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Ticket Operations Associate Jobs in Charleston, WV

Alpha Innovations

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IT Service Technician

Charleston, WV · On-site

... ticket creation and resolution in company Help Desk System (Connectwise) · Update Helpdesk ... operational improvements · Adhere to safety policy/procedures · Flexibility in schedule to ...

All JobsTicket Operations Associate JobsTicket Operations Associate Jobs in Charleston, WV

Ticket Operations Associate information

See Charleston, WV salary details

$10

$25

$51

How much do ticket operations associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for ticket operations associate in Charleston, WV is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $29.42 per hour, depending on experience, location, and employer.

What is a ticket operations associate?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What are the key skills and qualifications needed to thrive as a ticket operations associate?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What are some common challenges faced by ticket operations associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are popular job titles related to Ticket Operations Associate jobs in Charleston, WV?

For Ticket Operations Associate jobs in Charleston, WV, the most frequently searched job titles are:

What job categories do people searching Ticket Operations Associate jobs in Charleston, WV look for?

The top searched job categories for Ticket Operations Associate jobs in Charleston, WV are:

What cities near Charleston, WV are hiring for Ticket Operations Associate jobs?

Cities near Charleston, WV with the most Ticket Operations Associate job openings:

Ticket Operations Associate jobs near you
Infographic showing various Ticket Operations Associate job openings in Charleston, WV as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,053 per year, or $25.5 per hour.

IT Service Technician

Alpha Innovations

Charleston, WV • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

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Job description

JOB PURPOSE:           Provide customer/internal support for desktop/server/network, software, hardware and peripherals.  Answer questions or resolve computer problems for clients in person, via telephone or from a remote location.

 

ESSENTIAL FUNCTIONS:

·            Handle a high volume of incoming calls from customers and performing initial trouble shooting

·            Desktop/server/network support, application, printing, network and application password changes

·            Maintain accurate ticket creation and resolution in company Help Desk System (Connectwise)

·            Update Helpdesk knowledge base with proven resolutions

·            Customer prioritization and communication regarding problem resolution strategy and scheduled completion

·            Escalate tickets to appropriate second level support as required

·            General Computer maintenance

·            Monitor Customer computer/network environments

·            Monitor internal network/systems

·            Proactive approach to identifying operational improvements

·            Adhere to safety policy/procedures

·            Flexibility in schedule to provide coverage to include days, nights, weekends and holidays

·            Comply with the requirements of applicable certifications, legal and regulatory requirements, standards, and the Information Security Management System

ADDITIONAL RESPONSIBILITIES:

·            Special project coordination assigned by management

·            Cross train with other IT associates

·            General housekeeping duties

·            Overtime as required

·            Other duties as assigned


 

Degree:            Entry level - High school diploma or GED required. 0-1 years of related work experience. Certifications are a plus.

             

PERSONAL CHARACTERISTICS

Must be self-directed to accomplish goals but function as part of a team; willingness to interact/work with people of diverse cultures, races, and/or nationalities.

 

OTHER FACTORS

Motor vehicle record check(s) required for company vehicle.  Must pass back ground check and drug screening.  A valid driver’s license is required.