocation, and reporting to ensure optimal availability across all sales channels.

Financial Oversight & Compliance
  • Auditing & Reconciliation: Conduct end-of-event financial audits, including credit card reconciliations and daily sales reporting.
  • Regulatory Alignment: Ensure all ticketing operations remain in strict compliance with organizational policies, state/federal laws, and MLB/Tickets.com mandates.
  • Financial Reporting: Deliver detailed sales data and analytical reports to senior management to inform high-level business decisions.

Strategic Collaboration & Sales Support
  • Cross-Functional Launch: Partner with Sales and Marketing to execute product launches, including season ticket renewals, mini-plans, and promotional offers.
  • Regional Support: Develop and implement pricing structures and ticketing policies for Spring Training and West Sacramento operations.
  • Secondary Market Strategy: Collaborate with the Strategy and Analytics team to manage secondary market relationships and data-driven pricing models.

Gameday Operations & Leadership
  • Staff Development: Recruit, train, and supervise the box office and ticket resolution teams to ensure premium fan support during Athletics home games and special events.
  • Customer Resolution: Utilize purchasing history and customer data to resolve complex ticketing issues and maintain high service standards.
  • Other duties as assigned

Qualifications/Requirements:
  • 5-7+ years of progressive experience in ticket operations, preferably within large-scale live event, sports, or entertainment environments.
  • Strong proficiency with ProVenue.
  • Proficiency in Microsoft Office Suite, with strong working knowledge of Excel.
  • Proficiency in Google Workspace applications, including Docs, Sheets, and Drive.
  • Strong understanding of event builds, inventory, ticketing systems, and pricing models.
  • Exceptional attention to detail with the ability to ensure accurate event setup and inventory tracking while maintaining high levels of data accuracy and consistency.
  • Demonstrated experience managing ticketing revenue reconciliation, including sales reporting, audits, end-of-event processes, and compliance with organizational standards and Major League Baseball requirements.
  • Proven ability to lead box office and gameday service teams in fast-paced, high-volume environments. Experience training, developing, and managing staff while maintaining strong customer service standards.
  • Ability to appropriately manage confidential and sensitive information while maintaining a high level of trust and integrity.
  • Working knowledge of industry regulations, MLB requirements, and organizational policies related to ticketing operations and compliance.
  • Must have a valid driver's license with a safe and verifiable driving record.
  • Willing and able to work onsite in Las Vegas, Nevada.
  • Willing and able to support Arizona ticket operations in Mesa annually, and to travel to Sacramento for approximately 25% of home games.
  • Willing and able to work a non-traditional schedule, including nights, weekends, and holidays.
  • Experience supporting ticketing strategy for initiatives such as season ticket renewals, product launches, and pricing strategy preferred.
  • Experience supporting multi-venue ticketing operations strongly preferred.
  • Prior involvement in stadium or venue openings, particularly related to ticketing operations and operational readiness, preferred.

The A's Social Impact & Belonging Statement:
Social Impact & Belonging are in our organizational DNA. Our commitment to these values is unwavering - on and off the field. Together, we continue to build an inclusive, innovative, and dynamic culture that encourages, supports, and celebrates belonging and amplifies all voices. Combining a collaborative and innovative work environment with talented team members, we've created a workforce in which every team member has the tools to reach their full potential.
Equal Opportunity Consideration:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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