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Customer Service Operations Manager Jobs in Florida

Chewy

Manager, Customer Service I

Hollywood, FL · On-site

$50K - $60K/yr

We are looking for leaders to join our Customer Service Operations Team who are passionate not only about our customers, but about our people. We are looking for a Team Manager, to provide proactive ...

Burlington

0251- Operations/Service Manager III

Chester, MA · On-site

$23.10 - $32.55/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

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Customer Service Operations Manager information

See Florida salary details

$33.3K

$92.4K

$101.3K

How much do customer service operations manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer service operations manager in Florida is $92,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,100.00 and $100,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Florida?

The most popular types of Customer Service Operations jobs in Florida are:

What cities in Florida are hiring for Customer Service Operations Manager jobs?

Cities in Florida with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $92,423 per year, or $44.4 per hour.

Service Operations Manager - Tyler Bluff Wind Farm

Orlando, FL • On-site

Siemens Gamesa Renewable Energy, LLC
See more jobs at Siemens Gamesa Renewable Energy, LLCexternal

Full-time

Medical, Retirement, PTO

Re-posted 3 days ago

Job description

  • A Snapshot of Your Day
      • As the Service Operations Manager for the White Cloud/Carroll Area Wind farm, you will provide comprehensive operational leadership to ensure the sites achieve peak performance, safety, and profitability. This role is pivotal in directing all site activities, from strategic planning to daily execution, driving a culture of excellence and continuous improvement across the technical and support teams.
      How You'll Make an Impact
      • Oversee strategic planning and execution of wind farm operations to maximize availability, production, and cost-effectiveness.
      • Monitor and analyze Key Performance Indicators (KPIs) for operational, financial, and safety performance.
      • Ensure the team is equipped and trained to maintain an incident and injury-free work environment.
      • Lead, mentor, and develop a team of site technicians and support staff, fostering a collaborative and high-performance culture.
      • Manage team schedules, performance evaluations, and professional development plans.
      • Promote open communication and maintain a visible leadership presence on site.
      • Serve as the primary point of contact for the customer, managing relationships to ensure satisfaction and long-term partnership.
      • Manage the site's budget and Profit & Loss (P&L) statement to achieve commercial targets.
      • Ensure service obligations are delivered in accordance with contractual agreements.
      What You Bring
      • Minimum 5-7 years of experience of renewable operations experience
      • Ability to influence through effective verbal and written communication skills; clearly and succinctly conveys information and ideas to individuals and groups;
      • Good problem solving and decision-making skills.
      • Leader, self-starter
      • Must be able to travel both domestically and internationally.
      • Must be able to speak English

      Who is Siemens Gamesa?
      Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are constantly seeking individuals to join our team and support our focus on energy transformation.
      Rewards
      • Career growth and development opportunities
      • Supportive work culture
      • Company paid Health and wellness benefits
      • Paid Time Off and paid holidays
      • 401K savings plan with company match
      • Family building benefits
      • Parental leave

Equal Employment Opportunity Statement
Siemens Energy and Siemens Gamesa Renewable Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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