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Customer Service Experience Manager Jobs (NOW HIRING)

Airgas

Customer Experience Manager

Allentown, PA · On-site

R10089286 Customer Experience Manager (Open) Location: Allentown, PA - Snowdrift Rd - Management ... Reinforce core organizational strategies and service-oriented behaviors to ensure highly effective ...

Pennymac

Customer Experience Manager

Pasadena, CA · On-site

$65K - $100K/yr

PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated ... A Typical Day The Customer Experience / Mortgage Call Center Manager will supervise and monitor ...

CRH

Customer Experience Manager

Stockton, CA · On-site

$90K - $115K/yr

Customer Experience Managers will ensure customers are serviced promptly and properly by training and managing staff effectively. This position operates as the key liaison between sales, operations ...

Wilkins RV

Customer Experience Manager

Nichols, NY · On-site

$55K - $65K/yr

Customer Experience Manager Location: Nichols, NY 13812 We believe talent makes a difference! Join ... Oversees the entire customer service/parts experience from the point of setting the appointment to ...

CRH

Customer Experience Manager

Irving, TX · On-site

Customer Experience Managers will ensure customers are serviced promptly and properly by training and managing staff effectively. This position operates as the key liaison between sales, operations ...

CRH

Customer Experience Manager

Tacoma, WA · On-site

$80K - $100K/yr

Customer Experience Managers will ensure customers are serviced promptly and properly by training and managing staff effectively. This position operates as the key liaison between sales, operations ...

Five Below

Customer Experience Manager

Houston, TX

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Kenosha, WI

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Lebanon, TN · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Billerica, MA · On-site

$19.50/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Evansville, IN · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

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$24.5K

$58K

$101K

How much do customer service experience manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for customer service experience manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Experience Manager, and why are they important?

To thrive as a Customer Service Experience Manager, you need expertise in customer relations, problem-solving, and team leadership, often backed by a degree in business or communications. Familiarity with CRM platforms, customer feedback systems, and performance analytics tools is typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to motivate and coach staff help you stand out in this role. These capabilities are crucial for driving customer satisfaction, resolving escalated issues, and enhancing the overall customer journey.

What does a Customer Service Experience Manager do?

A Customer Service Experience Manager is responsible for overseeing and improving the overall customer experience within an organization. They manage customer service teams, analyze customer feedback, and develop strategies to enhance satisfaction and loyalty. Their role often involves training staff, resolving escalated issues, and collaborating with other departments to ensure that customers receive high-quality service at every touchpoint. By monitoring key performance metrics, they help drive continuous improvement in customer interactions.

How does a Customer Service Experience Manager typically collaborate with other departments to improve customer satisfaction?

Customer Service Experience Managers often work closely with teams such as sales, product development, and marketing to identify customer pain points and implement solutions. They regularly participate in cross-functional meetings to relay customer feedback and advocate for service improvements. By fostering open communication between departments, they ensure that customer insights drive positive changes across the organization, ultimately enhancing the overall customer experience.
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What cities are hiring for Customer Service Experience Manager jobs? Cities with the most Customer Service Experience Manager job openings:
What are the most commonly searched types of Customer Service Experience jobs? The most popular types of Customer Service Experience jobs are:
What states have the most Customer Service Experience Manager jobs? States with the most job openings for Customer Service Experience Manager jobs include:
What job categories do people searching Customer Service Experience Manager jobs look for? The top searched job categories for Customer Service Experience Manager jobs are:
Customer Service Experience Manager jobs near you
Infographic showing various Customer Service Experience Manager job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 16% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Manager, Service Experience

FHLBank Pittsburgh

Pittsburgh, PA • On-site

Full-time

Posted 10 days ago

Job description

Position Summary
The Manager, Service Experience, is responsible for the effective delivery, management, and continual improvement of IT services that support the Bank's business operations and meet employee needs. Leveraging best practices (e.g., ITIL), this role oversees the end-to-end IT employee service experience, including leading the development, implementation, sustainment, and optimization of IT Service Management (ITSM) processes. The Manager establishes, monitors, and reports on Key Performance Indicators (KPIs) related to service quality, customer satisfaction, process maturity, operational effectiveness, and service delivery outcomes. The position requires a broad range of technical understanding of diverse operational environments, paired with a strong focus on customer service, employee experience, and partnership with business stakeholders.
Primary Success Factors
  • Own and evolve the IT service experience strategy, ensuring services are reliable, responsive and aligned with business needs.
  • Leads the processes that build relationships with end users in order to understand business processes and outcomes. Seeks to build a strong customer- and service-oriented culture.
  • Identifies internal customers' needs and expectations and translates them to the operational level. Ensures that the portfolio of services offered meet those needs and the intended business outcomes.
  • Develop feedback channels (surveys, focus group, metrics) to capture employee sentiment and pain points.
  • Takes an end-to-end view of Bank IT services and acts as the expert to identify and incorporate best practices into all services offered to ensure operational activities are robust and reliable. Seeks continuous improvement in all areas of service delivery.
  • Leads the design and implementation of standards, SLAs, and KPIs to measure quality and user satisfaction.
  • Manages escalation processes and serves as the primary contact for complex or time sensitive service issues.
  • Identifies areas for improvement. Develop and implement plans to remediate. Acts as a single point of accountability for services offered.
  • Partner with Help Desk and IT teams to improve consistency and professionalism of front-line support.
  • Leverage AI-driven tools and automation to enhance IT service quality, knowledge base usability and customer support.
  • Exercises the usual authority of a manager including personnel decisions regarding hiring, training and development, assigning work, performance management, salary actions, and corrective actions and terminations.
  • Ensures compliance with applicable policies, procedures and regulations to ensure safe and sound business operations.

Required Experience
  • Bachelor's degree in Information Technology, Business, Computer Science or related field, or equivalent years of experience
  • Seven or more years of progressive IT Service Delivery or IT operations experience, including at least 2-3 years in a management role
  • Experience with ITIL or other service management frameworks, ITIL certification preferred.
  • Certification in at least one targeted technology required
  • Knowledge of industry best practices
  • Excellent leadership and managerial skills with planning, organizing, prioritizing, and coordinating ongoing duties of self and staff
  • Experience with ITSM tools (e.g., Service Now, HaloITSM, Jira Service Management, or similar)
  • Strong customer service orientation and ability to translate technical services into user-friendly experiences.
  • Excellent communication, stakeholder management, and conflict resolution skills.
  • Proven track record of leading teams, driving change and improving processes.
  • Awareness of how AI and automation can be applied to service delivery.

It is the policy of the Federal Home Loan Bank of Pittsburgh to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, religion, color, sex, national origin, age, disability status, genetic information, veteran's status, ancestry, sexual orientation or status as a parent as defined by applicable law. It is the Bank's policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities.

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