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Customer Service Operations Associate Jobs (NOW HIRING)

Albertsons

Service Operations Assistant

Houston, TX · On-site

This position helps ensure an efficient, customer-focused environment while supporting productivity, operational compliance, and associate development. The Service Operations Assistant serves as a ...

New

Lifestylecommunities

Operations Associate

Columbus, OH · On-site

Operations Associate Location : Columbus, OH, Nashville, TN Department : Lifestyle Property ... Previous work experience in residential property management, administrative, or customer service is ...

Albertsons

Service Operations Manager

Corinth, TX · On-site

Bring your passion for customer engagement, operational discipline, and team leadership to a role where you set the tone for service excellence, support your associates, and create positive ...

Heckmann Financial

Operations Associate

Delafield, WI · On-site

The Operations Associate plays a key role in ensuring smooth day-to-day operations and delivering a ... customer service and administrative skills · Excellent communication and a positive, "can-do ...

Albertsons

Service Operations Assistant

Frisco, TX · On-site

The Service Operations Assistant serves as a member of the store leadership team and assumes ... Maintain confidentiality of customer, associate, and company information. Store Leadership Support

Albertsons

Service Operations Assistant

Cedar Hill, TX · On-site

Position Purpose The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations, customer service programs, associate development, and administrative ...

Albertsons

Service Operations Assistant

Frisco, TX · On-site

Position Summary The Service Operations Assistant supports the Service Operations Manager in leading front-end operations, customer service functions, Drive Up & Go fulfillment, associate development ...

Crate&Barrel

Operations Associate

Columbus, OH · On-site

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

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How much do customer service operations associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service operations associate in the United States is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $27.40 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.
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Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,475 per year, or $25.7 per hour.

Service Operations Assistant

Albertsons

Houston, TX • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted yesterday

New

Albertsons rating

5.9

Company rating: 5.9 out of 10

Based on 1,161 frontline employees who took The Breakroom Quiz

66th of 123 rated grocery stores

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.


Position Purpose

The Service Operations Assistant supports front-end store operations by assisting with customer service, associate supervision, checkout performance, and daily execution of service-related programs. This position helps ensure an efficient, customer-focused environment while supporting productivity, operational compliance, and associate development. The Service Operations Assistant serves as a key leadership resource for front-end associates and assists in maintaining exceptional service standards throughout the store.

Key Responsibilities Service Operations
  • Support daily front-end operations, including checkout, customer service, and service desk functions.
  • Monitor customer traffic and assist with staffing adjustments to maintain service standards.
  • Help ensure efficient operation of registers, self-checkout areas, and customer service functions.
  • Support execution of company programs, promotions, and operational initiatives.
  • Assist in maintaining front-end organization, cleanliness, and readiness throughout the day.
Customer Service
  • Deliver exceptional customer service and resolve customer concerns professionally.
  • Foster a welcoming, customer-focused culture among associates.
  • Assist customers with questions, transactions, returns, exchanges, and service issues.
  • Support efforts to improve customer satisfaction and loyalty.
  • Promote a positive shopping experience through friendly and responsive service.
Team Leadership
  • Assist with training, coaching, and developing front-end associates.
  • Provide daily direction and support to cashiers, courtesy clerks, and service personnel.
  • Reinforce company policies, procedures, and service expectations.
  • Promote teamwork, accountability, and associate engagement.
  • Assume leadership responsibilities in the absence of the Service Operations Manager.
Operational Excellence
  • Help ensure compliance with cash handling, register accountability, and loss prevention procedures.
  • Monitor front-end productivity and support operational improvements.
  • Assist with labor management and scheduling execution.
  • Support compliance with company policies, safety standards, and operational procedures.
  • Help identify and resolve operational issues that impact service performance.
Safety and Compliance
  • Promote and maintain a safe environment for customers and associates.
  • Ensure compliance with company policies, regulatory requirements, and operational standards.
  • Assist with accident prevention and safety awareness initiatives.
  • Maintain confidentiality of customer and company information.
  • Report and address safety concerns promptly.
Qualifications Required
  • High school diploma or equivalent.
  • Previous retail or customer service experience.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Ability to work flexible schedules, including evenings, weekends, and holidays.
Preferred
  • Previous supervisory, lead, or management experience.
  • Experience with front-end operations, cash handling, or customer service management.
  • Knowledge of retail labor scheduling and performance management.
  • Experience coaching and developing associates.
Knowledge, Skills, and Abilities
  • Leadership and team development.
  • Customer service excellence.
  • Effective communication and interpersonal skills.
  • Conflict resolution and problem-solving abilities.
  • Cash handling and operational compliance knowledge.
  • Organization and time management skills.
  • Ability to prioritize multiple responsibilities and meet deadlines.
  • Strong decision-making and operational awareness.
Physical Requirements
  • Frequently lift, carry, push, and pull up to 25 pounds.
  • Stand and walk for extended periods.
  • Bend, reach, kneel, and perform repetitive motions throughout the workday.
  • Operate front-end equipment safely and effectively.
  • Move throughout various areas of the store as needed.
Working Conditions
  • Fast-paced retail grocery environment.
  • Frequent interaction with customers, associates, and management.
  • Extended periods of standing and walking.
  • Flexible scheduling, including evenings, weekends, and holidays.
  • Exposure to varying store conditions and customer service situations.
Success Measures
  • Customer satisfaction and service performance.
  • Front-end productivity and checkout efficiency.
  • Compliance with cash handling and operational procedures.
  • Associate engagement, training, and development.
  • Achievement of labor and service goals.
  • Overall front-end operational effectiveness and customer experience.

We also provide a variety of benefits including:

  • Competitive wages paid weekly
· Access to up to 50% of your earned wages before payday, via our partnership with Stream
  • Associate discounts
  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
  • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
  • Leaders invested in your training, career growth and development
  • An inclusive work environment with talented colleagues who reflect the communities we serve


Our Values – Click below to view video: ACI Values

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