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Customer Service Operations Jobs (NOW HIRING)

Cardinal Health

$18.70/hr

What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer ...

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Customer Service Operations information

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How much do customer service operations jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for customer service operations in the United States is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is customer service operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

What are the key skills and qualifications needed to thrive in customer service operations?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.

What are some common challenges faced by professionals in customer service operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

Is remote customer service operations a stressful job?

Remote customer service operations can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, factors like flexible schedules and the use of support tools can help manage stress levels for agents. Individual experiences vary based on workload and work environment.
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Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $42,539 per year, or $20.5 per hour.

Customer Service Operations Manager

Dayton, OH • On-site

Mt. Washington Pediatric Hospital
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Mt. Washington Pediatric Hospitalexternal

$130K/yr

Other

Medical, Dental, Vision, Retirement

Posted 13 days ago

Mt. Washington Pediatric Hospital rating

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

  • Location 2122 WINNERS CIR,Dayton, OH, 45404,United States

At Norwood Medical, the work you do matters.

Every precision component we manufacture plays a role in helping surgeons perform procedures that improve and save lives around the world. From robotic-assisted surgery to minimally invasive medical technologies, our products are trusted in operating rooms where quality and precision make a difference.

Norwood Medical is seeking a Customer Service Operations Manager to lead customer order management and operational coordination in a fast-paced manufacturing environment. This is a working-manager role, combining hands-on responsibility with functional leadership.

The ideal candidate is customer-focused, highly organized, and comfortable balancing customer needs with operational capacity and business priorities.

Responsibilities include but are not limited to:

Manage customer purchase orders, sales orders, order changes, and delivery commitments.

Serve as a primary point of contact for customers regarding orders, schedules, delivery status, and escalations.

Partner with Planning, Operations, Sales, and other departments to coordinate order fulfillment.

Identify delivery risks and proactively communicate changes and recovery plans to customers.

Lead resolution of customer complaints, order issues, and escalations.

Provide day-to-day direction, support, and coaching to Customer Operations team members.

Monitor open orders, customer requirements, and delivery performance.

Support customer meetings and cross-functional initiatives.

Identify and implement process improvements that improve order accuracy, customer responsiveness, and operational efficiency.

Serve as a subject matter expert for customer order management and fulfillment processes.

Skills:

Bachelor's degree in Business, Supply Chain, Operations, or related field preferred; equivalent experience considered.

5+ years of experience in customer service, order management, supply chain, planning, operations, or manufacturing.

Previous experience leading, mentoring, or coordinating the work of others.

Experience with ERP systems and customer order management systems.

Strong Microsoft Office skills, particularly Excel and Outlook.

Excellent communication, organization, problem-solving, and decision-making skills.

Strong attention to detail and commitment to order accuracy.

Ability to manage multiple priorities in a fast-paced environment.

Ability to work effectively across departments and communicate professionally with customers.

Customer-focused approach with the ability to balance customer expectations with operational requirements.

What You Bring:

Team Mentality: Contribute to a team-focused environment and support shared goals.

Collaborative: Promote a culture of teamwork where we help each other learn and meet shared goals.

Communication: Share information clearly, listen to understand, resolve issues through open dialogue, and use communication tools to stay connected. Must be able to read, write, and conduct business in English with or without reasonable accommodation.

What You Will Get:

Medical, dental, vision, and prescription benefits starting the last day of the month.

Employee Assistance Programs providing financial advice, personal and group therapy, and related support.

College tuition assistance program available after 6 months of employment.

A safety-focused workplace.

Numerous avenues for personal and professional growth through training and upward movement within Norwood.

401(k) savings plans.

Voluntary benefits and employee discounts.

All eligible candidates must pass the following pre-employment screenings before they can be hired to Norwood:

Background screening.

Norwood is committed to a diverse and inclusive workplace. Norwood is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, sexual orientation, protected veteran status, disability, age or other legally protected status. All qualified individuals are encouraged to apply.

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