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Ticket Operations Representative Jobs (NOW HIRING)

TQL Stadium

Box Office Representative

Cincinnati, OH · On-site

$16.25 - $22/hr

Ticket Operations Reports to: Manager of Ticket Operations Job Summary Box Office Representatives assist customers with the selection and purchase of their tickets, while providing helpful ...

TQL Stadium

Box Office Representative

Cincinnati, OH · On-site

$16.25 - $22/hr

Ticket Operations Reports to: Manager of Ticket Operations Job Summary Box Office Representatives assist customers with the selection and purchase of their tickets, while providing helpful ...

TOGETHXR

Senior Manager, Group Sales

Jacksonville, FL · On-site

$90 - $130/hr

Collaborate with Ticket Operations to ensure accurate group order processing, seating fulfillment ... Represent Sporting JAX professionally within the community and at networking events, business ...

New

ASM Global

Ticket Seller

Worcester, MA

$16.80/hr

... representation, sales, partnerships, hospitality, merchandise, venue management, and content ... Perform routine clerical and administrative duties related to box office operations. * Work ...

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How much do ticket operations representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for ticket operations representative in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

What does a Ticket Operations Representative do?

A Ticket Operations Representative is responsible for managing the sales, distribution, and processing of tickets for events such as concerts, sports games, and theater performances. They handle customer inquiries, resolve ticketing issues, and ensure the accuracy of ticket transactions. Additionally, they may coordinate with event organizers, maintain ticketing systems, and provide onsite support during events to ensure a smooth ticketing experience for attendees.

What are the key skills and qualifications needed to thrive as a Ticket Operations Representative?

To thrive as a Ticket Operations Representative, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with ticketing systems such as Ticketmaster or Paciolan, as well as proficiency in office software, is typically required. Excellent customer service, problem-solving abilities, and effective communication distinguish top performers in this role. These skills are critical for ensuring accurate ticket processing, resolving customer issues efficiently, and maintaining a smooth event experience.

What are some common challenges faced by Ticket Operations Representatives, and how can they be managed effectively?

Ticket Operations Representatives often encounter high-pressure situations, especially during peak event times when ticket demand surges or when technical issues arise with ticketing systems. Managing last-minute changes, ensuring accurate seat assignments, and resolving customer concerns quickly are key parts of the role. Effective communication, attention to detail, and familiarity with the ticketing software help manage these challenges. Building strong relationships with other departments, such as event management and customer service, also supports smoother operations.

What job categories do people searching Ticket Operations Representative jobs look for?

The top searched job categories for Ticket Operations Representative jobs are:

Ticket Operations Representative jobs near you
Infographic showing various Ticket Operations Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Box Office Representative

TQL Stadium

Cincinnati, OH • On-site

$16.25 - $22/hr

Full-time

Re-posted 14 days ago

Job description

Job Title: Box Office Representative
Department: Ticket Operations
Reports to: Manager of Ticket Operations
Job Summary
Box Office Representatives assist customers with the selection and purchase of their tickets, while providing helpful information and a high level of customer service. Box Office Representatives are commonly the first point of contact for guests attending a match, so they set the tone for the entire fan experience. Box Office Representatives greet each guest and respond to each request in a friendly and polite manner, while giving guidance and direction for any further needs. The ability to proficiently navigate the ticketing system, as well a strong customer service background, is essential. Hours include approximately 5 - 6 hours on game day at TQL Stadium. Your day will include arriving to TQL Stadium 3 hours before kickoff and working for the duration of the game (about 2 hours).
What You'll Do:
  • Greet each guest and respond to each request in a friendly and polite manner
  • Handle cash and credit card transactions
  • Navigate FC Cincinnati ticketing systems
  • Additional duties include assisting with set up and putting away of ticket scanners.

What You'll Bring:
  • Excellent customer service and relationship skills
  • Ability to operate a computer and learn ticketing system
  • Ability to work weekends, weekdays, weeknights, and holidays
  • Ability to handle cash and credit card transactions
  • Must have basic math skills

What You'll Need:
  • 6+ months experience working as a concierge, event planner, waiter/waitress, housekeeper, or a role focused on providing excellent customer service
  • Bilingual in English and Spanish is an added bonus
  • Ability to maintain professional appearance, which includes dressing in business casual attire. Uniform shirts will be provided (no shorts, sweatpants, or jeans).

About FCC
Founded in 2015, FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. After achieving significant growth and success in the United Soccer League, the team joined MLS in 2019. FCC won the 2023 Supporters' Shield - the annual award given to the team with the most points in the regular season - and clinched a spot in the 2023 MLS Playoffs for the second straight year. With a diverse ownership group with strong ties to Cincinnati, the club strives to unite the community both on and off the pitch through FCC Foundation, and its dedication to improving the lives of children through soccer and those in the West End Community. FC Cincinnati are committed to ongoing growth and recognizing the vital importance of company culture. The club's DNA code, created by the staff for the staff, is actively implemented every day. FCC have been recognized locally and nationally as one of Sports Business Journal's Best Places to Work in Sports 2023, named to the Honor List as one of "75 Great Sports Companies to Call Home."; on the Business Courier's Fast 55 as one of Greater Cincinnati's fastest growing private companies; and named to The Enquirer's Top Workplaces 2024.
Learn More!
TQL Stadium: learn more
Mercy Health Training Center: learn more
MLS NextPro: learn more
FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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