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Operations Analyst Jobs in Massachusetts (NOW HIRING)

Epitec

Operations Analyst

Quincy, MA · On-site

Job #105443 Operations Manager & Analyst Location: Hybrid 1 day a week - 1 ENTERPRISE DR Quincy Massachusetts 02171 United States Client is currently seeking an exceptional individual to join the ...

Boston Trust Walden Inc.

Operations Analyst

Boston, MA · On-site

InvestmentOperations Analyst The Investment Operations Analyst is a key contributor to the organization's investment and custodial operations, supporting functions such as reconciliation, investment ...

Vestmark, Inc.

Operations Analyst

Wakefield, MA · Hybrid

As an Analyst you will be responsible for supporting various managed account business operations services, across multiple clients, including but not limited to Reconciliations, Account ...

IPG Photonics

Senior Operations Analyst

Oxford, MA · On-site

Senior Operations Analyst Role Summary The Senior Operations Analyst is a key individual contributor responsible for advanced planning, analytics, and decision support across IPG Photonics operations.

IPG Photonics

Senior Operations Analyst

Oxford, MA · On-site

Senior Operations Analyst Role Summary The Senior Operations Analyst is a key individual contributor responsible for advanced planning, analytics, and decision support across IPG Photonics operations.

Cooley LLP

Technology Operations Analyst

Boston, MA

Technology Operations Analyst Cooley is seeking a Technology Operations Analyst to join the Technology Operations team. About Cooley: Cooley is a global law firm with an expansive practice and more ...

Cooley

Technology Operations Analyst

Boston, MA

Technology Operations Analyst Cooley is seeking a Technology Operations Analyst to join the Technology Operations team. About Cooley: Cooley is a global law firm with an expansive practice and more ...

FocusKPI

Marketing Operations Analyst

Cambridge, MA · On-site

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share the client's marketing data strategy. This includes driving data governance and consistency across ...

IPG Photonics

Sr. Operations Analyst

Oxford, MA · On-site

$78K - $104K/yr

Senior Operations Analyst Role Summary: The Senior Operations Analyst is a key individual contributor responsible for advanced planning, analytics, and decision support across IPG Photonics ...

FocusKPI

Marketing Operations Analyst

Worcester, MA

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share the client's marketing data strategy. This includes driving data governance and consistency across ...

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How much do operations analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for operations analyst in Massachusetts is $36.86, according to ZipRecruiter salary data. Most workers in this role earn between $26.25 and $44.09 per hour, depending on experience, location, and employer.

What is an operations analyst?

An operations analyst plays an important supporting role in the operations of an organization by researching, analyzing and evaluating how well an organization is performing at a macro level. You are a highly skilled individual with strong problem-solving skills and qualifications. You may have career experience with a number of industries in which the interrelated performance of specific teams is critical to overall success, as in manufacturing facilities, retail locations, and computer data centers. As part of your job, you gather information by monitoring work activity, interviewing employees, and measuring systems output. You create reports with this information to better equip management staff with vital operations data, helping to steer systems-level decision making.

What are the key skills and qualifications needed to thrive as an operations analyst, and why are they important?

To thrive as an Operations Analyst, you need strong analytical abilities, data interpretation skills, and a relevant degree such as in business, finance, or mathematics. Proficiency with Excel, SQL, and analytics platforms like Tableau or Power BI is often required, along with knowledge of process improvement methodologies. Attention to detail, problem-solving, and effective communication are crucial soft skills in this role. These competencies enable Operations Analysts to optimize processes, support data-driven decisions, and drive organizational efficiency.

How does an operations analyst typically collaborate with other departments to improve business processes?

Operations Analysts frequently work cross-functionally, partnering with teams such as finance, IT, and logistics to identify inefficiencies and recommend solutions. This often involves gathering data from stakeholders, mapping out workflow processes, and facilitating meetings to discuss potential improvements. Strong communication skills are essential, as Operations Analysts must clearly present their findings and gain buy-in from diverse teams. Through this collaboration, they play a key role in driving continuous improvement and operational efficiency across the organization.

How much do operations analysts get paid?

Operations analysts typically earn a median annual salary of around $65,000 to $75,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts or those in high-demand areas can earn over $90,000. Compensation often includes benefits and opportunities for bonuses based on performance.

How much do operations analysts make in the US?

Operations analysts in the US typically earn a median annual salary of around $65,000 to $75,000, with entry-level positions starting lower and experienced analysts earning over $90,000. Salaries vary based on industry, location, experience, and certifications such as Six Sigma or data analysis tools.
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For Operations Analyst jobs in Massachusetts, the most frequently searched job titles are:

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Operations Analyst jobs near you
Infographic showing various Operations Analyst job openings in Massachusetts as of September 2026, with employment types broken down into 1% As Needed, 80% Full Time, 13% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $76,678 per year, or $36.9 per hour.

