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Customer Service Operations Manager Jobs in Florida

Hertz

Customer Operations Manager

Jacksonville, FL

$55K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Hertz

Customer Operations Manager

Jacksonville, FL · On-site

$55K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

DuraServ Corp

Operations Manager

Tampa, FL · On-site

Operations Manager JOB SUMMARY Operations Managers are responsible for the performance of the ... Utilizes strong customer service skills to maintain positive relationships with both internal team ...

Grupo Eulen

Operations Manager

Miami, FL · On-site

The Operations Manager serves as a visible leader on the floor, ensuring operational excellence ... Ensure all frontline team members are trained on customer service standards, airline and airport ...

Hertz

Customer Operations Manager 40044

Jacksonville, FL · On-site

$55K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

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Customer Service Operations Manager information

See Florida salary details

$33.3K

$92.4K

$101.3K

How much do customer service operations manager jobs pay per year?

As of May 31, 2026, the average yearly pay for customer service operations manager in Florida is $92,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,100.00 and $100,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is a Customer Service Operations Manager?

A Customer Service Operations Manager is responsible for overseeing the daily operations of a company's customer service department. Their main duties include managing customer service teams, improving processes to enhance customer satisfaction, and ensuring that service standards are met. They analyze performance metrics, implement training programs, and work to resolve escalated customer issues. This role often involves collaborating with other departments to streamline operations and support business goals.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are the most commonly searched types of Customer Service Operations jobs in Florida? The most popular types of Customer Service Operations jobs in Florida are:
What cities in Florida are hiring for Customer Service Operations Manager jobs? Cities in Florida with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Florida as of May 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $92,423 per year, or $44.4 per hour.
Service Operations Manager

Service Operations Manager

Asbury Automotive Group

Fort Myers, FL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Asbury Automotive rating

6.0

Company rating: 6.0 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

102nd of 138 rated car dealerships

Job description

Company Description

Asbury Automotive Group, the 5th largest public automotive retailer in the country is currently looking for an Automotive Operations Manager for their third Qauto retail location in Fort Myers, FL!

We are a Fortune 500 company with over 28 brands that has shown solid sales growth and exceptional customer satisfaction. The right candidate will have leadership skills and oversee the successful operation of the retail service and reconditioning departments of the dealership.

Job Description

The Service Operations Manager is responsible for the corporate management, direction and coordination of Qauto's service operations and activities in order to optimize sales, cost controls and other operational and administrative goals and objectives. The operation manager will also formulate and recommend policies and programs which guide the organization in maintaining and improving its competitive position and the profitability of the operation.

Job Requirements

Responsibilities

  • Manage and oversee activities of the operations departments
  • Work with vendors to develop and maintain positive business relationships
  • Motivate and inspire Managers and Associates under their direction and departments to deliver high quality results (products and services
  • Develop Managers and Associates for growth with the company
  • Manage and maintain the upkeep and procurement of the equipment needed for the dealerships
  • Evaluate plans and proposals related to effective values, policy limitations, cost of program and administration and recommend such changes as to improve quality, reduce costs or otherwise bring proposals in line.
  • Work closely with marketing team to create effective marketing campaigns.
  • May be required to travel nights and weekends to attend stores, seminars, training sessions, etc. and prepare detailed reports for all events.

Qualifications

  • Demonstrated leadership abilities & solid supervisory experience
  • Proven track record in the automotive industry as a retail service and/or reconditioning manager
  • Minimum of 5 years of experience with emphasis on automotive operations (Service Manager, ASM or Master Technician)
  • Excellent communication skills
  • Ability to write reports, business correspondence, and procedure manuals.
Qualifications

Full-Time Benefits

  • Medical, Dental and Vision Insurance Available
  • 401K Retirement
  • Flexible Medical Spending Accounts
  • Supplemental Life Insurance
  • Short Term and Long Term Disability Packages
  • Paid Vacation Time Off After 90 Days
  • Paid Training

If you have experience in any of the following apply now! Automotive, CEO, Director, Operations, Automotive Management, Service Manager, Regional Sales Manager, VP, President, Vice President, Preowned, Retail, Sales Management, Process Management, Auto Business, Consultant, Retail, Accounts Executive, Brand Representative, Auto Business, Service Advisor.

Apply Here: http://www.Click2Apply.net/4rcj4g9

Additional Information

What Asbury Automotive employees say

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Benefits

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About Asbury Automotive

Sourced by ZipRecruiter

Asbury Automotive Group, based in Duluth, GA, US, is an eminent player in the automotive industry. Founded in 1995, it has evolved into one of the largest automotive retail and service companies in the US as featured on their website, asburyauto.com. Specializing in automotive dealership and related services, the company’s product line ranges across an extensive array of new and used vehicles, offering vehicle financing and insurance, as well as parts and service. Their mission is centered on enhancing the car ownership experience through a strategic blend of best-in-class results, operational excellence, and superior customer satisfaction.

Industry

Automobile dealers

Company size

10,000+ Employees

Headquarters location

Duluth, GA, US

Year founded

1995

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