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Customer Service Operations Manager Jobs (NOW HIRING)

Schindler Group

Service Operations Manager

Miami, FL · On-site

Join us as a Service Operations Manager Your main responsibilities The Service Operations Manager ... This work is to be fulfilled in a manner which achieves customer satisfaction as well as the ...

Albertsons

Service Operations Manager

Wichita Falls, TX · On-site

As a Department Manager, you are a cut above the rest, ensuring the day-to-day operations and sales ... A history of ensuring your customers have a seamless shopping experience. * You use your time and ...

PeopleShare

Customer Service Operations

Green Lane, PA

$21/hr

Create and manage purchase orders, ensuring accurate and timely processing. * Use our internal system to log all customer interactions and track service tickets. * Work cross-functionally with other ...

Transitions Wealth Advisors

Be Seen First

Client Service Operations Manager

San Jose, CA · On-site

$90K - $120K/yr

Maintain CRM integrity by consistently updating and managing client records in Redtail * Oversee ... service experience, with a demonstrated track record in operations * Minimum 5 years of direct ...

Coryer Staffing

Operations Manager

Gloversville, NY · On-site

$70K/yr

Operations Manager 📍 Gloversville, NY 💰 Salary: Up to $70,000+ About the Opportunity: A well ... This leadership role is responsible for supporting field service operations, customer service ...

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Customer Service Operations Manager information

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$44.5K

$123.7K

$135.5K

How much do customer service operations manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for customer service operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve service quality and customer satisfaction. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

How much should an operations manager get paid?

The salary for a Customer Service Operations Manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Factors such as team size, company size, and required skills like process improvement or CRM tools can influence compensation levels.

What is the highest paying job in customer service?

The highest paying roles in customer service often include Customer Service Director, Customer Experience Executive, or Customer Service Operations Manager in large organizations, with salaries reaching six figures. These positions typically require extensive experience, leadership skills, and knowledge of customer management tools and strategies.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower starting salaries, while experienced managers in larger organizations can earn significantly more.
What cities are hiring for Customer Service Operations Manager jobs? Cities with the most Customer Service Operations Manager job openings:
What are the most commonly searched types of Customer Service Operations jobs? The most popular types of Customer Service Operations jobs are:
What states have the most Customer Service Operations Manager jobs? States with the most job openings for Customer Service Operations Manager jobs include:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.
Service Operations Manager

Service Operations Manager

Nielson Construction

Harrisburg, SD

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Description

Nielson is looking for a Service Operations Manager to join our team! This role will build and manage the systems, processes, teams, and vendor relationships necessary to support company-owned properties and enhancement opportunities. The Service Operations Manager will manage a combination of in-house technicians, flexible labor resources, and subcontractor partners to efficiently complete the maintenance, repair, turnover, and enhancement work to properties.


About Nielson Construction

For over 20 years, Nielson Construction has been a leader in the residential construction industry. Whether you're a new homeowner, a growing family, or a retiree looking for the perfect home, we'll help you find your happy place. Nielson Construction is located in Harrisburg, South Dakota.


Why Nielson Construction?

  • Competitive pay that rewards excellent performance.
  • Medical, Dental, and Vision Insurances are free for employee level coverage!
  • Paid Time Off, including Paid Weather Days and Paid Holidays
  • 401(k) with a match of up to 5%
  • Free Long-Term Disability Insurance and $50,000 Life Insurance Policy
  • Employee Assistance Program

Job Responsibilities:

  • Lead and oversee maintenance and repair activities for Nielson Properties.
  • Act as the primary point of coordination for maintenance operations and service execution.
  • Develop and manage a structured enhancement program for completed homes. Enhancements may include garage floor coatings, heaters, closet systems, smart home installations, patio improvements, and more.
  • Build and lead a flexible service workforce capable of supporting maintenance and enhancement activities.
  • Build a reliable network of specialty service providers capable of supporting department growth.
  • Design and implement the operational systems and processes necessary to support an efficient and scalable service department.
  • Other duties as assigned.

Requirements

  • A valid driver license is required.
  • Experience in property maintenance management, residential construction or remodeling, and vendor or subcontractor management is preferred.
  • Strong organizational and planning skills.
  • Excellent communication abilities.
  • Ability to manage multiple projects simultaneously.
  • Must have a customer service mindset.

Apply