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Customer Service Operations Jobs in Michigan (NOW HIRING)

dbi

Customer Service

Grand Rapids, MI · On-site

$15.25 - $21/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...

dbi

Customer Service

Grand Rapids, MI · On-site

$15.25 - $21/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...

Culligan

Customer Service Representative

MI · On-site

$19 - $21/hr

Coordinate schedules with the service/operations team * Contact customers for purposes of scheduling additional services or offering maintenance plans * Refer unresolved customer grievances to ...

Hillenbrand

Customer Service

Harrison, MI · On-site +1

$14 - $19/hr

... service, practical problem-solving, and reliable support. You'll work with DME, a Hillenbrand ... Your work will support operational excellence, stronger customer experiences, and long-term value ...

T

Be Seen First

Customer Service

Muskegon, MI · On-site

$18/hr

This role is focused on helping customers, answering questions, and keeping daily office operations ... This position includes a mix of customer service and administrative work such as updating ...

New

Autore Oil and Propane

Customer Service Rep

Cedarville, MI · On-site

$15 - $20.25/hr

What you do directly supports customer retention, smooth operations, and growth across our service areas. What You'll Do You'll work at the center of customer communication and internal coordination ...

Dollar Tree

Customer service

Detroit, MI · On-site

$14.25 - $19.75/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... Excellent customer service and relationship management skills are required * Strong organizational ...

Family Dollar

Customer service

Detroit, MI · On-site

$13.25 - $18.25/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollartree

Customer service

Detroit, MI · On-site

$14.25 - $19.75/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... Excellent customer service and relationship management skills are required * Strong organizational ...

Dollartree

Customer service

Detroit, MI · On-site

$14.25 - $19.75/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... Excellent customer service and relationship management skills are required * Strong organizational ...

Dollartree

Customer service

Detroit, MI · On-site

$14.25 - $19.75/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... Excellent customer service and relationship management skills are required * Strong organizational ...

Dollar Tree

Customer service

Detroit, MI · On-site

$14.25 - $19.75/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... Excellent customer service and relationship management skills are required * Strong organizational ...

Dollartree

Customer service

Detroit, MI · On-site

$14.25 - $19.75/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... Excellent customer service and relationship management skills are required * Strong organizational ...

Dollar Tree

Customer service

Detroit, MI · On-site

$14.25 - $19.75/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... Excellent customer service and relationship management skills are required * Strong organizational ...

Priority Waste

$15.50 - $20.50/hr

Job Purpose In your role as customer service representative, you will engage with our residential and commercial customers and deliver prompt and courteous service at all times. You will be the on ...

Burlington

Operations/Service Manager III

Allen Park, MI · On-site

$22.60 - $30.15/hr

You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our ...

New

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Customer Service Operations information

See Michigan salary details

$8

$17

$35

How much do customer service operations jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service operations in Michigan is $17.83, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.46 per hour, depending on experience, location, and employer.

What is customer service operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

What are the key skills and qualifications needed to thrive in customer service operations?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.

What are some common challenges faced by professionals in customer service operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

Is remote customer service operations a stressful job?

Remote customer service operations can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, factors like flexible schedules and the use of support tools can help manage stress levels for agents. Individual experiences vary based on workload and work environment.

What are the most commonly searched types of Customer Service Operations jobs in Michigan?

The most popular types of Customer Service Operations jobs in Michigan are:

What are popular job titles related to Customer Service Operations jobs in Michigan?

For Customer Service Operations jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations jobs in Michigan look for?

The top searched job categories for Customer Service Operations jobs in Michigan are:

Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,077 per year, or $17.8 per hour.

Customer Service Specialist - Cart Operations

Priority Waste

Clinton, MI • On-site

$16.75 - $22.25/hr

Other

Re-posted 15 days ago

Priority Waste rating

7.9

Company rating: 7.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

16th of 91 rated recycling and waste

Job description

Customer Service Specialist - Cart Operations

Priority, headquartered in Clinton Township, MI, is a pioneering technology company transforming the logistics industry with our innovative solutions & commitment to exceptional customer service. We are seeking team players who excel in a collaborative environment, embrace change, & understand the impact their quality of work has on others. Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. Priority operates out of several facilities across 3 states. Priority maintains a diversified business model providing service to both municipal solid-waste, construction & demolition customers. Our biggest priority is providing outstanding customer service & revolutionizing the industry through the use of the latest technology.

Job Purpose

In your role as customer service representative, you will engage with our residential and commercial customers and deliver prompt and courteous service at all times. You will be the on the front-lines of the customer experience solving problems, providing information, and directing calls to correct internal teams to ensure customer satisfaction.

Duties and Responsibilities

Duties include but are not limited to:

  • Answers 200-300+ phone calls daily.
  • Handles in-bound sales calls, online orders, and customer inquiries.
  • Engages with clients in a friendly, eager, and professional manner while actively listening and troubleshooting their concerns.
  • Offers support and solutions to customers in accordance with the company's customer service policies.
  • Inputs orders into database, ensuring accuracy and abiding by pricing guidelines.
  • Detail-oriented administrative and clerical tasks, including, but not limited to, collecting payment from customers, filing, scanning, etc.
  • Collaborates with management teams to stay updated on new products, services, and policies
  • Other duties as assigned
Qualifications

The successful candidate profile includes:

  • Experience in Microsoft Office Suite and multi-line phone systems.
  • Minimum 2 years customer service experience in a high-volume call center environment is strongly preferred.
  • Willingness to travel to and work onsite at our Clinton Township, MI corporate office.
  • Ability to engage positively and enthusiastically with different types of customers.
  • Must be able to stay calm under pressure and possess a solution-focused mindset.
  • Strong interpersonal, verbal, and written communication skills.
  • Prioritizes and manages time while performing multiple detail-oriented tasks simultaneously in a fast-paced environment
  • Strong attention to detail and organizational skills.
  • Must be able to work with limited direction individual and also collaborate with other teams internally.

Equal Opportunity Employer: Priority proudly stands as an equal opportunity employer. We earnestly invite and encourage individuals from all walks of life to apply for our open positions. Every eligible applicant will be given fair and impartial consideration for employment, free from any form of discrimination. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information, we pledge to uphold the principles of fairness and equity.

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