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Customer Service Operations Manager Jobs in Boca Raton, FL

Burlington

Operations Service Manager

Sunrise, FL · On-site

$26.15 - $34.85/hr

Position Overview As an Operations Manager, you'll be responsible for ensuring that associates are delivering excellent customer service and a high degree of professionalism, managing Back of the ...

Burlington

Operations/Service Manager II

Davie, FL · On-site

$21.05 - $28.05/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

CVS Health

Operations Manager

Wilton Manors, FL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

West Palm Beach, FL

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Davie, FL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Boca Raton, FL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Kone AB

Service Operations Coordinator

Miramar, FL · On-site

Job Duties As our Service Operations Coordinator , you willprovide specialized support to the ... customers to schedule planned repairs. The role interacts with General Manager, Salespeople ...

CVS Health

Operations Manager

West Palm Beach, FL · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

EōS Fitness

Operations Manager

Coral Springs, FL · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Boynton Beach, FL · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Boca Raton, FL

Customer Service Operations Manager information

See Boca Raton, FL salary details

$42.2K

$117.4K

$128.6K

How much do customer service operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer service operations manager in Boca Raton, FL is $117,366.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,200.00 and $127,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What cities near Boca Raton, FL are hiring for Customer Service Operations Manager jobs? Cities near Boca Raton, FL with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $117,366 per year, or $56.4 per hour.

Customer Service/Operations/Dispatch

Good Greek Moving & Storage

West Palm Beach, FL • On-site

$16.75 - $20.75/hr

Full-time

Re-posted 22 days ago

Job description

Are you looking for an innovative, fast paced and rewarding opportunity to expand your career?

If so, LOOK no further! Good Greek Moving & Storage is expanding its team of professionals. Known in the marketplace as an industry leader in the moving community, Good Greek is a total relocation expert offering, storage, trash removal, auto transport, realty services and premier concierge services. The Dispatch Coordinator is an essential and multifaceted role in our organization’s operations. They will work with our professional moving crews, compliance personnel and customers. Become a key member of the Good Greek thriving team of professionals.
We are seeking innovative, forward thinking, and tenacious individual to work with our leadership team, existing and prospective clients, and our partners. To be successful in this role you will need to be highly organized, socially confident, exude excellent customer service skills and must be able to multitask. An outstanding candidate should be able to keep all facets of an office running smoothly and ensure all operational responsibilities are being fulfilled. While ensuring compliance with regulations.

Good Greek is a Leader in the industry offering extremely competitive compensation and benefits! APPLY TO LEARN MORE

Key Skills/Qualifications

  • Detailed orientated
  • Skilled in documenting Important Data
  • Precise data entry
  • Strong Phone Skills
  • Listening and verbal communications
  • Astute, high energy and dependable
  • Proficient in reporting
  • Strong ability to multitask
  • Ability to work effectively under pressure
  • Must have 1-3 years Operations/Dispatch experience
  • Bilingual a plus!!!

Core Responsibilities

  • Planning and coordinating jobs
  • Setting schedules
  • Maintaining driver helper relationships
  • Ensuring adequate capacity for job coverage
  • Answering the telephone and making follow-up calls.
  • CRM data entry/software data management
  • Fielding Customer Service Inquires
  • Provide ETA updates in company software and make relevant notes in shipment notes
  • Monitor drivers and ensure that they are following DOT regulations-and document/report violations of regulations
  • Communicate with customer and with customer service on driver s schedule
  • Log and track driver locations and activities

Job Type:

  • Full Time
  • Salaried Position

Salary and Benefits:

  • Competitive Benefit Package Available

Paid Training

*Good Greek and our affiliates are equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.