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Operations Support Analyst Jobs in California (NOW HIRING)

Maersk

Operations Support Associate

Boulevard, CA · On-site

Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers ...

RH

Operations Support Associate

Newport Beach, CA · On-site

$29 - $33/hr

RH is seeking a Gallery Support Associate to join our team in providing world-class service to ... Exceptional analytical, problem-solving and decision-making skills PHYSICAL REQUIREMENTS * Ability ...

RH

Operations Support Associate

Newport Beach, CA · On-site

RH is seeking a Gallery Support Associate to join our team in providing world-class service to ... Exceptional analytical, problem-solving and decision-making skills PHYSICAL REQUIREMENTS * Ability ...

Rehrig Pacific

User Support Analyst

Monterey Park, CA · Hybrid

Role Description The User Support Analyst provides responsive, business-focused technology support ... operations. * Support distributed business users, including Customer Service, Sales, and other ...

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Operations Support Analyst information

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How much do operations support analyst jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for operations support analyst in California is $30.18, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What does an operations support analyst do?

An Operations Support Analyst is responsible for monitoring, maintaining, and improving the efficiency of business operations within an organization. They analyze workflow processes, resolve operational issues, and provide technical support to ensure smooth day-to-day activities. Their role often involves collaborating with different departments, preparing reports, and recommending solutions to optimize performance. Additionally, they may assist in implementing new systems or technologies to enhance productivity and support organizational goals.

What are the key skills and qualifications needed to thrive as an operations support analyst, and why are they important?

To thrive as an Operations Support Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field, often supported by a relevant degree. Familiarity with ticketing systems, data analysis tools (like Excel or SQL), and IT service management platforms (such as ServiceNow) is typically required. Excellent communication, attention to detail, and a collaborative mindset help you excel in supporting teams and resolving operational issues efficiently. These competencies are vital for ensuring smooth business operations, minimizing downtime, and delivering effective support to internal and external stakeholders.

What are some common challenges faced by operations support analysts, and how can they effectively address them?

Operations Support Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex system issues, and balancing multiple priorities under tight deadlines. To effectively address these challenges, analysts benefit from strong organizational skills, clear communication with both technical and non-technical teams, and a proactive approach to problem-solving. Leveraging knowledge bases, documenting solutions, and continually updating technical skills also help ensure efficient and accurate support for operational processes.

What is the difference between Operations Support Analyst vs Business Analyst?

AspectOperations Support AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in business, IT, or related field; certifications like ITIL or Six Sigma are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentSupports daily operations, troubleshooting, and process improvements within IT or operations teamsAnalyzes business needs, documents requirements, and recommends solutions for organizational improvements
Employer & Industry UsageUsed across industries like finance, telecom, and IT for operational efficiencyCommon in consulting, finance, and corporate sectors for project and process analysis

The Operations Support Analyst focuses on maintaining and improving daily operational processes, often troubleshooting and supporting IT systems. In contrast, the Business Analyst concentrates on analyzing business needs and recommending solutions to enhance organizational performance. While both roles require similar educational backgrounds and certifications, their core responsibilities and work environments differ significantly.

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The top searched job categories for Operations Support Analyst jobs in California are:

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Cities in California with the most Operations Support Analyst job openings:

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Operations Support Analyst jobs near you
Infographic showing various Operations Support Analyst job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $62,765 per year, or $30.2 per hour.

