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Operations Support Analyst Jobs (NOW HIRING)

MedPro Group

Operations Support Analyst

Fort Wayne, IN · On-site

The Operations Support Analyst will serve as the primary entry point for all Business Application service requests not addressed by the IT Service Desk. This role supports the company by providing ...

Campbell's

Sales Operations Support Analyst

Hanover, PA · Hybrid

$37K - $51K/yr

As a DSD Sales Operations Support Analyst, you will play a critical role in delivering reliable, high-quality support to sales and operations teams. By ensuring system accuracy, resolving issues ...

New

Accela

Operations Support Analyst (Contractor)

$20 - $25/hr

ABOUT THE ROLE Accela is hiring a contractor to support email deliverability operations for our ... Maintain a simple log of unblock actions for reporting and trend analysis * Meet defined service ...

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Operations Support Analyst information

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How much do operations support analyst jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for operations support analyst in the United States is $30.58, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $36.54 per hour, depending on experience, location, and employer.

What are some common challenges faced by Operations Support Analysts, and how can they effectively address them?

Operations Support Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex system issues, and balancing multiple priorities under tight deadlines. To effectively address these challenges, analysts benefit from strong organizational skills, clear communication with both technical and non-technical teams, and a proactive approach to problem-solving. Leveraging knowledge bases, documenting solutions, and continually updating technical skills also help ensure efficient and accurate support for operational processes.

What is the difference between Operations Support Analyst vs Business Analyst?

AspectOperations Support AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in business, IT, or related field; certifications like ITIL or Six Sigma are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentSupports daily operations, troubleshooting, and process improvements within IT or operations teamsAnalyzes business needs, documents requirements, and recommends solutions for organizational improvements
Employer & Industry UsageUsed across industries like finance, telecom, and IT for operational efficiencyCommon in consulting, finance, and corporate sectors for project and process analysis

The Operations Support Analyst focuses on maintaining and improving daily operational processes, often troubleshooting and supporting IT systems. In contrast, the Business Analyst concentrates on analyzing business needs and recommending solutions to enhance organizational performance. While both roles require similar educational backgrounds and certifications, their core responsibilities and work environments differ significantly.

What are the key skills and qualifications needed to thrive as an Operations Support Analyst, and why are they important?

To thrive as an Operations Support Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field, often supported by a relevant degree. Familiarity with ticketing systems, data analysis tools (like Excel or SQL), and IT service management platforms (such as ServiceNow) is typically required. Excellent communication, attention to detail, and a collaborative mindset help you excel in supporting teams and resolving operational issues efficiently. These competencies are vital for ensuring smooth business operations, minimizing downtime, and delivering effective support to internal and external stakeholders.

What does an Operations Support Analyst do?

An Operations Support Analyst is responsible for monitoring, maintaining, and improving the efficiency of business operations within an organization. They analyze workflow processes, resolve operational issues, and provide technical support to ensure smooth day-to-day activities. Their role often involves collaborating with different departments, preparing reports, and recommending solutions to optimize performance. Additionally, they may assist in implementing new systems or technologies to enhance productivity and support organizational goals.
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Operations Support Analyst jobs near you
Infographic showing various Operations Support Analyst job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $63,598 per year, or $30.6 per hour.
Operations Support Analyst

Operations Support Analyst

Howard Ternes Packaging Company

Indianapolis, IN • On-site

$19 - $22/hr

Full-time

Posted 16 days ago

Job description

Operations Support Analyst - PDC – 1st Shift
TERNES Packaging Indiana – Indianapolis, IN
Scope of Work:
TERNES Packaging Indiana, Inc. is currently looking to fill an immediate Operations Support Analyst position for our Indianapolis based manufacturing client Allison Transmission, Inc (ATI). This position will provide administrative support to ATI in their Global Parts Distribution Center (GPDC) located at 5902 Decatur Blvd, Indianapolis, IN 46241. The standard work hours for this position are 6:00am – 2:30pm, Monday – Friday. Some weekday and weekend overtime may be required.
The main functions/requirements of this position include:
  • Correlate and distribute daily pick and pack numbers.
  • Create tickets to move and distribute inventory.
  • Monitor and investigate daily shipments and ship requests.
  • Create production orders and labels for the floor operations at the PDC.
  • Sort and file all completed production orders.
  • Sort and file all packing slips from the receiving dock.
  • Assist hourly plant personnel and plant management as required.
  • Analyzing data and reports as required.
Personal skills/other requirements:
  • Dependable
  • Self-starter
  • Fast learner
  • Quick problem solver
  • Ability to keep information confidential
  • Will cross-train with co-workers.
  • Experience:
  • Warehouse or dock (experience and knowledge)
  • Computer literate, Windows, Excel, Word, Outlook
  • SAP helpful (but not required)

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