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Customer Service Operations Jobs (NOW HIRING)

ULINE

Customer Service Operations Assistant

Kenosha, WI · On-site

Customer Service Operations Assistant Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Elevate the customer experience at Uline! As a Customer Service Operations Assistant, you'll help streamline ...

ARTHREX

Customer Service Operations Intern

Fort Myers, FL · On-site

$14.25 - $18.75/hr

Customer Service Operations Intern Arthrex is a global medical device company and leader in orthopedics medical education. With a corporate mission of Helping Surgeons Treat Their Patients Better ...

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How much do customer service operations jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for customer service operations in the United States is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in customer service operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

Is remote customer service operations a stressful job?

Remote customer service operations can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage stress.

What is customer service operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive in customer service operations?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.
More about Customer Service Operations jobs
What cities are hiring for Customer Service Operations jobs? Cities with the most Customer Service Operations job openings:
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Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,539 per year, or $20.5 per hour.

Customer Service & Operations

Bil-Jax Haulotte

Archbold, OH • On-site

$21.88/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

CUSTOMER SERVICE amp; OPERATIONS:
Responsible for managing assigned customer accounts with objectives to increase customer satisfaction, gross margin, and sales. Receives and processes customer orders, inquiries, and complaints. Maintains an ongoing relationship with selected customers and sales staff. Uses knowledge of products and services, availability, sales territories, and individual customers to provide a key communications link for the customer. Uses analysis, judgment, and sensitivity to customer needs and demonstrates product, service, and process knowledge.
Responsibilities:
  • Provides advanced product and service information and responds to complex customer questions about those products and services. Maintains documentation to support decision making and ensure continuity of service.
  • Handles the entire order process, from receiving purchase orders to confirming inventory, delivery dates, and coordinating special or custom orders with other departments.
  • Review and issue product returns, credit memos and document requests.
  • Make calls to customers to develop new and deepen existing relationships. Acts as a first point of contact for resolving customer queries and/or complaints.
  • Responds to and resolves complex or advanced issues promptly and appropriately. You must have a strong customer focus, able to listen carefully and identify customer requirements and negotiate mutually beneficial solutions.
  • Utilize customer relationship management tool to maintain customer information and business development activities.
  • Provides exceptional service to customers to encourage continued use of our products and services. Maintaining strong communication with internal (Supply Chain, Marketing, Sales, Engineering, Manufacturing, Finance, and IT) and external partners.
  • Learns company policies, procedures, and regulations to ensure work meets standards. Follows guidelines for setting prices and profit margins. Use Excel or ERP systems to manage orders and track shipments.
  • Improves skills by taking part in assessments, development planning, and both formal and informal training. Stays up to date on technology, regulations, and industry best practices.
Job Requirements:
  • Associate’s degree or higher preferred
  • Minimum 2 years customer service or sales experience in an industrial, commercial or manufacturing environment preferred
  • Experience working in a cross-functional environment where coordination with sales, shipping, engineering, and production is preferred
  • Demonstrated proficiency in Microsoft Office Suite; Prior experience with an ERP/CRM system and maintaining data integrity
  • Effective written and verbal communications, prioritization, and follow up.
  • Analytical and problem-solving skills to help identify customer needs.
Salary:
  • Hourly wage is $20.23 per hour payable biweekly. Hourly wage will increase to $21.88 after completion of a 6-month training period.

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