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Customer Service Operations Jobs (NOW HIRING)

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Customer Service Operations Manager

Chicago, IL · On-site

$138K/yr

Regional Customer Service Operations Manager Location: Chicago, IL (Hybrid) Travel: Up to 50% We are partnering with a global leader in industrial automation to identify a Regional Customer Service ...

Staab Battery Co

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Customer Service & Operations Coordinator

Springfield, IL · On-site

$19 - $22/hr

... operational skills, and giving you deep product expertise that will serve you for life. What We ... You will wear several hats, keeping our daily customer service and logistics running smoothly. Your ...

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Customer Service Operations information

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How much do customer service operations jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer service operations in the United States is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is customer service operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

What are the key skills and qualifications needed to thrive in customer service operations?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.

What are some common challenges faced by professionals in customer service operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

Is remote customer service operations a stressful job?

Remote customer service operations can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, factors like flexible schedules and the use of support tools can help manage stress levels for agents. Individual experiences vary based on workload and work environment.
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Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,539 per year, or $20.5 per hour.

Customer Service - Operations

PeopleShare Inc

Pottstown, PA • On-site

$18 - $20/hr

Other

Posted 21 days ago

Job description

Customer Service Representative Job Details:
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Pay Rate: $18.00 - $20.00/hour
Join a Growing Organization That Values Exceptional Customer Service!
Are you a customer-focused professional who enjoys helping others, solving problems, and keeping operations running smoothly? PeopleShare is seeking a dedicated Customer Service Representative for a growing company in the Green Lane area. If you thrive in a fast-paced environment, enjoy building relationships, and are passionate about delivering outstanding service, we want to hear from you!
Selling Points about the Customer Service Representative Position:
  • Stable Monday-Friday schedule
  • Competitive pay starting at $18-$20/hour
  • Temp-to-hire opportunity with long-term career growth potential
  • Collaborative and supportive team environment
  • Paid training and ongoing professional development
  • Opportunity to work with a rapidly growing organization
  • Performance-based raises and bonus opportunities
  • Company-provided laptop and phone for on-call rotation
  • Strong benefits package available upon permanent hire
Customer Service Representative Job Description:
  • Serve as the primary point of contact for customers and vendors, handling inbound calls, inquiries, and service requests.
  • Coordinate service scheduling, verify completed services, and conduct follow-up communications.
  • Create, manage, and process purchase orders accurately and efficiently.
  • Document customer interactions and service tickets within the company's internal software system.
  • Collaborate with internal departments to ensure timely issue resolution and seamless customer experiences.
  • Resolve customer concerns professionally while maintaining strong client relationships.
  • Participate in an emergency call rotation approximately one week per month.
  • Support daily operations and ensure exceptional service standards are maintained.
  • Maintain accurate records and effectively prioritize multiple tasks in a fast-paced environment.
Customer Service Representative Job Requirements:
  • Minimum of 3 years of customer service experience required.
  • Experience in call center, hospitality, construction, facilities management, or related industries preferred.
  • Associate degree in Business or related field preferred; equivalent experience will be considered.
  • Strong verbal and written communication skills.
  • Ability to multitask effectively and manage competing priorities.
  • Proficiency with Microsoft Word, Excel, Outlook, and Windows-based systems.
  • Strong problem-solving and customer service skills.
  • Ability to remain calm under pressure and resolve issues efficiently.
  • Experience navigating multiple software platforms and screens simultaneously.
  • Strong relationship-building and organizational skills.

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
IND#2
PeopleShare logo

About PeopleShare

Sourced by ZipRecruiter

Whether you’re a job seeker or a hiring manager, we have the experience, expertise and resources to provide hiring solutions that work for you. We specialize in temporary, temp-to-hire, and direct hire staffing roles in the clerical, financial and light industrial sectors. PeopleShare connects employers and temporary employees who hit the ground running on day one.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Collegeville, PA, US

Year founded

2005

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