Manager Customer Service
Riverside, CA · On-site +1
Customer Service & Operational Management * Direct all customer service functions including order processing, customer inquiries, web-based support, sample requests, and sales support activities.
Manager Customer Service
Riverside, CA · On-site +1
Customer Service & Operational Management * Direct all customer service functions including order processing, customer inquiries, web-based support, sample requests, and sales support activities.
Manager Customer Service
Riverside, CA · On-site
Customer Service & Operational Management * Direct all customer service functions including order processing, customer inquiries, web-based support, sample requests, and sales support activities.
Manager Customer Service
Riverside, CA · On-site
Customer Service & Operational Management * Direct all customer service functions including order processing, customer inquiries, web-based support, sample requests, and sales support activities.
Business-level Mandarin Speaker - Pickup Operations Manager
Eastvale, CA · On-site
$80K - $95K/yr
Manage overall pickup operations and ensure SLA compliance across service regions * Monitor and improve customer pickup timeliness and operational performance * Oversee driver dispatch operations and ...
Quick apply
Business-level Mandarin Speaker - Pickup Operations Manager
Eastvale, CA · On-site
$80K - $95K/yr
Manage overall pickup operations and ensure SLA compliance across service regions * Monitor and improve customer pickup timeliness and operational performance * Oversee driver dispatch operations and ...
Director of Service Operations
Irvine, CA · On-site
$140K - $185K/yr
... customer experience and Services growth. * Operational Management: Overseeing the day-to-day operations of each department, ensuring efficient workflow, documentation and adherence to Standard ...
Director of Service Operations
Irvine, CA · On-site
$140K - $185K/yr
... customer experience and Services growth. * Operational Management: Overseeing the day-to-day operations of each department, ensuring efficient workflow, documentation and adherence to Standard ...
Director of Service Operations
Irvine, CA · Hybrid
$140K - $185K/yr
... customer experience and Services growth. * Operational Management: Overseeing the day-to-day operations of each department, ensuring efficient workflow, documentation and adherence to Standard ...
Director of Service Operations
Irvine, CA · Hybrid
$140K - $185K/yr
... customer experience and Services growth. * Operational Management: Overseeing the day-to-day operations of each department, ensuring efficient workflow, documentation and adherence to Standard ...
Collaborate with team members in the development of training materials and materials for managing ... Collaborate with Customer Service leadership, CSRs, Sales Operations, IT, GHX, hospital customers ...
Collaborate with team members in the development of training materials and materials for managing ... Collaborate with Customer Service leadership, CSRs, Sales Operations, IT, GHX, hospital customers ...
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Operations Manager - Manufacturing Electrical Equipment
Irvine, CA · On-site
$75K - $95K/yr
Experience limited to warehouse operations, logistics, customer service operations, retail ... Manage production teams, supervisors, and manufacturing personnel while fostering a culture of ...
Quick apply
Be Seen First
Operations Manager - Manufacturing Electrical Equipment
Irvine, CA · On-site
$75K - $95K/yr
Experience limited to warehouse operations, logistics, customer service operations, retail ... Manage production teams, supervisors, and manufacturing personnel while fostering a culture of ...
Collaborate with team members in the development of training materials and materials for managing ... Collaborate with Customer Service leadership, CSRs, Sales Operations, IT, GHX, hospital customers ...
Collaborate with team members in the development of training materials and materials for managing ... Collaborate with Customer Service leadership, CSRs, Sales Operations, IT, GHX, hospital customers ...
The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...
The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...
Operations Manager
$80K - $95K/yr
In this role, you will oversee day-to-day warehouse operations while partnering closely with the Sales team to ensure exceptional customer service and operational excellence. The Operations Manager ...
Operations Manager
$80K - $95K/yr
In this role, you will oversee day-to-day warehouse operations while partnering closely with the Sales team to ensure exceptional customer service and operational excellence. The Operations Manager ...
Operations Manager
$21.90 - $35.90/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$21.90 - $35.90/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Santa Ana, CA · On-site
The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...
Operations Manager
Santa Ana, CA · On-site
The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...
Operations Manager
$21.90 - $35.90/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$21.90 - $35.90/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Jurupa Valley, CA · On-site
The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...
Operations Manager
Jurupa Valley, CA · On-site
The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...
Operations Manager
Corona, CA · On-site
$80K - $95K/yr
In this role, you will oversee day-to-day warehouse operations while partnering closely with the Sales team to ensure exceptional customer service and operational excellence. The Operations Manager ...
Operations Manager
Corona, CA · On-site
$80K - $95K/yr
In this role, you will oversee day-to-day warehouse operations while partnering closely with the Sales team to ensure exceptional customer service and operational excellence. The Operations Manager ...
Be Seen First
Manufacturing Operations Manager -MV & LV Electrical Equipment
Irvine, CA · On-site
$75K - $95K/yr
Experience limited to warehouse operations, logistics, customer service operations, retail ... Manage production teams, supervisors, and manufacturing personnel while fostering a culture of ...
Quick apply
Be Seen First
Manufacturing Operations Manager -MV & LV Electrical Equipment
Irvine, CA · On-site
$75K - $95K/yr
Experience limited to warehouse operations, logistics, customer service operations, retail ... Manage production teams, supervisors, and manufacturing personnel while fostering a culture of ...
Be Seen First
Manufacturing Operations Manager -MV & LV Electrical Equipment
Irvine, CA · On-site
$75K - $95K/yr
Experience limited to warehouse operations, logistics, customer service operations, retail ... Manage production teams, supervisors, and manufacturing personnel while fostering a culture of ...