Operations Analyst

Quincy, MA • On-site

Epitec
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Epitecexternal

Contractor

Re-posted 19 days ago

Key responsibilities

  • Monitor systems for availability, capacity, and performance, investigate issues, and report findings.

  • Collaborate with technical and non-technical personnel to resolve open issues and update ticketing systems.

  • Support data updates, create reports using SQL and other database tools, and track project tasks to ensure timely delivery.

Job description

  • Location: Quincy, Massachusetts
  • Type: Contract
  • Job #105443

Operations Manager & Analyst
Location: Hybrid 1 day a week - 1 ENTERPRISE DR Quincy Massachusetts 02171 United States
Client is currently seeking an exceptional individual to join the Health Insurance Exchange team as an Operations Manager & Analyst . The Operations Manager & Analyst is a key member of the operations team, providing analytical solutions and recommendations to enhance operations processes and meet strategic objectives.
DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES
  • Proactively monitor systems for availability, capacity & performance and when necessary, investigate and analyze the problems/issues, assess criticality, and report out as required.
  • Ensure issues are identified, documented, communicated, and appropriately escalated to ensure timely resolution of each request.
  • Exercise responsibility and maintain acceptable levels of service performance in resolving issues, data collection, recording, reporting, and in maintaining controls over IT processes.
  • Collaborate with technical and non-technical personnel (Agency functional experts, vendors, PMO, architects, etc.) to resolve open issues on a timely basis and update status and maintenance in ticketing system.
  • Provide technical support for daily operations & oversee production and lower environment maintenance activities in close cooperation with our vendors.
  • Participate in the patch management process for servers, system, and software.
  • Support data updates and create both scheduled and ad-hoc reports using SQL and other DB tools including Quicksight.
  • Develop project plan/timeline estimation and identify key milestones for the operations team.
  • Monitor, track, and complete project tasks as required, ensuring outputs are timely, high quality, and tailored to stakeholder needs.
  • Develop and implement "best practice" methodologies to enhance operations efficiency.
  • Provide support associated with tracking, validation, and driving closure of PROD Batch Schedule exclusions, workarounds, defects, and data corrections.
  • Manage the Digital Certificate update process in close cooperation with our vendors.
  • Maintain the software inventory list including latest version and planned updates.
  • Design presentations at high levels, incorporate advanced features of PowerPoint, Excel, etc.
  • Adhere to all the Secretariat's, EOHHS IT's, and relevant Management policies, procedures, and standards.
  • Review release deliverables including System Architecture designs, test plans, configuration guide, O&M Transition plan, Implementation plan etc.
  • Provide periodic status updates to business and leadership about operational projects and tasks and keep the Project and tasks tracking systems updated.
  • Manage and coordinate patching and updates in all environments including Prod, staging, QA etc.
  • Identify risks and issues and create issue response and mitigation plans.
  • Work together with technical teams in triaging any production incidences.

QUALIFICATIONS: MINIMUM REQUIREMENTS
  • Minimum (4-6) years of analytical experience, preferably within operations.
  • Demonstrated ability to solve complex IT problems, monitor servers and generate reports.
  • Experience with State Government Health and Human Services (HHS) programs and State Insurance Exchanges is a plus (i.e.: The MA HIX/IES system is an eligibility and enrollment application operating as a modular integrated platform).
  • Ability to resolve problems as they arise and handle situations expeditiously.
  • Must be a self-starter, have a broad technical background of systems, software, and technology, p ossess both critical-thinking and analytical skills and must be able to multi-task.
  • Must be able to work well with others in an environment where deliverables are dependent on the output of others.
  • Proficiency with Microsoft 365 applications including SharePoint, OneDrive, Microsoft Teams, Outlook, Word, Excel, PowerPoint. Proficiency with MS Project and Visio a plus.
  • Experience supporting releases, patching and upgrades in production environment.
  • Familiarity with the following or similar tools and technologies Dynatrace, QuickSight, SQL, Linux scripting, AWS.
  • Experience creating reports using SQL and Toad or SQL Developer. Working knowledge of basic DB concepts.
  • Experience creating/interpreting architectural diagrams, ER diagrams and other technical documents.
  • Demonstrated experience with ticketing systems including Jira and ServiceNow.
  • General knowledge and experience with Developing and presenting status reports, trends, and metrics.
  • Ability to take notes and document all user interactions and steps taken.
  • Excellent communication skills with technical and non-technical staff.
  • Ability to develop and maintain effective relationships with management, vendors, end users and program team members.
  • Respond to ad hoc inquiries and requests for information from internal EOHHS, MassHealth and CCA stakeholders.

EDUCATION
  • Bachelor's Degree in Information Systems, Business Administration, or a closely related field

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