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Customer Service Experience Associate Jobs in Ohio

Suterra LLC

Customer Experience Associate

Cincinnati, OH · On-site

$35K - $39K/yr

Elevare Branding is seeking a motivated Customer Experience Associate to join our growing team in ... Deliver exceptional customer service through professional communication. * Respond to customer ...

Cleveland Kitchen

Customer Experience Associate

Cleveland, OH · On-site

$16 - $21.25/hr

Consumer Experience Associate -- Part-Time Location: Cleveland, Ohio Hours: Approximately [6-10] ... Previous experience in customer service, hospitality, community management, social media, or a ...

Tally

Customer Experience Associate

Columbus, OH · On-site

$15.50 - $20.50/hr

Tally is hiring a Customer Experience Associate to join our Columbus team, full-time or part-time. ... Answer questions and troubleshoot basic account or service issues * Help customers navigate account ...

New

Millcraft

Customer Experience Associate

Independence, OH · On-site

$16 - $21.50/hr

... Associate in the Paper & Forest Products industry. Reporting to the Customer Experience Manager ... Previous experience in customer service, preferably in specialized products * Proficient in using ...

Millcraft

Customer Experience Associate

Independence, OH · On-site

$16.25 - $21.50/hr

... Associate in the Paper & Forest Products industry. Reporting to the Customer Experience Manager ... Previous experience in customer service, preferably in specialized products * Proficient in using ...

Millcraft

Customer Experience Associate

Cincinnati, OH · On-site

$15.75 - $21/hr

... a Customer Experience Associate in the Paper amp; Forest Products industry. Reporting to the ... Continually build knowledge of products and services * Participate in team meetings and projects as ...

Millcraft

Customer Experience Associate

Cincinnati, OH · On-site

$15.75 - $21/hr

... as a Customer Experience Associate in the Paper & Forest Products industry. Reporting to the ... Continually build knowledge of products and services * Participate in team meetings and projects as ...

Millcraft

Customer Experience Associate

Independence, OH · On-site

$16 - $21.50/hr

... Experience Associate in the Paper amp; Forest Products industry. Reporting to the Customer ... Previous experience in customer service, preferably in specialized products * Proficient in using ...

Millcraft

Customer Experience Associate

Cincinnati, OH · On-site

$15.75 - $21/hr

... as a Customer Experience Associate in the Paper & Forest Products industry. Reporting to the ... Continually build knowledge of products and services * Participate in team meetings and projects as ...

RH

Customer Experience Associate, Luxury

West Jefferson, OH · On-site

$14.50 - $20/hr

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are ...

THRIVE MASTER

Member Experience Associate

Columbus, OH · On-site

$16/hr

The Member Experience Associate (MEA) plays a crucial role in ensuring that gym members and guests ... Providing Excellent Customer Service: Greet and assist members and guests warmly and professionally ...

RH-USA Inc

Associate, Customer Experience

West Jefferson, OH · On-site

$14.50 - $20/hr

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Columbus, OH · On-site

It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! The Service Experience Advisor is the customer's first point of ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Columbus, OH · On-site

It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! The Service Experience Advisor is the customer's first point of ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Columbus, OH · On-site

It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! The Service Experience Advisor is the customer's first point of ...

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All JobsCustomer Service Experience Associate JobsCustomer Service Experience Associate Jobs in Ohio

Customer Service Experience Associate information

What is the difference between Customer Service Experience Associate vs Customer Support Specialist?

AspectCustomer Service Experience AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical or industry-specific certifications may be advantageous
Work EnvironmentRetail stores, call centers, corporate officesCall centers, online chat support, technical support teams
Employer & Industry UsageRetail, hospitality, telecommunications, service industriesTechnology, software, telecommunications, e-commerce
Common Search & Comparison IntentCustomer Service Experience Associate vs Customer Support Specialist

The Customer Service Experience Associate typically handles direct customer interactions in retail or service settings, focusing on in-person or phone support. The Customer Support Specialist often provides technical or product-specific assistance, frequently in tech or online environments. While both roles require strong communication skills, the Customer Support Specialist may need technical knowledge or certifications. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

Is a customer service experience associate a good job?

A customer service experience associate is a role focused on assisting customers, resolving issues, and providing information, often requiring communication and problem-solving skills. It can offer opportunities for skill development, customer interaction, and sometimes advancement within a company, making it a valuable entry-level position for those interested in client-facing roles.

What does a customer service experience associate do?

A customer service experience associate handles customer inquiries, resolves issues, and provides support to ensure a positive experience. They often communicate via phone, email, or chat, and use customer management tools to document interactions and track resolutions.

What is the work of a customer service experience associate?

A customer service experience associate handles customer inquiries, resolves issues, and provides support to ensure a positive experience. They often communicate via phone, email, or chat, and use customer management tools to track interactions and solutions.

What jobs qualify as customer service experience?

