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Customer Service Experience Manager Jobs (NOW HIRING)

Fusion Connect

Customer Experience Manager

The responsibility of the Customer Experience Manager is to minimize customer and revenue churn through exceptional customer service. The Customer Experience Manager will own the customer ...

UNRL

Customer Experience Manager

Saint Paul, MN · On-site

$80K - $95K/yr

The UNRL Customer Experience Manager will lead our Customer Service Department to drive that mission forward. This role is ideal for someone with a strong background in customer service management ...

Airgas

Customer Experience Manager

Allentown, PA · On-site

R10089286 Customer Experience Manager (Open) Location: Allentown, PA - Snowdrift Rd - Management ... Reinforce core organizational strategies and service-oriented behaviors to ensure highly effective ...

Five Below

Customer Experience Manager

Memphis, TN · On-site

The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations ... Training the staff on the High Fives of Customer Service * Ensures that each guest has a fast ...

Noble Village

Customer Experience Manager

Clawson, MI · On-site

... team, customer service, and front-of-house presentation • ORDER FULLFILLMENT • Ensure ... management experience in food service, grocery retail, food halls, or hospitality • Proven ...

CRH

Customer Experience Manager

Stockton, CA · On-site

$90K - $115K/yr

Customer Experience Managers will ensure customers are serviced promptly and properly by training and managing staff effectively. This position operates as the key liaison between sales, operations ...

Pennymac

Customer Experience Manager

Pasadena, CA · On-site

$65K - $100K/yr

PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated ... A Typical Day The Customer Experience / Mortgage Call Center Manager will supervise and monitor ...

CRH

Customer Experience Manager

North Salt Lake, UT · On-site

Customer Experience Managers will ensure customers are serviced promptly and properly by training and managing staff effectively. This position operates as the key liaison between sales, operations ...

circa

Customer Experience Manager

Skokie, IL

Empower the team to deliver best-in-class customer experiences by reinforcing service standards and ... or management experience, ideally in a customer-facing environment * 3+ years in Customer ...

Five Below

Customer Experience Manager

Escanaba, MI · On-site

$16.73/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Wichita, KS · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

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$24.5K

$58K

$101K

How much do customer service experience manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for customer service experience manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Experience Manager, and why are they important?

To thrive as a Customer Service Experience Manager, you need expertise in customer relations, problem-solving, and team leadership, often backed by a degree in business or communications. Familiarity with CRM platforms, customer feedback systems, and performance analytics tools is typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to motivate and coach staff help you stand out in this role. These capabilities are crucial for driving customer satisfaction, resolving escalated issues, and enhancing the overall customer journey.

What does a Customer Service Experience Manager do?

A Customer Service Experience Manager is responsible for overseeing and improving the overall customer experience within an organization. They manage customer service teams, analyze customer feedback, and develop strategies to enhance satisfaction and loyalty. Their role often involves training staff, resolving escalated issues, and collaborating with other departments to ensure that customers receive high-quality service at every touchpoint. By monitoring key performance metrics, they help drive continuous improvement in customer interactions.

How does a Customer Service Experience Manager typically collaborate with other departments to improve customer satisfaction?

Customer Service Experience Managers often work closely with teams such as sales, product development, and marketing to identify customer pain points and implement solutions. They regularly participate in cross-functional meetings to relay customer feedback and advocate for service improvements. By fostering open communication between departments, they ensure that customer insights drive positive changes across the organization, ultimately enhancing the overall customer experience.
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What are the most commonly searched types of Customer Service Experience jobs? The most popular types of Customer Service Experience jobs are:
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Customer Service Experience Manager jobs near you
Infographic showing various Customer Service Experience Manager job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 16% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Sales Associate - Customer Service Experience

KPI Investments

Plano, TX • On-site

$1K - $2K/wk

Full-time

Retirement

Posted 12 days ago

Job description

Job description:
Responsibilities:
Develop and maintain relationships with new and existing businesses.
Use persuasive sales techniques to promote our products and services.
Meet and exceed sales targets and objectives.
Respond to customer inquiries and provide exceptional customer service.
Follow up with clients to ensure satisfaction and maintain strong relationships.
Keep up-to-date with industry trends and changes.


Requirements:
Strong Interest in a sales career – Sales experience is a plus but not required.
Excellent communication and interpersonal skills.
Ability to work in a team environment.
High school diploma or equivalent.
U.S. Work authorization (Required)


Benefits:
Comprehensive training and development programs.
Competitive compensation package with generous commission structure.
Opportunity for rapid career advancement within the organization.
Professional and collaborative work environment.


Job Type: Full-time
Pay: $1000.00 - $2,000.00 per week
Commission + Bonus
Benefits:
Certification reimbursement


Shift:
Monday-Friday (8:00-5:00)


Supplemental Pay:
Bonus opportunities
Commission pay
Performance bonus


Work Location:

In person

Company Description

Fast paced, energetic, community culture