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It Operations Analyst Jobs (NOW HIRING)

Sally Beauty

IT Operations Analyst

Plano, TX · Hybrid

IT Operations Analyst This position is hybrid working 3 days a week in our Legacy West Support Center located in Plano Texas. About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a ...

Sally Beauty Holdings

IT Operations Analyst

Plano, TX · Hybrid

IT Operations Analyst This position is hybrid working 3 days a week in our Legacy West Support Center located in Plano Texas. About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a ...

CosmoProf

IT Operations Analyst

Plano, TX · Hybrid

IT Operations Analyst This position is hybrid working 3 days a week in our Legacy West Support Center located in Plano Texas. About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a ...

Sally Beauty

IT Operations Analyst

Plano, TX · Hybrid

IT Operations Analyst This position is hybrid working 3 days a week in our Legacy West Support Center located in Plano Texas. About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a ...

Sally Beauty Holdings

IT Operations Analyst

Plano, TX · Hybrid

IT Operations Analyst This position is hybrid working 3 days a week in our Legacy West Support Center located in Plano Texas. About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a ...

CosmoProf

SR IT OPERATIONS ANALYST

Plano, TX · On-site

IT Senior Operations Analyst This position is hybrid working 3 days a week in our Legacy West Support Center located in Plano Texas About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire ...

Sally Beauty

SR IT OPERATIONS ANALYST

Plano, TX · Hybrid

IT Senior Operations Analyst This position is hybrid working 3 days a week in our Legacy West Support Center located in Plano Texas About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire ...

Fixify

OR · On-site

... 365 support operation. If you want to do real support work at a company where support actually ... IT support gets done. * Surround you with analysts, engineers, and customer IT teams who take ...

QinetiQ U.S.

Sr. IT Operations Analyst

Grand Forks, ND · On-site

Sr. IT Operations Analyst Job Locations 5 hours ago(5/26/2026 1:57 PM) Job ID 2026-12137 Posted Date Information Technology Job Location US-ND-Grand Forks Company Overview We are a world-class team ...

Compunnel

IT Operations Analyst

Aliso Viejo, CA · On-site

... etiquette). • Analytical ability to understand the broader picture of customer issues. • ... technology. • Strong knowledge in backup and recovery operations. • Good knowledge of Tape ...

Conduent, Inc.

IT Operations Analyst II

Sandy, UT · On-site

$54K - $71K/yr

IT Operations Analyst II About the Role The IT Operations Analyst II will work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrate good ...

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It Operations Analyst information

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How much do it operations analyst jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for it operations analyst in the United States is $35.17, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $41.83 per hour, depending on experience, location, and employer.

What does an IT Operations Analyst do?

An IT Operations Analyst is responsible for monitoring, managing, and improving the day-to-day operations of an organization's IT systems and infrastructure. They analyze system performance, troubleshoot technical issues, and ensure that IT services run smoothly and efficiently. Their duties may include maintaining servers, supporting network operations, implementing security measures, and collaborating with other IT professionals to optimize processes. By proactively identifying and resolving potential problems, IT Operations Analysts help minimize downtime and ensure business continuity.

What is the difference between It Operations Analyst vs Network Operations Analyst?

AspectIt Operations AnalystNetwork Operations Analyst
Required CertificationsITIL, CompTIA Network+, Cisco CCNACompTIA Network+, Cisco CCNA, CCNP
Work EnvironmentData centers, IT departments, enterprise networksNetwork monitoring centers, enterprise network environments
Employer & Industry UsageTech companies, large corporations, service providersTelecommunications, internet service providers, large enterprises
Common Search & ComparisonYesYes

The main difference between an It Operations Analyst and a Network Operations Analyst lies in their focus areas. It Operations Analysts oversee overall IT infrastructure, including servers, applications, and systems, ensuring smooth operations across the organization. Network Operations Analysts specifically focus on managing and troubleshooting network infrastructure, such as routers, switches, and network security. Both roles require similar certifications and work environments but differ in their scope of responsibilities within IT and network management.

How does an IT Operations Analyst typically interact with other departments within an organization?

As an IT Operations Analyst, you will frequently collaborate with various departments such as development, security, and customer support to ensure systems run smoothly and issues are resolved efficiently. This role often acts as a bridge between technical teams and business units, translating operational requirements and system updates across the organization. Regular communication and coordination are key, whether you're assisting with incident resolution, implementing system upgrades, or supporting end-users. Effective teamwork and problem-solving skills are essential for managing these cross-departmental interactions.

What are the key skills and qualifications needed to thrive as an IT Operations Analyst, and why are they important?

