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Customer Service Experience Associate Jobs (NOW HIRING)

HMTX Industries

Customer Experience Associate

Calhoun, GA · On-site +1

$20 - $23/hr

Customer Experience Associate Are you ready to join a company that's pushing the limits of global ... HMTX Industries, headquartered in Norwalk Connecticut, services a diverse range of construction and ...

Kith

Customer Experience Associate

New York, NY · On-site

$18 - $20/hr

They specialize in all areas of the store's operations to ensure they can provide best-in-class service to all customers and clients. The Customer Experience Associate wears multiple hats and is the ...

Kith

Customer Experience Associate

New York, NY

$18 - $20/hr

They specialize in all areas of the store's operations to ensure they can provide best-in-class service to all customers and clients. The Customer Experience Associate wears multiple hats and is the ...

Millcraft

Customer Experience Associate

Independence, OH · On-site

$16.25 - $21.50/hr

Customer Experience Associate LOCATION: Independence, OH Canton, MI - Onsite FLSA Status: Non ... Previous experience in customer service, preferably in specialized products * Proficient in using ...

Amscot Financial

Customer Experience Associate

Polk City, FL · On-site

$15.25 - $20.25/hr

Customer Experience Associate Do you love helping people? Are you energized by creating great ... If you have experience in restaurants, retail, hospitality, or customer service, we'd love to meet ...

Amscot Financial

Customer Experience Associate

Orlando, FL · On-site

$15.50 - $20.50/hr

Customer Experience Associate Do you love helping people? Are you energized by creating great ... If you have experience in restaurants, retail, hospitality, or customer service, we'd love to meet ...

Amscot Financial

Customer Experience Associate

Vero Beach, FL · On-site

$14.50 - $19.50/hr

Customer Experience Associate Do you love helping people? Are you energized by creating great ... If you have experience in restaurants, retail, hospitality, or customer service, we'd love to meet ...

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Customer Service Experience Associate information

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How much do customer service experience associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service experience associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Experience Associate vs Customer Support Specialist?

AspectCustomer Service Experience AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical or industry-specific certifications may be advantageous
Work EnvironmentRetail stores, call centers, corporate officesCall centers, online chat support, technical support teams
Employer & Industry UsageRetail, hospitality, telecommunications, service industriesTechnology, software, telecommunications, e-commerce
Common Search & Comparison IntentCustomer Service Experience Associate vs Customer Support Specialist

The Customer Service Experience Associate typically handles direct customer interactions in retail or service settings, focusing on in-person or phone support. The Customer Support Specialist often provides technical or product-specific assistance, frequently in tech or online environments. While both roles require strong communication skills, the Customer Support Specialist may need technical knowledge or certifications. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

Is a customer service experience associate a good job?

A customer service experience associate is a role focused on assisting customers, resolving issues, and providing information, often requiring communication and problem-solving skills. It can offer opportunities for skill development, customer interaction, and sometimes advancement within a company, making it a valuable entry-level position for those interested in client-facing roles.

What does a customer service experience associate do?

A customer service experience associate handles customer inquiries, resolves issues, and provides support to ensure a positive experience. They often communicate via phone, email, or chat, and use customer management tools to document interactions and track resolutions.

What is the work of a customer service experience associate?

A customer service experience associate handles customer inquiries, resolves issues, and provides support to ensure a positive experience. They often communicate via phone, email, or chat, and use customer management tools to track interactions and solutions.

What jobs qualify as customer service experience?

Customer Service Experience Associate roles typically include jobs such as retail sales associates, call center representatives, hospitality staff, receptionists, and help desk agents. These positions involve direct interaction with customers, problem-solving, and communication skills, which are valuable for customer service experience. Any role that requires assisting customers or clients can contribute to relevant experience for this job type.

What cities are hiring for Customer Service Experience Associate jobs?

Cities with the most Customer Service Experience Associate job openings:

What are the most commonly searched types of Customer Service Experience jobs?

