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Customer Operations Associate Jobs (NOW HIRING)

Calsoft Systems

Operations Associate

Torrance, CA

As Operations Associate you will play the vital role of coordinating behind-the-scenes to ensure ... Ensure data integrity of all customer order and related data within the ERP system * Collaborate ...

Customer Operations

Associate Data Scientist

Stamford, CT · Hybrid

$62K - $63K/yr

Bachelor's degree in computer science, statistics, operations research or equivalent combination of ... When you join our team, you'll be keeping our customers connected to what matters most in 41 states ...

Jon Ossoff for Senate

Operations Associate

Atlanta, GA

$4.6K/mo

Customer service mindset: extremely thoughtful in interactions with stakeholders with a problem ... Operations Associate" This position is part of a collective bargaining unit. Jon Ossoff for Senate ...

Jon Ossoff for Senate

Operations Associate

Atlanta, GA · On-site

$4.6K/mo

Customer service mindset: extremely thoughtful in interactions with stakeholders with a problem ... Operations Associate" This position is part of a collective bargaining unit. Jon Ossoff for Senate ...

Clark Associates

Operations Associate

Orlando, FL · On-site

Job Summary The Operations Associate with The Restaurant Store is responsible for assisting the ... Basic customer service skills and ability to function well with coworkers * Strong verbal ...

Riverside Epicenter

Operations Associate

Mableton, GA · On-site

Strong customer service skills (conflict resolution experience preferred) * Knowledge of event best practices, safety regulations, and equipment use * Flexible schedule - ability to work evenings ...

Clark Associates

Operations Associate

Wyomissing, PA · On-site

Job Summary The Operations Associate with The Restaurant Store is responsible for assisting the ... Basic customer service skills and ability to function well with coworkers * Strong verbal ...

B&K Auto Tags

Be Seen First

Operations Associate

Doylestown, PA · On-site

$26.50/hr

Operations Associate B&K Auto Tags - Doylestown, PA Full-Time * On-site About the Role B&K Auto ... This is a hands-on role that blends customer facing interaction, data entry, and general ...

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Customer Operations Associate information

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How much do customer operations associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer operations associate in the United States is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.
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Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,475 per year, or $25.7 per hour.

Customer Strategy & Operations Associate

Manhattan, NY • On-site

Duet
501 - 1,000 employees
Learn more about Duetexternal

$90K - $110K/yr

Other

Re-posted 25 days ago

Job description

Duet — Customer Strategy & Operations AssociateAbout us

Duet empowers Nurse Practitioners (NPs) to tackle the primary care crisis by leading their own practices, closing the gap in access while keeping care local. We're a well-funded seed-stage company led by experienced entrepreneurs and Nurse Practitioners, and backed by investors like Lerer Hippeau and Kairos.

We're building a vertically integrated platform to help NP practices thrive as independent businesses. From patient engagement to revenue forecasting, from care delivery to community building, our solutions are driven by data and designed to let NPs focus on what matters most: caring for their communities.

About the role

We're looking for a Customer Strategy & Operations Associate to join our growing Operations team. You'll be a trusted partner to our NP practices, supporting their onboarding, day-to-day success, and ongoing growth on the Duet platform. This is a relationship-first role — you'll be the friendly, reliable face that practices turn to with questions, challenges, and wins.

You’ll work closely with senior members of the team, learning our playbooks and applying them to help practices thrive. This is a great fit for someone early in their career who is energized by working directly with customers, has strong attention to detail, and wants to grow inside a fast-paced healthcare startup.

Key Responsibilities
  • Relationship Management: Serve as a primary day-to-day point of contact for a portfolio of NP practices. Build warm, trust-based relationships that make practices feel supported and set up for success.
  • Customer Onboarding Support: Guide new practices through the Duet onboarding process, following established workflows and ensuring a smooth, positive launch experience.
  • Practice Check-ins & Communication: Conduct regular check-ins with practices to track progress, surface concerns, and connect them to the right resources. Keep practices informed and engaged.
  • Account Growth: Partner with practices to drive adoption of Duet's platform features and identify opportunities for growth — whether that's expanding their patient panel, activating new services, or deepening engagement with their community.
  • Data & Reporting: Pull and organize practice data to support performance tracking and customer reviews. Assist in preparing materials for practice meetings and business reviews.
  • Issue Resolution: Triage and respond to practice questions and issues, escalating to senior team members when needed. Follow standard procedures to resolve routine problems quickly and accurately.
  • Internal Coordination: Work cross-functionally with Billing, Clinical, and Product teams to route customer needs and close open loops on behalf of practices.
  • Playbook Execution: Apply established templates, tools, and best practices developed by the broader Customer Strategy team to deliver consistent, high-quality customer experiences.
What you bring
  • 1–3 years of experience in a customer-facing role — customer success, account management, client services, or a related field. Healthcare or startup experience is a plus.
  • Genuine warmth and a service mindset — you get energy from helping people and making their day easier
  • Strong organizational skills and attention to detail; you can manage multiple relationships and follow through reliably
  • Comfort with data and basic analysis — you're at ease in Excel or Google Sheets and can work with reports and dashboards
  • Clear, thoughtful communicator — written and verbal
  • Eagerness to learn in a structured but evolving environment, with guidance from senior teammates
  • High EQ, low ego, and a bias toward action
Who will thrive here
  • People who genuinely enjoy building relationships and being a reliable partner to others
  • Detail-oriented doers who follow through and raise their hand when they need help
  • Folks with a heart for healthcare and curiosity about the business side of primary care
  • Early-career professionals who want to grow inside a mission-driven team

This role is hybrid out of NYC. The salary range for this role is $90,000-$110,000 per year pus equity.

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