To thrive as an IT Operations Analyst, you need strong analytical skills, understanding of IT infrastructure, and a relevant degree or equivalent experience in information technology. Familiarity with network monitoring tools, ticketing systems, and certifications like CompTIA Network+ or ITIL Foundation are typically required. Attention to detail, problem-solving abilities, and effective communication help you excel in troubleshooting and collaborating with teams. These skills ensure smooth IT operations, quick resolution of issues, and reliable support for organizational technology needs.
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It Operations Analyst jobs near you
Infographic showing various It Operations Analyst job openings in the United States as of May 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $73,156 per year, or $35.2 per hour.
IT Operations Analyst

IT Operations Analyst

Element Materials Technology

Blue Ash, OH • On-site

Other

Posted 10 days ago

Element Materials Technology rating

7.5

Company rating: 7.5 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

56th of 103 rated laboratories

Job description

Overview
Element is looking to hire an IT Operations Analyst. As an IT Operations Analyst, you will be required to drive operational excellence throughout the technology organisation by executing a high standard of day-to-day operational support of Enterprise & Cyber Services (E&CS) services provided to the Element business.
This function is integral to the success of Service Operations as a whole. The role will be working in a TOC (Technology Operations Centre) environment, responsible for monitoring, troubleshooting, and taking restorative actions as defined in published KB articles, and ensuring the delivery and availability of ALL services within the Element business.
The IT Operations Analyst will report directly to the regional OCC/NOC Lead.
Hours required for the role: This position has a rotational schedule. The main schedule will be Monday through Friday
8:00 am - 5:00 pm (In Office) and every 5th-6th week will work Monday through Friday 11:00 am - 8:00 pm (Remote).
Please note: Sponsorship is not available for this opportunity.
Responsibilities
  • Monitor and provide first-person contact support for the production infrastructure, systems and applications in line with availability, response, and resolution SLAs.
  • Provide first-line technical support for end users across desktops, laptops, and mobile devices.
  • Diagnose and resolve hardware and software issues on Windows systems, particularly Lenovo laptops and desktops.
  • Configure and support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
  • Ensures the quality and ongoing capability to deliver remote hands-and-eyes-on services across multiple geographies.
  • Investigates, triages, resolves or escalates any alerting generated through monitoring tools or incident tickets in Halo ITSM.
  • Identify and verify service impact on customers, and escalate to subject-matter experts to support problem resolution.
  • Responds to and coordinates resources in the event of a Major Incident, supporting the Major Incident Managers.
  • Assist in coordinating operations and engineering teams to identify errors and anomalies.
  • Ensure that all IT (Information Technology) teams (internal and external) follow the E&CS Global Technology Incident and Major Incident Management Processes for every incident and ensure appropriate governance and oversight are maintained.
  • Maintains, develops, and improves reporting capabilities and contributes regular reports to management on compliance with SLA objectives.
  • To always operate following Element's Purpose, Mission, Vision, and Values.
  • To work in accordance with all Elements' policies, procedures, and standards at all times.

Skills / Qualifications
Skills & Qualifications
  • Knowledge of networking principles as well as a knowledge of the specific technologies used by clients, such as switches and routers, networking infrastructure technologies, LAN, WAN (Wide Area Networks) technologies.
  • Knowledge of Active Directory, DHCP, DNS, SharePoint, SQL, Windows OS, Mac OS, VPN, VM's, Wireless Technology, Citrix, etc.
  • Knowledge of monitoring tools such as Zabbix, Big Panda, etc.
  • Working knowledge of ITSM Tools such as Halo ISTM.
  • Experience of working and delivering in a high-pressure environment with multiple priorities.
  • Strong time management and efficiency skills, organised and delivery-focused, good planning skills, and process-driven.
  • Be able to proactively manage customer expectations.

Essential Skills
  • Strong experience supporting Microsoft Windows operating systems.
  • Solid knowledge of Microsoft 365 applications and services.
  • Experience supporting Lenovo laptops and desktop hardware.
  • Basic networking knowledge, including shared printers, file shares, and TCP/IP fundamentals.
  • Previous Operations experience, preferably with a Command Centre style environment such as a NOC, etc., where observability, response and resolution are key objectives.
  • Understanding of Halo ITSM or a similar ITSM tool
  • Technology-related degree level or higher qualification
  • Any professional certifications, such as Microsoft, Cisco, AWS, Google, etc.
  • ITIL V4 Foundation

Desirable Skills
Knowledge of Apple devices, including macOS, MacBook hardware, and iPhone/iOS support.
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
"If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com"

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