The most popular types of Customer Service Experience jobs are:

What states have the most Customer Service Experience Associate jobs?

States with the most job openings for Customer Service Experience Associate jobs include:

Customer Service Experience Associate jobs near you

Customer Experience Associate

Calhoun, GA • On-site, Remote

HMTX Industries
Building Materials and Garden Equipment Dealers • 201 - 500 employees
Learn more about HMTX Industriesexternal

$20 - $23/hr

Full-time

Re-posted yesterday

Job description

Customer Experience Associate
Are you ready to join a company that’s pushing the limits of global design and innovation? Are you passionate about growing your career in a business with international reach and best-in-class talent?
HMTX Industries, headquartered in Norwalk Connecticut, services a diverse range of construction and renovation markets with renowned flooring products that set the bar for quality, performance, and design around the world. With products for your home, work and everywhere in between, HMTX is helping make life more beautiful.
As a member of our team, you'll have the opportunity to work in a dynamic, exciting environment and be a part of a company that is affecting change. Whether it's transcending the status quo on design and innovation or giving back in our local communities – HMTX is always in motion. Join us today!

Your Opportunity to Make an Impact
As a Customer Experience Associate, you will deliver professional, accurate, and timely support to both internal and external customers throughout the entire order lifecycle. In this role, you will manage incoming inquiries across phone, chat, email, and messages; process manual and EDI orders; and help ensure compliance with customer requirements. Your ability to multi‑task, communicate clearly, and maintain exceptional attention to detail will directly impact customer satisfaction and operational accuracy.
What You Will Do
  • Provide timely, professional responses to customer inquiries across phone, email, chat, and messaging channels.
  • Process both manual and EDI (Electronic Data Interchange) orders from start to finish.
  • Review customer purchase orders for accuracy and address questions related to stock, order status, and order changes.
  • Maintain shared inboxes and partner with internal teams to resolve customer issues.
  • Follow up on open/aging orders and submit tickets for delayed or missed shipments.
  • Navigate multiple systems to provide accurate information and support customer needs.
Who We're Looking For
Experience amp; Skills
  • Customer service experience, especially with multifaceted or detailed orders.
  • Strong written and verbal communication skills.
  • Excellent attention to detail and accuracy.
  • Ability to multitask, prioritize, and work both independently and as part of a team.
  • Experience with Sage or similar systems is a plus.
  • Strong interpersonal skills and the ability to work across departments and with external customers.
Knowledge
  • Proficiency in Microsoft Office (Excel, Word, Outlook).
  • Strong math, organization, and problem‑solving abilities.
  • Ability to work across multiple systems and manage detailed customer information.
Education
  • High school diploma or GED required.
  • Associate degree in Business Administration or related field preferred, or 1–3 years of customer service experience.
The salary range for this role is $20 to $23/hr. This range is applicable for jobs performed in the Eastern and Central Time Zones. An employee’s pay position within the pay range will be based on several factors including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, and business organizational needs.
HMTX Industries logo

About HMTX Industries

Sourced by ZipRecruiter

Headquartered in Norwalk, Connecticut, HMTX Industries is a global flooring company serving a diverse cross section of the construction and renovation marketplaces. The HMTX family of companies includes: Halstead, the leading supplier of resilient flooring to the Home Center market; Metroflor, its signature residential brand in North America; HMTX Commercial with the Teknoflor™, and Aspecta™, brands; and HMTX Global, which serves end users worldwide with diverse channel partners focused on Aspecta™ and Allure™, and OEM-private label brands. As a global leader in sustainable practices, HMTX sets industry standards for quality and performance as well as superior product design. Its manufacturing processes, workplaces and product ingredients all reflect a significant dedication to sustainability, transparency, and societal impact. HMTX has received numerous accolades for innovation, supply chain performance, online excellence, and customer partnership.

Industry

Building materials and garden equipment dealers

Company size

201 - 500 Employees

Headquarters location

Norwalk, CT, US

Year founded

2019

Social media

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