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Customer Service Operations Manager Jobs in California

Hertz

Service Operations Manager

Mountain View, CA · On-site

$90K - $120K/yr

The Service Operations Manager leads all maintenance and technical operations for Oro Mobility's autonomous vehicle fleet. This role is responsible for ensuring vehicles are maintained to Uber Fleet ...

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site +1

Customer Service & Operational Management * Direct all customer service functions including order processing, customer inquiries, web-based support, sample requests, and sales support activities.

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site

Customer Service & Operational Management * Direct all customer service functions including order processing, customer inquiries, web-based support, sample requests, and sales support activities.

Hertz

Customer Operations Manager

San Francisco, CA · On-site

$70K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Hertz

Customer Operations Manager

Fresno, CA · On-site

$70K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Rivian

Service Operations Supervisor

Milpitas, CA · On-site

Role Summary As a Service Operations Supervisor, you are at the center of the Rivian service ... Strong proficiency with digital tools, including Customer Relationship Management (CRM) and ...

Rivian

Service Operations Supervisor

Milpitas, CA

Role Summary As a Service Operations Supervisor, you are at the center of the Rivian service ... Strong proficiency with digital tools, including Customer Relationship Management (CRM) and ...

Rivian

Service Operations Supervisor

El Segundo, CA · On-site

Role Summary As a Service Operations Supervisor, you are at the center of the Rivian service ... Strong proficiency with digital tools, including Customer Relationship Management (CRM) and ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in California

Customer Service Operations Manager information

See California salary details

$43.9K

$122.1K

$133.7K

How much do customer service operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer service operations manager in California is $122,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,200.00 and $132,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What are the most commonly searched types of Customer Service Operations jobs in California? The most popular types of Customer Service Operations jobs in California are:
What cities in California are hiring for Customer Service Operations Manager jobs? Cities in California with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $122,058 per year, or $58.7 per hour.

Service Operations Manager

Hertz

Mountain View, CA • On-site

$90K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Hertz rating

6.2

Company rating: 6.2 out of 10

Based on 196 frontline employees who took The Breakroom Quiz

141st of 171 rated vehicle equipment hire

Job description

A Day in Life: 
The Service Operations Manager leads all maintenance and technical operations for Oro Mobility's autonomous vehicle fleet. This role is responsible for ensuring vehicles are maintained to Uber Fleet Operations Standards and OEM technical specifications, maximizing vehicle availability, uptime, and trip readiness across a 24/7 operation. 
Reporting to the Market Manager (General Manager), this position leads a team of service supervisors, technicians, parts staff, and shop operations personnel. The role requires deep automotive and EV technical expertise, strong people leadership, and the ability to operate a high performance maintenance organization supporting cutting edge autonomous vehicle technology. This is a critical role ensuring fleet reliability and operational success. 
What You'll Do: 
  • Lead all technical operations including preventive maintenance, diagnostics, repairs, and parts management for an autonomous EV fleet. 
  • Manage and develop, Service Operations Supervisors, Technicians (L2/L3), Parts Manager, and Materials Coordinators supporting 24/7 coverage. 
  • Ensure maintenance execution meets Uber Fleet Operations Standards for vehicle availability, uptime, quality, and safety. 
  • Oversee preventive maintenance schedules, work order prioritization, repair turnaround times, and quality control processes. 
  • Partner with Nuro, Lucid, and OEM technical teams on escalations, diagnostics, training, tooling, and technical support. 
  • Own parts inventory strategy, vendor relationships, and supply chain coordination through the Parts Manager. 
  • Drive continuous improvement in maintenance efficiency, first time fix rates, mean time to repair (MTTR), and cost per repair. 
  • Ensure all technicians are trained, certified, and maintain compliance with Uber Fleet Ops Standards and OEM technical requirements. 
  • Manage maintenance tooling, equipment, diagnostic systems, shop infrastructure, and facility readiness. 
  • Ensure compliance with all safety, environmental, regulatory, and quality requirements. 
  • Lead root cause analysis, corrective action planning, and technical issue resolution for recurring problems. 
  • Support launch readiness activities, scaling plans, and operational performance reviews. 

What We're Looking For: 
  • 7+ years of experience in automotive service management, fleet maintenance, or technical operations; experience with electric vehicles or autonomous vehicle systems strongly preferred. 
  • 3+ years of people management experience leading technicians, supervisors, and technical operations in a high volume or 24/7 environment. 
  • ASE Master Technician certification or equivalent technical credentials preferred. 
  • Bachelor's degree in Automotive Technology, Engineering, Business, or related field preferred (or equivalent experience). 
  • Deep technical knowledge of automotive diagnostics, electrical systems, EV powertrains, ADAS, sensors, and vehicle networks. 
  • Proven ability to manage complex maintenance operations, technical partnerships, and cross functional collaboration. 
  • Strong understanding of maintenance KPIs, quality systems, and operational performance management. 
  • Excellent leadership, communication, problem solving, and decision making skills. 
  • Ability to work in fast paced, evolving, and highly technical environments. 
  • Ability to work flexible hours, including evenings and weekends as needed to support 24/7 operations. 
  • Valid California driver's license required. 
 
What You'll Get: 
  • The starting salary range for this role is $90,000–$120,000 annually, commensurate with experience. 
  • Reimbursement for Travel Expenses (as applicable, per Company policy guidelines) 
  • Paid Time Off / Vacation / Paid observed Holidays (Accruals start at 1.25 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays) 
  • Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to: 
  • Up to 40% off the base rate of any standard Hertz Rental. 
  • Medical, Dental & Vision plan options. 
  • Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you). 
  • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute. 
  • Paid Parental Leave & Adoption Assistance. 
  • Employee Assistance Program for employees & family. 
  • Educational Reimbursement & Discounts. 
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness. 
  • Perks & Discounts - Theme Park Tickets, Gym Discounts & more.

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