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Haulistic

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Customer Service Operations Specialist

Whitman, MA · On-site

$42K/yr

Position open for a Customer Service/Operations person in the Freight Forwarding Industry. Willing to train the right person. Must posses excellent verbal skills and the ability to learn and adapt ...

Ryder

Customer Service Operations Lead

Norton, VA · On-site

$22.50/hr

We are immediately hiring a Customer Service Operations Lead in Taunton, MA for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining ...

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How much do customer service operations jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for customer service operations in the United States is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in Customer Service Operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What is customer service operations?

Customer service operations involve managing and coordinating the activities that support customer interactions, such as handling inquiries, resolving issues, and ensuring customer satisfaction. This role often requires skills in communication, problem-solving, and familiarity with customer management tools like CRM systems. It is essential for maintaining positive customer relationships and supporting business goals.

What are Customer Service Operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

Is CSR a good entry level position?

Customer Service Representative (CSR) roles are commonly considered good entry-level positions because they require minimal prior experience and focus on communication, problem-solving, and customer interaction skills. These roles often provide on-the-job training and can serve as a stepping stone to other positions in customer support or management.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive in Customer Service Operations, and why are they important?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.
More about Customer Service Operations jobs
What cities are hiring for Customer Service Operations jobs? Cities with the most Customer Service Operations job openings:
What are the most commonly searched types of Customer Service Operations jobs? The most popular types of Customer Service Operations jobs are:
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Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 87% Full Time, 8% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,539 per year, or $20.5 per hour.

Customer Service Operations Specialist

Air Comfort Service Group

West Babylon, NY • On-site

$20 - $25/hr

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Job description

Customer Service Operations SpecialistFull-Time Onsite - West Babylon, NY
Monday-Friday | 8:00 AM - 5:00 PM
As the Customer Service Operations Specialist, you will play a key role in supporting customer service operations, coordinating schedules, and ensuring seamless communication between customers, technicians, vendors, and internal team members. The ideal candidate is proactive, detail-oriented, and capable of managing multiple priorities with professionalism and accuracy.
What You'll Do
  • Professionally answer incoming calls and provide exceptional customer support
  • Maintain accurate records, data entry, and office documentation
  • Communicate effectively with technicians and internal departments
  • Support daily office operations and administrative workflows
  • Assist in maintaining organized processes in a high-volume environment

What You Bring
  • Service Experience Preferred
  • Strong communication and interpersonal skills
  • Excellent multitasking and organizational abilities
  • Comfortable working in a fast-paced, service-driven office
  • Proficient computer and typing skills
  • Previous administrative, receptionist, or office coordination experience preferred
  • Ability to work independently while supporting a collaborative team environment

Compensation & Benefits
  • Pay Range: $20-$25
  • Medical insurance
  • Paid Time Off + 11 Paid Holidays
  • 401(k) with Company Match up to 4%

Why Join Air Comfort Service Group?
We offer an opportunity to join a growing company where your contributions directly impact the customer experience and operational success. If you are dependable, professional, and ready to grow with a dynamic team, we encourage you to apply today.

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