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Customer Service Operations Associate Jobs in Newark, NJ

AirPay Inc.

Customer Operations Associate

Manhattan, NY · On-site

We are committed to delivering exceptional customer service and building lasting relationships with our users. About the Role As a Customer Operations Associate/Manager, you will become an expert in ...

AirPay

Customer Operations Associate

Manhattan, NY · On-site

$75K/yr

We are committed to delivering exceptional customer service and building lasting relationships with our users. We're looking for a dynamic and motivated Customer Operations Associate/Manager to join ...

Outset.ai

Customer Operations Associate

New York, NY · On-site

$115K - $130K/yr

Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity. Outset ... As a Customer Operations Associate, you'll work closely with our Customer Success Managers and ...

Outset

Customer Operations Associate

Manhattan, NY · On-site

Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity. Outset ... As a Customer Operations Associate, you'll work closely with our Customer Success Managers and ...

Classical Charter Schools

Operations Associate

Bronx, NY · On-site

$58K - $75K/yr

Strong customer service mindset and ability to build positive relationships with staff, students, families, and vendors * Ability to problem-solve independently and exercise sound judgment in fast ...

Crate and Barrel

Operations Associate

Paramus, NJ · On-site

Crate and Barrel Operations Associate We inspire purpose-filled living that brings joy to the ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Kith

Operations Associate

New York, NY

$18 - $20/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... store customer service. * Display expert product knowledge of product, company history, company ...

Crateandbarrel

Operations Associate

Paramus, NJ · On-site

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Kith

Operations Associate

New York, NY · On-site

$18 - $20/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... store customer service. * Display expert product knowledge of product, company history, company ...

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All JobsCustomer Service Operations Associate JobsCustomer Service Operations Associate Jobs in Newark, NJ

Customer Service Operations Associate information

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How much do customer service operations associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service operations associate in Newark, NJ is $26.88, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $28.65 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What are the most commonly searched types of Customer Service Operations jobs in Newark, NJ?

The most popular types of Customer Service Operations jobs in Newark, NJ are:

What are popular job titles related to Customer Service Operations Associate jobs in Newark, NJ?

For Customer Service Operations Associate jobs in Newark, NJ, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations Associate jobs in Newark, NJ look for?

The top searched job categories for Customer Service Operations Associate jobs in Newark, NJ are:

What cities near Newark, NJ are hiring for Customer Service Operations Associate jobs?

Cities near Newark, NJ with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Newark, NJ as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $55,920 per year, or $26.9 per hour.

Customer Operations Associate

AirPay Inc.

Manhattan, NY • On-site

Other

Re-posted 22 days ago

Job description

Customer Operations Associate/Manager

About Us At AirPay, we are on a mission to improve the consumer experience for dental patients. We are growing rapidly, partnering with top dental provider groups and insurance carriers. Our company is backed by top tier VC's led by IA Ventures along with the founders of Flatiron Health, Clover Health, Shutterstock and more. We are committed to delivering exceptional customer service and building lasting relationships with our users.

About the Role As a Customer Operations Associate/Manager, you will become an expert in and drive roll-outs for payer data enhancements that deepen the breadth coverage information available in AirPay. In this role, you will collaborate cross functionally with the Customer Success team, Payer Operations team and Engineering to define, optimize, and own an end to end process to enable internal team members & customers to maximize the value of our solution. You will build playbooks & enablement materials, troubleshoot data-related issues, and continually optimize & adapt our approach. Your expertise will directly impact customer satisfaction, retention, and product adoption. This role will cross-train on additional AirPay responsibilities to enable flexibility to match customer needs. This is an in-person role based out of our New York City office, with flexibility for some remote work.

Key Responsibilities Collaborate with engineering & payer operations to understand data enhancements pipeline, readiness for roll-out, and success requirements Provide step-by-step guidance and materials for the Customer Success team to enable efficient and effective roll-outs Create and maintain clear and concise documentation & playbooks for data enhancement set-up for new implementations Partner with Customer Success team to work with dental customers directly to configure and deploy data enhancements Project manage data source transitions, including preparation, testing, and leading cross-functional teams on execution Respond to customer queries related to data enhancement setup, or post-live issues, troubleshooting and resolving problems efficiently Escalate complex technical issues to the appropriate internal teams (engineering, customer success, etc.) and act as a liaison to ensure timely resolution Collaborate with engineering to consistently improve performance of data enhancements

Requirements Skills & Qualifications 4+ years in a cross-functional operations and/or consulting role Strong project management & prioritization skills as this role works across multiple internal teams and impacts new and existing customers Technically savvy with a strong understanding of data flow between systems Excellent troubleshooting skills with the ability to diagnose and resolve customer issues, both independently and in collaboration with customer-facing teams Strong written and verbal communication skills; ability to explain complex ideas in simple terms Adaptability and self-motivation; desire to work in a startup environment where roles may shift and we may encounter new and unfamiliar situations Strong work ethic. We are committed to excellence, so we work harder and smarter. Believes that work should be enjoyable. We are a close-knit team and care about having fun at work — we want you to feel the same. Mission-oriented with an interest in healthcare & fintech, and eager to be part of solving America's healthcare crisis Based in NYC or willing to relocate, and able to work in the office at least 3 days a week.

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