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Customer Service Operations Manager Jobs Near Me

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Position is Customer's first point of contact for all Xerox inquiries or escalations. Works closely with the Xerox Operations management team and Xerox customers to support the day-to-day activities ...

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Position is Customer's first point of contact for all Xerox inquiries or escalations. Works closely with the Xerox Operations management team and Xerox customers to support the day-to-day activities ...

Reco Equipment Inc

Operations Manager

Columbus, OH · On-site

$75K - $81K/yr

The Operations Manager is a hands-on leader responsible for the daily operations and growth of a ... Excellent communication, phone etiquette, and customer service skills * Professional, solution ...

Burlington

Operations/Service Manager II

Grove City, OH · On-site

$21.05 - $28.05/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Stratos Wealth Partners

Operations Manager

Columbus, OH · On-site

$75K - $85K/yr

This individual brings demonstrated leadership capability, advanced client service expertise, and a ... Proficiency in office software (Microsoft Office Suite, CRM systems, Portfolio Management software ...

CVS Health

Operations Manager

Westerville, OH · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Posted today

Eckart

Operations Manager

Grove City, OH · On-site

... customer service, to streamline operations and enhance service delivery. * Monitor performance ... Manage staffing, scheduling, and resource allocation to meet business needs QUALIFICATIONS AND ...

Eckart Supply

Operations Manager

Grove City, OH · On-site

... customer service, to streamline operations and enhance service delivery. * Monitor performance ... Manage staffing, scheduling, and resource allocation to meet business needs QUALIFICATIONS AND ...

Eckart

Operations Manager

Grove City, OH · On-site

... customer service, to streamline operations and enhance service delivery. * Monitor performance ... Manage staffing, scheduling, and resource allocation to meet business needs QUALIFICATIONS AND ...

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How much do customer service operations manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer service operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Customer Service Operations Manager jobs?

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What states have the most Customer Service Operations Manager jobs?

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What are the most commonly searched types of Customer Service Operations jobs?

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Customer Service Operations Manager jobs near you
A map of the United States highlighting the number of Customer Service Operations Manager job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Customer Service Operations Manager job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Regional Service Operations Manager

Ohio Machinery Company

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 27 days ago

Job description

Description
Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career -see what opportunities await today!
Summary:
The Regional Service Operations Manager reports directly to the Director, Power & Energy Product Support Operations and works with the Product Support Sales Manager, New Engines Sales Managers, Parts Sales & Operations Supervisor, other company management and staff departments to ensure attainment of Branch, Division and corporate goals.
Essential Functions and Responsibilities:
  • Manages a minimum of three (3) Equipment & Power System Division Service Center and/or Equipment & Power System Division Field Service Center.
  • Manages general accounting functions for the branch and controls budget in line with forecasts, objectives and overall company policies. Develops and controls all shop and field service budgets in line with forecasts, objectives and overall company policies.
  • Projects long- and short-range forecasts, objectives and action plans related to product support to achieve Sales, Gross Profit and PADE objectives.
  • Selects, supervises and develops the necessary labor to maintain a functional Product Support Department in line with the overall Company policies and forecasts.
  • Develops and supervise execution of an annual training program for the Product Support Department.
  • Provides and maintains adequate, neat and safe offices, workshop(s), yards, vehicles, tools and other facilities required by the Product Support Department to provide the agreed product support standards.
  • Assists in developing Service & Parts sales promotion programs.
  • Maintain exceptional customer relations.
  • Maintains high-quality cooperation and communication with all company departments.
  • Establishes, directs and reviews the paper flow and processes.
  • Working with Product Support Development Group with rebuilds practices, repair practices and Flat Total pricing.
  • Requests and implements capital investment for Service & Parts.
  • Provides necessary Technical Communication function for branch.
  • Monitors Dealer warranty cost and claim performance, providing summary reports for management review.
  • Responsible for planning and maintenance of all company facilities.
  • Responsible for maintaining good manufacture and supplier relations.
  • Responsible for the safety of all branch personnel.
  • Continuous Improvement (CPS) and Key Performance Indicator (KPI).

Minimum Skills and Qualifications:
  • High school diploma or equivalent. Two- or Four-year degree preferred.
  • Five (5) years equipment Dealership supervisory experience within Service.
  • Management experience in budgeting, customer contact in a service environment, and working as a team player in an interdepartmental operation. Must have strong business acumen to manage location profit/loss performance.
  • Must be highly motivated, with excellent leadership skills, superior communication skills along with good organizational skills.

Employee Benefits:
  • 401(k): Match and Employer Discretionary Contribution.
  • Health Insurance: Two options available, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.00 per year.
  • Dental & Vision Insurance: Comprehensive coverage options.
  • Financial Access: Credit Union membership is available.
  • Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability.
  • Educational Opportunities: Scholarship for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.

Physical Requirements:
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor

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