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Customer Service Experience Associate Jobs in Ohio

Millcraft

Customer Experience Associate

Independence, OH

$16 - $21.50/hr

Customer Experience Associate LOCATION: Independence, OH Canton, MI - Onsite FLSA Status: Non ... Previous experience in customer service, preferably in specialized products * Proficient in using ...

Millcraft

Customer Experience Associate

Independence, OH · On-site

$16 - $21.50/hr

Customer Experience Associate LOCATION: Independence, OH Canton, MI - Onsite FLSA Status: Non ... Previous experience in customer service, preferably in specialized products * Proficient in using ...

RH

Customer Experience Associate, Luxury

West Jefferson, OH · On-site

$14.50 - $20/hr

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Columbus, OH

It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! The Service Experience Advisor is the customer's first point of ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Mayfield, OH · On-site

It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! The Service Experience Advisor is the customer's first point of ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Columbus, OH · On-site

It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! The Service Experience Advisor is the customer's first point of ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Columbus, OH · On-site

It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! The Service Experience Advisor is the customer's first point of ...

RH

Associate, Customer Experience

West Jefferson, OH · On-site

$14.50 - $20/hr

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are ...

RH

Associate, Customer Experience

Jefferson, OH · On-site

$19 - $31/hr

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are ...

CBRE

Workplace Experience Associate

Cleveland, OH · On-site

$60K/yr

As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class ... They are responsible for providing world-class customer service to the clients and visitors of a ...

parmaroil

Customer Service Associate

OH · On-site

$12 - $16.75/hr

Customer Service Associate Location: Par Mar Store 41, 43109 State Route 689, Wilkesville, OH ... Prior customer service experience preferred * Strong communication and interpersonal skills

parmaroil

Customer Service Associate

Gallipolis, OH · On-site

$13.25 - $18.50/hr

Customer Service Associate Location: Par Mar Store 44, 2943 State Route 141, Gallipolis, OH, 45631 ... Prior customer service experience is a plus * Strong communication and interpersonal skills

parmaroil

Customer Service Associate

Gallipolis, OH · On-site

$13.25 - $18.50/hr

Customer Service Associate Location: Par Mar Store 160, 6770 State Route 7, Gallipolis, OH, 45631 ... Prior customer service experience is a plus * Strong communication and interpersonal skills

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Customer Service Experience Associate information

What is the difference between Customer Service Experience Associate vs Customer Support Specialist?

AspectCustomer Service Experience AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical or industry-specific certifications may be advantageous
Work EnvironmentRetail stores, call centers, corporate officesCall centers, online chat support, technical support teams
Employer & Industry UsageRetail, hospitality, telecommunications, service industriesTechnology, software, telecommunications, e-commerce
Common Search & Comparison IntentCustomer Service Experience Associate vs Customer Support Specialist

The Customer Service Experience Associate typically handles direct customer interactions in retail or service settings, focusing on in-person or phone support. The Customer Support Specialist often provides technical or product-specific assistance, frequently in tech or online environments. While both roles require strong communication skills, the Customer Support Specialist may need technical knowledge or certifications. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What does a customer service associate do?

A customer service associate handles customer inquiries, resolves issues, and provides information about products or services. They often communicate via phone, email, or chat, and use tools like customer relationship management (CRM) software to document interactions and ensure customer satisfaction.

What does a customer experience associate do?

A customer experience associate is responsible for assisting customers, addressing their inquiries, and resolving issues to ensure satisfaction. They often use communication skills, problem-solving abilities, and customer service tools like CRM software to provide a positive experience and support company goals.

What jobs pay 4000 a week without a degree?

Customer Service Experience Associates typically do not earn $4,000 weekly without advanced skills or management responsibilities. High-paying roles that can reach this level often involve sales, real estate, or specialized trades, which may require experience, certifications, or licensing rather than a formal degree. Most roles paying this amount are in sales, entrepreneurship, or executive positions that emphasize performance and skills over formal education.

What is the role of a customer service associate?

A customer service associate is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often use communication skills, problem-solving abilities, and customer management tools to ensure a positive experience and maintain customer satisfaction.
What cities in Ohio are hiring for Customer Service Experience Associate jobs? Cities in Ohio with the most Customer Service Experience Associate job openings:
Customer Service Experience Associate jobs near you
Customer Experience Associate

Customer Experience Associate

Jack Entertainment

Cleveland, OH • On-site

$16 - $21.25/hr

Part-time

Posted 3 days ago

Jack Entertainment rating

6.6

Company rating: 6.6 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

96th of 160 rated casinos

Job description

The Customer Experience Associate will also work with multiple teams to improve the customer experience and ensure all customers have a positive experience within the JACK Entertainment brand. This will involve working with customer support colleagues, team managers, and Jack Entertainment casino clients to provide a world-class customer experience.

Successful candidates are expected to show initiative, dedication, and willingness to take advice and direction. Must also be able to maintain excellent communication, both with internal and external Jack Entertainment clients and team members. The Customer Experience Associate will be a part of a team that is the voice of our brand. 

Essential Functions 

  • Provide excellent customer service via chat, email, and phone.
  • Resolve complaints in a timely and efficient manner.
  • Work with multiple teams to improve the customer experience.
  • Be a subject matter expert on the betJACK mobile app and JACK Casino properties.
  • Stay current on all offerings and promotions.
  • Escalate problems as they arise.
  • Constantly evaluate opportunities to enhance the customer journey.
  • Review identification documents for verification.
  • Maintain strict confidentiality of account information.
  • Assist payment & fraud specialists in upholding the company’s security and preventing fraudulent activities.
  • Advise players on responsible gaming tools and act proactively on player's gaming patterns.
  • Troubleshoot any technical issues.
  • Keep ahead of customer support industry trends, challenge the status quo, and apply best practices or new ideas to areas of improvement.
  • Participate in the testing of new products and services.
  • Perform additional duties as assigned.

Knowledge, Skills & Abilities 

  • Self-starter with the ability to positively influence team members.
  • This position is an hourly shift-based position. Flexible and willing to work weekday or weeknights and weekends due to varying shifts.
  • Online troubleshooting technical issues relating to customers and products.
  • Proven track record of success in customer service via online gaming, sports wagering, or relevant industries.   
  • Goal-driven with strong problem-solving and organizational skills.
  • Proficient working knowledge of computer programs.
  • Natural desire to question, re-think and optimize customer support processes in order to meet the needs of the customer.
  • Analytical capabilities are necessary to comprehend metrics and identify key drivers for improving performance. 

Education and Experience 

  • Bachelor’s degree preferred
  • Minimum one year of previous inbound call center experience
  • Type 40 words per minute
  • Competence with Zendesk (or other ticketing processor systems) and Microsoft Office product suite is preferred.
  • Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment.
  • At least 21 years of age.

Required Certification/License

  • This position requires you to obtain, and maintain an Ohio Casino Control Commission Gaming Employee license, and an Ohio Lottery Commission Gaming License.

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