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Ticket Operations Coordinator Jobs (NOW HIRING)

AEG

Ticket Operations Coordinator

Houston, TX · On-site

Manage the day-to-day operations of the Box Office, including scheduling ticket window staff and coordinating operational priorities and workflows. * Provide comprehensive support for Ticket ...

AEG

Coordinator, Ticket Operations

Kansas City, KS · On-site

Coordinator, Ticket Operations The Coordinator, Ticket Operations provides essential day-to-day operational support to the Ticket Operations leadership team and staff, ensuring efficient execution of ...

NASCAR

Coordinator, Ticket Operations

Kansas City, KS · On-site

Coordinator, Ticket Operations The Coordinator, Ticket Operations provides essential day-to-day operational support to the Ticket Operations leadership team and staff, ensuring efficient execution of ...

Nascar

Coordinator, Ticket Operations

Richmond, VA · On-site

The Coordinator, Ticket Operations provides essential day-to-day operational support to the Ticket Operations leadership team and staff, ensuring efficient execution of ticketing processes, customer ...

Nascar

Coordinator, Ticket Operations

Kansas City, KS · On-site

Coordinator, Ticket Operations The Coordinator, Ticket Operations provides essential day-to-day operational support to the Ticket Operations leadership team and staff, ensuring efficient execution of ...

AEG

Coordinator, Ticket Operations

Richmond, VA · On-site

The Coordinator, Ticket Operations provides essential day-to-day operational support to the Ticket Operations leadership team and staff, ensuring efficient execution of ticketing processes, customer ...

AEG

Coordinator, Ticket Operations

Sunrise, FL · On-site

Coordinator, Ticket Operations * Organization: Florida Panthers Hockey Club * Department: Ticket Operations * Reports To: Manager, Ticket Operations * FLSA Status: Exempt (Salaried) * Employment Type ...

NASCAR

Coordinator, Ticket Operations

Richmond, VA · On-site

The Coordinator, Ticket Operations provides essential day-to-day operational support to the Ticket Operations leadership team and staff, ensuring efficient execution of ticketing processes, customer ...

AEG

Coordinator, Ticket Operations

Chicago, IL · On-site

$20 - $21/hr

The Coordinator, Ticket Operations supports the day-to-day execution of ticket operations for Chicago Fire FC, including ticketing systems, ticket inventory, reporting, payment processing, and ...

AEG

Coordinator, Ticket Operations

Sunrise, FL · On-site

Coordinator, Ticket Operations * Organization: Florida Panthers Hockey Club * Department: Ticket Operations * Reports To: Manager, Ticket Operations * FLSA Status: Exempt (Salaried) * Employment Type ...

AEG

Coordinator, Ticket Operations

Saint Louis, MO · On-site

Stifel Theatre is seeking a very organized, customer-focused Ticket Operations Coordinator to oversee all aspects of ticketing operations for concerts, comedy shows, Broadway productions, special ...

AEG

Manager, Lightning Ticket Operations

Tampa, FL · On-site

Oversee two full-time Lightning Ticket Operations Coordinators * Assist with hiring, recruiting and management of part-time staff Game/Event Responsibilities * Game/Event Night Responsibilities: Yes

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How much do ticket operations coordinator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for ticket operations coordinator in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $27.88 per hour, depending on experience, location, and employer.

What does a ticket operations coordinator do?

A Ticket Operations Coordinator manages the ticketing processes for events, such as concerts, sports games, or theater productions. Their responsibilities include overseeing ticket sales, coordinating with vendors, managing seating assignments, troubleshooting ticketing issues, and ensuring a smooth customer experience. They also work closely with event organizers and box office staff to ensure all ticketing logistics are handled efficiently and accurately. Attention to detail and strong organizational skills are important in this role.

What skills and qualifications are needed to thrive as a ticket operations coordinator?

To thrive as a Ticket Operations Coordinator, you need strong organizational skills, attention to detail, and experience with ticketing processes, often supported by a degree in business, sports management, or a related field. Proficiency with ticketing software platforms such as Ticketmaster, Paciolan, or AudienceView, as well as familiarity with CRM systems, is typically required. Exceptional customer service, problem-solving abilities, and effective communication are crucial soft skills for this role. These abilities ensure efficient ticket distribution, positive patron experiences, and the smooth execution of events.

How does a ticket operations coordinator typically collaborate with other departments during major events?

A Ticket Operations Coordinator works closely with departments such as sales, marketing, event management, and customer service to ensure a seamless ticketing experience during major events. They coordinate ticket allocations, manage access controls, and communicate ticketing updates or issues to relevant teams. Effective collaboration is essential, especially when troubleshooting ticketing problems or accommodating last-minute changes, ensuring both staff and attendees have a smooth experience.

What is the difference between Ticket Operations Coordinator vs Ticketing Specialist?

