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Tier 1 Support Analyst Jobs (NOW HIRING)

Mays Plus

Support Analyst - Tier 1

Mckinney, TX · On-site

Support Analyst Tier 1 Department: Information Technology Reports To: IT Service Desk Manager / Director of IT Services FLSA Status: Non-Exempt Position Summary The Support Analyst Tier 1 provides ...

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Support Analyst - Tier 1

Mckinney, TX · Hybrid

Support Analyst Tier 1 Department: Information Technology Reports To: IT Service Desk Manager / Director of IT Services FLSA Status: Non-Exempt Position Summary The Support Analyst Tier 1 provides ...

Innovative Control Systems

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Tier 1 Support Technician

Bethlehem, PA · On-site

$21/hr

Contributes to support team effort by accomplishing related results as needed. * Identifies problem ... Pay is one of the Total Rewards that we provide to compensate and recognize employees for their ...

Global Enterprise Services, LLC

GSOC Tier 1 Analyst

MD · On-site

$60K - $75K/yr

Tier 1 Support is "Mission Essential", 24x7 support * Operates in the Government Security ... Support Trend Analysis * Maintain a Master Station Log (MSL) (007) of all actions performed on ...

BRAD HALL COMPANIES

IT Support Tier 1

Idaho Falls, ID · On-site

$18.50 - $25.50/hr

Provide Tier 1 technical support for end users throughout the enterprise by analyzing, troubleshooting, and resolving basic technical issues (software, hardware, and network processes) using a ...

Bolt On Technology

Tier 1 Support (US-Hybrid)

Tampa, FL · On-site

$35K/yr

Job Overview We're seeking a Tier 1 Support Specialist to provide responsive, high-quality customer support. In this role, you'll handle incoming support tickets, calls, and chats from customers ...

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Bolt On Technology

Tier 1 Support (US-Hybrid)

Tampa, FL · On-site

Job Overview We're seeking a Tier 1 Support Specialist to provide responsive, high-quality customer support. In this role, you'll handle incoming support tickets, calls, and chats from customers ...

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How much do tier 1 support analyst jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for tier 1 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are some common challenges faced by Tier 1 Support Analysts, and how can they be addressed?

Tier 1 Support Analysts often encounter challenges such as managing high volumes of support requests, dealing with frustrated users, and quickly diagnosing a wide range of technical issues. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize knowledge bases and support documentation effectively, and know when to escalate complex issues to higher-level support teams. Working in a collaborative environment and participating in regular training sessions can also help analysts stay up to date on new technologies and solutions.

What jobs in the US pay 300,000 a year?

For a Tier 1 Support Analyst, earning $300,000 annually is uncommon, as this role typically offers lower compensation. High-paying jobs in the US that reach or exceed this level generally include executive positions, specialized medical professionals, investment bankers, and senior technology roles such as software engineers or data scientists with extensive experience and advanced skills. Achieving such salaries often requires significant experience, certifications, and working in high-demand industries or leadership positions.

What is Tier 1 2 and 3 technical support?

Tier 1 support analysts handle basic customer issues, such as password resets and troubleshooting common problems, often using help desk software. Tier 2 support involves more complex technical issues requiring deeper knowledge, while Tier 3 support addresses advanced problems typically handled by specialized engineers or developers. Support levels are part of a structured escalation process to ensure efficient resolution of technical issues.

What is the difference between Tier 1 Support Analyst vs Help Desk Technician?

AspectTier 1 Support AnalystHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCustomer support, troubleshooting hardware/software issuesHelp desk, remote or on-site support for end-users
Industry UsageIT services, tech companies, corporate supportIT support, service providers, corporate IT

Both roles involve assisting users with technical issues, but Tier 1 Support Analysts often handle more complex troubleshooting and escalate issues as needed. Help Desk Technicians typically focus on initial support and basic problem resolution. The roles are similar in credentials and work environment, with some variation in responsibilities and scope.

What are the key skills and qualifications needed to thrive as a Tier 1 Support Analyst, and why are they important?

