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Ticket Operations Representative Jobs (NOW HIRING)

AEG

Event Ticket Coordinator

Tampa, FL · On-site

Direct communication with various promoter and tour representatives * Prepare all settlement ... Bachelor's Degree required * 1 -2 years' experience working in ticket operations * Ticketmaster and ...

AEG

Ticket Sales Associate

Long Beach, CA · On-site

$20/hr

... ticketing operation, with a particular focus on group sales outreach, inbound group inquiry ... Represent the Long Beach Coast at community events, networking functions, and local organization ...

TQL Stadium

Box Office Representative

Cincinnati, OH · On-site

$16.25 - $22/hr

Ticket Operations Reports to: Manager of Ticket Operations Job Summary Box Office Representatives assist customers with the selection and purchase of their tickets, while providing helpful ...

AEG

Box Office Representative

Cincinnati, OH · On-site

$16.25 - $22/hr

Ticket Operations Reports to: Manager of Ticket Operations Job Summary Box Office Representatives assist customers with the selection and purchase of their tickets, while providing helpful ...

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Ticket Operations Representative information

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How much do ticket operations representative jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for ticket operations representative in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

What does a Ticket Operations Representative do?

A Ticket Operations Representative is responsible for managing the sales, distribution, and processing of tickets for events such as concerts, sports games, and theater performances. They handle customer inquiries, resolve ticketing issues, and ensure the accuracy of ticket transactions. Additionally, they may coordinate with event organizers, maintain ticketing systems, and provide onsite support during events to ensure a smooth ticketing experience for attendees.

What are some common challenges faced by Ticket Operations Representatives, and how can they be managed effectively?

Ticket Operations Representatives often encounter high-pressure situations, especially during peak event times when ticket demand surges or when technical issues arise with ticketing systems. Managing last-minute changes, ensuring accurate seat assignments, and resolving customer concerns quickly are key parts of the role. Effective communication, attention to detail, and familiarity with the ticketing software help manage these challenges. Building strong relationships with other departments, such as event management and customer service, also supports smoother operations.

What are the key skills and qualifications needed to thrive as a Ticket Operations Representative, and why are they important?

To thrive as a Ticket Operations Representative, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with ticketing systems such as Ticketmaster or Paciolan, as well as proficiency in office software, is typically required. Excellent customer service, problem-solving abilities, and effective communication distinguish top performers in this role. These skills are critical for ensuring accurate ticket processing, resolving customer issues efficiently, and maintaining a smooth event experience.
Ticket Operations Representative jobs near you

Event Ticket Coordinator

AEG

Tampa, FL • On-site

Full-time

Posted 13 hours ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Job Summary
The Event Ticket Coordinator will be part of a team responsible for the administrative and technical duties related to the ticket management of concerts and family events held at the Benchmark International Arena, Yuengling Center, and Raymond James Stadium. The Event Ticket Coordinator will also be responsible for overseeing and directing Frontline ticket office staff on both event nights and regular business hours. This position will ensure excellent, efficient, and professional ticketing and sales services for both Benchmark International Arena and the Yuengling Center.
Essential Duties & Responsibilities
  • Setup of concerts, family, and non-hockey events on Ticketmaster's Host and Archtics Systems
  • Work with Event Booking and Marketing on scaling and preshow setup
  • Work with show promoters on setup
  • Direct communication with various promoter and tour representatives
  • Prepare all settlement reports on event night
  • Work anywhere from 30-60 events annually (total subject to change)
  • Prepare daily sales reports and deposits
  • Process incoming promoter and internal requests for events and shows
  • Oversee all ticket delivery (mobile and will call) for events
  • Participate in organizational and department personal development activities
  • Perform other duties, as assigned

Game/Event Responsibilities
  • Event Night Responsibilities: Yes
  • Approximate number of events worked per year: 30-40
  • Coordinate with on-site tour representative on reports, seat holds, artist tickets, etc.
  • Provide support to internal parties for relocation tickets (including during show with Guest Services)
  • Assist ticket sellers & supervisors with ticketing customer service inquiries & troubleshooting
  • Set up gate entry for event to ensure ease and accuracy in ticket scanning
  • Ensure floor seating is set up correctly (if applicable)
  • Provide ticketing reports at the end of the night for show settlement

Qualifications
  • Bachelor's Degree required
  • 1 -2 years' experience working in ticket operations
  • Ticketmaster and Archtics experience preferred
  • Excellent customer service skills and organizational skills
  • Ability to appropriately handle confidential matters and information
  • Ability to work independently
  • Strong attention to detail, excellent planning skills and ability to meet deadlines
  • Excellent written and verbal communication skills
  • Ability to build strong and collaborative relationships with their team and business partners
  • Proficiency in MS Office products (Outlook, Word, PowerPoint and Excel)

Working Conditions
  • Ability to work efficiently and effectively in office and arena/stadium environment that can be exciting, loud and distracting
  • This is an onsite role; flexibility to work a minority of time remotely
  • Ability to work extended hours including late nights, holidays, and weekends as needed
  • Ability to work at Benchmark International Arena, Yuengling Center, Raymond James Stadium, and other venues throughout the Greater Tampa Bay Area
  • Ability to lift/carry/move up to 25lbs
  • Ability to work in cold/hot indoor and outdoor temperatures
  • Ability to work in areas that can become crowded with equipment and/or people
  • Ability to work comfortable around special effects including, but not limited to: haze, strobe lights, lasers, etc.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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