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Ticket Operations Representative Jobs (NOW HIRING)

The Pennsylvania State University

Join our team at the Penn State Intercollegiate Athletics Ticket Operations Office! We are currently seeking individuals to assist with game-day ticketing for ICA sporting events. Majority of events ...

New York Racing Association

$84K - $97K/yr

Senior Manager, Ticket Operations Apply now Job no: 493711 Work type: Regular Full Time Location ... with representatives from our ticketing partners, currently Ticketmaster and Fevo. Assists in ...

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How much do ticket operations representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for ticket operations representative in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

What does a Ticket Operations Representative do?

A Ticket Operations Representative is responsible for managing the sales, distribution, and processing of tickets for events such as concerts, sports games, and theater performances. They handle customer inquiries, resolve ticketing issues, and ensure the accuracy of ticket transactions. Additionally, they may coordinate with event organizers, maintain ticketing systems, and provide onsite support during events to ensure a smooth ticketing experience for attendees.

What are some common challenges faced by Ticket Operations Representatives, and how can they be managed effectively?

Ticket Operations Representatives often encounter high-pressure situations, especially during peak event times when ticket demand surges or when technical issues arise with ticketing systems. Managing last-minute changes, ensuring accurate seat assignments, and resolving customer concerns quickly are key parts of the role. Effective communication, attention to detail, and familiarity with the ticketing software help manage these challenges. Building strong relationships with other departments, such as event management and customer service, also supports smoother operations.

What are the key skills and qualifications needed to thrive as a Ticket Operations Representative, and why are they important?

To thrive as a Ticket Operations Representative, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with ticketing systems such as Ticketmaster or Paciolan, as well as proficiency in office software, is typically required. Excellent customer service, problem-solving abilities, and effective communication distinguish top performers in this role. These skills are critical for ensuring accurate ticket processing, resolving customer issues efficiently, and maintaining a smooth event experience.
What job categories do people searching Ticket Operations Representative jobs look for? The top searched job categories for Ticket Operations Representative jobs are:
Ticket Operations Representative jobs near you
Infographic showing various Ticket Operations Representative job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,307 per year, or $21.3 per hour.
Part-Time Athletic Ticket Operations Representative

Part-Time Athletic Ticket Operations Representative

The Pennsylvania State University

Part-time

Posted 16 days ago

Job description

APPLICATION INSTRUCTIONS:
  • CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
  • CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
  • If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

Interested in working for Penn State Athletics? Join our team at the Penn State Intercollegiate Athletics Ticket Operations Office!

We are currently seeking individuals to assist with game-day ticketing for ICA sporting events. Majority of events occurring on evenings and weekends.Duties include processing ticket sales, ticket resolution, and providing excellent in-person customer service to assist fans.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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About Pennsylvania State University

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Pennsylvania State University, often referred to as Penn State, is a major, public, research-intensive university located in University Park, PA, US. This esteemed institution serves as an important player within the education industry, offering a plethora of academic programs across various disciplines. The university was founded in 1855 with the mission to provide quality education, advanced research, and service to society. Penn State holds firmly to values of integrity, respect, and excellence, fostering a diverse and inclusive community. The university is renowned for its research productivity and its high-ranking programs in areas like engineering, business, and education. One notable achievement of the institution is its designation as a "R1: Doctoral Universities – Very high research activity," demonstrating its commitment to scholarship and discovery.

Industry

Education

Company size

11 - 50 Employees

Headquarters location

University Park, PA, US

Year founded

1855

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