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It Operations Analyst Jobs (NOW HIRING)

ScottMadden

IT Operations Analyst

Raleigh, NC · On-site

Join Our Team as an IT Operations Analyst ScottMadden is seeking a confident and collaborative IT Operations Analyst to provide a hands-on support with ownership of day-to-day IT operations across ...

Enpro

IT Operations Analyst

Boise, ID · On-site

The IT Operations Analyst is expected to be technically curious, service-oriented, accountable, and comfortable working in a manufacturing environment where responsiveness, follow-through ...

Harvey

IT Operations Analyst

New York, NY · On-site

$109K - $163K/yr

The IT Operations Analyst joins Harvey's BizTech team to deliver seamless, high-touch technology support that keeps employees productive across a fast-moving AI company. The team's mission is to ...

Harvey

IT Operations Analyst

San Francisco, CA · On-site

$109K - $163K/yr

The IT Operations Analyst joins Harvey's BizTech team to deliver seamless, high-touch technology support that keeps employees productive across a fast-moving AI company. The team's mission is to ...

ZELIS

IT Operations Analyst II

Bedminster, NJ · On-site

POSITION OVERVIEW The IT Operations Analyst will be responsible for supporting all operational aspects of the Zelis payment processing system KEY RESPONSIBILITIES * Support all operational aspects of ...

Conduent, Inc.

IT Operations Analyst II

Sandy, UT · On-site

$54K - $71K/yr

Job Title: IT Operations Analyst II Work Schedule: (3 Days, noon to midnight with rotating on-call) Schedule could be M-W or W-F with some variances. 25% Travel Required Overview We are seeking a ...

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It Operations Analyst information

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How much do it operations analyst jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for it operations analyst in the United States is $35.17, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $41.83 per hour, depending on experience, location, and employer.

What does an IT Operations Analyst do?

An IT Operations Analyst is responsible for monitoring, managing, and improving the day-to-day operations of an organization's IT systems and infrastructure. They analyze system performance, troubleshoot technical issues, and ensure that IT services run smoothly and efficiently. Their duties may include maintaining servers, supporting network operations, implementing security measures, and collaborating with other IT professionals to optimize processes. By proactively identifying and resolving potential problems, IT Operations Analysts help minimize downtime and ensure business continuity.

What is the difference between It Operations Analyst vs Network Operations Analyst?

AspectIt Operations AnalystNetwork Operations Analyst
Required CertificationsITIL, CompTIA Network+, Cisco CCNACompTIA Network+, Cisco CCNA, CCNP
Work EnvironmentData centers, IT departments, enterprise networksNetwork monitoring centers, enterprise network environments
Employer & Industry UsageTech companies, large corporations, service providersTelecommunications, internet service providers, large enterprises
Common Search & ComparisonYesYes

The main difference between an It Operations Analyst and a Network Operations Analyst lies in their focus areas. It Operations Analysts oversee overall IT infrastructure, including servers, applications, and systems, ensuring smooth operations across the organization. Network Operations Analysts specifically focus on managing and troubleshooting network infrastructure, such as routers, switches, and network security. Both roles require similar certifications and work environments but differ in their scope of responsibilities within IT and network management.

How does an IT Operations Analyst typically interact with other departments within an organization?

As an IT Operations Analyst, you will frequently collaborate with various departments such as development, security, and customer support to ensure systems run smoothly and issues are resolved efficiently. This role often acts as a bridge between technical teams and business units, translating operational requirements and system updates across the organization. Regular communication and coordination are key, whether you're assisting with incident resolution, implementing system upgrades, or supporting end-users. Effective teamwork and problem-solving skills are essential for managing these cross-departmental interactions.

What are the key skills and qualifications needed to thrive as an IT Operations Analyst, and why are they important?

