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Ticket Operations Manager Jobs in Indiana (NOW HIRING)

Ship Calm LLC

eCommerce Operations Manager

Plainfield, IN · On-site

$80K - $110K/yr

... ticket volume, operational breakdowns). * Attends and actively participates in L10 meetings ... Owns the full lifecycle management for assigned customer profiles. * Develops and presents 2+ ...

ShipCalm

eCommerce Operations Manager

Plainfield, IN · On-site +1

$80K - $110K/yr

... ticket volume, operational breakdowns). * Attends and actively participates in L10 meetings ... Owns the full lifecycle management for assigned customer profiles. * Develops and presents 2+ ...

ShipCalm

eCommerce Operations Manager

Plainfield, IN · On-site

$80K - $110K/yr

... ticket volume, operational breakdowns). * Attends and actively participates in L10 meetings ... Owns the full lifecycle management for assigned customer profiles. * Develops and presents 2+ ...

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All JobsTicket Operations JobsTicket Operations Manager JobsTicket Operations Manager Jobs in Indiana

Ticket Operations Manager information

See Indiana salary details

$29.5K

$60.4K

$112.8K

How much do ticket operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for ticket operations manager in Indiana is $60,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $73,700.00 per year, depending on experience, location, and employer.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the most commonly searched types of Ticket Operations jobs in Indiana?

The most popular types of Ticket Operations jobs in Indiana are:

What are popular job titles related to Ticket Operations Manager jobs in Indiana?

For Ticket Operations Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Ticket Operations Manager jobs in Indiana look for?

The top searched job categories for Ticket Operations Manager jobs in Indiana are:

What cities in Indiana are hiring for Ticket Operations Manager jobs?

Cities in Indiana with the most Ticket Operations Manager job openings:

Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Indiana as of June 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $60,383 per year, or $29 per hour.

Senior Director of Ticket Strategy, Operations & Technology

Indianapolis, IN • On-site

Indianapolis Colts
Traveler Accommodation • 51 - 200 employees
Learn more about Indianapolis Coltsexternal

Full-time

Re-posted 13 days ago

Job description

The Indianapolis Colts are seeking an experienced Senior Director of Ticket Strategy, Operations, and Technology serves as the strategic leader of the Indianapolis Colts ticketing infrastructure, technology ecosystem, operational governance, and business transformation initiatives. This position will be responsible for developing and executing long-term ticketing technology adoption and utilization, overseeing ticketing platform strategy, managing vendor relationships, ensuring operational scalability, and aligning ticketing operations with organizational revenue objectives. The role will serve as the primary strategic liaison between Ticketing, Analytics & Digital Innovation (ADI), Technology, Finance, Stadium Operations, and external ticketing partners.
HIRING MANAGER
Vice President of Ticket Sales and Service
DIRECT REPORTS
Senior Director of Ticket Operations
RESPONSIBILITIES
Strategic Leadership & Innovation
  • Develop and execute the long-term ticketing strategy and technology roadmap.
  • Identify opportunities to improve operational efficiency, fan experience, ticket utilization, compliance, and revenue generation.
  • Lead ticketing transformation initiatives and organizational change management.
  • Evaluate emerging technologies and recommend future-state ticketing solutions.

Technology & Platform Governance
  • Own the primary and secondary ticketing partner relationship and all ticketing platform partnerships.
  • Oversee third-party ticketing technologies including FEVO, Spinzo, TicketManager, and future platforms.
  • Lead future ticketing platform evaluations, contract negotiations, and migration initiatives.
  • Establish technology governance standards and operational requirements.
  • Partner with Technology and ADI on integrations and digital initiatives.

Inventory & Manifest Governance
  • Serve as executive owner of Colts ticket manifest strategy and governance.
  • Oversee inventory management standards across season tickets, group tickets, premium seating, parking, and postseason events.
  • Ensure inventory structures support organizational sales and service objectives.
  • Partner with ADI to operationalize pricing and inventory strategies.

Finance & Compliance
  • Serve as executive liaison for all ticketing financial operations.
  • Oversee season ticket reconciliation processes.
  • Ensure compliance with payment processing standards and financial controls.
  • Maintain accountability for ticketing-related audit readiness and reporting.

Parking & Event Strategy
  • Oversee parking strategy, governance, and vendor relationships.
  • Establish operational standards for parking inventory, reporting, and fulfillment.
  • Support major event planning and execution strategies.

Vendor & Cross-Functional Leadership
  • Lead relationships with ticketing vendors and external partners.
  • Partner with Sales, Membership Services, Premium, Marketing, Stadium Operations, and Finance.
  • Collaborate with ADI to ensure analytics and reporting insights are translated into operational action plans.

Success Measures
  • Successful implementation of strategic initiatives.
  • Ticketing technology adoption and utilization.
  • Operational scalability and efficiency improvements.
  • Vendor performance and relationship management.
  • Stakeholder satisfaction.
  • Ticketing platform effectiveness.
  • Revenue enablement support.

QUALIFICATIONS
  • 10+ years of ticketing, operations, technology, or sports business experience.
  • 5+ years of leadership experience.
  • Extensive Ticketmaster/Archtics experience preferred.
  • Experience managing ticketing technology platforms and vendor relationships.
  • Experience leading major operational projects or platform migrations.
  • Strong project management, communication, and organizational skills.
  • Ability to lead cross-functional initiatives in a fast-paced environment.
  • Ability to work all home Colts games, other stadium events, nights/weekends and keep a flexible schedule.

Responsibilities and qualifications may change at any time with or without notice.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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