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Customer Service Operations Associate Jobs (NOW HIRING)

Munich Re

Service Operations Associate

Wayne, PA · On-site

College degree or equivalent work experience * 3+ years' experience in providing excellent customer ... Service Operations At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and ...

Loop

Customer Operations Associate

Chicago, IL · On-site

$60K - $65K/yr

The Customer Operations Associate is directly responsible for driving automation, optimizing ... customer service or account management in the logistics/transportation industry is nice to have

Ryder

Customer Service Operations Lead

Lakeville, MA

$22.50/hr

We are immediately hiring a Customer Service Operations Lead in Taunton, MA for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining ...

Ryder

Customer Service Operations Lead

Taunton, MA

$22.50/hr

We are immediately hiring a Customer Service Operations Lead in Taunton, MA for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining ...

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How much do customer service operations associate jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer service operations associate in the United States is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
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Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,475 per year, or $25.7 per hour.
Customer Service & Operations Associate

Customer Service & Operations Associate

MANCOMM

Bastrop, TX

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Role Overview

This is a hands on operations role working directly with our Operations Lead in our Bastrop office, located about 25 miles east of Austin. You will be involved in the day to day execution of the business and play a key role in keeping everything running smoothly. This role is critical to the daily success of the business.

This is not a narrow or highly specialized position. You will work across customer service, order management, coordination with production, and basic financial tasks. The goal is for you and our Operations Lead to operate as a tight, highly effective two person team that runs the entire operation.

What You’ll Do
  • Answer phones and communicate directly with customers.
  • Enter and manage orders, returns, and customer requests.
  • Post deposits and assist with basic financial tracking.
  • Coordinate with production on order status and timelines.
  • Assist with payables and general office operations.
  • Keep workflows organized and moving efficiently.
  • Step into whatever needs to be done to keep daily operations running.
How We Think About This Role
  • This role is about reliability and follow through.
  • You take ownership of your responsibilities and see them through.
  • You are comfortable handling a variety of tasks in a fast moving environment.
  • You work closely with our Operations Lead to keep the operation running smoothly.
What We’re Looking For
  • Strong communication skills, both written and verbal.
  • Highly organized with strong attention to detail.
  • Dependable and consistent in follow through.
  • Comfortable handling multiple responsibilities at once.
  • Willingness to learn and take on new tasks.
  • Positive attitude and team oriented mindset.

Requirements

  • Professional communication with customers via phone and email.
  • Basic comfort with computers and business systems.
  • Ability to stay organized in a fast moving environment.
  • Willingness to work in person in our Bastrop office.
Who This Role Is Great For
  • Someone who wants to learn how a business actually operates day to day.
  • Someone who takes pride in being dependable and getting things done.
  • Someone who is comfortable wearing multiple hats.
  • Someone who wants to grow into greater responsibility over time.
Who This Role Is Not For
  • Someone looking for a highly structured or narrowly defined role.
  • Someone who prefers to work on only one type of task.
  • Someone uncomfortable communicating with customers.
  • Someone who needs constant direction for each task.
About Mancomm & RegLogic™

Mancomm has been publishing and distributing government regulations for nearly 30 years. Our work helps professionals understand complex regulatory requirements and apply them correctly in the real world.

Our platform, RegLogic™, is a modern system for accessing and understanding regulations. Instead of presenting raw legal text, RegLogic connects regulatory content with expert insight, practical guidance, and tools that help people navigate complex rules more effectively.

We work in industries where regulatory accuracy matters. The systems we build help businesses make better compliance decisions and stay current as regulations change.

Benefits

  • Health, dental, and vision insurance
  • Health savings account
  • 401(K) retirement plan with company match
  • Paid time off (PTO)
  • Holiday Pay

Apply