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Ticket Operations Coordinator Jobs in Indiana (NOW HIRING)

AllSTEM Connections

Training Associate

Indianapolis, IN · On-site

$62K - $79K/yr

... Ticket Governance: Serve as the primary operational point of contact between internal Learning Strategists and our external administrative learning services provider. • Service Request Coordination:

MedPro Group

Operations Support Analyst

Fort Wayne, IN · On-site

... coordination with the Information Technology and Data Management teams, to address the Business ... Knowledge of customer service and service ticket management methodologies. * Excellent written ...

DHL

Systems Coordinator

Whiteland, IN · On-site

... ticket/incident support position. Be part of the world's largest logistics company! DHL Supply ... Responsible for operational system integrity, including setup and control. * Facilitate site(s ...

DPDHL

Systems Coordinator

Whiteland, IN · On-site

... or ticket/incident support position. Be part of the world's largest logistics company!DHL Supply ... Responsible for operational system integrity, including setup and control. * Facilitate site(s ...

Union Health

COORDINATOR-UHR LAB

Terre Haute, IN · On-site

Supports consistent, compliant POCT/PPMP operations across Union Health ambulatory office sites ... Provides staff support through service ticket review, online policy/procedure resources, and ...

Union Health

COORDINATOR-UHR LAB

Terre Haute, IN · On-site

Supports consistent, compliant POCT/PPMP operations across Union Health ambulatory office sites ... Provides staff support through service ticket review, online policy/procedure resources, and ...

DPDHL

Systems Coordinator

Mooresville, IN · On-site

$22.45/hr

... or ticket/incident support position. Be part of the world's largest logistics company!DHL Supply ... Responsible for operational system integrity, including setup and control. * Facilitate site(s ...

Union Health

COORDINATOR-UHR LAB

Terre Haute, IN · On-site

Supports consistent, compliant POCT/PPMP operations across Union Health ambulatory office sites ... Provides staff support through service ticket review, online policy/procedure resources, and ...

Inteplast Group, Ltd

EXTRUSION TECHNICIAN C

Remington, IN · On-site

$17 - $21.50/hr

Actively support line Operations Coordinators and shift lead as needed. * Perform other duties ... Insure Paper work is filled out properly (Production ticket, timeline, stretch film inspection log ...

DHL

Systems Coordinator

Mooresville, IN · On-site

$22.45/hr

... ticket/incident support position. Be part of the world's largest logistics company! DHL Supply ... Responsible for operational system integrity, including setup and control. * Facilitate site(s ...

Inteplast Group, Ltd

CONVERTING OPERATOR C

Remington, IN · On-site

$16 - $19.25/hr

Perform other duties deemed necessary by Operation Coordinator. * Actively participate in ... Insure paperwork Is filled out properly (Production ticket, timeline, stretch film inspection log ...

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Ticket Operations Coordinator information

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$13

$23

$36

How much do ticket operations coordinator jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for ticket operations coordinator in Indiana is $23.57, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Ticket Operations Coordinator, and why are they important?

To thrive as a Ticket Operations Coordinator, you need strong organizational skills, attention to detail, and experience with ticketing processes, often supported by a degree in business, sports management, or a related field. Proficiency with ticketing software platforms such as Ticketmaster, Paciolan, or AudienceView, as well as familiarity with CRM systems, is typically required. Exceptional customer service, problem-solving abilities, and effective communication are crucial soft skills for this role. These abilities ensure efficient ticket distribution, positive patron experiences, and the smooth execution of events.

What does a Ticket Operations Coordinator do?

A Ticket Operations Coordinator manages the ticketing processes for events, such as concerts, sports games, or theater productions. Their responsibilities include overseeing ticket sales, coordinating with vendors, managing seating assignments, troubleshooting ticketing issues, and ensuring a smooth customer experience. They also work closely with event organizers and box office staff to ensure all ticketing logistics are handled efficiently and accurately. Attention to detail and strong organizational skills are important in this role.

How does a Ticket Operations Coordinator typically collaborate with other departments during major events?

A Ticket Operations Coordinator works closely with departments such as sales, marketing, event management, and customer service to ensure a seamless ticketing experience during major events. They coordinate ticket allocations, manage access controls, and communicate ticketing updates or issues to relevant teams. Effective collaboration is essential, especially when troubleshooting ticketing problems or accommodating last-minute changes, ensuring both staff and attendees have a smooth experience.

What is the difference between Ticket Operations Coordinator vs Ticketing Specialist?

