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Customer Service Experience Manager Jobs (NOW HIRING)

Stord, Inc.

Customer Experience Manager

Las Vegas, NV · On-site

By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...

Five Below

Customer Experience Manager

Wichita, KS · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Concord, NC · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Michaels Stores

customer experience manager

Port Chester, NY · On-site

$18.25 - $23.30/hr

Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to ... Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results ...

Five Below

Customer Experience Manager

California, MD · On-site

$18.50/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Milwaukee, WI · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer experience manager

Rio Rancho, NM · On-site

$16/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Billerica, MA · On-site

$19.50/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

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Customer Service Experience Manager information

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$24.5K

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How much do customer service experience manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for customer service experience manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Experience Manager, and why are they important?

To thrive as a Customer Service Experience Manager, you need expertise in customer relations, problem-solving, and team leadership, often backed by a degree in business or communications. Familiarity with CRM platforms, customer feedback systems, and performance analytics tools is typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to motivate and coach staff help you stand out in this role. These capabilities are crucial for driving customer satisfaction, resolving escalated issues, and enhancing the overall customer journey.

What does a Customer Service Experience Manager do?

A Customer Service Experience Manager is responsible for overseeing and improving the overall customer experience within an organization. They manage customer service teams, analyze customer feedback, and develop strategies to enhance satisfaction and loyalty. Their role often involves training staff, resolving escalated issues, and collaborating with other departments to ensure that customers receive high-quality service at every touchpoint. By monitoring key performance metrics, they help drive continuous improvement in customer interactions.

How does a Customer Service Experience Manager typically collaborate with other departments to improve customer satisfaction?

Customer Service Experience Managers often work closely with teams such as sales, product development, and marketing to identify customer pain points and implement solutions. They regularly participate in cross-functional meetings to relay customer feedback and advocate for service improvements. By fostering open communication between departments, they ensure that customer insights drive positive changes across the organization, ultimately enhancing the overall customer experience.
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What cities are hiring for Customer Service Experience Manager jobs? Cities with the most Customer Service Experience Manager job openings:
What are the most commonly searched types of Customer Service Experience jobs? The most popular types of Customer Service Experience jobs are:
What states have the most Customer Service Experience Manager jobs? States with the most job openings for Customer Service Experience Manager jobs include:
What job categories do people searching Customer Service Experience Manager jobs look for? The top searched job categories for Customer Service Experience Manager jobs are:
Customer Service Experience Manager jobs near you
Infographic showing various Customer Service Experience Manager job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 16% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Service Experience Manager

Service Experience Manager

CSC (Corporation Service Company)

Lewisville, TX

Full-time

PTO

Posted 12 days ago

Job description

Service Experience Manager / Team Leader

Lewisville, TX (Onsite)
Monday-Friday, 9:00 AM - 6:00 PM

CSC is seeking a Service Experience Manager / Team Leader to lead a customer-facing compliance team responsible for delivering exceptional client service while ensuring quality, efficiency, and timeliness across business license filings, corporate transactions, license renewals, and annual report compliance activities. This role is responsible for supervising, managing, motivating, and developing team members while driving operational excellence and maintaining a high-quality client experience.

The ideal candidate is a hands-on leader who is comfortable working within the day-to-day operations of the team, managing escalations, improving processes, and driving performance against established Key Performance Indicators (KPIs). Strong communication, analytical thinking, and leadership skills are essential to success in this role.

Some of the things you'll be doing:

  • Create an inspiring team environment with an open communication culture 
  • Lead, mentor, and develop a high-performing team focused on productivity, collaboration, accountability, and client satisfaction 
  • Understand and support the mission, strategy, and operational roadmap aligned with organizational goals 
  • Develop, monitor, and maintain Key Performance Indicators (KPIs) to measure individual and team success 
  • Set clear team goals, delegate tasks effectively, and establish deadlines 
  • Oversee day-to-day operations related to compliance services, licensing, renewals, and corporate transactions 
  • Ensure operational excellence, service quality, and adherence to regulatory requirements 
  • Handle customer complaints and manage escalations professionally and efficiently 
  • Conduct performance reviews and provide ongoing coaching, development, and training 
  • Identify training needs and implement employee development initiatives 
  • Listen to team feedback and resolve issues or conflicts in a timely manner 
  • Recognize high performance and reward accomplishments 
  • Design and implement process improvements and operational policies 
  • Collaborate cross-functionally with Market, Technology, Product, and other internal teams from ideation through execution 
  • Maintain accurate records and ensure the highest levels of productivity, service, and client satisfaction 
  • Organize team-building activities and foster a positive team culture 

These are the technical skills, experience, and qualifications that would make someone successful:

  • 5+ years of leadership experience, preferably within customer service, compliance, or operations environments 
  • Proven success mentoring, developing, and leading high-performing teams 
  • Strong understanding of performance metrics and KPI development 
  • Excellent organizational, analytical, and problem-solving skills 
  • Strong decision-making and change management capabilities 
  • Exceptional written and verbal communication skills 
  • Ability to manage multiple priorities in a fast-paced environment 
  • Proficiency with Microsoft Office Suite, especially Excel 
  • Strong attention to detail and commitment to operational accuracy 
  • Experience collaborating cross-functionally with internal stakeholders and business partners 

Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone flexibility may be required based on business needs.

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

At CSC, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.
  • CSC is a great place to work with smart and dedicated people.
  • We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
  • We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
  • Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
  • CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
  • As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

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