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Operations Analyst Jobs in Massachusetts (NOW HIRING)

Citizens

Servicing Operations Analyst

Medford, MA · On-site

Description The Servicing Ops Analyst will be responsible for day-to-day processing support within ... Performs advanced clerical operations that are routine and/or repetitive in nature in a fast-paced ...

Citizens

Servicing Operations Analyst

Medford, MA

Description The Servicing Ops Analyst will be responsible for day-to-day processing support within ... Performs advanced clerical operations that are routine and/or repetitive in nature in a fast-paced ...

Zus Health

Interoperability Operations Analyst

Boston, MA · On-site

$80K - $130K/yr

  • Medical

  • Retirement

  • PTO

As Interoperability Operations Analyst, you'll build the metrics, intelligence, and tooling that make that possible. You'll dig into where coverage is strong and where it's thin, surface the reasons ...

Zus Health

Interoperability Operations Analyst

Boston, MA · On-site

$80K - $130K/yr

  • Medical

  • Retirement

  • PTO

As Interoperability Operations Analyst, you'll build the metrics, intelligence, and tooling that make that possible. You'll dig into where coverage is strong and where it's thin, surface the reasons ...

Zus Health

Interoperability Operations Analyst

Boston, MA · On-site

$80K - $130K/yr

As Interoperability Operations Analyst, you'll build the metrics, intelligence, and tooling that make that possible. You'll dig into where coverage is strong and where it's thin, surface the reasons ...

Prosegur Security USA

Risk Operations Analyst

Lowell, MA · On-site

$28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The vSOC fuses intelligence analysis with our operations to generate proactive risk mitigation. The center operates on a 24/7 schedule globally, while also coordinating regional and localized support ...

Group1001

Production Operations Analyst II

Waltham, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Production Operations Analyst II role is primarily responsible for the intake, monitoring, and ticketing of all service-impacting events supported by NOC process. This role serves as the initial ...

Real Soft, Inc.

Equity Operations Analyst

Boston, MA · On-site

$85 - $105/hr

The Equity Operations Analyst will support the accurate and timely administration of global equity programs, including restricted stock units (RSUs) and the Employee Stock Purchase Plan (ESPP). The ...

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Operations Analyst information

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How much do operations analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for operations analyst in Massachusetts is $36.86, according to ZipRecruiter salary data. Most workers in this role earn between $26.25 and $44.09 per hour, depending on experience, location, and employer.

What is an operations analyst?

An operations analyst plays an important supporting role in the operations of an organization by researching, analyzing and evaluating how well an organization is performing at a macro level. You are a highly skilled individual with strong problem-solving skills and qualifications. You may have career experience with a number of industries in which the interrelated performance of specific teams is critical to overall success, as in manufacturing facilities, retail locations, and computer data centers. As part of your job, you gather information by monitoring work activity, interviewing employees, and measuring systems output. You create reports with this information to better equip management staff with vital operations data, helping to steer systems-level decision making.

What are the key skills and qualifications needed to thrive as an operations analyst, and why are they important?

To thrive as an Operations Analyst, you need strong analytical abilities, data interpretation skills, and a relevant degree such as in business, finance, or mathematics. Proficiency with Excel, SQL, and analytics platforms like Tableau or Power BI is often required, along with knowledge of process improvement methodologies. Attention to detail, problem-solving, and effective communication are crucial soft skills in this role. These competencies enable Operations Analysts to optimize processes, support data-driven decisions, and drive organizational efficiency.

How does an operations analyst typically collaborate with other departments to improve business processes?

Operations Analysts frequently work cross-functionally, partnering with teams such as finance, IT, and logistics to identify inefficiencies and recommend solutions. This often involves gathering data from stakeholders, mapping out workflow processes, and facilitating meetings to discuss potential improvements. Strong communication skills are essential, as Operations Analysts must clearly present their findings and gain buy-in from diverse teams. Through this collaboration, they play a key role in driving continuous improvement and operational efficiency across the organization.

How much do operations analysts get paid?

Operations analysts typically earn a median annual salary of around $65,000 to $75,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts or those in high-demand areas can earn over $90,000. Compensation often includes benefits and opportunities for bonuses based on performance.

How much do operations analysts make in the US?

Operations analysts in the US typically earn a median annual salary of around $65,000 to $75,000, with entry-level positions starting lower and experienced analysts earning over $90,000. Salaries vary based on industry, location, experience, and certifications such as Six Sigma or data analysis tools.
More about Operations Analyst jobs

What are the most commonly searched types of Operations Analyst jobs in Massachusetts?

The most popular types of Operations Analyst jobs in Massachusetts are:

What are popular job titles related to Operations Analyst jobs in Massachusetts?

For Operations Analyst jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Operations Analyst jobs in Massachusetts look for?

The top searched job categories for Operations Analyst jobs in Massachusetts are:

What cities in Massachusetts are hiring for Operations Analyst jobs?

Cities in Massachusetts with the most Operations Analyst job openings:

What are popular job titles related to Operations Analyst jobs in MA?

For Operations Analyst jobs in MA, the most frequently searched job titles are:

Operations Analyst jobs near you
Infographic showing various Operations Analyst job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 9% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $76,678 per year, or $36.9 per hour.

Servicing Operations Analyst

Citizens

Medford, MA • On-site

Full-time

Posted 4 days ago

Job description

Description

The Servicing Ops Analyst will be responsible for day-to-day processing support within the Retirement Services department, as well as taking a lead role in the digitization and modernization re-engineering efforts in the department. This position requires the capability to process requests and provide service in a fast-paced environment with complex subject matters while complying with varying legal and regulatory requirements. Daily functions also include critically examining and improving processes by engaging in continuous improvement and problem solving. The Analyst will bring to the role a strong command and control of the underlying systems, general product knowledge, and a continuous improvement mindset.

Primary responsibilities include:

  • Performs advanced clerical operations that are routine and/or repetitive in nature in a fast-paced environment.
  • Problem solves and drives continuous improvement re-engineering and modernization efforts.
  • Utilizes methods, procedures and knowledge of the business unit's product(s) and application(s) to process requests and drive improvements.
  • Researches and responds to inquiries related to retirement accounts and provides timely updates on processing status. 
  • Ensures all transactions are compliant with applicable laws, regulations, and documented procedures.
  • Maintains accurate, detailed records and documentation related to communications and the processing of retirement accounts.
  • Works closely with other departments, including legal, OOC, and branches to facilitate efficient processing and drive improvements.
  •  

Minimum Qualifications:

  • 3+ years of work experience
  • Banking/Banking Operations experience preferred.
  • Process re-engineering experience preferred.
  • IRA experience preferred.
  • Ability to work fast paced and complete repetitive tasks in an accurate and timely manner.
  • Ability to multitask, prioritize, and cross train within the department and assume additional responsibilities as requested by management.
  • Ability to demonstrate and talk to our processes with external partners.
  • Ability to work independently or with little oversight on special projects.
  • Ability to solve problems with strong attention to detail.
  • Strong written and verbal communication skills.
  • Strong active listening & problem-solving skills with a customer-oriented mindset.
  • Beginner to intermediate in Microsoft (MS) Office tools including Outlook, Excel, & Word.

Education:

  • High School or equivalent is required; Associate degree preferred.

Hours & Work Schedule:

  • Hours per Week: 40 
  • Work Schedule: 8:30 AM-5:00 PM ET- Monday - Friday, with required OT (overtime) as needed.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Education:Why Work for UsEmployment Type: 1ST

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