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Ticket Operations Manager Jobs in Indiana (NOW HIRING)

GFL Environmental

Dispatcher

Fort Wayne, IN

The dispatcher will uses GFL proprietary software to enter ticket information and track ... May perform some additional responsibilities as assigned by the Operations Manager.] Interacts with ...

GFL Environmental

Dispatcher

Kendallville, IN · On-site

... and operational staff. The dispatcher will uses GFL proprietary software to enter ticket ... the Operations Manager.] • Interacts with customers, customer service department, sales ...

GFL Environmental

Dispatcher

Fort Wayne, IN · On-site

... and operational staff. The dispatcher will uses GFL proprietary software to enter ticket ... the Operations Manager.] • Interacts with customers, customer service department, sales ...

MedPro Group

Operations Support Analyst

Fort Wayne, IN · On-site

The Operations Support Analyst will serve as the primary entry point for all Business Application ... Knowledge of customer service and service ticket management methodologies. * Excellent written ...

Sonicu

Be Seen First

Customer Support Supervisor

Indianapolis, IN · On-site

$45K - $60K/yr

Position Summary The Customer Support Team Manager is responsible for leading the daily operations ... Ticket Quality & Documentation * Conduct routine quality audits of customer support tickets to ...

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Ticket Operations Manager information

See Indiana salary details

$29.5K

$60.4K

$112.8K

How much do ticket operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for ticket operations manager in Indiana is $60,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $73,700.00 per year, depending on experience, location, and employer.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the most commonly searched types of Ticket Operations jobs in Indiana?

The most popular types of Ticket Operations jobs in Indiana are:

What are popular job titles related to Ticket Operations Manager jobs in Indiana?

For Ticket Operations Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Ticket Operations Manager jobs in Indiana look for?

The top searched job categories for Ticket Operations Manager jobs in Indiana are:

What cities in Indiana are hiring for Ticket Operations Manager jobs?

Cities in Indiana with the most Ticket Operations Manager job openings:

Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Indiana as of June 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $60,383 per year, or $29 per hour.

Dispatcher

GFL Environmental

Fort Wayne, IN

Full-time

Re-posted 3 days ago

GFL Environmental rating

6.9

Company rating: 6.9 out of 10

Based on 172 frontline employees who took The Breakroom Quiz

45th of 90 rated recycling and waste

Job description

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity.


Key Responsibilities:
Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
Dispatch calls to routes based upon designated route and driver location.
Perform driver check-ins at day's end to ensure complete and accurate paperwork completion.
Distribute, collect and review route sheets for proper days end data entry.
Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
May perform some additional responsibilities as assigned by the Operations Manager.]
Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
Works with routing specialists to optimize routes.
Fields incoming calls / emails from customers.
Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
Records and document information from drivers and distributes to appropriate departments.
Communicates with maintenance shop personnel.
Must be able to communicate effectively and professionally via email, telephone and two way devices.
Knowledge, Skills, Abilities and Competencies:
Completion of high school. Post-secondary courses or diploma would be considered an asset.
1-2 years in a transportation, dispatch or customer service role.
Strong communication and interpersonal skills.
Strong customer focus.
Proven ability to multi-task & ability to prioritize tasks.
Proficient in MS Outlook, Excel, Word.
Knowledge of industry an asset.
Advanced skill level with software applications and word processing accuracy including adequate typing speed.
Required to work extended hours including occasional weekends.
Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.


We thank you for your interest. Only those selected for an interview will be contacted.


GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contactmyworkdayrecruitment@gflenv.com
Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is required.Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.


This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.


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