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Customer Service Operations Jobs (NOW HIRING)

Mustang Cat

Service Operations Manager

El Campo, TX · On-site

Ensure exceptional customer service and support are provided by all Mustang Cat branch employees As the Service Operations Manager , you will manage, supervise and perform all duties associated with ...

Albertsons

Service Operations Manager

Hurst, TX · On-site

Position Summary The Service Operations Manager (SOM) is responsible for leading front?end store operations, customer service execution, and associate engagement. This role partners closely with the ...

Albertsons

Service Operations Manager

Desoto, TX

Position Summary The Service Operations Manager leads front-end operations and service departments to deliver an exceptional customer experience, drive sales performance, and ensure operational ...

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Wagner Equipment Co.

Service Operations Manager

Aurora, CO · On-site

$106K - $147K/yr

... customer service while boasting a vast inventory to make sure our customers get the equipment ... The Service Operations Manager develops and implements consistent and effective service operating ...

Life Fitness

Service Operations Manager

Rosemont, IL · On-site

Oversee dispatch, scheduling, service coordination, and customer support activities. * Develop and implement operational processes that improve efficiency and service delivery and manage costs.

Albertsons

Service Operations Assistant

Colleyville, TX · On-site

Provide excellent customer service and assist with resolving customer questions, concerns, and ... Communicate operational needs, issues, and opportunities to Service Operations leadership * Assist ...

Albertsons

Service Operations Manager

Wake Village, TX · On-site

POSITION PURPOSE The Service Operations Manager is responsible for leading all frontend and service ... Customer Experience * Ensure a friendly, efficient, and customerfocused service environment.

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How much do customer service operations jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for customer service operations in the United States is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Customer Service Operations, and why are they important?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.

What are some common challenges faced by professionals in Customer Service Operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What are Customer Service Operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

More about Customer Service Operations jobs
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Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in the United States as of May 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,539 per year, or $20.5 per hour.
Japanese Bilingual Customer Service/Operations

Japanese Bilingual Customer Service/Operations

YAMATO TRANSPORT USA INC

Dallas, TX • On-site

$40K - $55K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 5 days ago

Job description

Yamato Transport USA., Inc. is a fully owned subsidiary of Yamato Holdings Co., Ltd., a global logistics and freight forwarding company which is the number one express parcel delivery provider in Japan. Yamato Transport USA, Inc. provides its customers with cross border business opportunities with fully maintained logistics, air freight, marine freight, customs brokerage, customer relocation, and express parcel delivery service.

We offer Paid Vacation , Paid Sick Leave, 401k, Medical/Dental Health Insurance, Holiday Bonus, Employee Perks (sponsored by FOND) and an exciting Referral Bonus Program!

VISIT US AT: www.yamatoamerica.com

JOB DESCRIPTION:

We are looking for employee who is punctual and reliable and who is able to build a strong team/crew for onsite international moving jobs. You will be required to drive large vehicles such as cargo van and 26ft truck. Depending on the job, you will be working by yourself or with other employees and subcontractors. When working with subcontractors you will need to manage and train them to meet the service we provide. Travel expected once or twice a month.


JOB RESPONSIBILITIES:

Manage all aspects of customer service and operations, such as:

  • Managing and training subcontractors
  • Driving cargo vans and trucks
  • Handle customer service function in a manner that presents the company in the highest possible image
  • On site moving and warehouse job (packing, unpacking, carrying boxes and furniture’s, palletizing at warehouse)
  • Ensures compliance with all DOT regulations and FMCSA guidelines


BASIC QUALIFICATIONS:

  • Strong communication skills in Japanese
  • High school diploma
  • Basic writing and reading in English, basic mathematics
  • Class C driver license
  • Able to lift up to 55lbs
  • Proven ability to work collaboratively with others
  • Ability to multi task and manage time effectively
  • Understanding Asian culture