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Customer Service Operations Jobs in Michigan (NOW HIRING)

Customer Service

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Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

High school diploma or equivalent. * 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field. * Experience handling a ...

Customer Service

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Servicing - Customer Advocate

Clarkston, MI · On-site

$16 - $22.85/hr

Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation * Foreclosure Prevention * Bankruptcy * Payment Arrangements * Reinstatement * Promise to Pay * Forbearance * MSP * ICE ...

New

Customer Service

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Servicing - Customer Advocate

Clarkston, MI · On-site

$16 - $22.85/hr

Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation * Foreclosure Prevention * Bankruptcy * Payment Arrangements * Reinstatement * Promise to Pay * Forbearance * MSP * ICE ...

New

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

High school diploma or equivalent. * 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field. * Experience handling a ...

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Customer Service Operations information

See Michigan salary details

$8

$17

$35

How much do customer service operations jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service operations in Michigan is $17.83, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.46 per hour, depending on experience, location, and employer.

What is customer service operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

What are the key skills and qualifications needed to thrive in customer service operations?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.

What are some common challenges faced by professionals in customer service operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

Is remote customer service operations a stressful job?

Remote customer service operations can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, factors like flexible schedules and the use of support tools can help manage stress levels for agents. Individual experiences vary based on workload and work environment.

What are the most commonly searched types of Customer Service Operations jobs in Michigan?

The most popular types of Customer Service Operations jobs in Michigan are:

What are popular job titles related to Customer Service Operations jobs in Michigan?

For Customer Service Operations jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations jobs in Michigan look for?

The top searched job categories for Customer Service Operations jobs in Michigan are:

Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,077 per year, or $17.8 per hour.

Customer Service/ Operations Talent Community

Auburn Hills, MI • On-site

Ricoh USA, Inc.
Technology, Communication and Media • 10K+ employees
Learn more about Ricoh USA, Inc.external

Full-time

Re-posted 18 days ago

Ricoh rating

7.8

Company rating: 7.8 out of 10

Based on 174 frontline employees who took The Breakroom Quiz

Job description

Customer Service/ Operations

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