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Customer Service Operations Assistant Jobs (NOW HIRING)

Albertsons

Service Operations Assistant

Fort Worth, TX · On-site

Key Responsibilities Customer Service & Front-End Operations * Deliver and promote exceptional customer service at all times. * Assist in overseeing daily front-end operations, including check stands ...

Cardinal Health

$15.75/hr

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem ...

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How much do customer service operations assistant jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for customer service operations assistant in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What is a customer operations assistant?

A customer service operations assistant supports the daily functions of customer service teams by handling inquiries, processing orders, and managing customer accounts. They often use customer relationship management (CRM) software and require strong communication and organizational skills to ensure efficient service delivery.

What is the work of a customer service assistant?

A customer service assistant handles customer inquiries, provides information about products or services, and resolves issues to ensure customer satisfaction. They often communicate via phone, email, or chat and may use customer management software to track interactions. Strong communication skills and patience are essential for this role.

What does an operations assistant do?

A Customer Service Operations Assistant supports daily business functions by managing customer inquiries, processing orders, and maintaining records. They often use customer relationship management (CRM) software and require strong communication and organizational skills to ensure efficient service delivery.

How much does an operations assistant get paid?

The salary for a Customer Service Operations Assistant typically ranges from $30,000 to $45,000 annually, depending on experience, location, and the company's size. Entry-level positions may start lower, while experienced assistants or those in larger organizations can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.
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Customer Service Operations Assistant jobs near you
Service Operations Assistant

Service Operations Assistant

Albertsons

Cedar Hill, TX • On-site

Full-time

Posted 28 days ago

Albertsons rating

5.8

Company rating: 5.8 out of 10

Based on 1,145 frontline employees who took The Breakroom Quiz

64th of 120 rated grocery stores

Job description

Position Overview

The Service Operations Assistant supports front-end and service department operations by ensuring smooth daily execution, excellent customer service, and operational efficiency. This role assists in supervising front-end associates, managing customer flow, and maintaining service standards across all touchpoints.

Key Responsibilities Front-End Operations

  • Support daily operations of checkstands, self-checkout, and customer service desk
  • Monitor front-end flow and adjust staffing to minimize wait times
  • Ensure registers, SCO units, and service areas are fully operational
  • Assist with opening and closing procedures as needed

Customer Service Excellence

  • Deliver outstanding customer service and lead by example
  • Resolve customer issues quickly and professionally
  • Support returns, refunds, exchanges, and service inquiries
  • Promote loyalty programs and store initiatives

Team Support & Leadership

  • Assist in training, coaching, and guiding front-end associates
  • Delegate tasks and ensure completion of daily responsibilities
  • Reinforce company standards, policies, and procedures
  • Help maintain a positive, team-oriented work environment

Cash Handling & Compliance

  • Support cash control procedures, audits, and accountability
  • Assist with till counts, pickups, and safe audits
  • Ensure compliance with all company policies and safety standards
  • Help prevent loss through awareness and proper procedures

Store Support Functions

  • Coordinate with department heads to support store-wide operations
  • Assist during peak business periods and special events
  • Maintain cleanliness, organization, and overall store readiness

Qualifications

  • Previous retail or customer service experience preferred
  • Leadership or supervisory experience is a plus
  • Strong communication and problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Basic math and computer skills

Physical Requirements

  • Ability to stand for extended periods
  • Occasional lifting up to 25–40 lbs
  • Frequent walking, bending, and reaching

Work Environment

  • Fast-paced retail setting with constant customer interaction
  • Flexible schedule including days, evenings, weekends, and holidays

Success Measures

  • Customer satisfaction and reduced complaint resolution time
  • Efficient front-end flow and reduced wait times
  • Cash handling accuracy and compliance
  • Team engagement and productivity

What Albertsons employees say

Pay

Benefits

Hours and flexibility

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