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Customer Service Operations Jobs in Michigan (NOW HIRING)

Customer Service

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Entry Level Operations Assistant

Troy, MI · On-site

We are seeking a highly motivated and detail-oriented Entry Level Operations Assistant to join our ... Customer Support: * Respond to internal and external inquiries in a timely and professional manner.

Customer Service

Be Seen First

Entry Level Operations Assistant

Troy, MI · On-site

We are seeking a highly motivated and detail-oriented Entry Level Operations Assistant to join our ... Customer Support: * Respond to internal and external inquiries in a timely and professional manner.

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Client Service Operations Manager

Southfield, MI · On-site

Customer-Service Focused: Accountable for the client experience your team delivers; hitting SLA is the floor, client outcomes are the bar. Operations point of contact for assigned strategic clients.

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Client Service Operations Manager

Southfield, MI · On-site

Customer-Service Focused: Accountable for the client experience your team delivers; hitting SLA is the floor, client outcomes are the bar. Operations point of contact for assigned strategic clients.

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Customer Service Operations information

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$35

How much do customer service operations jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for customer service operations in Michigan is $17.83, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.46 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in Customer Service Operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What is customer service operations?

Customer service operations involve managing and coordinating the activities that support customer interactions, such as handling inquiries, resolving issues, and ensuring customer satisfaction. This role often requires skills in communication, problem-solving, and familiarity with customer management tools like CRM systems. It is essential for maintaining positive customer relationships and supporting business goals.

What are Customer Service Operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

Is CSR a good entry level position?

Customer Service Representative (CSR) roles are commonly considered good entry-level positions because they require minimal prior experience and focus on communication, problem-solving, and customer interaction skills. These roles often provide on-the-job training and can serve as a stepping stone to other positions in customer support or management.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive in Customer Service Operations, and why are they important?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.
What are the most commonly searched types of Customer Service Operations jobs in Michigan? The most popular types of Customer Service Operations jobs in Michigan are:
What are popular job titles related to Customer Service Operations jobs in Michigan? For Customer Service Operations jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations jobs in Michigan look for? The top searched job categories for Customer Service Operations jobs in Michigan are:
Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in Michigan as of June 2026, with employment types broken down into 2% As Needed, 87% Full Time, 8% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,077 per year, or $17.8 per hour.
Customer Service/ Operations Talent Community

Customer Service/ Operations Talent Community

Ricoh USA, Inc.

Auburn Hills, MI

Other

Posted yesterday

Ricoh rating

7.8

Company rating: 7.8 out of 10

Based on 162 frontline employees who took The Breakroom Quiz

53rd of 139 rated electronics manufacturers

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Customer Service/ Operations

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