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Customer Operations Associate Jobs (NOW HIRING)

Donatestock

Customer Operations Associate

Customer Operations Associate DonateStock is leading the movement to make charitable stock gifting easy for donors, financial advisors, and nonprofits. The Customer Operations Associate is a critical ...

Donatestock

Customer Operations Associate

Customer Operations Associate DonateStock is leading the movement to make charitable stock gifting easy for donors, financial advisors, and nonprofits. The Customer Operations Associate is a critical ...

Outset

Customer Operations Associate

Customer Operations Associate Outset invented a better way to do research: AI-powered user interviews. Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative ...

AirPay

Customer Operations Associate

Manhattan, NY · On-site

$75K/yr

About the Role As a Customer Operations Associate/Manager, you will become an expert in and drive roll-outs for payer data enhancements that deepen the breadth coverage information available in ...

Coverdash

Customer Operations Associate

Customer Operations Associate Coverdash is the fastest growing startup and SMB focused-insurtech agency, powered by the industry's most advanced embedded technology and partnership strategies. Our ...

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DraftKings

Customer Operations Associate

Newburgh, NY · On-site

$17/hr

What you'll do as an Operations Associate * Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish. * Keep our ...

Outset

Customer Operations Associate

San Francisco, CA · On-site

We're a tight-knit team serving some of the world's largest enterprises As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering ...

Affirm

Customer Operations Associate I

$39K - $59K/yr

Customer Operations Associate I Remote Canada Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or ...

Outset.ai

Customer Operations Associate - NYC

New York, NY · On-site

$115K - $130K/yr

We're a tight-knit team serving some of the world's largest enterprises As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering ...

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Customer Operations Associate information

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How much do customer operations associate jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for customer operations associate in the United States is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What jobs pay 4000 a week without a degree?

A Customer Operations Associate typically does not earn $4,000 weekly without a degree, as this pay level is uncommon for entry-level customer service roles. High-paying jobs that can reach this level without a degree often include specialized sales, real estate, or certain skilled trades, but they usually require experience, certifications, or licenses. Most roles paying this amount without a degree involve commission, performance bonuses, or entrepreneurial efforts.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving service issues, and ensuring customer satisfaction. They often use customer relationship management (CRM) tools and communicate with clients via phone, email, or chat to address inquiries and support business processes.

What is a customer service operations associate?

A customer service operations associate is responsible for supporting customer service teams by managing processes, data, and systems to ensure efficient service delivery. They often handle tasks such as order processing, troubleshooting, and using tools like CRM software to improve customer experience. Strong communication skills and attention to detail are essential for this role.

What are some common challenges faced by Customer Operations Associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a Customer Operations Associate, and why are they important?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

Is a Customer Operations Associate job stressful?

A Customer Operations Associate role can be stressful due to high call volumes, customer complaints, and the need for quick problem-solving. Success in the position often requires strong communication skills, patience, and the ability to manage multiple tasks efficiently.
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Customer Operations Associate jobs near you
Customer Operations Associate

Customer Operations Associate

Donatestock

Remote

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Operations Associate

DonateStock is leading the movement to make charitable stock gifting easy for donors, financial advisors, and nonprofits. The Customer Operations Associate is a critical team member responsible for ensuring the smooth processing of stock donations and providing support to donors, financial advisors, and nonprofits. This is a contract position with the potential for full-time employment. The company will provide comprehensive training to the selected candidate.

Key Responsibilities
  • Stock Gift Processing and Support:
    • Oversee the day-to-day administration of stock gifts through DonateStock's platform.
    • Monitor donation flow from donors to financial advisors and ultimately to nonprofit bank accounts.
    • Identify and address exceptions promptly and professionally.
    • Serve as a central point of contact for inquiries related to stock gifts.
    • Provide guidance and support to donors, financial advisors, and nonprofits regarding the donation process.
    • Maintain accurate records and documentation of stock donation transactions.
  • Customer Support:
    • Provide frontline support to nonprofits seeking assistance with account configuration, transactions, payments and all other matters.
    • Answer questions and ensure successful outcomes.
  • Process Improvement and Optimization:
    • Assess and identify opportunities to streamline the workflow of supporting customers and processing donations.
    • Recommend improvements to enhance efficiency, accuracy, and stakeholder satisfaction.
  • Reporting and Communication:
    • Generate regular reports on transaction activity, including key metrics and trends.
    • Escalate complex issues or critical exceptions to the appropriate teams for resolution.
    • Contribute to the development of educational materials and resources for donors, financial advisors, and nonprofits.
Requirements
  • Proven experience in financial services, transaction processing or a related field.
  • Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
  • Excellent problem-solving and decision-making skills, with a proactive approach to handling exceptions.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Proficiency in using various software tools, including CRM, Chat, transaction processing systems, and MS Office.
  • Understanding of financial instruments, particularly stocks, ETFs and mutual funds.
Location
  • The role is mostly virtual (requiring a dedicated home workspace) but will entail in-person team meetings in Houston and/or Dallas, TX.
Key Attributes
  • Passion for making a positive impact and supporting charitable giving.
  • Customer-centric mindset with a commitment to providing excellent service.
  • Adaptable and resilient, able to thrive in a dynamic and rapidly evolving environment.
  • Team player with a collaborative approach and willingness to go the extra mile.
  • Eager to learn, grow, and contribute to the success of the organization.
  • Seeking an opportunity to make a meaningful difference, not just a job.

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