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Customer Service Operations Manager Jobs in Riverside, CA

Pro Tek Electrical & Lighting

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Electrical Operations Manager

Orange, CA · On-site

$70K - $90K/yr

We are seeking an experienced Operations Manager with a strong electrical industry background to oversee daily operations, scheduling, field productivity, and customer service. Position Summary The ...

Urgent

Pro Tek Electrical & Lighting

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Electrical Operations Manager

Anaheim, CA · Remote

$70K - $90K/yr

We are seeking an experienced Operations Manager with a strong electrical industry background to oversee daily operations, scheduling, field productivity, and customer service. Position Summary The ...

Urgent

Pro Tek Electrical & Lighting

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Electrical Operations Manager

Irvine, CA · On-site

$70K - $90K/yr

We are seeking an experienced Operations Manager with a strong electrical industry background to oversee daily operations, scheduling, field productivity, and customer service. Position Summary The ...

Urgent

Burlington

Operations/Service Manager

Riverside, CA

$24.35 - $32.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

GROUPE SEB

Director of Service Operations

Irvine, CA · On-site

$140K - $185K/yr

... customer experience and Services growth. * Operational Management: Overseeing the day-to-day operations of each department, ensuring efficient workflow, documentation and adherence to Standard ...

GroupeSEB

Director of Service Operations

Irvine, CA · Hybrid

$140K - $185K/yr

... customer experience and Services growth. * Operational Management: Overseeing the day-to-day operations of each department, ensuring efficient workflow, documentation and adherence to Standard ...

EoS Fitness

Operations Manager

Santa Ana, CA

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

MED ONE GROUP

Operations Manager

Corona, CA

$80K - $95K/yr

In this role, you will oversee day-to-day warehouse operations while partnering closely with the Sales team to ensure exceptional customer service and operational excellence. The Operations Manager ...

EoS Fitness

Operations Manager

Moreno Valley, CA

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

Operations Manager

Jurupa Valley, CA

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

Month2Month

Customer Service Manager

Irvine, CA · On-site

Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. Collaborate cross-departmentally, streamlining communication and operations ...

Med-One Capital Funding LLC

Operations Manager

Corona, CA · On-site

$80K - $95K/yr

In this role, you will oversee day-to-day warehouse operations while partnering closely with the Sales team to ensure exceptional customer service and operational excellence. The Operations Manager ...

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Showing results 1-20

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Riverside, CA

Customer Service Operations Manager information

See Riverside, CA salary details

$46.4K

$129K

$141.4K

How much do customer service operations manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer service operations manager in Riverside, CA is $129,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $139,800.00 and $139,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They develop policies, analyze performance metrics, and coordinate with other departments to improve service quality, often using tools like CRM software. Strong leadership, communication skills, and experience in customer service are essential for this role.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

How much should an operations manager get paid?

The salary for a Customer Service Operations Manager typically ranges from $60,000 to $110,000 annually, depending on experience, location, and company size. Factors such as industry certifications, leadership skills, and familiarity with customer service tools can influence compensation levels.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower salaries, while experienced managers in larger organizations can earn significantly more. Salary also depends on industry, certifications, and the complexity of operations managed.
What cities near Riverside, CA are hiring for Customer Service Operations Manager jobs? Cities near Riverside, CA with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Riverside, CA as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $129,029 per year, or $62 per hour.
Electrical Operations Manager

Electrical Operations Manager

Pro Tek Electrical & Lighting

Orange, CA • On-site

Urgent

$70K - $90K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 18 days ago

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Job description

OPERATIONS MANAGER - ELECTRICAL CONTRACTING - Electrical industry experience required

Pro Tek Electrical & Lighting is an established electrical contractor in Southern California that specializes in commercial, HOA, and property management electrical services. Part of our work is to design, estimate, and install illuminating devices every day. We are seeking an experienced Operations Manager with a strong electrical industry background to oversee daily operations, scheduling, field productivity, and customer service.

Position Summary

The Operations Manager will be responsible for coordinating field operations, managing technician schedules, overseeing project workflow, and ensuring exceptional customer service. The ideal candidate has experience in the electrical industry, understands dispatching and scheduling, and is proficient with ServiceTitan or similar field service management software.

Key Responsibilities

  • Manage daily operations of electrical service and project departments.
  • Coordinate and optimize technician schedules using ServiceTitan.
  • Dispatch technicians efficiently to maximize productivity and profitability.
  • Monitor job progress, technician performance, and project timelines.
  • Work closely with customers, property managers, vendors, and field personnel.
  • Review work orders, proposals, and job costing for accuracy.
  • Assist with staffing, hiring, training, and employee development.
  • Ensure compliance with company policies, safety standards, and industry regulations.
  • Analyze operational metrics and implement process improvements.
  • Support business growth through effective planning and resource management.

Qualifications

  • Previous professional management experience in the electrical contracting industry. (Required)
  • Strong understanding of electrical service operations and scheduling.
  • Experience using ServiceTitan is highly preferred.
  • Excellent organizational and time-management skills.
  • Strong leadership and team management abilities.
  • Ability to prioritize multiple projects and service calls simultaneously.
  • Proficiency with Microsoft Office and scheduling software.
  • Excellent communication and customer service skills.

Preferred Experience

  • Electrical contractor, service manager, dispatcher, or operations management background.
  • Experience managing service technicians and project crews.
  • Knowledge of HOA, commercial, and residential electrical operations.
  • Familiarity with estimating, job costing, and performance metrics.

Compensation & Benefits

  • Competitive salary based on experience.
  • Performance bonuses available.
  • Paid vacation and holidays.
  • Opportunities for advancement within a growing company.