Technical Operations Support Analyst

PlayStation Global

Aliso Viejo, CA • On-site

Full-time

Re-posted 8 days ago

Job description

Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Technical Operations Support (TOS) Analyst
HYBRID: Aliso Viejo, CA
As part of Sony Interactive Entertainment, GDFT is helping lead the cloud gaming revolution, delivering console-quality gaming experiences across televisions, consoles, mobile devices, and beyond.
The Technical Operations Support (TOS) team is a critical component of the operational foundation that enables GDFT to support a global cloud gaming platform at scale. The team provides frontline operational support for infrastructure, services, and internal processes that help ensure reliable delivery of world-class streaming experiences to players around the world.
As a Technical Operations Support Analyst, you will serve as a key operational partner responsible for handling support requests, maintaining operational processes, documenting procedures, and helping improve the efficiency of day-to-day operations. You will work closely with technical operations, engineering, and global support teams while developing foundational skills in cloud and datacenter infrastructure, operational support, troubleshooting, and process improvement.
Key Responsibilities:
Operational Support
  • Acknowledge, triage, and resolve support requests by following established Standard Operating Procedures (SOPs).
  • Perform routine operational tasks and maintenance activities while meeting service level agreement (SLA) commitments.
  • Escalate issues appropriately when incidents or requests fall outside established support procedures.
  • Support day-to-day operational activities required to maintain platform stability and service availability.
  • Monitor operational queues and ensure timely resolution of assigned work.

Documentation & Process Management
  • Create, update, and maintain SOPs, knowledge base articles, and operational documentation.
  • Ensure documentation follows team standards and remains accurate and up to date.
  • Contribute to process standardization efforts that improve consistency across operational activities.

Continuous Improvement
  • Identify recurring issues, repetitive tasks, and operational inefficiencies.
  • Provide feedback and recommendations for automation opportunities.
  • Partner with technical teams to improve workflows, tooling, and operational processes.
  • Contribute ideas that help reduce manual effort and improve team productivity.

Collaboration
  • Work closely with team leads, engineers, and global operational teams to support business objectives.
  • Participate in operational reviews, process improvement initiatives, and cross-functional projects.
  • Communicate clearly regarding ticket status, operational risks, and support activities.

Required Technical Experience (MUST)
  • 1-3 years of experience in Information Technology, Technical Support, Operations Support, or a related field.
  • Foundational understanding of computer systems, operating systems, networking concepts, and troubleshooting methodologies.
  • Experience working with ticketing systems, service request management, or operational support processes.
  • Ability to follow documented procedures while maintaining attention to detail and accuracy.

Communication & Collaboration (MUST)
  • Strong written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to collaborate effectively within a team environment.
  • Demonstrated commitment to learning and professional growth.

Work Style (MUST)
  • Strong sense of ownership and accountability for assigned work.
  • Ability to manage multiple priorities in a structured environment.
  • Willingness to work flexible schedules, including evenings, weekends, and holidays, as business needs require.

Preferred Qualifications (WANT)
  • Experience with Linux operating systems and command-line tools.
  • Experience troubleshooting hardware, software, or infrastructure-related issues.
  • Familiarity with Jira, Confluence, ServiceNow, or similar ticketing and documentation platforms.
  • Exposure to cloud computing platforms such as AWS or Google Cloud.
  • Experience supporting operational environments that require adherence to SLAs.
  • Basic scripting experience using PowerShell, Bash, Python, or similar technologies.
  • Coursework, certifications, or training in Information Technology, Computer Science, Networking, or related disciplines.
  • Familiarity with monitoring, alerting, or observability tools.
  • Experience participating in process improvement or operational efficiency initiatives.

Candidate Profile - we are looking for someone who:
  • Takes ownership of problems and follows through to resolution.
  • Demonstrates curiosity and a desire to continuously learn new technologies and operational practices.
  • Approaches work with discipline, consistency, and attention to detail.
  • Communicates clearly and professionally with teammates and stakeholders.
  • Enjoys identifying opportunities to improve processes and reduce repetitive work.
  • Works effectively in a fast-paced operational environment.
  • Maintains a positive, team-oriented attitude while handling competing priorities.

Success in This Role
  • Consistently meet operational support and SLA expectations.
  • Maintain accurate and high-quality operational documentation.
  • Develop strong troubleshooting and operational support skills.
  • Identify opportunities to improve operational efficiency.
  • Build foundational knowledge of infrastructure, cloud operations, and large-scale service environments.
  • Become trusted operational partners to engineering and support teams.

Why Join Us
This role provides a unique opportunity to gain hands-on experience supporting a global cloud gaming platform while developing technical and operational skills that can serve as a foundation for future growth in Technical Operations, Cloud Operations, Infrastructure Engineering, or Site Reliability Engineering.
You will work alongside experienced professionals, contribute to critical operational processes, and help support the technology that powers gaming experiences for players around the world.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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