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Operations Support Analyst Jobs (NOW HIRING)

Makwa Global LLC

Operations Support Analyst

Mclean, VA · On-site

$60K - $65K/yr

Position Summary The Operations Support Analyst supports the company's accounting and operations functions by preparing invoices, maintaining accurate financial records, assisting with accounts ...

Makwa Global LLC

Operations Support Analyst

$60K - $65K/yr

Position Summary The Operations Support Analyst supports the company's accounting and operations functions by preparing invoices, maintaining accurate financial records, assisting with accounts ...

MedPro Group

Operations Support Analyst

Fort Wayne, IN · On-site

The Operations Support Analyst will serve as the primary entry point for all Business Application service requests not addressed by the IT Service Desk. This role supports the company by providing ...

MedPro Group

Operations Support Analyst

Fort Wayne, IN · On-site

The Operations Support Analyst will serve as the primary entry point for all Business Application service requests not addressed by the IT Service Desk. This role supports the company by providing ...

Celestica

Operations Support Analyst

San Jose, CA · On-site

$71K - $106K/yr

Support the daily operations of the laboratory to ensure adherence to safety standards and ... Execute system level tests and analyze results with engineers * Support the debug of products, sub ...

Coinflow

Operations Support Analyst

Chicago, IL · On-site

$70K - $90K/yr

As an Operations Support Analyst , you will sit at the intersection of execution and optimization, balancing the manual tasks required for merchant onboarding with the strategic mindset needed to ...

Facet

Technology Operations Support Analyst

Experience: 1-3 years of experience operating as a helpdesk or security operations analyst, with a foundational understanding of triage, remediation, and escalation protocols. * Helpdesk Support:

Paychex

Revenue Operations Support Analyst

Rochester, NY · On-site

$24 - $38/hr

Provides timely support for sales partners with a high-level of accuracy, attention to detail, and customer service. * Creates and maintains process mapping, knowledge articles, resolution notes, and ...

Paychex

Revenue Operations Support Analyst

Phoenix, AZ · On-site +1

$24 - $38/hr

Provides timely support for sales partners with a high-level of accuracy, attention to detail, and customer service. * Creates and maintains process mapping, knowledge articles, resolution notes, and ...

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Operations Support Analyst information

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How much do operations support analyst jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for operations support analyst in the United States is $30.58, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $36.54 per hour, depending on experience, location, and employer.

What are some common challenges faced by operations support analysts, and how can they effectively address them?

Operations Support Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex system issues, and balancing multiple priorities under tight deadlines. To effectively address these challenges, analysts benefit from strong organizational skills, clear communication with both technical and non-technical teams, and a proactive approach to problem-solving. Leveraging knowledge bases, documenting solutions, and continually updating technical skills also help ensure efficient and accurate support for operational processes.

What is the difference between Operations Support Analyst vs Business Analyst?

AspectOperations Support AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in business, IT, or related field; certifications like ITIL or Six Sigma are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentSupports daily operations, troubleshooting, and process improvements within IT or operations teamsAnalyzes business needs, documents requirements, and recommends solutions for organizational improvements
Employer & Industry UsageUsed across industries like finance, telecom, and IT for operational efficiencyCommon in consulting, finance, and corporate sectors for project and process analysis

The Operations Support Analyst focuses on maintaining and improving daily operational processes, often troubleshooting and supporting IT systems. In contrast, the Business Analyst concentrates on analyzing business needs and recommending solutions to enhance organizational performance. While both roles require similar educational backgrounds and certifications, their core responsibilities and work environments differ significantly.

What are the key skills and qualifications needed to thrive as an operations support analyst, and why are they important?

To thrive as an Operations Support Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field, often supported by a relevant degree. Familiarity with ticketing systems, data analysis tools (like Excel or SQL), and IT service management platforms (such as ServiceNow) is typically required. Excellent communication, attention to detail, and a collaborative mindset help you excel in supporting teams and resolving operational issues efficiently. These competencies are vital for ensuring smooth business operations, minimizing downtime, and delivering effective support to internal and external stakeholders.

What does an operations support analyst do?

An Operations Support Analyst is responsible for monitoring, maintaining, and improving the efficiency of business operations within an organization. They analyze workflow processes, resolve operational issues, and provide technical support to ensure smooth day-to-day activities. Their role often involves collaborating with different departments, preparing reports, and recommending solutions to optimize performance. Additionally, they may assist in implementing new systems or technologies to enhance productivity and support organizational goals.
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Operations Support Analyst jobs near you
Infographic showing various Operations Support Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $63,598 per year, or $30.6 per hour.

Operations Support Analyst

Makwa Global LLC

Mclean, VA • On-site

$60K - $65K/yr

Full-time

Posted 21 days ago

Job description

Description:

Makwa Global is a tribally owned, SBA-certified federal contractor. We provide innovative solutions and operational support to U.S. Government agencies worldwide. Our success is built on integrity, collaboration, strategic thinking, and exceptional attention to detail. We are committed to investing in our employees and creating opportunities for professional growth within the government contracting (GovCon) industry.


We are currently seeking a highly organized, detail-oriented Operations Support Analyst to join our growing team. This position is ideal for someone who enjoys working with numbers, thrives in a fast-paced environment, takes pride in accuracy, and is eager to learn the unique aspects of Government Contract (GovCon) billing and accounting.


Position Summary

The Operations Support Analyst supports the company's accounting and operations functions by preparing invoices, maintaining accurate financial records, assisting with accounts receivable activities, and ensuring billing documentation is complete and accurate. This individual will work closely with internal teams to support government contracts while learning federal invoicing and billing requirements.


Essential Duties & Responsibilities:

  • Prepare, review, post, verify, and record customer payments and accounts receivable transactions.
  • Create accurate customer invoices in accordance with company policies and government contract requirements.
  • Assist with Government Contract (GovCon) billing and invoicing processes while learning applicable regulations and customer-specific requirements.
  • Generate and reconcile monthly billing statements using financial and accounting systems.
  • Maintain and update customer records, including contact information and billing details.
  • Organize, file, retrieve, and maintain financial documentation and supporting records.
  • Communicate billing updates and changes with internal departments to ensure timely processing.
  • Assist with month-end billing activities and other accounting support functions.
  • Identify discrepancies and resolve issues in a timely and professional manner.
  • Perform other duties as assigned in support of Accounting and Operations.
Requirements:
  • Excellent verbal and written communication skills.
  • Strong organizational, analytical, and problem-solving abilities.
  • Exceptional attention to detail with a commitment to producing accurate, high-quality work.
  • Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
  • Self-motivated with the ability to work independently and collaboratively within a team.
  • Strong customer service skills and professional demeanor.
  • Proficiency in Microsoft Office Suite, particularly Excel.
  • Experience with accounting or ERP software preferred.
  • Experience with Government Contract (GovCon) invoicing or federal billing is preferred .

The ideal candidate is someone who:

  • Is highly detail-oriented and enjoys working with numbers and financial data.
  • Takes ownership of their work and consistently produces accurate results.
  • Is eager to learn Government Contract (GovCon) billing and federal accounting processes.
  • Has a positive attitude and enjoys learning new systems and processes.
  • Demonstrates initiative, curiosity, and a strong work ethic.
  • Works well in a collaborative team environment while managing individual responsibilities.