ZipRecruiter

Log In

1

Customer Operations Associate Jobs (NOW HIRING)

Donatestock

Customer Operations Associate

Customer Operations Associate DonateStock is leading the movement to make charitable stock gifting easy for donors, financial advisors, and nonprofits. The Customer Operations Associate is a critical ...

Outset

Customer Operations Associate

Customer Operations Associate Outset invented a better way to do research: AI-powered user interviews. Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative ...

Coast

Customer Operations Associate

Salt Lake City, UT · On-site

Customer Operations Associate Salt Lake City, UT Coast is re-imagining the trillion-dollar U.S. B2B card payments infrastructure, with a focus on the country's 500,000 commercial fleets, 40 million ...

DraftKings

Customer Operations Associate

Newburgh, NY · On-site

$17/hr

What you'll do as an Operations Associate * Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish. * Keep our ...

Outset

Customer Operations Associate

Manhattan, NY · On-site

Customer Operations Associate Outset invented a better way to do research: AI-powered user interviews. Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative ...

ProducePay

Customer Operations Associate

Chicago, IL · On-site

$26 - $29/hr

We're seeking a motivated and detail-oriented Operations Associate to join our growing team. In this role you will be both customer-facing and worker-facing. You'll be a key part of day-to-day ...

Coast

Customer Operations Associate

Salt Lake City, UT · On-site

As one of our first Customer Operations Associates, you will be a trusted advisor to our customers, helping them succeed with our platform and their experience as a Coast customer is as smooth as ...

Loop

Customer Operations Associate I

Chicago, IL · On-site

$60K - $65K/yr

About the Role As a Customer Operations Associate I, you will be responsible for managing the end to end operational process for our customers. The Customer Operations Associate is directly ...

PerkinElmer

OneSource Customer Operations Associate

$48K - $72K/yr

Job Title OneSource Customer Operations Associate Location(s) US Remote - PA The OneSource Customer Operations Associate plans and oversees enterprise-level support and service activities for company ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsCustomer Operations Associate Jobs

Customer Operations Associate information

See salary details

$9

$25

$50

How much do customer operations associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer operations associate in the United States is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.
More about Customer Operations Associate jobs

What cities are hiring for Customer Operations Associate jobs?

Cities with the most Customer Operations Associate job openings:

What are the most commonly searched types of Customer Operations jobs?

The most popular types of Customer Operations jobs are:

Who are the top companies hiring for Customer Operations Associate jobs?

The top employers for Customer Operations Associate jobs are:

What states have the most Customer Operations Associate jobs?

States with the most job openings for Customer Operations Associate jobs include:

What are popular job titles related to Customer Operations Associate jobs?

For Customer Operations Associate jobs, the most frequently searched job titles are:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,475 per year, or $25.7 per hour.

Customer Operations Associate

Remote

Donatestock
Finance and Insurance • 11 - 50 employees
Learn more about Donatestockexternal

Other

Re-posted 21 days ago

Job description

Customer Operations Associate

DonateStock is leading the movement to make charitable stock gifting easy for donors, financial advisors, and nonprofits. The Customer Operations Associate is a critical team member responsible for ensuring the smooth processing of stock donations and providing support to donors, financial advisors, and nonprofits. This is a contract position with the potential for full-time employment. The company will provide comprehensive training to the selected candidate.

Key Responsibilities
  • Stock Gift Processing and Support:
    • Oversee the day-to-day administration of stock gifts through DonateStock's platform.
    • Monitor donation flow from donors to financial advisors and ultimately to nonprofit bank accounts.
    • Identify and address exceptions promptly and professionally.
    • Serve as a central point of contact for inquiries related to stock gifts.
    • Provide guidance and support to donors, financial advisors, and nonprofits regarding the donation process.
    • Maintain accurate records and documentation of stock donation transactions.
  • Customer Support:
    • Provide frontline support to nonprofits seeking assistance with account configuration, transactions, payments and all other matters.
    • Answer questions and ensure successful outcomes.
  • Process Improvement and Optimization:
    • Assess and identify opportunities to streamline the workflow of supporting customers and processing donations.
    • Recommend improvements to enhance efficiency, accuracy, and stakeholder satisfaction.
  • Reporting and Communication:
    • Generate regular reports on transaction activity, including key metrics and trends.
    • Escalate complex issues or critical exceptions to the appropriate teams for resolution.
    • Contribute to the development of educational materials and resources for donors, financial advisors, and nonprofits.
Requirements
  • Proven experience in financial services, transaction processing or a related field.
  • Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
  • Excellent problem-solving and decision-making skills, with a proactive approach to handling exceptions.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Proficiency in using various software tools, including CRM, Chat, transaction processing systems, and MS Office.
  • Understanding of financial instruments, particularly stocks, ETFs and mutual funds.
Location
  • The role is mostly virtual (requiring a dedicated home workspace) but will entail in-person team meetings in Houston and/or Dallas, TX.
Key Attributes
  • Passion for making a positive impact and supporting charitable giving.
  • Customer-centric mindset with a commitment to providing excellent service.
  • Adaptable and resilient, able to thrive in a dynamic and rapidly evolving environment.
  • Team player with a collaborative approach and willingness to go the extra mile.
  • Eager to learn, grow, and contribute to the success of the organization.
  • Seeking an opportunity to make a meaningful difference, not just a job.

Apply