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Customer Service Operations Manager Jobs in Boca Raton, FL

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Operations Manager

Delray Beach, FL · On-site

To be successful as a operations manager you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with ...

PhotoDrone.com®

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operations manager

Fort Lauderdale, FL · On-site

$75K - $125K/yr

Operations Manager - Startup Leadership Opportunity PhotoDrone.com ® - Fort Lauderdale, Florida ... Coordinate customer service and scheduling operations. * Recruit, onboard, and support independent ...

PhotoDrone.com®

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operations manager

Fort Lauderdale, FL · On-site

$75K - $125K/yr

Operations Manager - Startup Leadership Opportunity PhotoDrone.com ® - Fort Lauderdale, Florida ... Coordinate customer service and scheduling operations. * Recruit, onboard, and support independent ...

Waste Management

Operations Manager

Pompano Beach, FL · On-site

Operations Manager / Transportation Manager We are seeking an experienced Operations Manager or ... Visits customers and customer sites to evaluate and resolve safety issues, seeking service ...

BrightView

Operations Manager

Dania Beach, FL · On-site

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

BrightView

Operations Manager

Sunrise, FL · On-site

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

BrightView

Operations Manager

Sunrise, FL · On-site

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

BrightView

Operations Manager

Boynton Beach, FL · On-site

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

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Showing results 21-40

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Boca Raton, FL

Customer Service Operations Manager information

See Boca Raton, FL salary details

$42.2K

$117.4K

$128.6K

How much do customer service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer service operations manager in Boca Raton, FL is $117,366.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,200.00 and $127,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What cities near Boca Raton, FL are hiring for Customer Service Operations Manager jobs? Cities near Boca Raton, FL with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $117,366 per year, or $56.4 per hour.

LS - Operations Manager

Atlantic Aviation

Boca Raton, FL

Full-time

Re-posted 24 days ago

Atlantic Aviation rating

7.3

Company rating: 7.3 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

28th of 65 rated aviation services

Job description

Did you ever want to work in aviation but didn’t know how to break into the industry?  Do you like working in a fast-paced environment, often outdoors, around some of the most incredible professionals in the industry?  Did you ever wish that you could work for a company where you could grow your career?  If so, Atlantic Aviation just may be the employer for you!
Headquartered in Plano, Texas, Atlantic Aviation welcomes customers at more than 100 fixed base operator (FBO) locations – from the Hawaiian Islands to Caribbean islands and all points in between throughout the US. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling and line services, hangar and ramp storage, modern executive terminals for passengers and crews, and much more. We are firmly committed to diversity, equity, and inclusion throughout our network and aspire to be the employer of choice in our dynamic segment of aviation. We invest in enhancements to our safety, service, technology, and strategic infrastructure in order to provide more choices, improved experiences, and better value for customers. Atlantic Aviation intends to lead the way to a more sustainable future for business and general aviation. Atlantic Aviation is “local everywhere” - providing a safe, friendly, and familiar experience across North America. To learn more about Atlantic Aviation or to make a reservation at any of our 100+ FBOs, visit AtlanticAviation.com.
Websitehttp://www.AtlanticAviation.comResponsibilitiesWe are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as an Operations Manager.  The Operations Manager will be responsible for the safety, productivity, service levels and overall operational efficiency of the FBO Line Department.  These responsibilities will also include some oversight of the Customer Service Department with emphasis on the coordination and effective communication between that department and the Line Department.   General duties include (but are not limited to):
  • Directly manages all FBO Line Supervisors, CSR Supervisors and indirectly other various operational employees.
  • Develop and maintain site practices and procedures that contribute to a safe, profitable, positive and enjoyable work environment.
  • Ensure that departments and personnel have adequate resources and inventory to maintain safe and efficient operations, while facilitating a high level of customer service.
  • Ensure that all employees are properly trained with appropriate documentation to evidence such training as recommended in NATA’s “Safety First” procedures.  
  • Is an expert in policies and tools employed by the company and ensures location compliance with all current operational and safety requirements and company standard operating procedures (SOP).
  • Manages and ensures that all service operations are consistently conducted in accordance with policies and procedures
  • Manages personnel, equipment and resources to ensure appropriate scheduling and cost control.
  • Maintains a working knowledge of specific aircraft refueling instructions, ground marshalling, turning, loading and unloading.
  • Manages ground service, fueling and hangar equipment/supplies to ensure all are in a safe working manner
  • Conduct regular performance reviews of direct reports, while counseling, motivating and disciplining them as appropriate.
  • Organize periodic departmental meetings and design other communication flows between staff and management.
  • Coordinate facility maintenance and improvement initiatives.
  • Initiate emergency and incident response procedures as required. 
Required Skills
  • Bachelor’s degree in related field, or equivalent combination of training and experience.
  • Valid state driver’s license and at least 18 years of age.
  • NATA Certification.
  • At least ten (10) years of progressive experience in FBO Management, the airline industry or the equivalent in an aviation related field.  Demonstrated ramp operations and management capability.
  • Aptitude in supervising and developing staff.
  • Good communication skills, both written and oral.
  • Consistently demonstrated good organizational and leadership skills.
  • Participation in Atlantic Leadership Training.
  • Basic proficiency in Microsoft Office applications including Word, Excel and Outlook.
  • Customer relations skills required.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is exposed to wet and/or humid conditions including extreme heat and cold; high, precarious places; outside weather conditions and vibration; chemicals including aviation fuels, oils and lavatory fluid.  The noise level in the work environment is usually loud.
We are proud to be an EEO/Females/Minorities/Veterans/Disabled employer
We maintain a drug-free workplace and perform pre-employment substance testing
Qualified applications with criminal history will be considered for employment

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