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Ticket Operations Coordinator Jobs (NOW HIRING)

NCSU

Ticket Office Operations Assistant

Raleigh, NC · On-site

Ticket operations include the following sports: football, men's and women's basketball, volleyball ... Work schedules are flexible and can be coordinated with the part-time employee supervisor. Is Time ...

100 LEARFIELD

NY · On-site

$55 - $70/hr

Operations Coordinator Learfield Amplify is actively seeking a Operations Coordinator. The goal of ... Ticket Operations Assist with managing ticketing system (Paciolan), ensuring accurate event builds ...

New

AEG

Ticket Sales & Service Manager

Columbia, SC · On-site

Manage the day-to-day operations of the Ticket Office, including hiring and scheduling part-time ticket window staff and coordinating operational priorities and workflows. * Assist walk-up customers ...

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How much do ticket operations coordinator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for ticket operations coordinator in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $27.88 per hour, depending on experience, location, and employer.

What does a ticket operations coordinator do?

A Ticket Operations Coordinator manages the ticketing processes for events, such as concerts, sports games, or theater productions. Their responsibilities include overseeing ticket sales, coordinating with vendors, managing seating assignments, troubleshooting ticketing issues, and ensuring a smooth customer experience. They also work closely with event organizers and box office staff to ensure all ticketing logistics are handled efficiently and accurately. Attention to detail and strong organizational skills are important in this role.

What skills and qualifications are needed to thrive as a ticket operations coordinator?

To thrive as a Ticket Operations Coordinator, you need strong organizational skills, attention to detail, and experience with ticketing processes, often supported by a degree in business, sports management, or a related field. Proficiency with ticketing software platforms such as Ticketmaster, Paciolan, or AudienceView, as well as familiarity with CRM systems, is typically required. Exceptional customer service, problem-solving abilities, and effective communication are crucial soft skills for this role. These abilities ensure efficient ticket distribution, positive patron experiences, and the smooth execution of events.

How does a ticket operations coordinator typically collaborate with other departments during major events?

A Ticket Operations Coordinator works closely with departments such as sales, marketing, event management, and customer service to ensure a seamless ticketing experience during major events. They coordinate ticket allocations, manage access controls, and communicate ticketing updates or issues to relevant teams. Effective collaboration is essential, especially when troubleshooting ticketing problems or accommodating last-minute changes, ensuring both staff and attendees have a smooth experience.

What is the difference between Ticket Operations Coordinator vs Ticketing Specialist?

AspectTicket Operations CoordinatorTicketing Specialist
ResponsibilitiesOversees ticketing processes, manages ticket inventory, ensures smooth operationsHandles ticket sales, customer inquiries, and ticket distribution
Required SkillsOrganizational skills, knowledge of ticketing systems, communication skillsCustomer service, sales skills, familiarity with ticketing platforms
Work EnvironmentEvent venues, ticketing offices, or online platformsBox offices, customer service centers, online sales channels
Common UsageUsed by organizations managing large-scale events or venuesUsed by ticketing agencies, box offices, and event organizers

The main difference is that Ticket Operations Coordinators focus on managing the overall ticketing process and operations, ensuring efficiency and accuracy, while Ticketing Specialists primarily handle sales and customer interactions. Both roles require knowledge of ticketing systems and excellent communication skills, but their focus areas differ within the ticketing workflow.

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Ticket Operations Coordinator jobs near you
Infographic showing various Ticket Operations Coordinator job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $51,511 per year, or $24.8 per hour.

Manager, Lightning Ticket Operations

VSG Enterprises, LLC

Tampa, FL • On-site

$65 - $90/hr

Other

Posted 3 days ago

New

Key responsibilities

  • Set up and maintain Tampa Bay Lightning games and ancillary events on Archtics/Ticketmaster system

  • Support daily ticket operations execution using Ticketmaster One and Archtics, and assist in setting up various group and single game offers

  • Oversee and manage the work of two full-time Lightning Ticket Operations Coordinators and assist with hiring, recruiting, and managing part-time staff

Job description

Job Summary: The Manager of Lightning Ticket Operations will be responsible for the administrative and technical duties related to the management of day-to-day Lightning ticketing and office operations. Reporting directly to the Director of Lightning Ticket Operations, this position will take ownership of key responsibilities, collaborate across departments and bring energy and innovation to a fast-paced environment.

Essential Duties & Responsibilities
  • Set up and maintain Tampa Bay Lightning games and ancillary events on Archtics/Ticketmaster system
  • Utilize Ticketmaster One and Archtics to support daily ticket operations execution
  • Assist in setting up various Group and Single game offers
  • Collaborate with Sales & Service, Premium, Marketing, Finance, Arena Operations, Partnership, and Guest Services to ensure seamless event execution
  • Perform daily financial reporting of activity through Archtics system
  • Work with Marketing and Game Presentation departments on setting up for ancillary event sales
  • Assist with customer service issues on game nights and over the phone
  • Assist in mobile ticketing applications and processes
  • Training and development of event night supervisors
  • Participate in organizational and department personal development activities
  • Perform other duties, as assigned
Supervisory & Management Responsibilities
  • Oversee two full-time Lightning Ticket Operations Coordinators
  • Assist with hiring, recruiting and management of part-time staff
Game/Event Responsibilities
  • Game/Event Night Responsibilities: Yes
  • Approximate number of events worked per year: 30-40
Qualifications
  • Bachelor’s Degree required in Sport Management or related field
  • Proven leadership skills with the ability to motivate, coach, and develop employees
  • 3-5 years of related work experience, primarily in Ticket Operations
  • Technical experience with Archtics and Ticketmaster One systems required
  • Strong commitment to delivering exceptional customer service and fan experiences
  • Excellent attention to detail and commitment to accuracy
  • Strong interpersonal skills and the ability to build effective working relationships across departments
  • Excellent written and verbal communication skills
  • Ability to work long hours, weekends and holidays while prioritizing multiple tasks in a deadline driven environment
  • Proficiency in MS Office products (Outlook, Word, PowerPoint and Excel)
Working Conditions
  • Ability to work efficiently and effectively in office and arena environment that can be exciting, loud and distracting
  • This is an onsite role; flexibility to work a minority of time remotely.
  • Ability to work extended hours including late nights, holidays, and weekends as needed
  • Ability to work prolonged periods sitting at a desk and working on a computer.
  • Ability to lift/carry/move up to 10lbs
  • Ability to work in cold indoor temperatures

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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