To thrive as a Tier 1 Support Analyst, you need strong troubleshooting abilities, basic IT knowledge (often supported by a relevant associate degree or certification), and excellent customer service skills. Familiarity with ticketing systems like Zendesk or ServiceNow and remote desktop support tools is typically required. Clear communication, patience, and problem-solving abilities are essential soft skills for resolving user issues efficiently. These competencies ensure prompt resolution of technical problems, high customer satisfaction, and effective escalation when necessary.

What are Tier 1 Support Analysts?

Tier 1 Support Analysts are entry-level professionals who provide the first line of technical support to customers or end users. They handle basic issues like password resets, software installation, and troubleshooting common technical problems. Their primary goal is to resolve simple issues quickly or escalate more complex problems to higher-level support teams. Tier 1 Support Analysts play a crucial role in ensuring customer satisfaction by delivering prompt and effective solutions.

What is a Tier 1 support specialist job description?

A Tier 1 Support Analyst provides initial technical assistance to users by troubleshooting common hardware, software, and network issues. They handle customer inquiries via phone, email, or chat, document issues, and escalate complex problems to higher support levels when necessary. Strong communication skills and familiarity with support tools like ticketing systems are essential for this role.

What tech jobs pay 400,000 a year?

For a Tier 1 Support Analyst, earning $400,000 annually is uncommon, as entry-level support roles typically have lower salaries. High-paying tech roles such as software engineers, data scientists, and senior IT executives often reach or exceed this level with extensive experience, advanced skills, and sometimes in leadership or specialized fields. Achieving such compensation usually requires advanced certifications, a strong track record, and working in high-demand industries or companies.
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What job categories do people searching Tier 1 Support Analyst jobs look for? The top searched job categories for Tier 1 Support Analyst jobs are:
Tier 1 Support Analyst jobs near you
Support Analyst - Tier 1

Support Analyst - Tier 1

Mays Plus

Mckinney, TX • On-site

Full-time

Posted 18 days ago

Job description

Description
Job Title: Support Analyst Tier 1
Department: Information Technology
Reports To: IT Service Desk Manager / Director of IT Services
FLSA Status: Non-Exempt
Position Summary
The Support Analyst Tier 1 provides first-level technical support to staff in a home health environment, ensuring reliable access to systems, applications, and devices critical to patient care and business operations. This role is responsible for troubleshooting common technical issues, providing exceptional customer service, and supporting compliance with HIPAA and healthcare IT standards.
Key Responsibilities
  • Provide support for desktops, laptops, mobile devices, printers, and peripheral equipment used in field and office environments.
  • Provide first-level support for password resets, account access, Microsoft 365 issues, and basic troubleshooting.
  • Provide first-level support for healthcare applications, including login issues, and access-related requests.
  • Document incidents, service requests, and resolutions in the IT ticketing system with accuracy and detail.
  • Assist with onboarding and offboarding activities, including account creation, access requests, and equipment deployment.
  • Maintain accurate inventory records for assigned hardware and technology assets.
  • Maintain compliance with HIPAA and company data privacy/security policies.
  • Participate in limited evenings, weekend, or after-hours support rotations as needed.
  • Contribute to knowledge base articles and standard operating procedures for Service Desk operations.
  • Escalate unresolved, advanced, or infrastructure-related issues to Tier 2 support.

Qualifications
Education & Experience:
  • Associate degree in Information Technology or related field preferred. Equivalent technical training, certifications, or relevant work experience may be substituted.
  • 0-2 years of experience in IT support role preferred.
  • Familiarity with Active Directory, Microsoft 365, and remote support tools.
  • Knowledge of healthcare applications (EHR/EMR) is a plus.

Skills & Competencies:
  • Strong troubleshooting and problem-solving skills for common hardware, software, and connectivity issues.
  • Demonstrates patience, professionalism, and empathy when assisting users in a fast-paced healthcare environment.
  • Excellent communication and customer service skills with the ability to support non-technical staff.
  • Ability to prioritize and manage multiple service tickets in a fast-paced environment.
  • Detail-oriented, dependable, and initiative-taking in identifying recurring issues.
  • Collaborative with a strong sense of accountability and urgency.

Working Conditions
  • Full-time, primarily onsite with potential hybrid/remote support depending on company policy.
  • Occasional travel to branch offices or patient care sites to provide technical support.
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About Mays Plus

Sourced by ZipRecruiter

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Oklahoma City, OK, US

Year founded

1997

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