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Customer Service Operations Manager Jobs (NOW HIRING)

Life Fitness

Service Operations Manager

Rosemont, IL · On-site

Oversee dispatch, scheduling, service coordination, and customer support activities. * Develop and implement operational processes that improve efficiency and service delivery and manage costs.

Laundrylux

Service Operations Manager

Inwood, NY

Service Operations Manager What we are looking for: As the Service Operations Manager, you will ... Customer Communication: * Communicate directly with customers to ensure a positive customer ...

Stark Tech

Service Operations Manager

Falconer, NY · On-site

$93K - $155K/yr

Job Requirements The Service Operations Manager must have the ability to ensure high-level customer satisfaction and company profitability through customer consultation, technician leadership ...

Aramark

Food Service Operations Manager

Temple, TX

Aramark Healthcare+ is seeking a Food Service Operations Manager to join their team at Baylor Scott ... Maintain a safe and healthy environment for clients, customers and employees * Follow all ...

Cardinal Health

$18.70/hr

What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for ... Manages customer account activity including but are not limited to; customer order fulfillment ...

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Customer Service Operations Manager information

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$44.5K

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$135.5K

How much do customer service operations manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for customer service operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
More about Customer Service Operations Manager jobs
What cities are hiring for Customer Service Operations Manager jobs? Cities with the most Customer Service Operations Manager job openings:
What are the most commonly searched types of Customer Service Operations jobs? The most popular types of Customer Service Operations jobs are:
What states have the most Customer Service Operations Manager jobs? States with the most job openings for Customer Service Operations Manager jobs include:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Customer Service - Operations Manager, Customer Experience

GAT Airline Ground Support

Dallas, TX • On-site

$65K/yr

Full-time

Re-posted 20 days ago

GAT Airline Ground Support rating

3.9

Company rating: 3.9 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

62nd of 63 rated aviation services

Job description

GAT is seeking a highly motivated individual, a self-starter and team player, with a strong drive for results and continual improvement to join its team of aviation professionals . In joining our team, you will enjoy a competitive salary, great benefits, and a creative and energetic work environment.
Classification: Full Time, Non-Exempt
Job Summary:
Operations Manager Positions have the responsibility for establishing safety policies, procedures and working conditions that affect the employee on the job. Responsible for immediate work environment as well as the actions of all persons who report to them. Must communicate all safety policies and procedures within their operation. Direct and coordinate activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. The operations manager must consistently display a professional and positive image.
Job Duties
  • Operations Managers must be able to conduct monthly safety meetings for all employees (without exception).
  • Must be able to conduct flight audits, station audits and "at risk" behavior audits.
  • Participate in monthly company safety conference calls.
  • Able to communicate and instill safety awareness in all employees including new hires. Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes.
  • Oversee recruiting and placement efforts to ensure staffing levels meet requirements and exercise best possible effort to follow any instructions provided by Customer or their designee regarding standards, procedures and practices.
  • Ensure compliance with all regulatory agencies including FAA, OSHA, EPA, US Dept. of Labor and EEOC.
  • Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary.
  • Oversee any disciplinary action resulting or potentially leading to termination in order to ensure proper documentation and consistent application of policies.
  • Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards.
  • Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.
  • Monitor impact of operational irregularities on such costs and ensure out of scope is documented and approved accordingly.
  • Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanic for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required.
  • Observe and ensure full compliance of uniform and appearance guidelines and inspect facility daily including supply rooms, storage rooms, storage, break rooms and office areas.
  • Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay change notices, employee evaluations, work orders, or any other local reporting medium.
  • Investigate all service failures including chargeable delays, baggage/cargo/mail mishandling.
  • Administer station operational plans such as deicing, FOD, safety, winter operation and baggage plans.
  • Complete personnel evaluations on supervisors, administrative assistants and GSE mechanics. Liaise with all customer service, airport, USPS and our customer.
  • Respond to and/or investigate concerns reported by customer's supervisory personnel.
  • Perform routine visits to the various authorities to discuss issues and concerns. Attend all local airport tenant, security and safety meetings.
  • Other duties as assigned

Requirements
  • Strong understanding of Airline Customer Service Operation
  • Must be at least 18 years of age and possess basic computer experience (6 months+) and type at least 35 words per minute.
  • 4 year college degree in relevant field strongly preferred or equivalent experience
  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
  • Ability to read, fluently speak, and understand the English language.
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
  • Must be free of disqualifying crimes and able to pass a pre-employment drug test.
  • Must have reliable transportation and able to work weekends, holidays, and days off.
  • Other duties as assigned

GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.GAT Airline Ground Support is a drug-free workplace and conducts a random drug test.Employment with GAT Airline Ground Support is contingent upon a clear driving record, 10-year criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.

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