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Ticket Operations Associate Jobs (NOW HIRING)

Boise State University

$60K - $65K/yr

Supervise box office operations, manage events using computerized ticketing software, distribute and account for daily ticket sales as well as group and season tickets and work with event promoters.

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Ticket Operations Associate information

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How much do ticket operations associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for ticket operations associate in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

What is a ticket operations associate?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What are the key skills and qualifications needed to thrive as a ticket operations associate?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What are some common challenges faced by ticket operations associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

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Ticket Operations Associate jobs near you
Infographic showing various Ticket Operations Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $54,588 per year, or $26.2 per hour.

Event Day Associate - Ticket Operations - 2026

Charlotte, NC • On-site

cp87
See more jobs at cp87external

Full-time

Re-posted 5 hours ago

Job description

Position:                                Ticket Operations Associate

Department:                          Ticket Operations

Status:                                   Game Day (Non-Exempt)


Primary Responsibilities

  • Help in all areas of the Event Day Ticket Operations from the beginning of the day to the end of the event for all events at Bank of America Stadium.  Shifts range from 3 to 12 hours on event days.
  • Assist in the event day operation of the Tepper Sports & Entertainment Ticket Office through:
    • Gate Manager: Assist Ticket Takers at the gates, answers questions for Ticket Takers and directs patrons if needed as an extension of the Main Ticket Office.
    • Will Call: Distribute Will Call properly and accurately to assure quality customer service.
    • Answering Phones: Assist with answering phones and customers’ questions
    • TicketMaster Sales: Learn to use the TicketMaster system for selling single game tickets.
    • Customer Service: Perform any customer service functions as needed.
    • Runners - as needed: May be needed to navigate around the stadium in order to perform duties
  • Develop an understanding for a very fast-paced Event Day Ticket Office.    
  • Other duties as assigned

Minimum Qualifications

  • Must be able to handle confidential, privileged, and/or sensitive information with carefully and with sensitivity
  • Must be detail-oriented and must be able to multi-task while managing time successfully
  • Must be adaptable to a fast-paced type environment.
  • Must be flexible to work evenings and/or weekends and all Tepper Sports & Entertainment events, including events held on weekends, nights, and holidays
  • Good organizational and communication skills
  • Works well under pressure while maintaining a positive attitude
  • Must be willing to accept and embrace tasks as they are assigned
  • Must be dependable, accountable, and trustworthy
  • Work well in team environment
  • Strong customer service skills
  • Courteous and professional
  • Must pass pre-employment screens


Essential Functions

  • Standing for extended periods of time
  • Sitting and working at desk on a computer
  • Walking throughout the stadium which may include stairs
  • Lift at least 30 pounds

Work Environment

  • This job operates mostly in an office environment and outside in a stadium facility at times which may include inclement weather conditions.

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