ZipRecruiter

Log In

1

Customer Service Experience Manager Jobs in Florida

SPX

Customer Experience Manager

Orlando, FL · On-site

$90 - $130/hr

Customer Experience Manager (73975) Building the people that build the world. With platforms in HVA ... Collaborate with service, engineering, and production to resolve recurring field issues and feed ...

Five Below

Customer Experience Manager

Bradenton, FL · On-site

$17/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

SPX

Collaborate with service, engineering, and production to resolve recurring field issues and feed ... Experience leading teams in a CRM and ERPdriven environment; comfortable with data and dashboards ...

aan

Customer Experience Manager

Kendall, FL · On-site

The Customer Experience Manager will act as a liaison between various departments including the cash office, customer service and returns. They must be able to handle customer inquiries, while ...

aan

Customer Experience Manager

Kendall, FL · On-site

The Customer Experience Manager will act as a liaison between various departments including the cash office, customer service and returns. They must be able to handle customer inquiries, while ...

Five Below

Customer Experience Manager

Brandon, FL

$17/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

New

Five Below

$48.22/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

CUES, Inc.

Customer Experience Manager

Orlando, FL · On-site

Collaborate with service, engineering, and production to resolve recurring field issues and feed ... Experience leading teams in a CRM and ERPdriven environment; comfortable with data and dashboards ...

next page

Showing results 1-20

All JobsCustomer Service Experience JobsCustomer Service Experience Manager JobsCustomer Service Experience Manager Jobs in Florida

Customer Service Experience Manager information

What does a Customer Service Experience Manager do?

A Customer Service Experience Manager is responsible for overseeing and improving the overall customer experience within an organization. They manage customer service teams, analyze customer feedback, and develop strategies to enhance satisfaction and loyalty. Their role often involves training staff, resolving escalated issues, and collaborating with other departments to ensure that customers receive high-quality service at every touchpoint. By monitoring key performance metrics, they help drive continuous improvement in customer interactions.

How does a Customer Service Experience Manager typically collaborate with other departments to improve customer satisfaction?

Customer Service Experience Managers often work closely with teams such as sales, product development, and marketing to identify customer pain points and implement solutions. They regularly participate in cross-functional meetings to relay customer feedback and advocate for service improvements. By fostering open communication between departments, they ensure that customer insights drive positive changes across the organization, ultimately enhancing the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Service Experience Manager, and why are they important?

To thrive as a Customer Service Experience Manager, you need expertise in customer relations, problem-solving, and team leadership, often backed by a degree in business or communications. Familiarity with CRM platforms, customer feedback systems, and performance analytics tools is typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to motivate and coach staff help you stand out in this role. These capabilities are crucial for driving customer satisfaction, resolving escalated issues, and enhancing the overall customer journey.

How do you become a customer service experience manager?

To become a customer service experience manager, candidates typically need a bachelor's degree in business, management, or a related field, along with several years of experience in customer service roles. Developing strong communication, leadership, and problem-solving skills is essential, and familiarity with customer relationship management (CRM) tools can be beneficial. Progression often involves gaining supervisory experience and demonstrating the ability to improve customer satisfaction metrics.

What skills do you need to be a customer service experience manager?

A customer service experience manager needs strong communication, leadership, and problem-solving skills to effectively oversee customer interactions and improve service quality. They should also have experience with customer relationship management (CRM) tools, data analysis, and team management to ensure a positive customer experience and meet organizational goals.

What cities in Florida are hiring for Customer Service Experience Manager jobs?

Cities in Florida with the most Customer Service Experience Manager job openings:

Customer Service Experience Manager jobs near you
Infographic showing various Customer Service Experience Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

CUSTOMER SERVICE EXPERIENCE ASSOCIATE

Hanania Automotive Group

Saint Augustine, FL

$12.75 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Start your career in the automotive industry with a team that values professionalism, customer care, and growth. As a Customer Experience Service Associate with Hanania CDJR, you’ll be the first friendly face our customers see—greeting them in the service drive, safely moving and parking vehicles, and keeping the drive running smoothly. You’ll also assist with vehicle pick-ups, drop-offs, and loaner exchanges.

The HANANIA ADVANTAGE

  • Competitive pay

  • Medical, Dental, Vision & Supplemental benefits

  • Company-paid Life Insurance

  • 401(k) with match

  • PTO & Holidays

  • Employee vehicle purchase & service discounts

  • Career growth opportunities

Responsibilities

  • Greet customers and support the service drive

  • Move, park, and organize vehicles

  • Keep the service drive clean and clear

  • Perform quick vehicle walk-arounds

  • Transport vehicles and deliver loaners

Required Skills & Abilities:

  • Friendly and outgoing.
  • Good judgment and safe driving skills.
  • Commitment to continuous improvement.
  • Strong customer service skills
  • Self-motivated and easily takes direction from management.
  • Valid driver's license and clean driving record
  • Must be able to pass pre-employment screen (background & hair follicle drug test)

Physical Requirements:

  • Prolonged periods of sitting while driving.
  • Must be able to lift up to 15 pounds.
  • Must be able to stand, bend, and reach.

An Equal Opportunity Employer

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Apply