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Customer Service Operations Manager Jobs in Florida

Thrive

Service Operations Manager

Sarasota, FL · On-site

Position Overview The Service Operations Manager is responsible for leading, developing, and scaling high-performing engineering support teams to deliver consistently exceptional customer experience.

Thrive

Service Operations Manager

Sarasota, FL · On-site

Thrive is seeking a Service Operations Manager to lead and develop high-performing engineering support teams, ensuring exceptional customer experience. This role involves driving operational ...

Thrive

Service Operations Manager

Sarasota, FL · On-site

Position Overview The Service Operations Manager is responsible for leading, developing, and scaling high-performing engineering support teams to deliver consistently exceptional customer experience.

Schindler Group

Service Operations Manager

Miami, FL · On-site

Join us as a Service Operations Manager Your main responsibilities The Service Operations Manager ... This work is to be fulfilled in a manner which achieves customer satisfaction as well as the ...

Burlington

Operations Service Manager

Sunrise, FL

$26.15 - $34.85/hr

Position Overview As an Operations Manager, you'll be responsible for ensuring that associates are delivering excellent customer service and a high degree of professionalism, managing Back of the ...

Lumos

Supervisor - Service Operations

Lehigh Acres, FL · On-site

... customers have a professional experience when we're onsite installing service or troubleshooting, all supported by the Manager - Service Operations and wider leadership team. Company Summary Lumos ...

Burlington

Operations/Service Manager II

Gainesville, FL

$21.05 - $28.05/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Burlington

Operations/Service Manager III

Lauderhill, FL · On-site

$22.60 - $30.15/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

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Customer Service Operations Manager information

See Florida salary details

$33.3K

$92.4K

$101.3K

How much do customer service operations manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer service operations manager in Florida is $92,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,100.00 and $100,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They develop policies, analyze performance metrics, and coordinate with other departments to improve service quality, often using tools like CRM software. Strong leadership, communication skills, and experience in customer service are essential for this role.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

How much should an operations manager get paid?

The salary for a Customer Service Operations Manager typically ranges from $60,000 to $110,000 annually, depending on experience, location, and company size. Factors such as industry certifications, leadership skills, and familiarity with customer service tools can influence compensation levels.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower salaries, while experienced managers in larger organizations can earn significantly more. Salary also depends on industry, certifications, and the complexity of operations managed.
What are the most commonly searched types of Customer Service Operations jobs in Florida? The most popular types of Customer Service Operations jobs in Florida are:
What cities in Florida are hiring for Customer Service Operations Manager jobs? Cities in Florida with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Service Operations Manager

Service Operations Manager

Asbury Automotive Group

Fort Myers, FL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Asbury Automotive rating

6.1

Company rating: 6.1 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

97th of 145 rated car dealerships

Job description

Company Description

Asbury Automotive Group, the 5th largest public automotive retailer in the country is currently looking for an Automotive Operations Manager for their third Qauto retail location in Fort Myers, FL!

We are a Fortune 500 company with over 28 brands that has shown solid sales growth and exceptional customer satisfaction. The right candidate will have leadership skills and oversee the successful operation of the retail service and reconditioning departments of the dealership.

Job Description

The Service Operations Manager is responsible for the corporate management, direction and coordination of Qauto's service operations and activities in order to optimize sales, cost controls and other operational and administrative goals and objectives. The operation manager will also formulate and recommend policies and programs which guide the organization in maintaining and improving its competitive position and the profitability of the operation.

Job Requirements

Responsibilities

  • Manage and oversee activities of the operations departments
  • Work with vendors to develop and maintain positive business relationships
  • Motivate and inspire Managers and Associates under their direction and departments to deliver high quality results (products and services
  • Develop Managers and Associates for growth with the company
  • Manage and maintain the upkeep and procurement of the equipment needed for the dealerships
  • Evaluate plans and proposals related to effective values, policy limitations, cost of program and administration and recommend such changes as to improve quality, reduce costs or otherwise bring proposals in line.
  • Work closely with marketing team to create effective marketing campaigns.
  • May be required to travel nights and weekends to attend stores, seminars, training sessions, etc. and prepare detailed reports for all events.

Qualifications

  • Demonstrated leadership abilities & solid supervisory experience
  • Proven track record in the automotive industry as a retail service and/or reconditioning manager
  • Minimum of 5 years of experience with emphasis on automotive operations (Service Manager, ASM or Master Technician)
  • Excellent communication skills
  • Ability to write reports, business correspondence, and procedure manuals.
Qualifications

Full-Time Benefits

  • Medical, Dental and Vision Insurance Available
  • 401K Retirement
  • Flexible Medical Spending Accounts
  • Supplemental Life Insurance
  • Short Term and Long Term Disability Packages
  • Paid Vacation Time Off After 90 Days
  • Paid Training

If you have experience in any of the following apply now! Automotive, CEO, Director, Operations, Automotive Management, Service Manager, Regional Sales Manager, VP, President, Vice President, Preowned, Retail, Sales Management, Process Management, Auto Business, Consultant, Retail, Accounts Executive, Brand Representative, Auto Business, Service Advisor.

Apply Here: http://www.Click2Apply.net/4rcj4g9

Additional Information

What Asbury Automotive employees say

Pay

Benefits

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About Asbury Automotive

Sourced by ZipRecruiter

Asbury Automotive Group, based in Duluth, GA, US, is an eminent player in the automotive industry. Founded in 1995, it has evolved into one of the largest automotive retail and service companies in the US as featured on their website, asburyauto.com. Specializing in automotive dealership and related services, the company’s product line ranges across an extensive array of new and used vehicles, offering vehicle financing and insurance, as well as parts and service. Their mission is centered on enhancing the car ownership experience through a strategic blend of best-in-class results, operational excellence, and superior customer satisfaction.

Industry

Automobile dealers

Company size

10,000+ Employees

Headquarters location

Duluth, GA, US

Year founded

1995

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