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Customer Service Experience Manager Jobs (NOW HIRING)

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Customer Experience Manager

Kendall, FL · On-site

The Customer Experience Manager will act as a liaison between various departments including the cash office, customer service and returns. They must be able to handle customer inquiries, while ...

CRH

Customer Experience Manager

North Salt Lake, UT

Customer Experience Managers will ensure customers are serviced promptly and properly by training and managing staff effectively. This position operates as the key liaison between sales, operations ...

Lumenis

Customer Experience Manager

San Jose, CA · On-site

$70K - $82K/yr

Customer Experience Manager Location: San Jose, CA The role is primarily office-based, with the ... Repeat capital equipment sales Warranty-to-service contract conversions Consumables and clinical ...

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Five Below

Customer Experience Manager

Cold Spring, KY · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Miami, FL

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Salem, NH · On-site

$19/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Cedar Park, TX · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Billerica, MA

$19.50/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Nanuet, NY · On-site

$19/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

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Customer Service Experience Manager information

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$58K

$101K

How much do customer service experience manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for customer service experience manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Experience Manager, and why are they important?

To thrive as a Customer Service Experience Manager, you need expertise in customer relations, problem-solving, and team leadership, often backed by a degree in business or communications. Familiarity with CRM platforms, customer feedback systems, and performance analytics tools is typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to motivate and coach staff help you stand out in this role. These capabilities are crucial for driving customer satisfaction, resolving escalated issues, and enhancing the overall customer journey.

How much does a customer experience manager earn?

A customer experience manager typically earns between $60,000 and $100,000 annually, depending on experience, location, and industry. Salaries can vary based on company size and the complexity of customer service operations, with some roles offering additional bonuses or benefits.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

What does a customer experience manager do?

A customer experience manager oversees and improves the overall experience customers have with a company by analyzing feedback, developing strategies, and coordinating with teams to enhance service quality. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to ensure customer satisfaction and loyalty.

What does a Customer Service Experience Manager do?

A Customer Service Experience Manager is responsible for overseeing and improving the overall customer experience within an organization. They manage customer service teams, analyze customer feedback, and develop strategies to enhance satisfaction and loyalty. Their role often involves training staff, resolving escalated issues, and collaborating with other departments to ensure that customers receive high-quality service at every touchpoint. By monitoring key performance metrics, they help drive continuous improvement in customer interactions.

What skills do you need to be a customer experience manager?

A customer experience manager needs strong communication, problem-solving, and interpersonal skills to effectively address customer needs and improve satisfaction. They should have leadership abilities, data analysis skills to interpret customer feedback, and proficiency with customer relationship management (CRM) tools. Additionally, understanding of business operations and the ability to develop strategic initiatives are important for success in this role.

How does a Customer Service Experience Manager typically collaborate with other departments to improve customer satisfaction?

Customer Service Experience Managers often work closely with teams such as sales, product development, and marketing to identify customer pain points and implement solutions. They regularly participate in cross-functional meetings to relay customer feedback and advocate for service improvements. By fostering open communication between departments, they ensure that customer insights drive positive changes across the organization, ultimately enhancing the overall customer experience.
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Customer Service Experience Manager jobs near you

Customer Experience Manager

Pella Windows & Doors by Horne

Grand Rapids, MI • On-site

Full-time

Posted 29 days ago

Be an early applicant

Job description

Description:

Pella Windows & Doors is seeking a driven and detail-oriented Customer Experience Manager to lead and elevate our builder-focused service experience. This role is responsible for developing and managing a high-performing team dedicated to delivering a white glove, VIP experience for our partners.


The ideal candidate is a strong leader who thrives on building efficient scalable processes, embraces technology, and is passionate about delivering exceptional customer outcomes. In addition to team leadership, this individual will directly manage key relationships and serve as a trusted partner to some of our top accounts.

Requirements:

Leadership & Team Development

  • Lead, coach, and develop a builder services team focused on responsiveness, professionalism, and excellence
  • Establish a culture centered on accountability, continuous improvement, and customer-first thinking
  • Recruit, train, and retain top talent to support growth

White Glove Service Execution

  • Design and maintain a best-in-class service experience
  • Ensure timely resolution of service requests, punch lists, and jobsite issues
  • Act as an escalation point for complex or high-priority service situations

Process & Operational Excellence

  • Build, implement, and continuously improve scalable service processes
  • Leverage technology and CRM tools to track performance, communication, and outcomes
  • Monitor KPIs related to service timelines, quality, and customer satisfaction

Builder Relationship Management

  • Serve as the primary point of contact for select high-value accounts
  • Build long-term partnerships through proactive communication and problem-solving
  • Collaborate with sales and operations teams to ensure seamless project execution

Cross-Functional Collaboration

  • Partner with sales, installation, and operations teams to align on project expectations and delivery
  • Provide feedback from the field to improve product, process, and customer experience

Qualifications

  • 1-2 years of leadership experience in construction, building materials, or service operations
  • Proven ability to lead teams and drive performance in a fast-paced environment
  • Strong process orientation with a track record of building scalable systems
  • High level of comfort with technology, CRM systems, and data-driven decision making
  • Excellent communication and relationship management skills
  • Experience working with trade professionals preferred

Key Competencies

  • Leadership & Team Development
  • Process Improvement & Execution
  • Customer Experience Excellence
  • Strategic Thinking
  • Accountability & Ownership
  • Technical & Digital Proficiency

What Success Looks Like

  • A highly responsive, professional service team delivering a premium experience
  • Strong customer relationships resulting in increased loyalty and repeat business
  • Efficient, clearly defined processes that scale with business growth
  • Measurable improvements in service quality, speed, and customer satisfaction

Why Join Pella?

At Pella, we don’t just provide windows and doors—we deliver solutions that help our partners build better. You’ll join a team committed to craftsmanship, innovation, and creating exceptional experiences for our customers and builder partners alike.