To thrive as an IT Operations Analyst, you need strong analytical skills, understanding of IT infrastructure, and a relevant degree or equivalent experience in information technology. Familiarity with network monitoring tools, ticketing systems, and certifications like CompTIA Network+ or ITIL Foundation are typically required. Attention to detail, problem-solving abilities, and effective communication help you excel in troubleshooting and collaborating with teams. These skills ensure smooth IT operations, quick resolution of issues, and reliable support for organizational technology needs.
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It Operations Analyst jobs near you
IT Operations Analyst

IT Operations Analyst

ScottMadden

Raleigh, NC • On-site

Full-time

Posted 12 days ago

Job description

Join Our Team as an IT Operations Analyst
ScottMadden is seeking a confident and collaborative IT Operations Analyst to provide a hands-on support with ownership of day-to-day IT operations across Microsoft 365, user support, endpoints, and vendor-managed services.
As part of a small IT team supporting a distributed consulting firm, this role is responsible for ensuring a reliable, secure, and high-performing IT environment. The IT Operations Analyst will administer the M365 environment, provide end-user support, manage escalations, coordinate MSP support, identify trends, and continuously improve operational processes.
This is a front-line support role for a highly capable, self-sufficient user base. It is the primary internal point of contact for day-to-day IT needs, escalating to the MSP for after-hours and specialized support. It rewards judgment and ownership over scripted responses-the ability to independently resolve recurring issues matters more than ticket volume.
This is a hybrid role for someone who can regularly work in our Raleigh, NC office at least two days per week after an initial 30-day in-office period to get established.
What You'll Do
As an IT Operations Analyst you'll provide a hands-on support with ownership of day-to-day IT operations across Microsoft 365, user support, endpoints, and vendor-managed services.
Responsibilities include:
  • Administering Microsoft 365, endpoint devices, and core IT systems to ensure secure, reliable, and efficient operations
  • Providing responsive end-user support for hardware, software, mobile devices, conferencing technology, and related IT services
  • Managing incidents, troubleshooting technical issues, and coordinating escalations with managed service providers and technology vendors
  • Monitoring system performance, identifying trends and recurring issues, performing root cause analysis, and implementing process improvements and automation
  • Supporting onboarding, offboarding, device lifecycle management, and user identity and access administration
  • Maintaining the firm's security posture through Microsoft 365 administration, endpoint management, identity management, and security best practices
  • Coordinating vendor relationships and monitoring service delivery to ensure timely, high-quality support
  • Developing and maintaining IT documentation, standards, and operating procedures
  • Supporting technology implementations and partnering with leadership to evaluate and improve IT tools, processes, and the overall user experience

Who We're Looking For
The ideal candidate has:
  • Experience in administering Microsoft 365, endpoint management, and enterprise end-user technology
  • Strong analytical, troubleshooting, and problem-solving skills
  • Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment
  • Strong customer service, interpersonal, and written and verbal communication skills
  • Ability to communicate technical concepts clearly to non-technical users
  • Experience coordinating with vendors and managed service providers
  • Knowledge of IT security, identity management, and Microsoft 365 best practices
  • Continuous improvement mindset with the ability to identify opportunities to improve technology processes and user experience
  • Strong attention to detail, sound judgment, and ability to handle confidential information

Qualifications
  • Bachelor's degree in information technology, computer science or equivalent experience
  • Two to four years of experience supporting Microsoft 365, endpoint management, and enterprise IT operations
  • Relevant Microsoft or industry certifications (e.g., MS-900, MD-102, AZ-900, ITIL Foundation) preferred

About ScottMadden
ScottMadden is a general management consulting firm with three main practice areas - Energy, Corporate & Shared Services, and Enterprise & Specialized Services. We work with forward-thinking clients across a wide variety of business units and functions, including human capital management, finance and accounting, supply chain, and more. Our industry focus is also expansive. In addition to energy, we work in health care, higher education, technology, communications, manufacturing, consumer products, and professional services, among others.
Our Culture
ScottMadden is an inclusive, tight-knit community of professionals where both collaboration and individual performance are rewarded. Initiative and creativity are recognized and valued. Our culture is both collegial and entrepreneurial. Employees build relationships that extend beyond the office and are always willing to help one another. Feedback is provided frequently, with structured review processes annually. ScottMadden is a place where you can grow your career and make an impact.
Work Authorization Requirement
Candidates must be legally authorized to work in the United States without the need for sponsorship now or in the future, as ScottMadden does not provide visa sponsorship.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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