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Aerotek

Business Operations Associate

Tempe, AZ

$45K/yr

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is proficient ...

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$21/hr

This role is ideal for someone who enjoys administrative support, customer service, recruiting ... As an Operations Associate, you will support daily branch operations, assist applicants and ...

Aerotek

Business Operations Associate

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$45K/yr

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is proficient ...

Crateandbarrel

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How much do customer service operations associate jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for customer service operations associate in the United States is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
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Customer Service Operations Associate jobs near you
Banking Services Operations Associate IV

Banking Services Operations Associate IV

Computer Task Group, Inc

Buffalo, NY

Full-time

Posted 10 days ago

Job description

Overview

CTG is seeking to fill a Banking Services Operations Associate IV opening for our client in Amherst, NY.

Location: Amherst, NY
Duration: 7 months, potential to be extended

Overview:
The Banking Services Operations Associate IV will perform skilled clerical duties that require moderate to complex analysis and sound judgment within the assigned banking services department. This role involves supporting daily departmental workflows, resolving customer issues, and contributing to process improvement initiatives.

Primary Responsibilities:

  • Monitor daily departmental workflow and provide staff support by signing and verifying official check requests and general ledger entries.
  • Research and resolve complex customer issues efficiently.
  • Participate in project and process improvement initiatives to enhance operational efficiency.
  • Interact with vendors to address and resolve problems.
  • Guide or assist team members in interpreting legal and bank documents for internal processing.
  • Manage responsibilities across multiple systems, business, and product lines.
  • Participate in corporate compliance and legal matters on a limited basis concerning customer issues.
  • Collaborate with internal partners and management on procedural matters.
  • Perform other duties as assigned by management.

Scope of Responsibilities:
This role requires a proactive approach to monitoring workflows, a strong understanding of banking services, and the ability to work independently as well as part of a team.

Supervisory/Managerial Responsibilities:
This position does not have direct supervisory responsibilities but may provide guidance to junior staff and assist in training as needed.

Education and Experience Required:

  • High School Diploma or GED.
  • Minimum of three years of relevant work experience in a banking or financial services environment.

Education and Experience Preferred:

  • Associate's Degree in a related field.
  • Five years of office experience, preferably in banking or financial services.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at Krista.Eckard@ctg.com. Kindly forward this to any other interested parties. Thank you!

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About Computer Task Group

Sourced by ZipRecruiter

We know that achieving our mission begins and ends with our people—and by people we mean you. Regardless of individual roles or responsibilities, regardless of industry or subject matter expertise, our lives happen in relation to other people—our colleagues, clients, and partners. CTG cultivates a workplace that attracts and develops the best people. Being Great Place to Work-CertifiedTM not only supports our Vision but also validates the rewarding workplace culture that has made CTG a leading IT and digital solutions and services company for more than 55 years.

Company size

1,001 - 5,000 Employees

Headquarters location

Buffalo, NY, US

Year founded

1966

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