ZipRecruiter

Log In

1

Ticket Operations Representative Jobs (NOW HIRING)

The Pennsylvania State University

Join our team at the Penn State Intercollegiate Athletics Ticket Operations Office! We are currently seeking individuals to assist with game-day ticketing for ICA sporting events. Majority of events ...

Uofl

The Ticket Sales Representative I supports the daily administration and execution of ticket office ... Manage ticket operations for home contests, including sales, will call, ticket resolution, access ...

next page

Showing results 1-20

All JobsTravel JobsAviation JobsAirline Counter Agent JobsTicket Operations Representative Jobs

Ticket Operations Representative information

See salary details

$11

$21

$31

How much do ticket operations representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for ticket operations representative in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

What does a Ticket Operations Representative do?

A Ticket Operations Representative is responsible for managing the sales, distribution, and processing of tickets for events such as concerts, sports games, and theater performances. They handle customer inquiries, resolve ticketing issues, and ensure the accuracy of ticket transactions. Additionally, they may coordinate with event organizers, maintain ticketing systems, and provide onsite support during events to ensure a smooth ticketing experience for attendees.

What are the key skills and qualifications needed to thrive as a Ticket Operations Representative?

To thrive as a Ticket Operations Representative, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with ticketing systems such as Ticketmaster or Paciolan, as well as proficiency in office software, is typically required. Excellent customer service, problem-solving abilities, and effective communication distinguish top performers in this role. These skills are critical for ensuring accurate ticket processing, resolving customer issues efficiently, and maintaining a smooth event experience.

What are some common challenges faced by Ticket Operations Representatives, and how can they be managed effectively?

Ticket Operations Representatives often encounter high-pressure situations, especially during peak event times when ticket demand surges or when technical issues arise with ticketing systems. Managing last-minute changes, ensuring accurate seat assignments, and resolving customer concerns quickly are key parts of the role. Effective communication, attention to detail, and familiarity with the ticketing software help manage these challenges. Building strong relationships with other departments, such as event management and customer service, also supports smoother operations.

What job categories do people searching Ticket Operations Representative jobs look for?

The top searched job categories for Ticket Operations Representative jobs are:

Ticket Operations Representative jobs near you
Infographic showing various Ticket Operations Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Ticket Operations Representative

Houston Rockets -- Toyota Center

Houston, TX • On-site

Full-time

Posted 2 days ago

New

Job description

Ticket Operations Representative
General Description:
The Ticket Operations Representative is responsible for executing best practices as outlined by the Senior Ticket Operations Representative. The ideal candidate will understand the sales process and have a desire to begin a career in operations. The Ticket Operations Representative will work with various departments within the venue as well as external event promoters for 3rd party events/concerts. They will be responsible for assisting with Ticket Operations departmental needs such as ticket
resolution, fulfillment, game- day/event support, as well as acting as a liaison between external and internal customers in a positive and professional manner.

RESPONSIBILITIES include but are not limited to:
  • Process tasks/orders using the venue’s designated ticketing software, AXS
  • Work with ticketing team to process season ticket orders, partial plan orders, group orders and premium ticket orders using established procedures and forms
  • Assist with developing and maintaining relationships with event promoters
  • Assist department with building offers and price codes as directed for Rockets, Comets and 3rd party events
  • Run ticket reports as needed
  • Perform ticket selling functions when needed
  • Provide support during Rockets, Comets games and third-party events
  • Assist in the supervision of arena ticket sales and box office windows
  • Provide exemplary service to all guests, clients, promoters; internally and externally
  • Maintain and develop ticket operations department policies and procedures as needed
  • Assist ticket operations department with additional tasks/duties as requested
  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork

MINIMUM QUALIFICATIONS:
  • High school diploma or equivalent; college coursework or degree preferred
  • Knowledge of computerized ticketing systems preferred
  • Previous box office/ticket operations experience preferred
  • Must be available to work game days, events, and extended hours for special projects as needed
  • Excellent computer skills to include proficiency in Word, Excel, and Outlook
  • Must be extremely flexible with the ability to handle high levels of stress
  • Must be multi-task oriented with great attention to detail
  • Excellent verbal and written communication skills with pleasant phone etiquette
  • Able to adapt to a team player environment
  • Enthusiastic, creative, and able to think both strategically and tactically
  • Experience in appropriately working with and around confidential information
  • A self-starter
  • Cash handling experience preferred

PHYSICAL amp; MENTAL REQUIREMENTS:
  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format
  • The employee must be able to transfer and move items for departmental needs
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and
  • relationships

Apply