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Customer Service Operations Jobs in Massachusetts

Teledyne

Customer Service Representative

Billerica, MA

$44K - $59K/yr

Customer Service Representative - Mission Support & Service Operations At Teledyne FLIR Defense, our technologies help support critical missions for defense, public safety, and emergency response ...

Alphabe Insight Inc

Customer Service Assistant

Boston, MA · On-site

$44K - $50K/yr

... customer service operations while representing Hype Tier's commitment to quality and efficiency. This role requires strong communication abilities, a proactive mindset, and the capacity to handle ...

Alphabe Insight Inc

Customer Service Agent

Boston, MA · On-site

$34K - $38K/yr

Support daily administrative and customer service operations. Qualifications * Strong verbal and written communication skills. * Excellent interpersonal and customer service abilities. * Strong ...

BeloForm Craft

Customer Service Agent

Boston, MA

Support daily administrative and customer service operations. Qualifications * Strong verbal and written communication skills. * Excellent interpersonal and customer service abilities. * Strong ...

Jj

Professional, Customer Service Systems

Raynham, MA

$15.50 - $19.75/hr

Support daytoday operations of customer service-related systems, ensuring stability, data accuracy, andtimelyissue resolution. * Analyze system incidents, service requests, and recurringissues ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Jobs in Massachusetts

Customer Service Operations information

See Massachusetts salary details

$11

$22

$44

How much do customer service operations jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for customer service operations in Massachusetts is $22.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $23.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in customer service operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

Is remote customer service operations a stressful job?

Remote customer service operations can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage stress.

What is customer service operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive in customer service operations?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.
What are the most commonly searched types of Customer Service Operations jobs in Massachusetts? The most popular types of Customer Service Operations jobs in Massachusetts are:
What are popular job titles related to Customer Service Operations jobs in Massachusetts? For Customer Service Operations jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations jobs in Massachusetts look for? The top searched job categories for Customer Service Operations jobs in Massachusetts are:
Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in Massachusetts as of July 2026, with employment types broken down into 74% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $46,458 per year, or $22.3 per hour.

Customer Service Operations Specialist

Haulistic

Whitman, MA • On-site

$42K/yr

Full-time

Re-posted 15 days ago

Job description

Position open for a Customer Service/Operations person in the Freight Forwarding Industry. Willing to train the right person. Must posses excellent verbal skills and the ability to learn and adapt quickly. Also must be responsible and reliable!

Excellent opportunity for the right person. Respond with resume and email.

Company Description

Freight Forwarding/Logistics