Quick apply
Be Seen First
Manufacturing Operations Manager -MV & LV Electrical Equipment
Irvine, CA · On-site
$75K - $95K/yr
Experience limited to warehouse operations, logistics, customer service operations, retail ... Manage production teams, supervisors, and manufacturing personnel while fostering a culture of ...
Operations Manager
Moreno Valley, CA · On-site
$75K - $75K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...
Operations Manager
Moreno Valley, CA · On-site
$75K - $75K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...
Operations Manager
Corona, CA · On-site
$75K - $75K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...
Operations Manager
Corona, CA · On-site
$75K - $75K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...
Operations Manager
Jurupa Valley, CA · On-site
$75K - $75K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...
Operations Manager
Jurupa Valley, CA · On-site
$75K - $75K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...
Customer Service Operations Manager information
See Riverside, CA salary details
$46.4K - $55.1K
3% of jobs
$55.1K - $63.7K
0% of jobs
$63.7K - $72.3K
3% of jobs
$72.3K - $80.9K
2% of jobs
$80.9K - $89.6K
2% of jobs
$89.6K - $98.2K
3% of jobs
$98.2K - $106.8K
1% of jobs
$106.8K - $115.5K
1% of jobs
$115.5K - $124.1K
0% of jobs
$124.1K - $132.7K
1% of jobs
$133.6K is the 25th percentile. Wages below this are outliers.
$132.7K - $141.4K
83% of jobs
$46.4K
$129K
$141.4K
How much do customer service operations manager jobs pay per year?
As of Aug 6, 2026, the average yearly pay for customer service operations manager in Riverside, CA is $129,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $139,800.00 and $139,800.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?
To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.
What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?
| Aspect | Customer Service Operations Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plus | Usually requires a high school diploma or associate degree; experience in customer service is essential |
| Work Environment | Oversees multiple teams or departments, strategic planning, and process improvement | Manages daily team operations, handles escalations, and ensures customer satisfaction |
| Employer & Industry Usage | Common in large organizations across retail, telecom, and service industries | Found in various industries, often in call centers or customer support teams |
The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.
What are some common challenges faced by a customer service operations manager, and how can they be addressed?
Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What cities near Riverside, CA are hiring for Customer Service Operations Manager jobs? Cities near Riverside, CA with the most Customer Service Operations Manager job openings:
Job description
Founded in 1947, Bourns is a leading manufacturer of electronic components, serving customers worldwide across automotive, industrial, communications, consumer, medical, and other markets. Our commitment to innovation, quality, and customer service has made us a trusted partner throughout the electronics industry.
Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service Organization. This strategic leadership role is responsible for overseeing customer service and inside sales operations, driving service excellence, developing talent, and strengthening relationships with customers, distributors, sales teams, and cross-functional business partners.
The ideal candidate is a customer-focused leader with strong business acumen, experience managing customer service operations, and a passion for developing high-performing teams.
What You'll Do
Leadership & Team Development
- Lead and develop customer service and inside sales professionals, including remote and international team members.
- Establish departmental goals, monitor performance, and drive continuous improvement initiatives.
- Coach, mentor, and develop employees to support professional growth and succession planning.
- Set and monitor quarterly objectives and provide ongoing performance development support.
Customer Service & Operational Management
- Direct all customer service functions including order processing, customer inquiries, web-based support, sample requests, and sales support activities.
- Oversee systems and processes related to EDI, SAP, Sales Cloud, and customer service operations.
- Monitor operational performance metrics and implement improvements to enhance efficiency and customer satisfaction.
- Respond to customer escalations and collaborate with sales teams to support strategic accounts.
Strategic Planning & Business Partnership
- Develop and implement short- and long-term departmental strategies and objectives.
- Manage departmental budgets and monitor performance against established goals.
- Partner with Product Management, Sales, Distributors, Manufacturer Representatives, and other business groups to improve service delivery and customer experience.
- Lead customer feedback initiatives, including administration of the biennial customer survey.
Systems & Process Improvement
- Serve as a key liaison with Information Technology teams to support system enhancements and issue resolution.
- Maintain customer data, cross-reference databases, and Sales Cloud information to support business growth.
- Develop reporting, dashboards, and analytical tools to support management decision-making and service improvements.
What We're Looking For
Education
- Bachelor's degree in Business or a related field preferred.
- Equivalent combination of education, training, and experience may be considered.
Experience
- 5 to 7 years of experience in technical sales, customer service leadership, or a related function within the electronics industry preferred.
- Demonstrated experience leading teams and driving operational improvements.
- Experience managing customer-facing processes and service performance metrics.
Skills & Qualifications
- Exceptional leadership, communication, and interpersonal skills.
- Strong customer service orientation with a commitment to delivering outstanding customer experiences.
- Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint.
- Experience with SAP, Sales Cloud, CRM systems, or similar business applications preferred.
- Strong analytical abilities and experience creating reports, presentations, and business insights.
- Ability to manage multiple priorities in a fast-paced environment.
Why Join Bourns?
At Bourns, you'll join a global organization known for innovation, quality, and customer commitment. We offer the opportunity to make a meaningful impact while working alongside talented professionals in a collaborative and growth-oriented environment.
What We Offer
- Competitive compensation and benefits package
- Hybrid work environment
- Professional development and career growth opportunities
- Collaborative culture focused on innovation and customer success
- Opportunity to lead a high-impact customer service organization
Hiring Range - $80,000 - $90,000
About Bourns
Sourced by ZipRecruiter
Industry
Electrical equipment, appliance, and component manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Riverside, CA, US
Year founded
1947