ZipRecruiter

Log In

1

Customer Service Operations Jobs (NOW HIRING)

Ryder

Customer Service Operations Lead

Taunton, MA · On-site

$22.50/hr

We are immediately hiring a Customer Service Operations Lead in Taunton, MA for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining ...

Ryder

Customer Service Operations Lead

Taunton, MA · On-site

$22.50/hr

We are immediately hiring a Customer Service Operations Lead in Taunton, MA for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining ...

Ryder

Customer Service Operations Lead

Taunton, MA

$22.50/hr

We are immediately hiring a Customer Service Operations Lead in Taunton, MA for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining ...

United Service Co.

Be Seen First

Customer Service & Operations Support Specialist

Topsfield, MA · On-site

$21.50 - $25/hr

Customer Service & Operational Support Specialist Company: United Service Company Location: Topsfield, MA (On-site) Type: Full-Time, Monday-Friday Be a Key Member of Our Service Team United Service ...

New

Studycast

Manager of Customer Service Operations

Raleigh, NC · On-site

$130K/yr

Core Sound Imaging is seeking a high-impact Manager of Customer Service Operations who is equal parts team builder, data analyst, process engineer, and customer champion. We are looking for a leader ...

next page

Showing results 1-20

People also search for

All JobsCustomer Service Operations Jobs

Customer Service Operations information

See salary details

$10

$20

$40

How much do customer service operations jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for customer service operations in the United States is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Customer Service Operations, and why are they important?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.

What are some common challenges faced by professionals in Customer Service Operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What are Customer Service Operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

More about Customer Service Operations jobs
What cities are hiring for Customer Service Operations jobs? Cities with the most Customer Service Operations job openings:
What are the most commonly searched types of Customer Service Operations jobs? The most popular types of Customer Service Operations jobs are:
What states have the most Customer Service Operations jobs? States with the most job openings for Customer Service Operations jobs include:
What job categories do people searching Customer Service Operations jobs look for? The top searched job categories for Customer Service Operations jobs are:
Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in the United States as of May 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,539 per year, or $20.5 per hour.
Customer Service & Operations Manager

Customer Service & Operations Manager

Penn Technical Staffing

Macungie, PA • On-site

$130K/yr

Contractor

Posted 8 days ago

Job description

A full service contract manufacturer, located in Macungie, PA, specializing in Printed Circuit Board and Electro-mechanical assembly is seeking a Customer Service & Operations Manager to join their team.  This person will be the primary liaison between key OEM customers and internal manufacturing teams.  This role combines customer account management with operation management to ensure on-time delivery, quality, performance, and overall customer satisfaction in a fast-paced electronics manufacturing environment. The ideal candidate is a proactive leader who understands electronics manufacturing operational needs and can balance customer expectations with production realities, driving performance and long-term partnerships. Duties include:  Manage key customer accounts from RFQ through delivery; Lead contract reviews, forecasts and order management; Coordinate with production, planning, purchasing, engineering and quality teams; Oversee on-time delivery (OTD), backlog and capacity alignment;  Job Requirements: 5+ year's prior experience in electro-mechanical/contract manufacturing (PCBA preferred); Understanding of ERP/MRP systems, purchasing and production planning; Knowledge of ISO 9001 and IPC standards preferred.  


Education:Employment Type: CONTRACTOR
Penn Technical Staffing logo

About Penn Technical Staffing

Sourced by ZipRecruiter

Penn Technical Staffing was founded in 2005, with a vision to create a different kind of staffing company-one that would embrace new technology, strive for operational excellence and deliver superior service to our customers. Since we opened, we have seen outstanding growth and developed a recruiting team that is professional, motivated and well trained on the most effective ways to recruit and retain top-notch individuals. We believe that people and the positive relationships that we build with them are the keys to our future success.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Landenberg, PA, US

Year founded

2005

Social media

Twitter

View All Penn Technical Staffing Jobs

Apply