ZipRecruiter

Log In

1

Customer Service Operations Jobs in Michigan (NOW HIRING)

Burlington

Operations Service Manager

Holland, MI

$21.05 - $28.05/hr

You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our ...

dbi

Customer Service

Grand Rapids, MI · On-site

$15.25 - $21/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...

Dollar Tree

Customer service

Detroit, MI · On-site

$14.25 - $19.75/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... Excellent customer service and relationship management skills are required * Strong organizational ...

Dollar Tree

Customer service

Detroit, MI · On-site

$14.25 - $19.75/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... Excellent customer service and relationship management skills are required * Strong organizational ...

Dollartree

Customer service

Detroit, MI

$14.25 - $19.75/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... Excellent customer service and relationship management skills are required * Strong organizational ...

Family Dollar

Customer service

Detroit, MI · On-site

$13.25 - $18.25/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollartree

Customer service

Detroit, MI · On-site

$14.25 - $19.75/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... Excellent customer service and relationship management skills are required * Strong organizational ...

Dollartree

Customer service

Detroit, MI · On-site

$14.25 - $19.75/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... Excellent customer service and relationship management skills are required * Strong organizational ...

next page

Showing results 1-20

All JobsCustomer Service Operations JobsCustomer Service Operations Jobs in Michigan

Customer Service Operations information

See Michigan salary details

$8

$17

$35

How much do customer service operations jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for customer service operations in Michigan is $17.83, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.46 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in Customer Service Operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What is customer service operations?

Customer service operations involve managing and coordinating the activities that support customer interactions, such as handling inquiries, resolving issues, and ensuring customer satisfaction. This role often requires skills in communication, problem-solving, and familiarity with customer management tools like CRM systems. It is essential for maintaining positive customer relationships and supporting business goals.

What are Customer Service Operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

Is CSR a good entry level position?

Customer Service Representative (CSR) roles are commonly considered good entry-level positions because they require minimal prior experience and focus on communication, problem-solving, and customer interaction skills. These roles often provide on-the-job training and can serve as a stepping stone to other positions in customer support or management.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive in Customer Service Operations, and why are they important?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.
What are the most commonly searched types of Customer Service Operations jobs in Michigan? The most popular types of Customer Service Operations jobs in Michigan are:
What are popular job titles related to Customer Service Operations jobs in Michigan? For Customer Service Operations jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations jobs in Michigan look for? The top searched job categories for Customer Service Operations jobs in Michigan are:
Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in Michigan as of June 2026, with employment types broken down into 2% As Needed, 87% Full Time, 8% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,077 per year, or $17.8 per hour.
Operations Service Manager

Operations Service Manager

Burlington

Holland, MI

$21.05 - $28.05/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted just now

Burlington rating

4.5

Company rating: 4.5 out of 10

Based on 918 frontline employees who took The Breakroom Quiz

19th of 21 rated department stores

Job description

Position OverviewAre you a proven leader with a strong drive to succeed?
Do you work well in a process-driven environment where organization and efficiency are critical to success?
Are you an expert multitasker who would thrive in a high-energy environment?
If so, then this might be the right opportunity for you!
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.A Day in the Life
  • Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
  • Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
  • Manage the overall execution of operations and receiving SOPS.
  • Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
  • Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
  • Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
  • Assist in the management of other store operations areas as needed.
  • Communicate effectively with the District and Regional Management teams.
You'll Come With
  • 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
  • Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
  • Ability to lift and move boxes weighing up to 40 lbs.
  • Experience utilizing scheduling and reporting computer software.
  • Travel may be required from time to time.

#LI-EC1

Come join our team. You're going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation Range: $21.05 - $28.05

What Burlington employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Burlington logo

About Burlington

Sourced by ZipRecruiter

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Burlington, NJ, US

View All Burlington Jobs

Apply