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Customer Service Operations Associate Jobs (NOW HIRING)

The Rinks

Operations Associate

Lakewood, CO · On-site

$21/hr

Operations Associate Pay Details: The starting hourly rate for this position is $21.00 per hour ... Manage customer flow, including timeliness of service and line flow * Collect, inspect, and ...

JCPenney

Operations Associate

Springfield, IL · On-site

The Operations Associate's role is to create an outstanding customer experience by performing ... Customer Service - You're maneuvering around the store at a fast pace, working with all the latest ...

Jon Ossoff for Senate

Operations Associate

Atlanta, GA · On-site

$4.6K/mo

Customer service mindset: extremely thoughtful in interactions with stakeholders with a problem ... Operations Associate" This position is part of a collective bargaining unit. Jon Ossoff for Senate ...

Albertsons

Service Operations Assistant

Fort Worth, TX · On-site

Deliver exceptional customer service and serve as a resource for customers and associates. * Handle ... Operational Excellence * Assist in maintaining service standards throughout all customer-facing ...

Clark Associates

Operations Associate

Wyomissing, PA · On-site

Job Summary The Operations Associate with The Restaurant Store is responsible for assisting the ... Basic customer service skills and ability to function well with coworkers * Strong verbal ...

JCPenney

Operations Associate

Poplar Bluff, MO · On-site

The Operations Associate's role is to create an outstanding customer experience by performing ... Customer Service - You're maneuvering around the store at a fast pace, working with all the latest ...

JCPenney

Operations Associate

Rolla, MO · On-site

The Operations Associate's role is to create an outstanding customer experience by performing ... Customer Service - You're maneuvering around the store at a fast pace, working with all the latest ...

Albertsons

Service Operations Manager

Corinth, TX

Bring your passion for customer engagement, operational discipline, and team leadership to a role where you set the tone for service excellence, support your associates, and create positive ...

Customer Service

Be Seen First

Servicing - Customer Advocate

Ferndale, MI · On-site

$16 - $22.85/hr

Associate's or Bachelor's degree in Business, Finance, or a related field. * Experience with Loss ... Delinquency * Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation

Aerotek

Business Operations Associate

Jacksonville, FL

$42K/yr

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is proficient ...

Aerotek

Business Operations Associate

Tempe, AZ

$45K/yr

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is proficient ...

Cardinal Health

$15.70/hr

Monday-Friday | 10:00 AM - 6:30 PM EST What Customer Operations Support contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business ...

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Customer Service Operations Associate information

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How much do customer service operations associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service operations associate in the United States is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $27.40 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.
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Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,475 per year, or $25.7 per hour.

Operations Associate

SOUTHEAST ASIA MARKET, LLC

Brooklyn, NY

Full-time

Re-posted yesterday

Job description

Operations Associate Job Description

We are seeking an experienced Operations Associate to manage a fleet of fifteen cargo vans, box trucks and up to thirty (30) team members. Team members will include drivers, warehouse personnel and any other logistics department personnel. The goal of the Operations Associate position is to assist the Operations Director and team to ensure that business operations is flowing smoothly through the entire shift.

The Operations Associate shall be responsible for:

  • Oversee and monitor our fleet via the logistics tracking system and track driver progress and performance;
  • Create or adjust routes on an as needed basis, based on business demand and available drivers on shift;
  • Resolve daily issues by assisting drivers resolve delivery issues. This includes but not limited to: setting up and mobilizing a rescue plan, vehicle accidents, vehicle breakdowns, locating customer’s entrance and locating products on the truck;
  • Monitor drivers and their performance throughout the shift to ensure that all drivers are fully supported and deliveries made in a timely manner;
  • Ensure drivers follow accident protocols in the event of an accident whether it involves a third party member or not. Obtain statement and pictures from drivers when an accident has occurred;
  • Record and report any issues/information coming from the drivers as they complete deliveries to the sales team. (ie: delivery times/window, loading dock/entrance location, etc.);
  • Collaborate with the Purchasing team to make timely pick ups to restock our inventory;
  • Collaborate with the Sales team to make timely deliveries and all other customer service related matters;
  • Pick and pack any orders based on urgency and priority or as needed;
  • Receive and put-away any products that are delivered into the warehouse;
  • Process returns that come back from customers with drivers;
  • Ensure invoices and shipping documents are properly brought back from drivers’ route.
  • Ensure drivers are clocking in and out in a timely manner as they return to the warehouse from their deliveries;
  • Routinely review routes with the Lead Driver and Operations Director to ensure that the routes provided are the most efficient with the goal to save on cost and deliver in a timely manner;
  • Provide coverage for other members of the Operations team on an as needed basis;
  • Enforce company’s operational and food safety policies and procedures;
  • Any other assignments that may be assigned by the Operations Director;
  • Take and maintain inventory of all logistics and warehouse equipment;
  • Oversee the entire fleet of vehicles - organize and record maintenance logs for each vehicle to ensure all vehicles are in good standing condition;
  • Inspect all vehicles after they come back from deliveries to ensure no products/returns left on all the vehicles;
  • Make sure all vehicles have the required equipment and are functioning properly;
  • Data Collection to monitor and maintain warehouse and logistics department’s personnel performance.

Preference:
  • 3 Years experience in dispatching in a distribution business;
  • 3 Years experience in supervising a crew in a warehouse environment;
  • Proven organizational skills.

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