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Ticket Operations Coordinator Jobs (NOW HIRING)

baltimoreravens

$16.50/hr

Ticket Operations & Distribution Coordinator General Description: As part of delivering an exceptional guest experience, the Ticket Resolution Ambassador serves as a key resource for guests and staff ...

Jobs on Cash

HMIS Operations Coordinator

O Fallon, IL · On-site

HMIS Operations Coordinator (Data & Evaluation Unit) Location: O Fallon IL Employment Type ... Provide phone, email, and ticket-based technical assistance, troubleshooting issues, and escalating ...

Kith

Operations Coordinator

New York, NY · On-site

$65K - $75K/yr

The Operations Coordinator is the operational link between Kith HQ and our global retail fleet ... Partner with IT via Fresh ticket to resolve store-related systems and hardware issues * Keep HQ ...

TFL Group

Operations Coordinator

Overland Park, KS · On-site

... Operations Coordinator to join our team on-site at our headquarters located in Overland Park, KS ... As a Top 10 ticket reseller in the country, TFL offers employees a front row seat into the ever ...

TAD PGS, Inc

Program Operations Coordinator

Laurel, MD

$24.25 - $44.30/hr

Pay Rate: $24.25 - $44.30 The Program Operations Coordinator provides operational and ... Job Responsibilities: * Assist Communications Strategists and Project Managers with incoming ticket ...

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Ticket Operations Coordinator information

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How much do ticket operations coordinator jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for ticket operations coordinator in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $27.88 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a ticket operations coordinator?

To thrive as a Ticket Operations Coordinator, you need strong organizational skills, attention to detail, and experience with ticketing processes, often supported by a degree in business, sports management, or a related field. Proficiency with ticketing software platforms such as Ticketmaster, Paciolan, or AudienceView, as well as familiarity with CRM systems, is typically required. Exceptional customer service, problem-solving abilities, and effective communication are crucial soft skills for this role. These abilities ensure efficient ticket distribution, positive patron experiences, and the smooth execution of events.

What does a ticket operations coordinator do?

A Ticket Operations Coordinator manages the ticketing processes for events, such as concerts, sports games, or theater productions. Their responsibilities include overseeing ticket sales, coordinating with vendors, managing seating assignments, troubleshooting ticketing issues, and ensuring a smooth customer experience. They also work closely with event organizers and box office staff to ensure all ticketing logistics are handled efficiently and accurately. Attention to detail and strong organizational skills are important in this role.

How does a ticket operations coordinator typically collaborate with other departments during major events?

A Ticket Operations Coordinator works closely with departments such as sales, marketing, event management, and customer service to ensure a seamless ticketing experience during major events. They coordinate ticket allocations, manage access controls, and communicate ticketing updates or issues to relevant teams. Effective collaboration is essential, especially when troubleshooting ticketing problems or accommodating last-minute changes, ensuring both staff and attendees have a smooth experience.

What is the difference between Ticket Operations Coordinator vs Ticketing Specialist?

AspectTicket Operations CoordinatorTicketing Specialist
ResponsibilitiesOversees ticketing processes, manages ticket inventory, ensures smooth operationsHandles ticket sales, customer inquiries, and ticket distribution
Required SkillsOrganizational skills, knowledge of ticketing systems, communication skillsCustomer service, sales skills, familiarity with ticketing platforms
Work EnvironmentEvent venues, ticketing offices, or online platformsBox offices, customer service centers, online sales channels
Common UsageUsed by organizations managing large-scale events or venuesUsed by ticketing agencies, box offices, and event organizers

The main difference is that Ticket Operations Coordinators focus on managing the overall ticketing process and operations, ensuring efficiency and accuracy, while Ticketing Specialists primarily handle sales and customer interactions. Both roles require knowledge of ticketing systems and excellent communication skills, but their focus areas differ within the ticketing workflow.

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Ticket Operations Coordinator jobs near you
Infographic showing various Ticket Operations Coordinator job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $51,511 per year, or $24.8 per hour.

Ticketing - Ticket Resolution Ambassador

baltimoreravens

$16.50/hr

Full-time

Re-posted 29 days ago

Job description

Baltimore Ravens

Ticket Resolution Ambassador

 

Dept: Ticketing

Position Reports To: Ticket Operations & Distribution Coordinator

General Description: As part of delivering an exceptional guest experience, the Ticket Resolution Ambassador serves as a key resource for guests and staff by troubleshooting mobile ticketing issues, authenticating ticket QR codes, and providing in-person customer service at M&T Bank Stadium entry gates. This position acts as the first point of contact for resolving ticket-related concerns, ensuring each situation is reviewed accurately, efficiently, and professionally. The role requires strong interpersonal and problem-solving skills, an outgoing and customer-focused attitude, and the ability to remain calm and effective in a fast-paced, high-volume environment.
Essential Job Duties and Responsibilities:

  • Work all Baltimore Ravens home games and other various events as needed.
  • Knowledge in the basic use of a Microsoft Surface Pro.
  • Utilize the SeatGeek Unify Box Office platform to navigate customer accounts, review ticketing data, and resolve guest ticketing issues efficiently and accurately.
  • Act as a point of contact for guests, fans, and stadium staff with ticketing problems at your assigned gate.
  • Engage with guests and staff in a professional, courteous manner, actively listening to concerns, demonstrating empathy, and working to provide clear explanations and effective resolutions to ticket-related issues.
  • Collaborate with the Ticket Office, particularly the Ticket Operations team, to identify, develop, and implement solutions for ticket-related issues and guest concerns.
  • Maintain a strong working knowledge of M&T Bank Stadium to assist fans with general inquiries, including directions, elevator locations, seating sections, restrooms, and Guest Services locations.

Required Education and/or Experience:

• High School diploma and/or GED required.
• Some ticketing and/or customer service experience preferred.
• Experience in the use of SeatGeek and Unify system, or similar ticketing systems preferred, but not required.

Requisite Abilities and/or Skills:

• Knowledge of functions and usage of mobile devices – smartphones, tablets, ticket scanners, etc.
• Effective verbal and interpersonal communication skills.
• Ability to maintain confidential and/or proprietary information.
• Ability to work independently and with fellow employees in a professional and respectful manner.
• Project a professional demeanor and appearance at all times.
• Act proactively and adapt quickly in a fast-paced environment.
• Expected to work all Ravens home games; 2 preseason, 8 home games, and post-season games as they develop.
• Expected to work other events such as concerts or additional sporting events as needed.
• Must be able to work a minimum of 5 hours per game.
• Must be on time and reliable.
• Job requires walking around and standing for prolonged periods of time.

ALL OF THESE STEPS MUST BE COMPLETED IN ORDER TO BE CONSIDERED. ANY APPLICATIONS MISSING ANY OF THE ABOVE INFORMATION WILL CONSIDERED INCOMPLETE AND WILL, THEREFORE, NOT BE REVIEWED.

Compensation:  $16.50 / hour

The Baltimore Ravens is an EEO employer and does not discriminate on the basis of an applicant's or employee's race, gender, age, national origin, color, religion, disability or any other protected basis under applicable law.

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