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Customer Service Experience Manager Jobs (NOW HIRING)

JD Service Now

Customer Experience Manager

Durham, NC · On-site

$80K/yr

The Customer Experience Manager leads, develops, and energizes the Customer Service Representative (CSR) and Dispatch teams to deliver standout customer interactions, efficient scheduling, and strong ...

KPI Investments

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Sales Associate - Customer Service Experience

Fort Worth, TX · On-site

$1.0K - $2.0K/wk

Respond to customer inquiries and provide exceptional customer service. Follow up with clients to ... Strong Interest in a sales career - Sales experience is a plus but not required. Excellent ...

UNRL

Customer Experience Manager

Saint Paul, MN · On-site

$80K - $95K/yr

The UNRL Customer Experience Manager will lead our Customer Service Department to drive that mission forward. This role is ideal for someone with a strong background in customer service management ...

Orion180

Customer Experience Manager

Draper, UT · On-site

Coach team members to deliver empathetic, solution-oriented customer service, handling escalations ... experience with Zendesk, RingCentral, or CRM/call center tools preferred. WHAT'S IN IT FOR YOU:

talentpluto

Customer Experience Manager

New York, NY · Hybrid

The customer experience organization spans support, account management, activations, and tax, and ... The focus is on team performance, response rates, and overall service quality rather than day-to ...

CRH

Customer Experience Manager

Tacoma, WA · On-site

$80K - $100K/yr

Customer Experience Managers will ensure customers are serviced promptly and properly by training and managing staff effectively. This position operates as the key liaison between sales, operations ...

CRH

Customer Experience Manager

North Salt Lake, UT · On-site

Customer Experience Managers will ensure customers are serviced promptly and properly by training and managing staff effectively. This position operates as the key liaison between sales, operations ...

Five Below

Customer Experience Manager

Palestine, TX · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

New

Five Below

Customer Experience Manager

Miami, FL

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Watchung, NJ · On-site

The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations ... Training the staff on the High Fives of Customer Service * Ensures that each guest has a fast ...

Five Below

Customer Experience Manager

Brownwood, TX · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Gastonia, NC

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Cisco

Customer Experience Manager

Richfield, OH · On-site +1

MEET THE TEAM At Cisco Customer Experience (CX), our mission is to put customers at the center of ... Drives adoption of software, services, and value realization leading to successful renewal and ...

Five Below

Customer Experience Manager

Salem, NH · On-site

$19/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

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Customer Service Experience Manager information

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How much do customer service experience manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for customer service experience manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Experience Manager, and why are they important?

To thrive as a Customer Service Experience Manager, you need expertise in customer relations, problem-solving, and team leadership, often backed by a degree in business or communications. Familiarity with CRM platforms, customer feedback systems, and performance analytics tools is typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to motivate and coach staff help you stand out in this role. These capabilities are crucial for driving customer satisfaction, resolving escalated issues, and enhancing the overall customer journey.

How much does a customer experience manager earn?

A customer experience manager typically earns between $60,000 and $100,000 annually, depending on experience, location, and industry. Salaries can vary based on company size and the complexity of customer service operations, with some roles offering additional bonuses or benefits.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

What does a customer experience manager do?

A customer experience manager oversees and improves the overall experience customers have with a company by analyzing feedback, developing strategies, and coordinating with teams to enhance service quality. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to ensure customer satisfaction and loyalty.

What does a Customer Service Experience Manager do?

A Customer Service Experience Manager is responsible for overseeing and improving the overall customer experience within an organization. They manage customer service teams, analyze customer feedback, and develop strategies to enhance satisfaction and loyalty. Their role often involves training staff, resolving escalated issues, and collaborating with other departments to ensure that customers receive high-quality service at every touchpoint. By monitoring key performance metrics, they help drive continuous improvement in customer interactions.

What skills do you need to be a customer experience manager?

A customer experience manager needs strong communication, problem-solving, and interpersonal skills to effectively address customer needs and improve satisfaction. They should have leadership abilities, data analysis skills to interpret customer feedback, and proficiency with customer relationship management (CRM) tools. Additionally, understanding of business operations and the ability to develop strategic initiatives are important for success in this role.

How does a Customer Service Experience Manager typically collaborate with other departments to improve customer satisfaction?

Customer Service Experience Managers often work closely with teams such as sales, product development, and marketing to identify customer pain points and implement solutions. They regularly participate in cross-functional meetings to relay customer feedback and advocate for service improvements. By fostering open communication between departments, they ensure that customer insights drive positive changes across the organization, ultimately enhancing the overall customer experience.
More about Customer Service Experience Manager jobs
What cities are hiring for Customer Service Experience Manager jobs? Cities with the most Customer Service Experience Manager job openings:
What are the most commonly searched types of Customer Service Experience jobs? The most popular types of Customer Service Experience jobs are:
What states have the most Customer Service Experience Manager jobs? States with the most job openings for Customer Service Experience Manager jobs include:
What job categories do people searching Customer Service Experience Manager jobs look for? The top searched job categories for Customer Service Experience Manager jobs are:
Customer Service Experience Manager jobs near you
Infographic showing various Customer Service Experience Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Customer Experience Manager

Customer Experience Manager

JD Service Now

Durham, NC • On-site

$80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

The Customer Experience Manager leads, develops, and energizes the Customer Service Representative (CSR) and Dispatch teams to deliver standout customer interactions, efficient scheduling, and strong booked call and revenue performance. This is a player-coach role-meaning you don't just lead from the sidelines. You step in, model excellence, coach in real time, and help the team win together. Success in this role requires operational leadership, smart use of data, and a passion for raising the bar on service every day.
What You'll Own:
Team Leadership & Growth
  • Coach through call reviews, observation, and clear, encouraging feedback.
  • Lead meaningful one-on-ones, performance conversations, and development planning.
  • Build a positive, accountable, service-first culture.
  • Provide ongoing weekly training and keep resources current.
  • Celebrate wins and address performance gaps quickly and constructively.

Player-Coach in Action
  • Support calls, dispatch coverage, and escalations as needed.
  • Demonstrate strong communication, booking excellence, and genuine customer care.

Operational Excellence
  • Maintain dispatch efficiency, technician productivity, and customer satisfaction.
  • Track booking %, conversions, response times, and schedule performance.
  • Manage staffing flow, weekend rotation, and ServiceTitan data accuracy.

Quality & Continuous Improvement
  • Maintain scripts, service standards, and communication expectations.
  • Review recorded calls for coaching, compliance, and improvement.
  • Identify trends and partner with leadership on process enhancements.
What You Bring
  • 3+ years in customer service, call center, or dispatch; 2+ years in leadership.
  • Proven success achieving booked call, conversion, or revenue goals.
  • Ability to maintain a full 3-day Call Board.
  • Strong coaching presence, communication skills, and problem-solving ability.
  • Comfort in a fast-paced, goal-driven environment; Microsoft Office proficiency.

Preferred: Home services experience and familiarity with ServiceTitan, PowerDialer, and Podium.
What We Offer:
  • Competitive pay
  • Medical, dental, and vision insurance
  • Company-paid life insurance
  • Paid time off and paid holidays
  • 401(k) with company match
  • Professional development and ongoing training
  • A positive, team-oriented culture
  • Clear opportunities for career growth and advancement
Work Environment
Primarily office-based with regular computer and phone use. Occasional extended hours may be required.
How Success Is Measured
Full 3-day Call Board, strong booking conversion, efficient scheduling, high customer satisfaction, quality call performance, and an engaged, growing team.
If you love developing people, improving systems, and turning great service into real results-this role was built for you.
Salary Description
80,000 per year with bonus opportunity

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