AspectTicket Operations CoordinatorTicketing Specialist
ResponsibilitiesOversees ticketing processes, manages ticket inventory, ensures smooth operationsHandles ticket sales, customer inquiries, and ticket distribution
Required SkillsOrganizational skills, knowledge of ticketing systems, communication skillsCustomer service, sales skills, familiarity with ticketing platforms
Work EnvironmentEvent venues, ticketing offices, or online platformsBox offices, customer service centers, online sales channels
Common UsageUsed by organizations managing large-scale events or venuesUsed by ticketing agencies, box offices, and event organizers

The main difference is that Ticket Operations Coordinators focus on managing the overall ticketing process and operations, ensuring efficiency and accuracy, while Ticketing Specialists primarily handle sales and customer interactions. Both roles require knowledge of ticketing systems and excellent communication skills, but their focus areas differ within the ticketing workflow.

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Ticket Operations Coordinator jobs near you
Infographic showing various Ticket Operations Coordinator job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $51,511 per year, or $24.8 per hour.

Ticket Operations Coordinator

AEG

Houston, TX • On-site

Full-time

Re-posted 13 days ago

Job description

COMPANY BACKGROUND The Houston Dynamo Football Club (HDFC) is a multi-faceted organization dedicated to inspiring and supporting soccer participation and growth in Houston, TX and beyond. The Club's brands include men's and women's professional teams - the Houston Dynamo (MLS) and Houston Dash (NWSL), a development academy, Houston Dynamo Dash Charities, as well as Shell Energy Stadium and Houston Sports Park. The Club has a rich history, including MLS Cup titles (2006, 2007) and in-season tournament championships for both the Dynamo (2018, 2023) and Dash (2020) and is focused on building toward the next championships, inspiring and uniting the city of Houston through the sport of soccer and community outreach, and creating the most inclusive sporting experience and diverse fan base in the city and state.
PURPOSE OF THE JOB This role assists in all aspects of ticket operations for Shell Energy Stadium including Houston Dynamo FC, Houston Dash, Houston Dynamo II, and additional third-party events.
DUTIES AND RESPONSIBILITES
  • Assist with all aspects of Ticket Operations and serve as a key representative of the department across the organization.
  • Manage the day-to-day operations of the Box Office, including scheduling ticket window staff and coordinating operational priorities and workflows.
  • Provide comprehensive support for Ticket Operations and Box-Office functions during stadium events.
  • Collaborate with the Ticket Sales and Service teams to develop ticket packages, products, and processes that support revenue generation and departmental objectives.
  • Administer the season ticket member exchange program in partnership with the Member Service team.
  • Serve as the primary point of contact for third-party partners regarding ticketing operations and game-day ticketing logistics for football events.
  • Maintain accurate ticketing records and ensure operational excellence across all ticketing functions.
  • Assist walk-up customers at the Box Office during regular business hours.
  • Deliver exceptional customer service by professionally addressing and resolving customer inquiries, concerns, and ticketing issues.
  • Configure and maintain ticketing products within the Tixr platform, including price types, ticket plans, promotional codes, and other system settings.
  • Provide ticketing system support to Ticket Sales and Service staff, including training, troubleshooting, and best-practice guidance.
  • Process ticket orders, research customer accounts, and resolve account-related issues within the Tixr ticketing system.
  • Perform additional duties and special projects as assigned.

QUALIFICATION REQUIREMENTS
  • Bachelor's Degree - Preferred
  • Minimum of one 1 years' experience in Event Ticket Operations - Required
  • Experience and proficiency in Microsoft Office, Excel, Word, Power Point, and other computer skills - Required
  • Ticketing system experience, Tixr - Preferred
  • Bilingual: English/Spanish - Preferred

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES
  • Excellent customer service skills and ability to successfully communicate with the public, employees and vendors using verbal and written skills.
  • Ability to coordinate multiple tasks in a fast-paced environment.
  • Demonstrated ability and experience developing and coordinating multi-faceted event plans and problem-solving issues.
  • Highly organized.
  • High emotional intelligence and personal interface skills.
  • Ability to work a varied schedule to include some nights, weekends, and holidays.
  • Maintains Organizational Core Competencies.

ORGANIZATIONAL CORE COMPETENCIES
  • Accountable - Holds themselves (and when appropriate others) accountable for achieving goals and objectives.
  • Collaborative - Works collaboratively with others to achieve organizational outcomes.
  • Progressive - Open minded, accepting, creative, and innovative in approach.
  • Values Driven - Being ethical in decision making and operating with professional integrity.
  • Agile - Achieves personal and organizational success within a changing, dynamic and complex environment. Ability to handle ambiguity.

OTHER INFORMATION Diverse candidates of all backgrounds are welcome, and the Club seeks individuals passionate about sport, inspiring the city and devoted to the organization's growth. While duties and responsibilities vary across positions, we are seeking individuals who are accountable, collaborative, progressive, agile and ethical/values driven. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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