AspectTicket Operations CoordinatorTicketing Specialist
ResponsibilitiesOversees ticketing processes, manages ticket inventory, ensures smooth operationsHandles ticket sales, customer inquiries, and ticket distribution
Required SkillsOrganizational skills, knowledge of ticketing systems, communication skillsCustomer service, sales skills, familiarity with ticketing platforms
Work EnvironmentEvent venues, ticketing offices, or online platformsBox offices, customer service centers, online sales channels
Common UsageUsed by organizations managing large-scale events or venuesUsed by ticketing agencies, box offices, and event organizers

The main difference is that Ticket Operations Coordinators focus on managing the overall ticketing process and operations, ensuring efficiency and accuracy, while Ticketing Specialists primarily handle sales and customer interactions. Both roles require knowledge of ticketing systems and excellent communication skills, but their focus areas differ within the ticketing workflow.

What are the most commonly searched types of Ticket Operations jobs in Indiana? The most popular types of Ticket Operations jobs in Indiana are:
What are popular job titles related to Ticket Operations Coordinator jobs in Indiana? For Ticket Operations Coordinator jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Coordinator jobs in Indiana look for? The top searched job categories for Ticket Operations Coordinator jobs in Indiana are:
What cities in Indiana are hiring for Ticket Operations Coordinator jobs? Cities in Indiana with the most Ticket Operations Coordinator job openings:
Ticket Operations Coordinator jobs near you
Infographic showing various Ticket Operations Coordinator job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $49,016 per year, or $23.6 per hour.

Financial Coordinator - Tickets

Penske Entertainment

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

POSITION TITLE:
Financial Coordinator, Tickets
REPORTS TO:
Vice President, Ticket Sales and Service
LOCATION:
Indianapolis, IN
FLSA STATUS:
Exempt
EMPLOYMENT TYPE:
Full-Time
ABOUT US
At Penske Entertainment, we don't just host world-class events-we create unforgettable moments. Our team fuels four iconic motorsports brands:
  • Indianapolis Motor Speedway (IMS) - home of the world's largest spectator sporting facility and annually hosts the world's most prestigious auto race: the Indianapolis 500 presented by Gainbridge.
  • INDYCAR - The Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone.
  • IMS Productions - A multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.
  • Motorsports Events Management (MEM) - Promotes major events featuring premier motorsports series throughout the United States.

Whether on the track, behind the scenes, or on the screen, our people are at the heart of everything we do. If you're ready for a career where excitement, purpose, and impact collide-we want to meet you.
WHAT YOU'LL DO
The Financial Coordinator is responsible for maintaining the accuracy, integrity, and security of financial data for Indianapolis Motor Speedway (IMS) and other supported tracks. This role provides financial, accounting, and administrative support to the Ticket Department by ensuring transactions are processed accurately, reconciled promptly, and reported effectively.
You'll also partner with the Vice President of Ticket Sales and Service to develop, monitor, and forecast departmental budgets while supporting fraud prevention, compliance, and event operations. In this role, you'll collaborate across departments and help ensure the financial side of our ticketing operations runs smoothly in a fast-paced environment.
YOUR RESPONSIBILITIES
Provide financial, accounting and administration support for Ticket Department activities, including:
  • Manage Ticket and Credential Office cash receipts, including daily deposits and recordkeeping, while ensuring all internal controls are followed.
  • Track and reconcile credit card transactions related to ticket sales, parking, camping, group sales, and other ticket-related products.
  • Partner with the Applications Support Team to identify and resolve ticketing web-processing issues.
  • Process and manage customer account credits and refunds resulting from overpayments, cancellations, or other adjustments.
  • Reconcile Ticket Department funds and transactions.
  • Process departmental purchasing card expenses and employee expense reimbursements.
  • Manage Ticket Office payroll processing and timesheet administration.
  • Complete monthly accounting responsibilities and participate in monthly close meetings.
  • Prepare and reconcile month-end cash and check deposits.

Fraud Prevention and Credit Card Disputes:
  • Monitor and help prevent fraudulent activity using Kount/Ekata and SCORE.
  • Collaborate with Ticketing, IT, and Information Systems teams to optimize fraud-detection processes and system integrations.
  • Develop and maintain fraud-review rules to identify suspicious transactions.
  • Partner directly with Kount/Ekata support to upload chargeback data and enhance fraud-prevention efforts in alignment with industry standards.
  • Manage and resolve credit card disputes and chargebacks with all major card providers.

Contract Ticket Management:
    • Assign, print, and distribute contractual tickets to the Client Services, Marketing, and Community Relations teams.
    • Coordinate with the Contract Administration and Premium Sales teams to ensure accurate ticket allocations.
    • Use CRM and ticketing systems to accurately process contractual ticket orders.

Systems, Compliance & Training:
    • Maintain proficiency in the systems required for the role, including Microsoft Office, SCORE, Kount/Ekata, CRM, Great Plains, and other business applications.
    • Monitor adherence to PCI compliance standards and provide guidance and training to Ticket Office staff
    • Develop and regularly deliver fraud-prevention training to Ticket Office staff.

