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It Operations Analyst Jobs (NOW HIRING)

Figma

Manager, IT Operations

New York, NY · Hybrid

Figma is looking for a Manager, IT Operations to lead our New York team. We are looking for someone ... and analytical skills with the ability to effectively prioritize and lead through complex ...

Stord

IT Operations Specialist

Irvine, CA · On-site

The IT Operations Specialist operates with a high degree of autonomy, technical depth, and ... Own ticket resolution end-to-end, including root cause analysis and long-term remediation. * Ensure ...

Stord

IT Operations Specialist

Irvine, CA · On-site

The IT Operations Specialist operates with a high degree of autonomy, technical depth, and ... Own ticket resolution end-to-end, including root cause analysis and long-term remediation. * Ensure ...

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It Operations Analyst information

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How much do it operations analyst jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for it operations analyst in the United States is $35.17, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $41.83 per hour, depending on experience, location, and employer.

What does an IT Operations Analyst do?

An IT Operations Analyst is responsible for monitoring, managing, and improving the day-to-day operations of an organization's IT systems and infrastructure. They analyze system performance, troubleshoot technical issues, and ensure that IT services run smoothly and efficiently. Their duties may include maintaining servers, supporting network operations, implementing security measures, and collaborating with other IT professionals to optimize processes. By proactively identifying and resolving potential problems, IT Operations Analysts help minimize downtime and ensure business continuity.

What is the difference between It Operations Analyst vs Network Operations Analyst?

AspectIt Operations AnalystNetwork Operations Analyst
Required CertificationsITIL, CompTIA Network+, Cisco CCNACompTIA Network+, Cisco CCNA, CCNP
Work EnvironmentData centers, IT departments, enterprise networksNetwork monitoring centers, enterprise network environments
Employer & Industry UsageTech companies, large corporations, service providersTelecommunications, internet service providers, large enterprises
Common Search & ComparisonYesYes

The main difference between an It Operations Analyst and a Network Operations Analyst lies in their focus areas. It Operations Analysts oversee overall IT infrastructure, including servers, applications, and systems, ensuring smooth operations across the organization. Network Operations Analysts specifically focus on managing and troubleshooting network infrastructure, such as routers, switches, and network security. Both roles require similar certifications and work environments but differ in their scope of responsibilities within IT and network management.

How does an IT Operations Analyst typically interact with other departments within an organization?

As an IT Operations Analyst, you will frequently collaborate with various departments such as development, security, and customer support to ensure systems run smoothly and issues are resolved efficiently. This role often acts as a bridge between technical teams and business units, translating operational requirements and system updates across the organization. Regular communication and coordination are key, whether you're assisting with incident resolution, implementing system upgrades, or supporting end-users. Effective teamwork and problem-solving skills are essential for managing these cross-departmental interactions.

What are the key skills and qualifications needed to thrive as an IT Operations Analyst, and why are they important?

To thrive as an IT Operations Analyst, you need strong analytical skills, understanding of IT infrastructure, and a relevant degree or equivalent experience in information technology. Familiarity with network monitoring tools, ticketing systems, and certifications like CompTIA Network+ or ITIL Foundation are typically required. Attention to detail, problem-solving abilities, and effective communication help you excel in troubleshooting and collaborating with teams. These skills ensure smooth IT operations, quick resolution of issues, and reliable support for organizational technology needs.
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It Operations Analyst jobs near you
Technical Analyst - Project Management / Delivery

Technical Analyst - Project Management / Delivery

AgreeYa Solutions

Phoenix, AZ • On-site

Other

Posted 8 days ago

Job description

Technical Analyst – IT Operations & Service Delivery

Location: Phoenix, AZ

About the Role

We''re seeking an experienced Technical Analyst to support enterprise IT Operations by driving project delivery, process improvement, service management, and operational reporting. This role partners with IT and business stakeholders to improve IT services, standardize processes, and ensure operational excellence.

Key Responsibilities

  • Lead and coordinate IT operational initiatives and cross-functional projects.
  • Analyze and improve IT processes, workflows, and operational procedures.
  • Partner with Infrastructure, Security, Service Desk, and business teams to deliver IT solutions.
  • Develop SOPs, process documentation, and governance standards.
  • Track KPIs, SLAs, and operational metrics; create dashboards and executive reports.
  • Support IT governance, audit, compliance, and continuous improvement initiatives.
  • Facilitate stakeholder meetings and communicate project status and recommendations.

Required Qualifications

  • 5+ years of experience in IT Operations, Technical Analysis, IT Service Delivery, ITSM, PMO, or Process Improvement.
  • Experience leading or coordinating enterprise IT projects or operational initiatives.
  • Strong knowledge of ITIL and IT Service Management best practices.
  • Experience with process documentation, governance, KPI reporting, and stakeholder management.
  • Excellent analytical, communication, and organizational skills.

Preferred Skills

  • ServiceNow or Freshservice
  • ITIL Foundation Certification
  • Power BI or advanced Excel reporting
  • Lean / Six Sigma
  • Governance, Risk, or Compliance experience

Ideal Background

Technical Analyst | IT Operations Analyst | IT Service Delivery Analyst | PMO Analyst | IT Governance Analyst | Technical Project Manager | Process Improvement Analyst

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