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Customer Service Operations Associate Jobs in Columbus, OH

Infin Moving

Customer Service Associate

Columbus, OH · On-site

$18 - $28/hr

Infin Moving is seeking a dependable and customer-focused Customer Service Associate to support our Columbus operations. This role is responsible for assisting clients with service inquiries ...

King Memory Inc

Operations Associate

Columbus, OH · On-site

$13.50 - $16.50/hr

... and customer expectations. This is an excellent opportunity to join a company that values a ... As an Operations Associate, you will be at the heart of our production team testing and processing ...

Cubesmart

Store Operations Associate

Lewis Center, OH · On-site

This includes skills in both customer service and property maintenance. The Store Operations Associate is responsible for two key areas: Customer Service * Developing customer relationships by ...

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Customer Service Operations Associate information

See Columbus, OH salary details

$9

$24

$48

How much do customer service operations associate jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for customer service operations associate in Columbus, OH is $24.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $26.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
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Customer Service Operations Associate jobs near you

Customer Support / CSR / Operations Support in Columbus, OH 43219

Amicis Global

Columbus, OH • On-site

$19/hr

Contractor

Posted yesterday

Job description

Title: Customer Support / CSR / Operations Support
Location: Columbus, OH 43219
Duration: 06 - 12 Months
Pay Rate: $19.00/- on W2
 
 
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Roles and Responsibilities:
The Shareworks Services & Operations Associate is responsible for account maintenance, disbursements, transfers, and research for the Brokerage @ Work business. Associates are responsible for various functions in Operations which could include reports, clearing outstanding debits, resolution of escalated issues, processing and investigating payments, correspondence, client requests, account updates, scanning, stock transfers, check and Fed wire disbursements, check stop payments, etc. Associates are required to meet production and quality standards, cross train in multiple functions, adhere to compliance and control guidelines, and interact with internal and external clients, as well as peers in the Service Center or other Operations teams.
 
 
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