Assist Vice President, Ticket Sales and Service with the following:
  • Budget

  • Assist with the preparation and monitoring of the annual Ticket Department budget.
  • Prepare monthly forecast updates.
  • Monitor departmental spending and identify budget variances.

  • Purchasing and Inventory Management

  • Purchase Ticket Department supplies as needed.
  • Create and submit purchase orders.
  • Ensure purchases are charged to the appropriate departmental budgets.
  • Maintain inventory of all Ticket Office products and supplies, including inventory for the IMS Marketplace

Partner with Accounting and Financial Operations Teams to:
    • Determine cash-on-hand requirements for Ticket Office operations, remote ticket locations, and event-related gate and parking sales.
    • Research and assist in resolving month-end reconciliation discrepancies between SCORE and Great Plains.
    • Investigate and resolve issues involving Ticket Office-issued checks, including lost or unclaimed payments.
    • Support annual audit preparation and help ensure accurate financial reporting.
    • Develop meeting agendas and lead IMS Marketplace payout-review meetings.

Collaborate with IT and Accounting Teams to:
    • Perform weekly reconciliation reviews and investigate discrepancies.
    • Manage monthly SCORE cash reconciliations and investigate related discrepancies and backlogs.
    • Research monthly SCORE accounts receivable discrepancies and manage the related backlog.
    • Maintain product coding for IMS, INDYCAR, and other supported tracks.
    • Develop agendas and lead biweekly cross-functional meetings to identify, research, and resolve SCORE-related issues.

Event Operations Support:
    • Support the IT and Ticketing teams with the setup and operation of more than 30 mobile point-of-sale (POS) devices, including application updates, password resets, pricing changes, and troubleshooting.
    • Support the financial aspects of bag-sale operations, including cash management, accounting reports, and post-event reconciliation.
    • Prepare post-event reports highlighting sales and scan activity by POS device.
    • Monitor event specific accounts receivables to ensure zero balance by end of each event day.

Additional Responsibilities:
    • Manage Brickyard Bucks and Penske Bucks orders, inventory, and distribution.
    • Provide customer service support during peak periods by:
      • Responding to customer inquiries by phone, email and in person.
      • Processing ticket renewals, upgrades and applications for all events.
      • Preparing and fulfilling ticket orders for all events.
    • Demonstrate commitment to the organization's Vision, Mission and Values.
    • Perform other duties as assigned.

WHAT YOU BRING
We're looking for someone who's ready to bring great effort every day and is committed to growing with us.
Required Experience & Skills:
  • A minimum of one to two years of professional experience in accounting, finance, cash management, or a related field is required
  • High level of integrity and ability to maintain confidentiality.
  • Proficiency in Microsoft Office products, with strong Excel skills.
  • Ability to identify problems and develop effective solutions.
  • Solid knowledge of accounting and cash-management practices.
  • Effective communication and relationship-building skills.
  • Highly motivated and resourceful self-starter.
  • Strong customer service skills and a service-oriented mindset.
  • Proactive, efficient, flexible, resilient, organized, and team-oriented.
  • Ability to work independently and collaboratively as part of a team.
  • Ability to prioritize and follow up on tasks while managing multiple responsibilities efficiently and accurately.
  • Positive attitude.
  • Alignment with Penske Entertainment's core values and standards.

Education:
  • Bachelor's degree in Accounting, Finance or Business Administration or related field from accredited college/university.

Leadership:
  • This role does not have direct supervisory responsibilities.

FLEXIBILITY & TRAVEL
  • Occasional travel may be required.
  • General office hours are Monday through Friday, 9 a.m. to 5 p.m.
  • Candidate must be able to work overtime, evenings, weekends and holidays as needed. Flexibility and adaptability are key skills needed for this role.

PHYSICAL DEMANDS
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Physical demands are light, consisting primarily of sitting, standing, and walking.
  • Must be able to lift up to 50 pounds.
  • Must be able to see and hear within the normal range, with or without correction, and communicate effectively verbally and in writing
  • Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings.

WORK ENVIRONMENT
  • Work is performed in an office environment with other employees. The employee may be be exposed to conditions typically encountered in a business office setting.
  • The employee will experience frequent interruptions and regularly meet with others.

BENEFITS & PERKS
We take care of our team with a competitive benefits package that includes:
  • Medical, dental, vision, and life insurance
  • 401(k) with 100% company match up to 5%
  • Paid vacation, personal, and sick days + 12 paid holidays
  • Generous paid parental leave and tuition assistance
  • On-site fitness center and wellness programs
  • Discounts on meals, gear, and more

EQUAL OPPORTUNITY
Penske Entertainment is proud to be an equal opportunity employer. We're committed to creating a workplace where everyone can thrive-regardless of race, gender, orientation, background, or ability.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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