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Customer Operations Associate Jobs (NOW HIRING)

AirPay

Customer Operations Associate

Manhattan, NY · On-site

$75K/yr

About the Role As a Customer Operations Associate/Manager, you will become an expert in and drive roll-outs for payer data enhancements that deepen the breadth coverage information available in ...

DraftKings

Customer Operations Associate

Newburgh, NY · On-site

$17/hr

What you'll do as an Operations Associate * Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish. * Keep our ...

Outset.ai

Customer Operations Associate - NYC

New York, NY · On-site

$115K - $130K/yr

We're a tight-knit team serving some of the world's largest enterprises As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering ...

Aep

Customer Operations Supv

Hurricane, WV

$74K - $93K/yr

Job Summary Supervise a team of Customer Operations Associates in their day-to-day duties that include applying the organization's policies and procedures in response to customer needs. Plan, monitor ...

New

Symetra

Associate Customer Operations Representative

$22 - $30.87/hr

About the role The Associate Customer Operations Representative is responsible for reviewing and processing financial and non-financial activities for our active annuity products, including, but not ...

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How much do customer operations associate jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for customer operations associate in the United States is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What jobs pay 4000 a week without a degree?

A Customer Operations Associate typically does not earn $4,000 weekly without a degree, as this pay level is uncommon for entry-level customer service roles. High-paying jobs that can reach this level without a degree often include specialized sales, real estate, or certain skilled trades, but they usually require experience, certifications, or licenses. Most roles paying this amount without a degree involve commission, performance bonuses, or entrepreneurial efforts.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving service issues, and ensuring customer satisfaction. They often use customer relationship management (CRM) tools and communicate with clients via phone, email, or chat to address inquiries and support business processes.

What is a customer service operations associate?

A customer service operations associate is responsible for supporting customer service teams by managing processes, data, and systems to ensure efficient service delivery. They often handle tasks such as order processing, troubleshooting, and using tools like CRM software to improve customer experience. Strong communication skills and attention to detail are essential for this role.

What are some common challenges faced by Customer Operations Associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a Customer Operations Associate, and why are they important?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

Is a Customer Operations Associate job stressful?

A Customer Operations Associate role can be stressful due to high call volumes, customer complaints, and the need for quick problem-solving. Success in the position often requires strong communication skills, patience, and the ability to manage multiple tasks efficiently.
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Customer Operations Associate jobs near you

Customer Operations Associate

AirPay

Manhattan, NY • On-site

$75K/yr

Full-time

Posted 12 days ago

Job description


About Us
At AirPay, we are on a mission to improve the consumer experience for dental patients.We are growing rapidly, partnering with top dental provider groups and insurance carriers.Our company is backed by top tier VC's led by IA Ventures along with the founders of Flatiron Health, Clover Health, Shutterstock and more.
We are committed to delivering exceptional customer service and building lasting relationships with our users. We're looking for a dynamic and motivated Customer Operations Associate/Manager to join our team and help us maintain our high standards of customer care.
About the Role
As a Customer Operations Associate/Manager, you will become an expert in and drive roll-outs for payer data enhancements that deepen the breadth coverage information available in AirPay.
In this role, you will collaborate cross functionally with the Customer Success team, Payer Operations team and Engineering to define, optimize, and own an end to end process to enable internal team members & customers to maximize the value of our solution.You will build playbooks & enablement materials, troubleshoot data-related issues, and continually optimize & adapt our approach. Your expertise will directly impact customer satisfaction, retention, and product adoption.This role will cross-train on additional AirPay responsibilities to enable flexibility to match customer needs.
This is an in-person role based out of our New York City office, with flexibility for some remote work.
Key Responsibilities
  • Collaborate with engineering & payer operations to understand data enhancements pipeline, readiness for roll-out, and success requirements
  • Provide step-by-step guidance and materials for the Customer Success team to enable efficient and effective roll-outs
  • Create and maintain clear and concise documentation & playbooks for data enhancement set-up for new implementations
  • Partner with Customer Success team to work with dental customers directly to configure and deploy data enhancements
  • Project manage data source transitions, including preparation, testing, and leading cross-functional teams on execution
  • Respond to customer queries related to data enhancement setup, or post-live issues, troubleshooting and resolving problems efficiently
  • Escalate complex technical issues to the appropriate internal teams (engineering, customer success, etc.) and act as a liaison to ensure timely resolution
  • Collaborate with engineering to consistently improve performance of data enhancements

Requirements
Skills & Qualifications
  • 4+ years in a cross-functional operations and/or consulting role
  • Strong project management & prioritization skills as this role works across multiple internal teams and impacts new and existing customers
  • Technically savvy with a strong understanding of data flow between systems
  • Excellent troubleshooting skills with the ability to diagnose and resolve customer issues, both independently and in collaboration with customer-facing teams
  • Strong written and verbal communication skills; ability to explain complex ideas in simple terms
  • Adaptability and self-motivation; desire to work in a startup environment where roles may shift and we may encounter new and unfamiliar situations
  • Strong work ethic. We are committed to excellence, so we work harder and smarter.
  • Believes that work should be enjoyable. We are a close-knit team and care about having fun at work - we want you to feel the same.
  • Mission-oriented with an interest in healthcare & fintech, and eager to be part of solving America's healthcare crisis
  • Based in NYC or willing to relocate, and able to work in the office at least 3 days a week.

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