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Customer Operations Associate Jobs in Charleston, WV

West Virginia

Office Operations Associate

Charleston, WV · On-site

$29K - $49K/yr

Two (2) years of full-time or equivalent part-time paid experience performing routine office work or customer-facing roles. OR Substitution: College hours, related business school, or vocational ...

Big Lots

Customer Service Associate

Charleston, WV · On-site

$14 - $19.50/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

Big Lots

Customer Service Associate

Charleston, WV · On-site

$14 - $19.50/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Charleston, WV

Customer Operations Associate information

See Charleston, WV salary details

$9

$25

$49

How much do customer operations associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer operations associate in Charleston, WV is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $26.68 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What are the most commonly searched types of Customer Operations jobs in Charleston, WV? The most popular types of Customer Operations jobs in Charleston, WV are:
What job categories do people searching Customer Operations Associate jobs in Charleston, WV look for? The top searched job categories for Customer Operations Associate jobs in Charleston, WV are:
What cities near Charleston, WV are hiring for Customer Operations Associate jobs? Cities near Charleston, WV with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Charleston, WV as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,064 per year, or $25 per hour.

Office Operations Associate

West Virginia

Charleston, WV • On-site

$29K - $49K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Nature of Work Under general supervision, performs full-performance level work in multiple-step clerical tasks calling for interpretation and application of office procedures, rules and regulations. In addition to general office duties, this employee will perform daily compiling and maintaining of records of incarceration for each of the facilities inmates, generally numbering approximately 900 on a daily basis. This person is responsible for invoicing the committing jurisdictions for the housing of inmates and settling disputes concerning payments as questions arise.

This employee is responsible for verifying accurate and complete commitments, and court documentation. Performs other duties as assigned. May be required to work a security post.

Click The APPLY Link To Apply Online. Minimum Qualifications Training: Graduation from a standard high school or the equivalent. AND Experience: Two (2) years of full-time or equivalent part-time paid experience performing routine office work or customer-facing roles.

OR Substitution: College hours, related business school, or vocational training may be substituted through an established formula for the required experience.

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