Customer Service Experience Associate roles typically include jobs such as retail sales associates, call center representatives, hospitality staff, receptionists, and help desk agents. These positions involve direct interaction with customers, problem-solving, and communication skills, which are valuable for customer service experience. Any role that requires assisting customers or clients can contribute to relevant experience for this job type.

What cities in Ohio are hiring for Customer Service Experience Associate jobs?

Cities in Ohio with the most Customer Service Experience Associate job openings:

Customer Service Experience Associate jobs near you

Customer Experience Associate

McCluskey Automotive

Cincinnati, OH • On-site

$15.75 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

The  Customer Experience Associate is responsible for delivering an exceptional post‑purchase customer experience by onboarding customers to their new GM vehicles and connected technologies. This role serves as a product and technology specialist, helping customers personalize their vehicles, understand advanced features, and fully utilize GM connected services such as OnStar, Super Cruise, and the myGM mobile apps. The Customer Experience Associate works closely with Sales and Service teams to build long‑term customer relationships and improve customer satisfaction scores.
 
 
JOB TITLE:       Customer Experience Associate
REPORTS TO:  Customer Experience Manager
LOCATION:       Kings Auto Mall Location – Cincinnati, OH
SCHEDULE:     Sunday - 10am-6pm 
                          Monday - 12pm-9pm
                          Tuesday - 12pm-9pm
                          Wednesday - 12pm-9pm 
                          Saturday - 9am-6pm 
 
 
A SHORT LIST OF YOUR TASKS AND RESPONSIBILITIES:    
 
Customer Vehicle Delivery & Orientation
  • Conduct thorough new‑vehicle deliveries, explaining vehicle features, controls, and technology
  • Demonstrate infotainment systems, navigation, driver‑assistance features, and safety technologies
  • Assist customers with smartphone pairing (Apple CarPlay / Android Auto)
Connected Services & Technology Setup
  • Enroll customers in OnStar, Super Cruise, and GM Connected Services
  • Assist with setup and education of the myChevrolet, myGMC, or myBuick mobile apps
  • Explain features such as remote start, vehicle diagnostics, location services, and subscription options
Vehicle Personalization
  • Customize vehicle settings to meet customer preferences, including:
    • Driver profiles
    • Seat and mirror memory
    • Climate control settings
    • Display and lighting preferences
Accessories Consultation & Installation Coordination
  • Review available GM accessories with customers based on their vehicle and lifestyle needs
  • Educate customers on accessory benefits, function, and compatibility
  • Coordinate with Sales, Parts, Vendors, and Service departments to schedule accessory installation
  • Ensure accurate communication and follow‑through on accessory requests
Customer Follow‑Up & Support
  • Serve as the primary post‑delivery contact for technology and personalization questions
  • Conduct follow‑up calls or appointments to ensure customer satisfaction
  • Assist with basic troubleshooting or connect customers with the appropriate department when needed
  • Administer the McCluskey M‑Bucks Rewards Program by assisting customers with account creation, providing rewards balance updates, and collaborating with the M‑Bucks coordinator to resolve program-related issues.
Product & Technology Expertise
  • Maintain up‑to‑date knowledge of GM vehicles, accessories, software updates, and new technology features
  • Serve as a technology and personalization resource for Sales and Service teams
  • Participate in GM training programs as required
 
                                                                                                                                                                        
WE’RE LOOKING FOR A SELF-STARTER WHO MEETS THE FOLLOWING QUALIFICATIONS:

Required
  • High school diploma or equivalent
  • Strong customer service and communication skills
  • Comfortable using technology, mobile apps, and infotainment systems
  • Ability to explain technical and product information clearly and professionally
Preferred
  • Automotive, retail, hospitality, or customer‑facing technology experience
  • Familiarity with GM vehicles, accessories, or connected services
  • Strong organizational and follow‑up skills
Skills & Competencies
  • Customer‑focused mindset
  • Strong presentation and interpersonal skills
  • Organizational and coordination abilities
  • Attention to detail
  • Ability to work collaboratively across departments
Work Environment & Schedule
  • Dealership showroom, delivery bays, and service areas
  • Evening and weekend availability required based on dealership hours

HERE’S HOW WE TAKE CARE OF YOU (AND YOUR LOVED ONES):
 
  • Medical, dental, and vision benefits  
  • Voluntary benefits available
  • Paid time off upon hire
  • Paid company holidays
  • 401(k) with conditional employer match after 6 months of employment
  • Growth potential
  • Automotive discounts
 
 
IF YOU ARE QUALIFIED, YOU WILL BE CONSIDERED FOR THIS POSITION:
An Equal Employment Opportunity/Affirmative Action Employer M/F/D/V.  Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting.  McCluskey Chevrolet will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodation due to a disability, please contact our Human Resources department at 513-761-1111.  McCluskey Chevrolet participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. posting.
 
 
 
 

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