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Customer Service Experience Manager Jobs (NOW HIRING)

Sushi Den

Guest Service Experience Manager

Denver, CO · On-site

$65K - $70K/yr

Job Overview We are seeking a dedicated and dynamic Guest Experience Manager to enhance customer ... This role is pivotal in ensuring that our guests receive exceptional service while fostering a ...

Airliquidehr

Customer Experience Manager

Allentown, PA · On-site

R10089286 Customer Experience Manager (Open) Location: Allentown, PA - Snowdrift Rd - Management ... Reinforce core organizational strategies and service-oriented behaviors to ensure highly effective ...

Elevation Labs

Customer Experience Manager

Denver, CO · On-site

$50K - $70K/yr

The Customer Experience Manager serves as the day-to-day point of contact for assigned customers, ensuring seamless and responsive experience in sales, service, and operations. The role is focused on ...

CRH

Customer Experience Manager

Stockton, CA · On-site

$90K - $115K/yr

Customer Experience Managers will ensure customers are serviced promptly and properly by training and managing staff effectively. This position operates as the key liaison between sales, operations ...

CRH

Customer Experience Manager

North Salt Lake, UT

Customer Experience Managers will ensure customers are serviced promptly and properly by training and managing staff effectively. This position operates as the key liaison between sales, operations ...

Five Below

Customer Experience Manager

Clark, NJ · On-site

$18.92/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer experience manager

Port Arthur, TX · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Knoxville, TN · On-site

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

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Customer Service Experience Manager information

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How much do customer service experience manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for customer service experience manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Experience Manager, and why are they important?

To thrive as a Customer Service Experience Manager, you need expertise in customer relations, problem-solving, and team leadership, often backed by a degree in business or communications. Familiarity with CRM platforms, customer feedback systems, and performance analytics tools is typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to motivate and coach staff help you stand out in this role. These capabilities are crucial for driving customer satisfaction, resolving escalated issues, and enhancing the overall customer journey.

What does a Customer Service Experience Manager do?

A Customer Service Experience Manager is responsible for overseeing and improving the overall customer experience within an organization. They manage customer service teams, analyze customer feedback, and develop strategies to enhance satisfaction and loyalty. Their role often involves training staff, resolving escalated issues, and collaborating with other departments to ensure that customers receive high-quality service at every touchpoint. By monitoring key performance metrics, they help drive continuous improvement in customer interactions.

How does a Customer Service Experience Manager typically collaborate with other departments to improve customer satisfaction?

Customer Service Experience Managers often work closely with teams such as sales, product development, and marketing to identify customer pain points and implement solutions. They regularly participate in cross-functional meetings to relay customer feedback and advocate for service improvements. By fostering open communication between departments, they ensure that customer insights drive positive changes across the organization, ultimately enhancing the overall customer experience.
More about Customer Service Experience Manager jobs
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What are the most commonly searched types of Customer Service Experience jobs? The most popular types of Customer Service Experience jobs are:
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Customer Service Experience Manager jobs near you
Infographic showing various Customer Service Experience Manager job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 16% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Guest Service Experience Manager

Guest Service Experience Manager

Sushi Den

Denver, CO • On-site

$65K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Job Overview
We are seeking a dedicated and dynamic Guest Experience Manager to enhance customer satisfaction and drive operational excellence within our establishment. This role is pivotal in ensuring that our guests receive exceptional service while fostering a positive and engaging environment for both customers and staff. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to manage multiple tasks effectively.

Duties

1. Guest Experience Management

  • Greet and engage with guests in a professional and welcoming manner.

2. Operational Oversight

  • Supervise FOH team members including hosts, servers, EXPOs, and bussers.
  • Maintain a clean, organized, and inviting atmosphere in the dining room and entry areas.
  • Manage guest flow and seating using the reservation system to minimize wait times.

3. Staff Training & Development

  • Train new hires on service standards, menu knowledge, and guest engagement.
  • Conduct performance evaluations and provide coaching as needed.
  • Foster a collaborative and respectful team environment.

4. Customer Relations

  • Build relationships with regular guests and VIPs.
  • Identify opportunities to improve guest satisfaction and retention.
  • Collect and evaluate guest feedback to enhance service delivery.

5. Administrative & Financial Tasks

  • Support scheduling, labor cost control, and shift coverage.
  • Review reports on service quality, guest satisfaction, and efficiency.
  • Respond promptly and effectively to guest concerns and complaints.
  • Ensure attentive, efficient, and friendly service throughout the guest experience.

Requirements

  • Proven hospitality or guest service experience, preferably in a supervisory or managerial role.
  • Availability to work evenings, weekends, and holidays as needed.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Problem-solving mindset with a strong attention to detail.
  • Proficiency in restaurant software and basic computer applications.

Physical Requirements

  • Ability to lift and carry up to 50 pounds.
  • Ability to stand or walk for extended periods.
  • Repetitive use of fingers, hands, and arms.

Benefit

401K and ER match

Medical/Dental/Vision/ Supplemental insurances

Paid time off

Paid sick leave

EAP

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching

Application Question(s):

  • Are you proficient in restaurant software?

Experience:

  • Guest services: 2 years (Required)

Ability to Commute:

  • Denver, CO 80210 (Required)

Work Location: In person