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Customer Service Operations Manager Jobs (NOW HIRING)

Life Fitness

Service Operations Manager

Rosemont, IL · On-site

Oversee dispatch, scheduling, service coordination, and customer support activities. * Develop and implement operational processes that improve efficiency and service delivery and manage costs.

LVT

Service Operations Manager

American Fork, UT

... Customer Experience teams to deliver a world-class experience. Reporting to the Sr. Director of ... Service Operations Manager serves as a strategic partner and the analytical engine of the post ...

New

Albertsons

Service Operations Manager

Hurst, TX · On-site

Position Summary The Service Operations Manager leads front-end operations and service departments ... Champion a customer-first culture and ensure every customer receives exceptional service * Resolve ...

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111.80K - $112.30K/yr

Position is Customer's first point of contact for all Xerox inquiries or escalations. Works closely with the Xerox Operations management team and Xerox customers to support the day-to-day activities ...

BMH EQUIPMENT

Service Manager

Fresno, CA · On-site

$80K - $85K/yr

Maintain strong customer communication and service experience * Coordinate with Parts, Rental, Sales, Warranty, and Training teams * Manage departmental expenses and operational efficiency * Work ...

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Customer Service Operations Manager information

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$44.5K

$123.7K

$135.5K

How much do customer service operations manager jobs pay per year?

As of May 31, 2026, the average yearly pay for customer service operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is a Customer Service Operations Manager?

A Customer Service Operations Manager is responsible for overseeing the daily operations of a company's customer service department. Their main duties include managing customer service teams, improving processes to enhance customer satisfaction, and ensuring that service standards are met. They analyze performance metrics, implement training programs, and work to resolve escalated customer issues. This role often involves collaborating with other departments to streamline operations and support business goals.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What cities are hiring for Customer Service Operations Manager jobs? Cities with the most Customer Service Operations Manager job openings:
What are the most commonly searched types of Customer Service Operations jobs? The most popular types of Customer Service Operations jobs are:
What states have the most Customer Service Operations Manager jobs? States with the most job openings for Customer Service Operations Manager jobs include:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.
Customer Service & Operations Manager

Customer Service & Operations Manager

Penn Technical Staffing

Macungie, PA

$130.50K/yr

Contractor

Posted 4 days ago

Job description

A full service contract manufacturer, located in Macungie, PA, specializing in Printed Circuit Board and Electro-mechanical assembly is seeking a Customer Service & Operations Manager to join their team.  This person will be the primary liaison between key OEM customers and internal manufacturing teams.  This role combines customer account management with operation management to ensure on-time delivery, quality, performance, and overall customer satisfaction in a fast-paced electronics manufacturing environment. The ideal candidate is a proactive leader who understands electronics manufacturing operational needs and can balance customer expectations with production realities, driving performance and long-term partnerships. Duties include:  Manage key customer accounts from RFQ through delivery; Lead contract reviews, forecasts and order management; Coordinate with production, planning, purchasing, engineering and quality teams; Oversee on-time delivery (OTD), backlog and capacity alignment;  Job Requirements: 5+ year's prior experience in electro-mechanical/contract manufacturing (PCBA preferred); Understanding of ERP/MRP systems, purchasing and production planning; Knowledge of ISO 9001 and IPC standards preferred.  


Education:Employment Type: CONTRACTOR
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About Penn Technical Staffing

Sourced by ZipRecruiter

Penn Technical Staffing was founded in 2005, with a vision to create a different kind of staffing company-one that would embrace new technology, strive for operational excellence and deliver superior service to our customers. Since we opened, we have seen outstanding growth and developed a recruiting team that is professional, motivated and well trained on the most effective ways to recruit and retain top-notch individuals. We believe that people and the positive relationships that we build with them are the keys to our future success.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Landenberg, PA, US

Year founded

2005

Social media

Twitter

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